AIT Home Delivery GmbH Reviews 6,697

Excellent service from start to finish. The online announcement was perfectly clear and accurate, and the vehicle could be checked at any time without any issues. The staff contacted me both by SMS... See more

Perfect delivery! Two reasons for 5 stars: 1st, when arrival was Annoncen one day before I recognized, that we will be absent. So the driver has shown flexibility, has fixed his Tour to make Sure... See more

Even though I checked, it turned out that the elevator was too small and could not fit the full length mirror I ordered. The delivery person has carried it (25kg) to the fourth floor and till asked me... See more

I ordered a treadmill that came with AIT Delivery GmbH. I got an email and SMS the day before with a rough delivery time windows. On the delivery day I got another SMS and a phone call in advance, pe... See more

I was very satisfied with the delivery. The delivery was announced again with a time window and then arrived on time. The two friendly gentlemen carried the washing machine upstairs and set it down pr... See more

PROMPT DELIVERY delivered my new mattress and I thoroughly recommend them. Mark and Gary kept in contact by text from the time the left then rang just before arrival. They removed all the packing and... See more

Excellent process management for delivering a cross-trainer: delivery within the time window, call close to our home (its located a little bit hidden) to direct them to the best "drop-point", manual t... See more

I was very satisfied with the delivery. It came nearly exactly in the mid of the time slot. The two service people were friendly and brought my delivery through the snow and ice (January 2026) into my... See more

Very nice and hard working delivery guy. Thanks you for running up 3 flights of stairs of our old house with high ceilings, carrying the heavy table.

The delivery Guy was very nice l wanted to take the packet he told me it was too heavy although he carried it with such ease. So we walked from the front door to my hallway. And he placed it inside t... See more

I set a certain delivery date, only to get an email that my delivery date was rescheduled. On my original delivery date!!! I had to use another personal vacation day for the rescheduled delivery. Very... See more

Very nice deliverymen, polite and supporting. My only complaint would be that there were too efficient and that I blocked my agenda for nothing since they carried the package before I could even a... See more

The delivery team was excellent! They called me while they were on the way to confirm the exact arrival time, which I really appreciated. Both drivers were very friendly, polite and handled the delive... See more

Super friendly, very punctual, very helpful. (They predicted the arrival up to three exact minute) I am that positively surprised I even left a comment;)

I'm very happy with my purchase of the AIM machine. The delivery took a little longer than expected, but that wasn't AIM's fault. I was particularly pleased with the communication between AIM and... See more

The announcement of time was rather short notice (about 10pm the day before for the exact time frame) which means I had to have someone blocked for the whole day before I could let them know the timef... See more

Very good service. The 2 guys who were there to deliver the 100kg couch from Amazon lifted it with my help to the first floor and delivered it inside the apartment flawlessly

You shifted the delivery date twice (and so I had to shift it myself - as I cannot afford to be at home any time). And: there was only one (!) man to deliver a washing machine. We had to talk English... See more

Your delivery guy Sayd or so was a very big,big disappointment and disgrace to customer service. He came around and literally ordered me to join him in bringing the TV to my doorstep. When i objected,... See more

I live in a building and cannot carry heavy things. The big package was thrown at the entrance of the building and not brought actually to my address which is what I paid for. I explained the situatio... See more

Overall the Experience with Timeslot, Emails and Tracking was perfect. But the Driver didn´t find the main door (of a house with 24 condos), stood on the wrong side of the building, phoned me, I had t... See more

like the Live tracking, email notifications. The delivery men were not truthful, as he said I am alone, come and help me with 15 Kg package, and he stopped the vehicle infront of another building.... See more

It was very difficult to even find out who was delivering my parcel. Once that had been clarified, the only way to communicate was by email. It was impossible to reach the driver by mobile phone! Sure... See more

Unfortunately the parcel was submitted without my signature. No one was at home. You send a mail and declared the success of submission with a signature i never had given to you. The parcel (TV) stand... See more

I had a 2 man delivery, however, the 1 worker that showed up refused to acknowledge that the order was not curbside and that it should be at least taken out of the cold and into my house. He said no.... See more

The delivery itself was perfect. Two polite guys came within the given time frame for the delivery. The announcement of the delivery time was the night before delivery 22.12 (10.12 pm). No informat... See more

A Full day Delay, no Chance For me to get in contact with You inOrder to settle The New delivery Date You expect your Customer just to follow your needs. Beside that The Final delivery was Drivers... See more

I like the Live tracking, email notifications. The delivery men were respectful and helpful. A scope for improvement: For heavy goods some equipment like stairs climbing trolley and hand gloves wou... See more

Very friendly employees, fast, safe and nice. The delivery was 75 mins before the appointed time, but I didn't receive an information before. Luckily my mom came home in this moment.

Whats good: The give you an Email the day before and they call you 30minutes before arriving. Whats bad: my package was really heavy damaged and taped together. it was a gamingchair. luckily the chair... See more

The delivery guy was very rude and denied to keep the 35kg parcel inside the apartment and said on my face that don't expect this from me and just left the parcel on the main gate. I mean that's not a... See more

I am disappointed that my delivery was not completed as agreed. The package was supposed to be brought to my apartment door (WHG 1.0G), but it was instead left at the main building entrance. Thi... See more

They postponed delivery date 2 times without explanation. They did not want to take the old item, although they are legally obligated.

Good handling/process. An email one day before delivery and a phone call 30 minutes before the delivery arrived. Very friendly delivery driver – everything went perfectly.

Everything was great. I received regular updates on the whereabouts of my order and its estimated arrival time. The delivery timeframe was met. The package arrived intact, and the delivery driver was... See more

Update every day via SMS. Call from the transport Service few hours before delivery and tracking option. The drivers were punctual.

Ordered a vitrine. Box arrived with a strong hit, which the delivery service ignored, and as expected there were broken glass panels once opened.

Good updates on the delivery via Tracking and a Call on the day. The two Deliveryman were friendly and on time. The Goods arrived in perfect condition.

The delivery should be changed, but it was ignorded. Two times it was approved by Amazon, but the delivery Happens on wrong date, luck that anybody was at Home

He was not helpful at all. Even though he was supposed to bring the package to my door, he left it at the entrance of the building and rushed off as if running away. Naturally, I couldn’t carry it by... See more