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Muhammad Uzair: Profile Summary

Muhammad Uzair is a skilled CCTV Officer with experience in monitoring security systems and responding to incidents at Habib Metro Bank. Previously, he worked as a Customer Care Executive at Fearless (Pvt) Ltd, where he managed customer accounts and resolved service issues. He holds an intermediate qualification and possesses strong skills in customer service, vigilance, and incident response.

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3 views2 pages

Muhammad Uzair: Profile Summary

Muhammad Uzair is a skilled CCTV Officer with experience in monitoring security systems and responding to incidents at Habib Metro Bank. Previously, he worked as a Customer Care Executive at Fearless (Pvt) Ltd, where he managed customer accounts and resolved service issues. He holds an intermediate qualification and possesses strong skills in customer service, vigilance, and incident response.

Uploaded by

umair rap
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Muhammad Uzair

| Cell: +92318-2158556 | E-mail:[email protected]| |R-366 Rafi Banglows Malir 15 Karachi, Pakistan |

Profile Summary
Diligent and skilled CCTV Officer with a proven track record in monitoring and maintaining security systems.
Proficient in utilizing advanced surveillance technologies to ensure a safe and secure environment. Committed to
proactive threat detection and swift response, contributing to overall security excellence.

Work Experience
 Habib Metro Bank (Feb 2023 – Present) – CCTV monitoring Officer
• Proficient in operating, monitoring, and maintaining CCTV systems to ensure comprehensive coverage and effective
security measures.

• Demonstrated ability to quickly and decisively respond to security incidents, coordinating with relevant authorities
and following established protocols.

• Keen observational skills to identify suspicious activities through vigilant monitoring of surveillance feeds, allowing
for timely intervention and prevention.

• Maintain accurate records of incidents, generate detailed reports, and provide valuable information for
investigations and preventive measures.

• Uphold the highest ethical standards, ensuring the privacy and confidentiality of individuals while carrying out
surveillance responsibilities.

 Fearless (Pvt) Ltd (Aug 2019 – Feb 2023) Customer Care Executive
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customers complaint; Determining the cause of the problems
• Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up
to ensure resolution
• Manage large amounts of incoming calls and alarms from banks
• Work with customer service manager to ensure proper customer service manager to ensure proper customer
service is being delivered
• Follow communication procedure, guidelines, and policies • Reporting to bank

Academic Qualification

 Govt National College, Karachi


• Intermediate
 Ayesha School of learning, Karachi

• Matric

Skills
Skills: Customer Service, Listening skills, Product knowledge, Attention to Detail, Continuous Learning, Alertness and
Vigilance, Incident Response, Documentation and Reporting

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