Built Different Reviews 2,379

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and perfect fit of the products, especially for those who have difficulty finding well-fitting clothes. Consumers highlight the comfort and flattering style of the shirts, noting that they maintain their shape even after multiple washes. People also mention the excellent material quality, with many considering the brand a breath of fresh air for providing considered sizing options. In addition to the product quality, reviewers consistently praise the company's customer service. Customers report quick and helpful responses, with issues resolved efficiently and without hassle. Consumers appreciate the brand's dedication to ensuring customer satisfaction, with many expressing their loyalty and intention to continue purchasing from the company.

Based on these reviews

Rated 5 out of 5 stars

I ordered a 5 pack which we presumed would be as great a fit as always. Unfortunately after all packaging was thrown away we discovered they were longer than previous purchases. I cannot praise Philli... See more

Rated 5 out of 5 stars

From start to finish, my experience with this company has been 5 🌟 my order arrived on time, items niced wrapped, my partner more than happy with all his tops for Christmas, well made and great quali... See more

Rated 5 out of 5 stars

This company are making Teeshirt/ polos and more for us guys that let's say slightly overweight in uncontrolable areas lol. Just purchased an essentiall 3 pack of polos and a great fit great materia... See more

Rated 5 out of 5 stars

Purchased 6x crew about a month ago, didn't get round to wearing one of them until yesterday. Only then I noticed a flaw in the material. I emailed customer service at 18:50. Everything was sorted i... See more

Rated 5 out of 5 stars

Had a small issue on a return (which I'd forgotten about) but resolved swiftly and without fuss within an hour. Very impressed - in an age of "couldn't care less once I've made the sale" vendors this... See more

Rated 5 out of 5 stars

These guys have hit a real spot in the t shirt market for the slightly larger guy. Their products are great quality and really are 'built different'! The fit is absolutely perfect, I've recently pur... See more

Rated 5 out of 5 stars

T-shirts fit great. Material feels really nice. i just had to remember to get size tall as they are 5 cm longer. made a mistake once ordered regular but company had no problem accepting return and sho... See more

Rated 5 out of 5 stars

After my dad sent me a link to there add I have seen built different t-shirts adds for around 12 months. After being abit sceptical I ordered a bundle today I wore my built different t-shirt out and... See more

Rated 5 out of 5 stars

Firstly the shirts are really soft and comfortable to wear. Fabulous quality every time but for one random shirt. The bottom hem came unstitched. I contacted customer services by email and the sh... See more

Rated 5 out of 5 stars

I have ordered from Built Different on numerous occasions. Orders have always arrived within a few Days, ( not bad for Northern Ireland ). Sizes are perfect fits. Delighted when the Tall range was i... See more

Rated 5 out of 5 stars

I've ordered a few times from Built Different for my tall son. I ordered a set of long sleeve XLT for Christmas but one of the shirts was not what was ordered. I reached out via email on 1/15 to ask a... See more

Rated 5 out of 5 stars

Having made numerous orders of T shirts which were great, my last order wasn’t up to par, 1 t shirt was below my expectations. I emailed the company with photos of complaint, less than 30 minutes late... See more

Rated 5 out of 5 stars

Built Different truly lives up to its name. The T-shirts are of outstanding quality – soft, durable, and easy to care for. They fit perfectly and feel incredibly comfortable, even after multiple was... See more

Rated 5 out of 5 stars

Brilliant tee shirts that fit perfectly on my tall bodied and large son🤗 no more sleeves that hang below the elbow due to having to get larger sizes. Customer service was great when I received a wro... See more

Rated 5 out of 5 stars

After seeing social media ads for this company for a long time, and being a man fitting their target customer group, I finally decided to make a purchase. And it didn't let me down. Wonderfully well f... See more

Rated 5 out of 5 stars

This is my second order with built different new summer colours and a great fit called me back. Unfortunately one of the polo shirts developed 2 small holes which made me contact customer services and... See more

Rated 5 out of 5 stars

Built Different is such a breath of fresh air in an industry where so many brands overlook people with different shapes and sizes. Their extended sizing feels truly considered (designed with care,... See more

Rated 5 out of 5 stars

Bought the king-size pack of t shirts plus a mystery t shirt. Unfortunately only two t shirts were delivered, I contacted Built different who could not have responded any quicker they got the rest o... See more

Rated 1 out of 5 stars

Fit is not bad, but more or less identical to Tesco's F&F range which is 80% cheaper. Quality of the Built Different product is much lower however, stitching was loose on receipt and low quality fabr... See more

Rated 2 out of 5 stars

Initially fit and look of the T-shirts is great. Unfortunately the charcoal t after washing left odd discolouring not sure why but company replaced no problem . Months on happened again . Also now not... See more

Rated 3 out of 5 stars

Just got my order, not quite what I expected but as a evey day basic t-shirt that's basically what you get polyester construction on the whole, lots quite light doesn't feel heavy, stretches wel... See more

Rated 1 out of 5 stars

Tbh really fast delivery but the quality is pretty poor, esp for the price. I ordered the trial pack for my husband after seeing the adverts. Fit not anything amazing still too long, but the fabric is... See more

Rated 1 out of 5 stars

Rubbish. Quality feels really poor. Say that the tops prevent riding up over the belly but they don’t. Better fit on arms but shorter than my usual t shirts from jacamo. Want to return entire order bu... See more

Rated 1 out of 5 stars

Took longer than the advertised 2-3 days for Royal Mail tracking to be activated. After a week Royal Mail still waiting to receive the package, so contact support to be told the package was lost in tr... See more

Rated 3 out of 5 stars

Ive bought several t shirts and polo shirts now from this company, some are better quality material than others. First fit there great, after a few washes at 30 deg there no different to any other t s... See more

Rated 1 out of 5 stars

After being bombarded by their adds on FB, I gave them a try. 60€ for 3 shirts. Size is wrong, I ordered according to their size finder but essentially shirts are baggy, but when I lift my hands, my... See more

Rated 4 out of 5 stars

My husband loves these shirts, they fit very well but size up because they do shrink a little. Fabric is very nice, I just wish they were more cost effective. Customer Service was very responsive & to... See more

Rated 5 out of 5 stars

I have to l highlight the excellent customer service Built Different offers. A person is at the other side of the computer!! answering exactly what you asked and providing the information that you re... See more

Rated 5 out of 5 stars

Have ordered a fair few t shirts and polo's from Built Different and quality great.Had an issue with 1 t-shirt (stitching came loose) after a few months,customer service was fantastic Phillip sorted o... See more

Rated 3 out of 5 stars

Made a msitake ordering the essential polo shirts. Somehow I missed or didn't noitce the tall polos. They are a nice fit, but they don't hide the dad bod, and as I am 6ft 4inchs, I expect the tall pol... See more

Rated 5 out of 5 stars

Purchased 2 Tee’s as a starter pack initially and after 2 weeks I now own 8!! These Tee’s are great quality and fit so nicely around broader shoulders and the arms. The black tee’s to me seem to hide... See more

Rated 5 out of 5 stars

Real Review. I used ChatGPT because my English is Not the yellow from the egg. Greatings from Germany I ordered a shirt from Built Different and unfortunately received one with a damaged seam. I... See more

Rated 5 out of 5 stars

We have had a few different items now and we've had a great experience, all the way from ordering to delivery. My son has loved everything he has received, especially the fit. He had to buy everyth... See more

Rated 5 out of 5 stars

Finally founds shirts that fit! These T-shirts are excellent; they fit perfectly, I feel more confident, stand up taller, my posture is better, so comfortable - my partner can’t keep her eyes off me n... See more

Rated 5 out of 5 stars

I purchased a set of polo shirts, on arrival shirts unfortunately a little too large and there was a small detail in the design I didn't like, so I didn't want a smaller size. I contacted the company... See more

Rated 5 out of 5 stars

Fantastic fit and quality T Shirts. Built Different are passionate about their products and have a customer service second to none. They sent an immediate replacement to a product that had slipped t... See more

Rated 5 out of 5 stars

I can’t say enough good things about this company. I’ve placed multiple shirt orders. On my most recent purchase I had a shipping mishap. I contacted customer service and was connected with Philip pro... See more

Rated 5 out of 5 stars

These are top quality shirts at very reasonable prices. Customer service is exceptional and makes such a change. I do most of my shopping online and it doesn't always go well. Despite me making an er... See more

Rated 5 out of 5 stars

My original order was lost and I reached out the Built Different team through the website and got an immediate response. They apologized for the delay as it was confirmed my package was lost. They off... See more

Rated 5 out of 5 stars

I have about 7 or 8 of their T’s and they have always been a great fit, after buying cheap T’s from matalan etc that shrink after first wash my Built Different T’s have been through the wash dozens of... See more

Rated 5 out of 5 stars

These are now the only t-shirts that my husband will wear! They give room in all the right places and don't look big everywhere unlike other large t-shirts. Ordering was easy, good selection of colour... See more


Company details

  1. Clothing Store

Written by the company

Men's basics designed for larger guys. Perfectly fitted for sizes L, XL, 2XL & Up


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service, great products. I’m really interested to see what new items they come out with next. Philip in the service team was very helpful.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience and great clothes!

I've ordered a few times from Built Different for my tall son. I ordered a set of long sleeve XLT for Christmas but one of the shirts was not what was ordered. I reached out via email on 1/15 to ask about how best to get this exchanged, they asked for a photo of the incorrect item, sent it back and they're already sent a replacement order through before responding that they would. This is the kind of service that will keep me coming back over and over again: Excellent quality goods and great people!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I made a purchase and when I finished…

I made a purchase and when I finished the order I realized the shipping address was wrong. I recently moved and forgot to change it. I immediately sent an email. Mind you this was at like 9pm. I didn’t expect an email response until the next day some time. Philip hit me up early in the morning and had everything fixed. Very happy with their service and product! If they can make all this look good then they can for you! :)

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent product!!!

We had to exchange our original order with Built Different and they made it so easy to exchange. The exchange was on our part, as I ordered the wrong size for my son. My son absolutely loves the Built Different shirts. They fit him so well. Very well made and the material is so soft. We will order again!! Shout out to Phillip, in customer service, for all his help!!!! 5 stars for Built Different !!!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I had to return some items due to wrong size. Philip at customer service was very helpful, offering assistance with finding right size, coordinating return and no hassle refund (less original shipping fees). Very responsive and polite. Such a pleasure to deal with a responsible company!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

My original order was lost...

My original order was lost and I reached out the Built Different team through the website and got an immediate response. They apologized for the delay as it was confirmed my package was lost. They offered to replace my order ASAP as well as giving me an extra shirt. All of these exchanges were done through emails and in a matter of 15 min! I will order from them again and the customer service was pleasantly surprisingly great!

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

From start to finish

From start to finish, my experience with this company has been 5 🌟 my order arrived on time, items niced wrapped, my partner more than happy with all his tops for Christmas, well made and great quality was his verdict. Making it easy for me choosing birthday pressy coming soon. Prompt reply to any of my enquiries, even over the festive period. Yes I will recommend Built Different to friend and family

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great shirts, better customer service!

I have ordered these shirts several times. Great fit, amazing quality and just an overall great value. Recently I received a shipment and something was off about the fit. I texted with customer service and they rectified my problem on the spot. This company is amazing to deal with and their product is outstanding. Don't hesitate to do business with them.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

My husband received some Built Different shirts as a gift this year and absolutely loves them. I ordered some more for him for Christmas, and in the hustle and bustle, I either missed or didn't receive the confirmation email. When I contacted the company to check in, they responded immediately with a really friendly message and a tracking number. Really wonderful customer service, and he's going to LOVE these shirts!

December 19, 2025
Unprompted review
Rated 2 out of 5 stars

Not worth the money

Fit and feel is okay, nothing really exceptional, but the quality is poor with one of the three tees stitching coming undone within a week. I expected better given the premium price…. Shame!

August 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect fit for my husband

Perfect fit for my husband. Have had t-shirts and now polo shirts and all take into account a small neck/shoulder but large belly! So many others have a gaping neckline to accommodate XL size.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve purchased several shirts for my…husband, son, son-in-law

I’ve purchased several shirts for my male family members the past few years. The men loved the quality and the fit of all the shirts - T-shirt & polo. Sizes ranged from L to 3XL and all fit well. Ran into a glitch (1 wrong size shipped). Philip apologized for the error and worked to get the correct size shipped out. ⭐️⭐️⭐️⭐️⭐️ and 👍🏻👍🏻. Would recommend for any of the men in our lives.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

WHAT A TERRIBLE COMPANY TO CONTACT

I am absoloutly pissed of with this company , my son requested some t shirts as present and I ordered them and they arrived OK. But I am now bombarded by their emails even though I have tried to unsubscribe
I would have given them 0 starts had it been allowed
PLEASE NOTE IF YOU ORDER SOMETHING THEY WILL NOT LEAVE YOU ALONE

December 17, 2025
Unprompted review

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