catinaflat.com | Cat Sitter | Pet Sitting Reviews 1,919

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable staff and the excellent service provided. Consumers highlight the positive user experience, finding the platform easy to navigate and use on both phone and computer. People also value the ability to create pet profiles and the insurance provided for pet sitters, which gives homeowners security. The detailed profiles of the sitters allow pet owners to match the service to their cats' specific needs. Reviewers like knowing the distance of the sitters and having the option to meet them before booking. The service is preferred because cats can stay in their own environment, reducing stress, and homes are checked while owners are away.

Based on these reviews

Rated 5 out of 5 stars

We have only used two sitters over the last two years, but on multiple occasions and both are very competent and reliable. The app makes enquiry and booking easy. Especially love the guidance and prof... See more

Rated 5 out of 5 stars

Great site/platform. Simple easy to find pet sitters, connect with them, book and get confirmation, pay and do review. There are reminders emailed to, with appropriate links. Able to do own pet profil... See more

Rated 5 out of 5 stars

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single... See more

Rated 5 out of 5 stars

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer. They sort everything out and don’t take... See more

Rated 1 out of 5 stars

Unfortunately I can no longer recommend Cat in a flat. I went above and beyond with cat sitting over Christmas. The client had some issues and left me a bad review, they won’t take this review down. N... See more

Company replied

Rated 5 out of 5 stars

Both sitters we have used posted detailed profiles so you can match the service to your cats needs. I like that you know how far they live from you to assess if you want multiple visits. Easy to con... See more

Rated 5 out of 5 stars

I have used a few different cat sitters from here, never had an issue. I have one that I usually rely on, but if they are not available, I have managed to find someone else. The service offered is my... See more

Rated 5 out of 5 stars

I have used Cat in a Flat many times, and I have found some really good cat sitters, my cats prefer to stay at home rather than going to Cattery, Cat in a Flat has been a game changer. The app is real... See more

Rated 1 out of 5 stars

I booked a sitter through Cat in a Flat, and the service was a disaster. The sitter failed to deliver, canceled future bookings without notice, and even suggested working outside the platform. I had... See more

Rated 5 out of 5 stars

Hooligan sphynx Easy to book a sitter .we had robin look after our 3 sphynx .And he did a good job taking,care of these hooligans they are typical of the breed and he survived Frankie obsession with... See more

Rated 5 out of 5 stars

Such an amazing service I was so relieved to find a trusted website where I could find a reliable trustworthy amazing cat sitter. I booked for 2 visits a day for 3 days got photo and video updates abo... See more

Rated 5 out of 5 stars

I was a bit unsure about getting someone I didn't know as a cat sitter, but the sitter I found through this site was great! She followed instructions, spent lots of time befriending my cat, and sent m... See more

Rated 5 out of 5 stars

We have used Catinaflat.com several times over the past two years. The cat sitters we have used have been wonderful with our elderly ladies and have given us complete confidence whilst away. They have... See more

Rated 5 out of 5 stars

The very detailed résumés written by the cat sitters enabled me to choose a local person who turned out to be absolutely fantastic. The billing process is very easy & money due just before the date yo... See more

Rated 5 out of 5 stars

Catinaflat are the best booking service I've used to find a truly good cat/housesitter. The site is easy to navigate and the booking and payment handling is simple and clear. I have had a wonderful... See more

Rated 3 out of 5 stars

This is such a great concept! But the costs per transaction are quite high for the service provided by Catinaflat itself. If it was still just the 2 creators it would make sense, but seems it... See more

Company replied

Rated 5 out of 5 stars

Our cat sitter Michelle was fantastic and looked after our cat elderly cat Ella. She sent photo's and also gave her medication twice daily. A very reliable company and I would highly recommend.

Rated 5 out of 5 stars

I have used this service once and plan to use it again in the near future. I've found the website design easy to navigate & the communication with the sitters straightforward. The price is very reason... See more

Rated 5 out of 5 stars

I have found Catinaflat very reliable and trustworthy. I have always been able to find a reliable person to visit my cat, and they have always been lovely and helpful. They have all stayed in touch wi... See more

Rated 5 out of 5 stars

Cat In A Flat was recommended to me by half a dozen people when I was considering my options for cat care while I was on holiday. I'll be recommending them too in future as my experience was perfe... See more

Rated 1 out of 5 stars

Still reeling from the cat sitter who stole from me. Suggested I should I call the police. Police cannot do anything as i didn't have any evidence. Left feeling upset about the whole situation. I'm... See more

Company replied

Rated 1 out of 5 stars

I wouldn't recommend this platform to anyone that tryly care about their cats. I had to rent out a cat sitter last minute while away and found this website that first inspired me confidence thanks... See more

Company replied

Rated 1 out of 5 stars

We booked a cat sitter with a 5 rating who turned out to have major mental health issues. More importantly, they also missed feedings and lied to us about it! As you can imagine, this was all extr... See more

Company replied

Rated 1 out of 5 stars

I was trying to set up a meeting with (I have been forced to remove the persons name here because the company complained) before I booked any cat sitting duties and she decided to just completely ign... See more

Company replied

Rated 4 out of 5 stars

I quickly found a reliable cat sitter with good references, and everything went smoothly. I like that the service provides assurance for both parties. The only downside is that my German account’s dir... See more

Rated 5 out of 5 stars

Cat in a Flat is an easy and excellent way of finding cat sitters to look after your cat fur-babies. It lists lots of possible sitters in your area, you just contact a few and chose one of them comes... See more

Rated 1 out of 5 stars

My cat sitter is great but my payment hasn’t been taken or reached her. I’ve tried contacting the support team three times by email, twice via the app and through instagram and received no answer. Mak... See more

Company replied

Rated 5 out of 5 stars

This the first time we used Lucy to look after our two Burmese cats. We were delighted with her service. She kept us updated with reports and some lovely photos. She became very fond of our two cats a... See more

Rated 5 out of 5 stars

I have used Cat in a Flat 3 times and each time have had a lovely person move in and look after my elderly cat. I think the app is great although everyone needs to meet the individual personally first... See more

Rated 1 out of 5 stars

Tried requesting a sitter for this weekend. Someone did promise but then would not respond until the very last minute about the visit and refused to answer my question about meet and greet the day b... See more

Company replied

Rated 5 out of 5 stars

Good communication from company: very clear what the services are & what I needed to do. Clear information from potential cat sitters, although I went with a personally recommended sitter, who w... See more

Rated 5 out of 5 stars

What an amazing experience we had, I highly recommend booking this, the lady we had Lilo was amazing. Our cats took to her by the 2nd day and she treated them like they were her own. Sending photos an... See more

Rated 1 out of 5 stars

I’ve been a cat sitter with you since the early days however recently I had to ask for help when a sit presented a bed bug situation - bugs on the mattress, bloodstains and after a while about 30... See more

Company replied

Rated 3 out of 5 stars

Am very glad I signed on with Cat in a Flat but am now having reservations about the company. Have emailed 3 times to get paid and received absolutely no response. Am considering whether it's worth... See more

Company replied

Rated 5 out of 5 stars

We’ve been using Cat in a Flat for several years now and our cat sitter Emma (Wolverhampton) is absolutely wonderful. She treats our cats as if they were her own, feeds them, cleans out the litters,... See more

Rated 5 out of 5 stars

I have used ‘cat in a flat’ twice, each time i have found them to be an excellent service. Very professional, reasonably priced. The communication is seamless. The members seem very knowledgable an... See more

Rated 5 out of 5 stars

We've found a really trustworthy cat sitter through the website. She's looked after our cats twice now and we're very happy. There were lots of cat sitters to choose from. The website made it very eas... See more

Rated 1 out of 5 stars

I would be very wary of using this company either as a sitter or seeking a sitter. I contacted them twice by email but weeks went by and had no response. This would indicate that customer ser... See more

Company replied

Rated 5 out of 5 stars

Booking system is so easy to use. You have the opportunity to talk to your sitter and do a meet and greet before you go away. Sitters are really reliable, send regular updates and are very respectful... See more

Rated 5 out of 5 stars

Really easy process and found such a lovely cat sitter. Easy site to use and make the payment. Customer service have always been helpful if any issues which have not been major issues. Would definatel... See more

Rated 5 out of 5 stars

The platform itself was really easy to use. Wide choice of sitters available on the site. Great documents available to help prep things once the cat sitter had been chosen and booked. All in all good... See more

Rated 5 out of 5 stars

It was good to have the introductory visit so that my cat met her carer in advance and I was able to explain her needs and personality to him in advance. It was also good to be able to choose a male... See more

Rated 5 out of 5 stars

It was all very easy to find a cat sitter using cat in a flat. The person we booked was wonderful. The whole experience worked out really well and I can definitely recommend this company’s services!

Rated 5 out of 5 stars

I used Cat in a Flat because I went away for three nights and needed someone to care for my senior cat. I chose a sitter with several positive reviews who was insured and police checked. She cam... See more


Company details

  1. Pet Sitter
  2. House Sitter

About catinaflat.com | Cat Sitter | Pet Sitting

Written by the company

Cat in a Flat - The best way to find a trustworthy cat sitter near you

Our trusted and reliable cat sitters will do a drop-in home visit either once or twice a day depending on your cat's routine and needs. Or if you prefer, they also offer overnight stays. All cat sitters live nearby and offer a free meet and greet. Our personalised cat sitting service is a great alternative to a cattery. Your cat will be much happier at home while you are away.

Cat sitting is suitable for cats of all ages, so whether you have an energetic kitten or an elderly queen, we have a wide range of qualified cat sitters who can’t wait to meet them.

All bookings are covered by the Cat in a Flat Guarantee for extra peace of mind.

Find 5-Star Cat Sitters with Cat in a Flat

We understand that a review from a previous customer is important to your choice in finding a trustworthy cat sitter. We have therefore made it very easy for you to read all cat sitter reviews in their profiles while you browse through our cat sitting community.

Genuine cat sitter reviews

We at Cat in a Flat believe in absolute transparency and only allow genuine reviews by genuine customers.

All cat owners and cat sitters are encouraged to review each other once a booking has been completed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No Response to the Cat Sitter or Cat Owner

The company claim they respond to you within 48 hours. This couldn’t be further from the truth.

Our cat sitter can no longer attend and we’ve had no response at all over the past week.

Me and my pregnant wife go away for th weekend tomorrow and we have another sitter to cover but because we must follow the process of the app we can’t book them in on the same dates.

I’m writing in the hopes that this reaches the right people as there is still time to resolve this

February 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I can no longer recommend them

Unfortunately I can no longer recommend Cat in a flat. I went above and beyond with cat sitting over Christmas. The client had some issues and left me a bad review, they won’t take this review down. Normally this would be okay but they took my review of them down. I have contacted support more that 7 times now with no response. An update would be appreciated but they have gone silent. I have cat sit for this company for 4 years continuously getting great feedback. This has disappointed me greatly and If I still don’t get this matter sorted out shortly I will have to take my work elsewhere.

February 3, 2026
Unprompted review
catinaflat.com | Cat Sitter | Pet Sitting logo

Reply from catinaflat.com | Cat Sitter | Pet Sitting

Hello Claire,

Thanks for your review. We do our best to resolve all complaints within 21 days of submission, however, the processing time ultimately depends on the severity of the case, the quality of the information provided and the cooperation of all parties involved.

Your complaint was resolved by our agents last week, if you have any questions or doubts, please feel free to reach out.

Best wishes,
Cat in a Flat

Rated 1 out of 5 stars

I wouldn't recommend this platform to…

I wouldn't recommend this platform to anyone that tryly care about their cats.
I had to rent out a cat sitter last minute while away and found this website that first inspired me confidence thanks to their charts of confidence : visit between 20 to 30 minutes, feeding, watering, playing with the cat (the basics) and pictures sent at each visits.
During the three days the cat sitter came to ours, none of those rules were respected. Visits never lasts barely reached 10 minutes; first visit, no play time with the cat so I had to expressely request it for the next visit; however on the third and last visit the cat sitter barealy stayed 5 minutes, didnt play and didn't even send us pictures.
The matter has been raised to the website (one month ago) and they still haven't done any actions.

December 23, 2025
Unprompted review
catinaflat.com | Cat Sitter | Pet Sitting logo

Reply from catinaflat.com | Cat Sitter | Pet Sitting

Hello Antonio,

We are sorry to hear that your experience with your cat sitter wasn't a positive one. As mentioned in our mail following your complaint, the processing time depends severity of the case, the quality of the information provided and the cooperation of all parties involved, but we aim to resolve most cases within 3 weeks of the submission.

Your complaint has been resolved by now - please feel free to follow up in case you have any questions.

Best wishes,
Cat in a Flat

Rated 5 out of 5 stars

I’ve used catinaflat twice and both…

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer.

They sort everything out and don’t take the money until the day before you’ve booked. They send occasional emails which are chatty and informative and keep them in your recents so if you need them suddenly they’re there.

You don’t feel you’re being sold to and their fees seem very reasonable.

And most importantly my cat loved the guy who cat-sat him who was and is great and I’ll use the platform and book him to make sure everyone gets their fair share of revenue.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

We've found a really trustworthy cat…

We've found a really trustworthy cat sitter through the website. She's looked after our cats twice now and we're very happy. There were lots of cat sitters to choose from. The website made it very easy to find someone close to where we live. The profiles and reviews helped to reassure us that the cat sitter was reliable.

October 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Game changer

I have used Cat in a Flat many times, and I have found some really good cat sitters, my cats prefer to stay at home rather than going to Cattery, Cat in a Flat has been a game changer. The app is really easy to use and communication with your sitter straightforward.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great idea

Great idea! Great App! It’s an enormous help for us to have such easy access to reliable people who like to care for our cat while we are away.

December 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good app, great sitters

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single sitter I've used. They've always been reliable and interacted really well with the cat from their intro visit.

Highly advise this service

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Love it! A Godsend!

Love this website and app. It has provided me with two amazing cat sitters who are wonderful with my cats. The website and app are also very straightforward and user friendly

October 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

very happy

Very helpful service that has allowed me to travel without distressing my rabbits nearly as much - very happy I found it and my sitter is ace

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

A great service

It was all very easy to find a cat sitter using cat in a flat. The person we booked was wonderful. The whole experience worked out really well and I can definitely recommend this company’s services!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas sitting.

Away over Christmas for two days. . Sitter was very friendly. Sent photos of my cat from her visits which was very reassuring. Would definately use this service again.

December 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

So easy to book and get a good sitter..

I have a lovely young lady (Amy) who looks after my two senior cats... she doesn't just feed and poop scoop she sits with them for a while and I get regular updates and photos... its so easy to do and there is a wide variety of people who can look after your cats... payment is only taken one day before you travel... .my mind is completely at ease when I go away... and so reliable...

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cat sitter

I was a bit unsure about getting someone I didn't know as a cat sitter, but the sitter I found through this site was great! She followed instructions, spent lots of time befriending my cat, and sent me videos and photos so I knew my cat was happy and well whilst I was on holiday.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great serve

Great site; easy to find wonderful caring and friendly cat sitters who take great care of cats and homes

January 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look