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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the product for its security, speed, and ease of use. Consumers highlight its cross-device synchronization, which simplifies daily tasks. Many have been using it for years, considering it a reliable tool. The availability of applications across different operating systems is also appreciated. However, opinions on user experience, app performance, website functionality, and customer service are divided. Some users encountered issues such as lost credentials, problems with autofill, and difficulties importing passwords. Others praise the customer support for being responsive and knowledgeable. Some consumers find the interface intuitive, while others suggest improvements.

Based on these reviews

Rated 4 out of 5 stars

It is not possible to contact Bitwarden by phone in case of a problem. I would be much happier if they did. However I recently notified them of a problem, and I got an email reply within a couple of h... See more

Rated 3 out of 5 stars

I've used Bitwarden for years, until now I should have left a 5-star review, but in recent months I've noticed a slow down in my browser performance, and it's Bitwarden's extension to the browser.... See more

Rated 5 out of 5 stars

Bitwarden is hands down the best password manager I’ve ever used. I’ve been relying on it for over 10 years, and it has never let me down. It’s simple, fast, intuitive, and above all incredibly secure... See more

Rated 5 out of 5 stars

I’ve been using Bitwarden for several years. Its simple, user‑friendly interface and reliable sync across all devices let me sign in quickly without any extra hassle. The open‑source code on GitHub gi... See more

Rated 5 out of 5 stars

One of the best password managers. I've been using it for years. For those who want to do vulnerability analysis. They have every opportunity to do so. All the code is on github. Applications are ava... See more

Rated 1 out of 5 stars

Unable to access my vault contents for over two weeks now, engineers “investigating”. Had to swap to another provider as there doesn’t seem to be a great deal of urgency. Paying subscriber too, real... See more

Rated 5 out of 5 stars

I've been using them for a few years and can say that it's best password manager. For me, it's much more useful and convenient compared to 1Password and other. Furthermore, it is FREE, so I don't ne... See more

Rated 5 out of 5 stars

I have used Bitwarden for the past three years after switching from LastPass. I like the ongoing improvements including integration for OTP and most recently passkeys. I think the Bitwarden send is an... See more

Rated 5 out of 5 stars

I have been using bitwarden for more than 3years. My experience has been awesome and I have no complaints about them. Their customer support is fast, the code is open source and audits are done re... See more

Rated 5 out of 5 stars

From my experience, Bitwarden is a nice, reliable password manager, and I would recommend it to you. I just use it for private use, and I am satisfied with it. I like it better than anything I have ev... See more

Rated 5 out of 5 stars

I managed to get into a real muddle regarding 2FA when using Bitwarden. Through a series of emails, support person David managed to sort everything out for me in a clear and patient fashion. Top quali... See more

Rated 5 out of 5 stars

I've been using Bitwarden to protect my passwords for a long time. They are a lifesaver. They have kept my log ins secure and they have helped me when I had an issue logging into my account. The inter... See more

Rated 5 out of 5 stars

A password manager that I use and recommend. Novice-friendly and very good even in the free version (no blackmailing policies). For advanced users, I would recommend KeePass, but that is not what... See more

Rated 1 out of 5 stars

I'm clad 82% are having a good time. For me it is an entire disappointment. Cannot import multiple logins and expect them to work. Cannot use autofill the way I have been used to elsewhere. Instructio... See more

Rated 1 out of 5 stars

DO NOT purchase this app if you ever happen to lose or damage your phone and can't access the two-factor auth app that contains the authentication codes for the bitwarden site. This outfit CANNOT and... See more

Rated 1 out of 5 stars

All my authenication codes disapeared from the BitWarden Authenticator App when I synced with the Bitwarden Password Manager (after being prompted to sync by a pop up message the app). The codes didn'... See more

Rated 1 out of 5 stars

A basic feature is missing: the sorting of the passwords. Paid users have requested that for many years, the devs have said many times it was in the works and soon released and they lied each and ever... See more

Rated 5 out of 5 stars

Great product and service, I've been using Bitwarden for a couple of years both personally and for business. The backing technology and the openness give me the peace of mind and made it easy for me t... See more

Rated 2 out of 5 stars

Total Nightmare to set up, you create a master password - then it decides to not accept it and it's 100% the password you just created 2 minutes prior - extension does not work on current password -... See more

Rated 5 out of 5 stars

I had a problem regarding auto-fill even I had the auto-fill function disabled. I got the prompt replay the next day. The explanation was clear, and problem solved. You can rely on the Bitwarden suppo... See more

Rated 1 out of 5 stars

Trying to import passwords from other password managers. Ended up with a lot of duplicates so exported the list from Bitwarden and ran it through a de-duplicator (which Bitwarden does not do). The res... See more

Rated 1 out of 5 stars

Awful application. I'm sure I enter the correct email and master-password, but it doesn't work. I lost all my passwords, delete this application from my phone and will never recommend anyone to use it... See more

Rated 1 out of 5 stars

It used to be a good software until they introduced this stupid stupid "Fill" button and was deaf to all the outrage on reddit and did not revert it the first very day (and they didn't still). I've... See more

Company replied

Rated 1 out of 5 stars

Can't get anyone to respond from customer service, just emails saying they will respond "shortly" been waiting an hour. Reddit representative asked for a ticket number and to DM him, but he has not r... See more

Rated 1 out of 5 stars

This password manager has been a frustrating experience, even compared to other free versions. The support team was unable to resolve my issues, leaving me extremely dissatisfied with the product. Des... See more

Rated 1 out of 5 stars

They deleted my post on the forum for simply suggesting to fix a bug after I wasted my money on their garbage app. Terrible support, they don't care about their customers.

Rated 5 out of 5 stars

Easy setup, new to Bitwarden, had it setup on my device and phone quickly. I like that they synchronize across devices. I really like how sites can use fill in and or master password then fill... See more

Rated 5 out of 5 stars

I decided to move from Last Pass back to Bitwarden. I was on Last Pass for about the last year. The reason was that it just seemed more responsive to auto filling when needed. I thought I'd give Bit... See more

Rated 5 out of 5 stars

I've used bitwarden almost everyday since 2022 now and I've never had any issues. I'm on the free plan but it doesn't feel like it's limited. I have quite a few different logins saved, slightly abo... See more

Rated 5 out of 5 stars

I've been using Bitwarden for many years, and I’m genuinely satisfied with every aspect of it. I rely on all its features — from the desktop and mobile apps to the browser extensions — and they have n... See more

Rated 5 out of 5 stars

I’ve been using for 3 years. It’s the best password manager. Easy interface, quick app, very private and secure, open source apps and the support is great, they answer fast.

Rated 5 out of 5 stars

Great they support open source and self hosting. Platform is very desirable for someone who wants to be OS independent.

Rated 5 out of 5 stars

Really good product, good service, reliable. I have been using for me and my family for the last 3 years now. It solved many issues with the well being of the family. And for a such reliable product... See more

Rated 5 out of 5 stars

An amazing app that is worth paying for and whose team offers fast and efficient support. There is nothing better.

Rated 5 out of 5 stars

Best passwordmanager out there :) and great support! Last time I got an competent answer 2 hours after I wrote - on a Sunday

Rated 1 out of 5 stars

They lock you out of your account if you don't want to add 2fa on your email. So now I can't access my credit cards or passwords from my phone.

Rated 5 out of 5 stars

I have been using Bitwarden for years and I'm quite happy with it. Works well on all devices, syncs, easy to organize passwords, open sources. All in all a great product.

Rated 5 out of 5 stars

I just received a comprehensive and understandable response to my Bitwarden tech support question. I've been using Bitwarden for years and intend to continue for years to come.

Rated 5 out of 5 stars

I had question about the features in Bitwardens password manager and authenticator apps. I received a response almost immediately pointing me to the product roadmap and how to request the feature I w... See more

Rated 5 out of 5 stars

Bitwarden stands out as one of the best password managers available, especially for those looking for value without compromising on security or functionality. Here's why: At just $10 pe... See more

Company replied

Rated 5 out of 5 stars

Great password management app. Integrates well on mobile with facial recognition. Unbelievable that there is a free version.


Company details

  1. Software Company

Written by the company

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.


Contact info

3.9

Great

TrustScore 4 out of 5

332 reviews

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Replied to 4% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Locked out of my Vault for two weeks

Unable to access my vault contents for over two weeks now, engineers “investigating”. Had to swap to another provider as there doesn’t seem to be a great deal of urgency. Paying subscriber too, really disappointed.

Can log in fine but because of a bug, I’m assuming over 200 credentials and OTP codes are gone. I did a backup, that didn’t work either.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Best password manager

I've been using them for a few years and can say that it's best password manager. For me, it's much more useful and convenient compared to 1Password and other. Furthermore, it is FREE, so I don't need to pay for it.

Also, it is 100% open source, which boost trustworthy and prevent sneaky moves. My applauses

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Can't get anyone to respond from…

Can't get anyone to respond from customer service, just emails saying they will respond "shortly" been waiting an hour. Reddit representative asked for a ticket number and to DM him, but he has not responded.
Customer service is nonexistent

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Totally damn password manager even better experience with other free version

This password manager has been a frustrating experience, even compared to other free versions. The support team was unable to resolve my issues, leaving me extremely dissatisfied with the product. Despite requesting a refund, my request was denied. The app is highly unreliable—when you save your Facebook password and later log in or change it, the app retains both the old and new passwords without properly updating, leading to confusion. Furthermore, when trying to create a new account and generate a password, the app fails to save the generated password. Overall, this app and its customer support have been deeply disappointing.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy setup

Easy setup, new to Bitwarden, had it setup on my device and phone quickly.
I like that they synchronize across devices.
I really like how sites can use fill in and or master password then fill in. It fast and no issues.
I keep a backup in my safe of all passwords, never rely on just one source for them.
I am sure Bitdefender is great, but I want backuop as well.

Over all seems to work exactly as it is supposed to.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Import of large number of passswords impossible

Trying to import passwords from other password managers. Ended up with a lot of duplicates so exported the list from Bitwarden and ran it through a de-duplicator (which Bitwarden does not do). The resulting file is now too big to import back in to Bitwarden. Bitwarden support's response on the issue was terrible.

December 4, 2025
Unprompted review
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Rated 3 out of 5 stars

Slows down your browsing

I've used Bitwarden for years, until now I should have left a 5-star review, but in recent months I've noticed a slow down in my browser performance, and it's Bitwarden's extension to the browser.

There's lots of proof if you read GitHub comments, but more notably web editing - Beaver Builder (used by millions) in WordPress is reduced to a crawl because of BitWarden, on reporting it seems to be slightly dismissed.
Weeks gone by, no sign of a fix... so I'm off to try out other password managers.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

I'm clad 82% are having a good time

I'm clad 82% are having a good time. For me it is an entire disappointment. Cannot import multiple logins and expect them to work. Cannot use autofill the way I have been used to elsewhere. Instructions are very outdated or at least what I am seeing does not match what they are showing. Have spent multiple hours and including dealing with "support?" just to be sent to outdated instructions. Another password manager bites the dust.

October 23, 2025
Unprompted review
Rated 2 out of 5 stars

Total Nightmare to set up

Total Nightmare to set up, you create a master password - then it decides to not accept it and it's 100% the password you just created 2 minutes prior - extension does not work on current password - so secure you can;'t even log in most of the time as Bitwarden has a mind of its own!

Second attempt one month after 1st and still a right FAFF.

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

A password manager that I use and…

A password manager that I use and recommend. Novice-friendly and very good even in the free version (no blackmailing policies).

For advanced users, I would recommend KeePass, but that is not what I'd call convnient for the "normal" people. :)

Relja

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Nice reliable password manager

From my experience, Bitwarden is a nice, reliable password manager, and I would recommend it to you. I just use it for private use, and I am satisfied with it. I like it better than anything I have ever used. A nice bonus is that they aren't excessive with ads trying to get you to buy premium.

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

A Timeless Gem in Security and Open Source

I've been using Bitwarden for many years, and I’m genuinely satisfied with every aspect of it. I rely on all its features — from the desktop and mobile apps to the browser extensions — and they have never let me down. Bitwarden has been a tremendous help in protecting not just my own security, but also in strengthening the security of people everywhere. Its dedication to the open-source community is inspiring, and it’s making a real difference for the safety of individuals and the integrity of our digital world. Without a doubt, this beloved service will remain a timeless icon in the history of security.

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Beware Syncing BitWarden Authenticator with BitWarden PassWord Manager

All my authenication codes disapeared from the BitWarden Authenticator App when I synced with the Bitwarden Password Manager (after being prompted to sync by a pop up message the app). The codes didn't go into the password manager & I lost access to all of them. Bitwarden have no live chat which was not ideal, as this meant we had to email back & fouth about the issue ...which took days. In the end support were unable to help anyway.

July 17, 2025
Unprompted review

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