While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The flight was on time, the plane looked to be new, the seats were comfortable, lots of leg room. Online checkin was not available but no issue checking in at the airport.
The flight attendants spoke English and Turkish only (we left from Bremen, Germany).
All food are drinks, including water, have to be purchased (which we knew). The seats don’t lean back, all expected on a budget airline. Overall a good experience and would fly again.
Flight was on time, but online checking was not possible also you need to buy every thing with cash during flight!!!and they did not give us a bottle of water for our child (6 euro price!!!) for 5,80 since we did not had any more cash with us!!!and they did not accept to pay with card!!
I was booked on Flight 6K495 from Antalya to Cologne. The flight was cancelled just three hours before departure, and what followed was a total failure of responsibility on AirAnka’s part.
We were forced to wait over 8 hours at Antalya Airport without receiving any care, food, drinks, vouchers, or reliable communication. The only announcement was a generic screen message — no direct updates, no guidance. Several passengers were left completely in the dark.
To make things worse, AirAnka staff actively misinformed us, claiming we would lose all rights to compensation if we chose to remain at the terminal rather than accept a hotel. That statement is false, and contradicts AirAnka’s own official passenger rights document (SHY-YOLCU). The hotel offer was barely usable — just a few hours of rest and no guaranteed return transfer.
After the ordeal, I submitted two formal complaints to AirAnka on 23 and 25 July 2025. To this day, I have received no response, no confirmation, no acknowledgment — absolutely nothing.
AirAnka has not only violated its own policies, but also basic standards of decency, care, and legal passenger rights. The silence and negligence are simply inexcusable.
I have now submitted a formal complaint to the Turkish Directorate General of Civil Aviation (SHGM) and will be reporting this case to European consumer protection authorities (ECC Netherlands). I advise other travelers to stay far away from this airline. If something goes wrong, you’re completely on your own.
This was not just bad service — it was abandonment.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
