Back Market - United Kingdom Reviews 33,205

Happy with my purchase and the speed of deliveries. The only negative is my counter offer for my sale didn’t come with clear rationale to explain why it was £14 less than estimated. It said ‘click to... See more

Good range of devices, reasonably good savings. Device arrived as described, possibly in better condition than described. Though I have a suspicion it has an aftermarket screen fitted, which isn't qui... See more

Absolutely brilliant, second time buying a second hand item and they exceeded my expectations. I lost my first watch from here and decided to get another one, I’ve found a really low price on an old m... See more

It was not at all complex, just simple steps, with simple guides and instructions as to which phone you want and condition etc. Phone was delivered unbelievably quickly, and was in excellent condition... See more

First time I’ve used BackMarket and I have been very impressed from start to finish. The app works well and is easy to use. Communication has been exemplary and delivery time excellent. Good service f... See more

Ordered a "good" MacBook on Friday night, it was delivered on Sunday morning. Very speedy delivery. The computer is fantastic, I would describe the condition as "brand new", it's a 2023 model but so... See more

I recently bought a Samsung Galaxy A12 from Back Market, and the experience has been excellent. The phone arrived on time, well‑packaged, and in even better condition than I expected. Everything w... See more

We purchased both an iPhone and iPad from Back Market within a week or so of each other and we could not be more satisfied. Great website, with comprehensive detail and explanation. Easily decided wha... See more

Shocking trying to sell my phone , been received then someone tells me it is damaged in transit! Will contact me …hahaha no contact , tried to get through to them and now saying haven’t got my phone….... See more

Great service. Brought a refurbed Samsung s22plus in fair condition and it was a great buy cant fault the phone or service, Straight forward and easy. Got the phone at a good price aswell £180 though... See more

The worst experience ever..no customer support absolutely..half the reviews on here are paid for by them. Its pathetic..a bunch of animals sitting in the name of customer service absolutely no empathy... See more

Brought a device which failed within 13 months of receiving the device. After taking the phone to Apple for repair, they provided a report to show the fault was present before purchasing the device... See more

Sadly I have been unsuccessful , trying to buy a phone for my daughter since December. @ phones had to be sent back as faulty , got refunded and ordered another phone , faulty again. All supposed to b... See more

I had a very good experience with Back Market UK. I ordered a phone and it arrived on time and well packaged. The phone condition was goods, exactly as described on the website, with no issues at... See more

Bought Galaxy flip 6 late November as a Christmas gift so when it arrived it was only looked at quickly before wrapping up and putting away again. Phone looked practically mint condition. Opend and us... See more

I traded in an old phone and my payment has been marked pending at this point for almost a month. I have been messaging backmarket and all I get are long flowery apologetic messages but no actual reso... See more

Bought 2 phones, Samsung Galaxy S23 and an iPhone 13 Pro; both are great and much better than the phones we had previously. A good trade in for an iPad 9th generation really helped as it allowed us t... See more

Ordered a laptop. Listed as 'good'. Great condition laptop. Was delivered a slightly different spec to what I ordered. Mentioned this to customer support. They sorted it quickly, efficiently and very... See more

My daughter bought a Mac book which was listed as in very good condition. But it never worked properly and quickly overheated. When it got stuck in a reboot loop we took it to Apple for support. W... See more

Terrible experience. Claims that all products have been quality checked are false. Phone was listed as unlocked but arrived locked, backmarket were unable to provide a PUK code. I was given a returns... See more

We ordered a MacBook Pro in excellent condition and in arrived with moisture, some sort of moss growing in the keypad, filthy screen and cover and a dent. Customer services are super slow, with no i... See more

I purchased a phone from this company. According to the website, there are condition options (Fair, Good, Excellent). Based on reviews saying that even “Fair” phones arrived clean with battery hea... See more

Ordered a watch that was shown as in stock, they took my payment, then 3 days later I had an email to say my refund was being processed. I then found out how difficult it is to contact their Customer... See more

DONT BUY THE INSURANCE. It's an absolute rip-off. They tried at every turn to squrim out of a clear case of accidental damage. It was only through sheer persistance and a refusal to cave it that my cl... See more

Refusing to refund a returned product while keeping both the device and the payment is unacceptable and, it is a violation of basic consumer rights. What a great way of scamming people just la... See more

Laptop arrived without the correct software installed. Tried to fix it myself (with Backmarket support guidance) but spent two days faffing around and couldn't get it going. Sent it back for refund... See more

The device was locked and unable to be used at all. On contacting customer service the only option I was given was to return the item for a replacement. They are clearly selling stolen goods because h... See more

They have and stand by fraudulent sellers who do not honour warranties. Their responses are AI bots who never address your complaints, only to offer you 10% off your next purchase. Rubbish system... See more

I ordered a phone in the grade Good which should have had ‘minor scratches’. It arrived with a deep noticeable scratch across the camera and the screen was popping out on one corner. I told them immed... See more

Phone in supposed great condition has developed one of Samsung's nightmares of the dreaded green line down centre of screen. This phone has not bern dropped, has a heavy protector and screen protecto... See more

I placed an order for which an invoice was generated, and the item was clearly shown as in stock at the time of purchase. Despite this, I later received an email informing me that the order had been c... See more

Very poor experience. Bought a laptop with 2-year insurance, it broke after a 12 month. Sent it for repair, waited a month to be told it couldn’t be fixed and I’d get a refund minus insurance and s... See more

Received my I Phone 12 in late Dec , it is in excellent condition but up to today 30th January every call i make or receive will only last around around one minute before i get cut off. Have spoken t... See more

Fair priced phone as advertised. Easy to navigate website. Prompt delivery. Well presented… a pleasure to do business with. Phone was an upgrade from my iPhone7 so am naturally pleased with its perf... See more

Easy navigation buying the ipad. Decent price for a good quality product. Only thing that stopped the 5stars was the delivery which would have been fast but the seller wouldnt let courier amend deli... See more

Terrible. I purchased a ‘very good’ condition iPhone15, the item was delayed in been shipped to me then after 2 weeks the item then broke. The returns process is not user friendly, lack of suppor... See more

Firstly I bought a Samsung S24 Ultra and a Samsung Tab S10 Ultra and both devices are working as new with no glitches and the price was very competitive after comparing. They were delivered quickly w... See more

£500 iphone 15 pro ordered. The charging port had an intermittent fault which I could’ve with but now the speakers have interference / crackling noises at anything over half volume. The prior pho... See more

I ordered a phone, you sent me 2 and charged me for 2. I have contacted you 3 times yet you have not responded, just keep asking me for a review. Well… here it is! Absolutley shocking service, returns... See more

I’d say avoid this place like the plague. If there is an issue with your order it’ll take weeks or days to get a response. I’m yet to get either my £2500 back or the MacBook Pro I blew the money on. O... See more

We bought a refurbished iPhone from BackMarket. It was dispatched almost immediately, arrived very quickly, was packaged responsibly and was in very good condition. It was a nice touch to discover tha... See more

Used BackMarket a number of times but recently bought an iPhone 13 mini. The condition was listed as excellent but battery drained in 3 hours from 100% with light use. Screen developed an issue after... See more

The company does not make it clear that it is an agency for 3rd party sellers, nor that it's sellers refurbish items with non-apple lower quality parts and that their inspections fail to pick up poo... See more