I ordered a 5 pack which we presumed would be as great a fit as always. Unfortunately after all packaging was thrown away we discovered they were longer than previous purchases. I cannot praise Philli... See more
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Review summary
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Company details
Written by the company
Men's basics designed for larger guys. Perfectly fitted for sizes L, XL, 2XL & Up
Contact info
Pury Hill Business Park, NN12 7LS, Northampton, United Kingdom
- [email protected]
- built-different.co
Hasn’t replied to negative reviews
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I got a response to my email quickly
I got a response to my email within minutes. I was happy that all my questions were answered.
Great customer service
Great customer service, great products. I’m really interested to see what new items they come out with next. Philip in the service team was very helpful.
I have ordered many T-shirt and they…
I have ordered many T-shirt and they are the best quality. I had a question about more business and it was addressed with common sense, wonderful !
Excellent experience and great clothes!
I've ordered a few times from Built Different for my tall son. I ordered a set of long sleeve XLT for Christmas but one of the shirts was not what was ordered. I reached out via email on 1/15 to ask about how best to get this exchanged, they asked for a photo of the incorrect item, sent it back and they're already sent a replacement order through before responding that they would. This is the kind of service that will keep me coming back over and over again: Excellent quality goods and great people!
I made a purchase and when I finished…
I made a purchase and when I finished the order I realized the shipping address was wrong. I recently moved and forgot to change it. I immediately sent an email. Mind you this was at like 9pm. I didn’t expect an email response until the next day some time. Philip hit me up early in the morning and had everything fixed. Very happy with their service and product! If they can make all this look good then they can for you! :)
Very professional service
Very professional service. Quick response to any issues. I will definitely buy again
Excellent product!!!
We had to exchange our original order with Built Different and they made it so easy to exchange. The exchange was on our part, as I ordered the wrong size for my son. My son absolutely loves the Built Different shirts. They fit him so well. Very well made and the material is so soft. We will order again!! Shout out to Phillip, in customer service, for all his help!!!! 5 stars for Built Different !!!
Great customer service
Great customer service. I had to return some items due to wrong size. Philip at customer service was very helpful, offering assistance with finding right size, coordinating return and no hassle refund (less original shipping fees). Very responsive and polite. Such a pleasure to deal with a responsible company!
My original order was lost...
My original order was lost and I reached out the Built Different team through the website and got an immediate response. They apologized for the delay as it was confirmed my package was lost. They offered to replace my order ASAP as well as giving me an extra shirt. All of these exchanges were done through emails and in a matter of 15 min! I will order from them again and the customer service was pleasantly surprisingly great!
Fantastic shirts and free great service…
Fantastic shirts and free great service . I had a minor issue with one of my many orders and sorted straight away x
From start to finish
From start to finish, my experience with this company has been 5 🌟 my order arrived on time, items niced wrapped, my partner more than happy with all his tops for Christmas, well made and great quality was his verdict. Making it easy for me choosing birthday pressy coming soon. Prompt reply to any of my enquiries, even over the festive period. Yes I will recommend Built Different to friend and family
Great shirts, better customer service!
I have ordered these shirts several times. Great fit, amazing quality and just an overall great value. Recently I received a shipment and something was off about the fit. I texted with customer service and they rectified my problem on the spot. This company is amazing to deal with and their product is outstanding. Don't hesitate to do business with them.
Polo shirt .
Five star 🌟 great product and an excellent customer service 10/10.
Responsive input. I received a size different from what I…
I received a size different from what I ordered and they handled it professionally by addressing the issue. They sent me the correct size and let me keep the wrong size.
Excellent Customer Service
My husband received some Built Different shirts as a gift this year and absolutely loves them. I ordered some more for him for Christmas, and in the hustle and bustle, I either missed or didn't receive the confirmation email. When I contacted the company to check in, they responded immediately with a really friendly message and a tracking number. Really wonderful customer service, and he's going to LOVE these shirts!
Not worth the money
Fit and feel is okay, nothing really exceptional, but the quality is poor with one of the three tees stitching coming undone within a week. I expected better given the premium price…. Shame!
Perfect fit for my husband
Perfect fit for my husband. Have had t-shirts and now polo shirts and all take into account a small neck/shoulder but large belly! So many others have a gaping neckline to accommodate XL size.
I’ve purchased several shirts for my…husband, son, son-in-law
I’ve purchased several shirts for my male family members the past few years. The men loved the quality and the fit of all the shirts - T-shirt & polo. Sizes ranged from L to 3XL and all fit well. Ran into a glitch (1 wrong size shipped). Philip apologized for the error and worked to get the correct size shipped out. ⭐️⭐️⭐️⭐️⭐️ and 👍🏻👍🏻. Would recommend for any of the men in our lives.
WHAT A TERRIBLE COMPANY TO CONTACT
I am absoloutly pissed of with this company , my son requested some t shirts as present and I ordered them and they arrived OK. But I am now bombarded by their emails even though I have tried to unsubscribe
I would have given them 0 starts had it been allowed
PLEASE NOTE IF YOU ORDER SOMETHING THEY WILL NOT LEAVE YOU ALONE
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