Clarks USA Reviews 7,310

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and stylish designs, highlighting them as a reliable choice for various needs, from work to everyday wear. Consumers appreciate the brand's ability to blend classic aesthetics with modern comfort technologies. People also report positive experiences with the delivery service, noting prompt and secure shipping. While opinions on the order process and return policy are mixed, many reviewers find purchasing and returns straightforward. Some consumers express a desire for a broader range of colors and styles, and a few have encountered sizing issues, but overall, the brand is highly regarded for its quality and customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

The Clarks Desert Trek isn't just a shoe; it's an experience. From the moment I slipped them on, the comfort was incredible. The soft, supple leather molds to your foot, creating a custom fit that onl... See more

Rated 1 out of 5 stars

I've been wearing Clark's for years, in particular their flip flop style sandals (cloudsteppers, etc). I have at least 5 pairs in my closet in various colors. The last pair I got was disappointing. Th... See more

Company replied

Rated 5 out of 5 stars

The delivery was prompt and the condition of the shoes were as expected. The quality of the ORIGINALS are always perfect to me, while the signatures are good everyday wears. Being Jamaican, wearing Cl... See more

Rated 5 out of 5 stars

I've been looking for some Clarks boots for so long, but in the reviews other women say the calves were so tight that zipper wouldn't go all the way up. I bite the bullet, I ordered a pair Maye Ca... See more

Rated 5 out of 5 stars

Clarks offers fast and secure shipping to get the classics at your doorstep. My order arrived in less than a week. (more like 3 days). Although the packaging was eco-friendly, there was no damage to t... See more

Rated 5 out of 5 stars

Well the Clark’s company offer a wide variety of unique colors including comfort and styles. Some I’d love for the company to bring back especially some wallabees. Now I realize getting colors to... See more

Rated 5 out of 5 stars

Clark's never disappoints when it comes to style and comfort. I suffer with chemo induced peripheral neuropathy, so it's very important to have comfortable and safe shoes, and that they go well with m... See more

Rated 5 out of 5 stars

Love Clark's! Have purchased multiple pairs of both men and women's shoes. The shoe quality is always great and the sale prices are fantastic. The website is easy to use with wonderful filters to... See more

Rated 5 out of 5 stars

I have worn Clarks for years. They are reliably comfortable, well made and have timeless style. The sandals I bought on discount are wonderful- comfy and stylish. I am a teacher and appreciate having... See more

Rated 5 out of 5 stars

I already rated my high satisfaction with my latest purchase of high suede boots, but I'd also like to comment that deliveries are quick and correct. I'm sure that's important to all customers purchas... See more

Rated 5 out of 5 stars

Bought 2 pair of Clarks Pace. Appreciate their podiatrist approved. These neutral shoes are well constructed, stable and comfortable for long walks. Switched from the trendy brand every one wears beca... See more

Rated 5 out of 5 stars

Clarks has the best shoes for me... even recommended by my podiatrist as one of his preferred shoe brands. Always comfortable. Purchasing and returns are very straightforward. I just wish the local... See more

Rated 5 out of 5 stars

Bought my first pair of Clarks 30 years ago on a trip to Scotland. They were the most comfortable shoes I had ever purchased. With today's internet, this pair was incredibly easy to order. They arri... See more

Rated 5 out of 5 stars

Good looking and Great fitting shoes & sandals for hard to fit people. Those of us who require a secured arch and non-slide foundation with comfort and style, find their fit here. Clark’s offers me a... See more

Rated 4 out of 5 stars

I love Clarks. They're about the only brand I wear as my feet are narrow with little arch or instep. The package arrived damaged, squashed one shoebox but didn't hurt the shoes; however, the Breeze Em... See more

Rated 4 out of 5 stars

Quality of Clark’s usually excellent. Experience speaking with Customer Service mixed I believe partly due to language issues. I never returned an item simply bc I “changed my mind.” That interpretati... See more

Rated 2 out of 5 stars

I received both pair of sandals ordered….one fit comfortably, the other Kassandra Step Sand Nubuck, did not fit and was uncomfortable. I followed the “How to return in store” instructions on the order... See more

Company replied

Rated 5 out of 5 stars

The shoes arrived earlier than expected, just in time for Father’s Day, and my husband absolutely loves them! He’s been wearing Clarks for over 15 years, and they never disappoint. These are the perf... See more

Rated 5 out of 5 stars

Customer service in the Ontario Mills store is outstanding! Actually Julie is the best. She’s always friendly and obviously works hard for the customers. Julie is a stand out employee. My husba... See more

Rated 5 out of 5 stars

After waiting a few days for response to my return/refund request, I got a great reply from customer service. Even though my shoes had been warm one time they offered me a full refund since I am a loy... See more

Rated 5 out of 5 stars

Website was easy to use and the shoes were delivered fast! The comfort and fit are fantastic. I loved that they were on sale, but also reasonably priced in the first place. Many comfort wear shoes ha... See more

Rated 5 out of 5 stars

The sales person was the greatest. She helped me with size of boots and shoes, which I didn’t anticipate buying since I was just returning a pair I had ordered online. Hope she gets a good Christmas b... See more

Rated 1 out of 5 stars

I was trying to buy a pair of shoes and got to the end where it wants the payment info. On two or three days, I tried multiple times with two different credit cards (Visa and Mastercard) that have ne... See more

Company replied

Rated 1 out of 5 stars

I had a horrible experience trying to call your customer service. I wanted to exchange my 2 pair of 7 sandals for size 6.5. After waiting an unacceptable time, I got no help from a woman in S Africa... See more

Company replied

Rated 4 out of 5 stars

There is no local Clarks store where I live, so I shopped online. Shopping was easy. Package arrived sooner than expected. The items were in good shape and what I ordered. However, because British and... See more

Rated 2 out of 5 stars

In general, I love Clarks shoes. My most recent experience has left me looking for a new shoe brand. Their shoe quality has significantly worsened, and when I contacted customer service. They gave me... See more

Company replied

Rated 5 out of 5 stars

Super comfy I can work 6 hr shifts now before I couldn’t without Clark’s! I Barly made it to two hrs and my foot will start to swell up and be in immediate pain! I had surgery on my left foot and got... See more

Rated 5 out of 5 stars

Shopping at the Clarks store in Crabtree Mall last weekend was an excellent experience, and I wanted to specifically mention the help I received from Mark. Finding the right fit took some time, as I u... See more

Rated 4 out of 5 stars

I love the shoes. Clarks is the only brand I buy. The quality, consistent sizing, and variety is phenomenal. However, in more than one case, I was asked if I'd be willing to receive texts periodical... See more

Rated 5 out of 5 stars

My Clarks shoes and boots are always very high quality and provide good support. I live in the country on unpaved roads, and they hold up well for everything from dog walks to treks on a few miles of... See more

Rated 5 out of 5 stars

My daughter introduced me to Clark shoes when she was the head pastry chef at a well known restaurant. She was on her feet 10 to 12 hours a day and found that Clark shoes saved her feet in keeping the... See more

Rated 2 out of 5 stars

These shoes were a huge disappointment. I ordered the same size as all my other Clarks shoes, and these were a *much* tighter fit - and worse, the left shoe was noticeably smaller than the right (I've... See more

Company replied

Rated 5 out of 5 stars

there have been a great variety of shoes that appeal to me. this experience has been easy and convenient when i consider going out to browse in other shoe stores. the most inviting aspect of shopping... See more

Rated 5 out of 5 stars

I have been a loyal customer of Clarks for many years. The quality of their products is outstanding, and the prices are worth every stitch in their shoes and sandals. Describing the comfort as simply... See more

Rated 5 out of 5 stars

The sandals I ordered came quickly, were well made and attractive. Unfortunately, once I saw them, I knew they were not what I was looking for at this particular time. My return was easy to start, e... See more

Rated 5 out of 5 stars

I purchased the Clark's Women's Makea Court Navy Leather sneakers. LOVE!! They were delivered one day sooner than anticipated. The size (9.5) is bang on! The color is true navy blue, and the comfort... See more

Rated 5 out of 5 stars

This shoes are awesome. Best ones I got from your brand for my husband. So comfy, perfect for men with plantar fascitis, pain in legs, diabetic people. My great purchase as a birthday gift. I'm lookin... See more

Rated 5 out of 5 stars

I try not to buy shoes online because you never know till you wear them. But this time I'd tried on a friend's pair of Mira sandals, so I went ahead, and I'm very glad. The soles are thick and sturdy... See more

Rated 5 out of 5 stars

I’ve bought five pair of clerks within the last nine months one in the store for online unfortunately one of the pair was not made as well as the others and it’s the same pair that I have two other pa... See more

Rated 3 out of 5 stars

The right shoe is wider than the left (obvious if looked at - hopefully not used)! I don’t have time to send back because I have hip replacement surgery in less than a week. Based on previous purcha... See more

Company replied

Rated 5 out of 5 stars

Overall, good prices for the shoes, and there were many styles to choose from. I'm starting a career change, and I want shoes that are both comfortable and stylish. I grew up knowing of the Clarks bra... See more

Rated 5 out of 5 stars

Great shoe design, construction and finish, enhanced by great customer service professionals. One minor note.... the shoe runs about 1 size larger than the fitting scale indicates. In my case the scal... See more


Company details

  1. #31 of 63 best companies in Shoe Store

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

All time favs

Have been wearing Clark’s for years and have never been disappointed. This purchase was to re-purchase a favorite. Didn’t give 5 stars because delivery time was lengthy. 

August 27, 2025
Rated 1 out of 5 stars

I've been wearing Clark's for years

I've been wearing Clark's for years, in particular their flip flop style sandals (cloudsteppers, etc). I have at least 5 pairs in my closet in various colors. The last pair I got was disappointing. They are no longer leather uppers, just some cheap man-made material. Within a very short time, this man-made material started splitting and peeling off of the sandals. I can't wear them in public. I contacted Clark's and they sent me a 15% off code that could only be used on a full price pair at Clark's. I wouldn't pay $10 for another cheap pair like the ones I have. I am so disappointed not knowing what brand to try next but I won't buy Clark's.

February 7, 2026
Unprompted review
Clarks USA logo

Reply from Clarks USA

Dear customer,

Thank you for sharing your experience with us, and we’re truly sorry to hear that your recent pair didn’t meet the quality you’ve come to expect after so many years with Clarks.

Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch.

https://www.clarks.com/en-us/contact-us

We’d really appreciate the chance to support you further - Stefanie

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Rated 3 out of 5 stars

My order got "stuck".

I have two pairs of Clarks that were purchased abroad. I tried to purchase two more pairs but when they arrived they were too small. So I returned them for the next size up. The exchange went smoothly and I received the next pair but they also were too small. So I sent them back in return for the next size up. I was informed that the return was received and then I heard nothing. Finally I called and was told that the order was "stuck" and I could only receive a refund at this time. I really wanted those shoes. I have not yet received a refund. I will be calling again tomorrow.

December 2, 2025
Clarks USA logo

Reply from Clarks USA

Hi Julean,
Thank you for bringing this to our attention. I’m truly sorry that after going through multiple exchanges and doing everything right to get the correct size, your order ended up stuck in our system. I completely understand how disappointing this must feel, especially since you were really looking forward to receiving those shoes and are still waiting for your refund.

Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch.
https://www.clarks.com/en-us/contact-us

Thank you for taking the time to leave us a review and we hope to hear from you soon – Stefanie

Rated 1 out of 5 stars

I have wide feet and this is the first…

I have wide feet and this is the first time that the boot won’t fit the leather is not flexible I want to return them for a shoe if possible please provide me a return label

November 10, 2025
Clarks USA logo

Reply from Clarks USA

Hi Pauline,

Thank you for letting us know about your experience. I’m sorry that the boots didn’t fit your feet as expected and that the leather felt inflexible. I appreciate you wanting to return them so you can find a more comfortable shoe option.

Please submit your details through the contact form at the link below. Selecting Escalation as your reason will ensure your request is directed to our Customer Care, who will assist you with the returns documentation

https://www.clarks.com/en-us/contact-us

We hope to hear from you soon – Stefanie

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Rated 1 out of 5 stars

Poor customer service experience

I have been a Clarks customer for many years and their shoes have been a staple in my wardrobe. However, after my latest experience trying to buy 2 pair of women's boots, I will not make an online purchase again from their website. There was a problem placing my order and I received no help to resolve the issue when I called their customer service number twice. The agent said they had no supervisor who I could talk to and would have someone call me back within 24-48 hours. I never received a call back and am still waiting for their phone call. I have never dealt with a business that did not have a manager or supervisor who a customer could speak to if necessary. The only way I could buy the shoes was to have a friend place the order for me. I have immaculate credit and there was nothing wrong with the 3 credit cards I tried to use to purchase the boots. Then, the boots were shipped in a plastic bag which does not offer any protection to the shoe boxes inside and one box was damaged from being dropped in transit. Shoes should NEVER be shipped in plastic bags, but should be shipped in sturdy cardboard boxes. I am returning the damaged pair of boots and will not place an online order again. Their prices and quality of their shoes is excellent, but their customer service is unacceptable for a reputable company that has been in business for so many years. Customer service is not what is once was and businesses do not care about their customers in today's marketplace, and this was one of the worst experiences I have ever had. Not recommended.

January 12, 2026
Unprompted review
Clarks USA logo

Reply from Clarks USA

Good morning Carol ,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused during your recent attempt to purchase from our website and for the disappointment with the assistance provided.

We would love the opportunity to put this right. Please use the link below to contact our team who would be happy to assist you further. https://www.clarks.com/en-us/contact-us

Thank you again for highlighting your experience and please accept my apologies for any disappointment caused – Stefanie

Rated 1 out of 5 stars

I purchased for the holidays and only…

I purchased for the holidays and only to find out that your return policy is 30 days. So my shoes that were a gift , I was not able to return. Yourreturn policy needs to be extended and brought up to date for holiday purchases.

November 22, 2025
Clarks USA logo

Reply from Clarks USA

Hi Barbara,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were unable to return your gift in time — we completely understand how frustrating this must have been, especially around the holiday season.
For clarity, our current returns policy allows 45 days from the date of purchase.

Thank you again for sharing your experience and please accept my apologies for the disappointment caused on this occasion – Stefanie

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Rated 2 out of 5 stars

We will not be buying Clark's shoes again.

UPDATE to Clark’s response. Had he been able to get ahold of someone in Customer service, which he tried and got the run around, we would have known. So the privacy issue is bull to me, I would have happily done the return we known. My son in law lives out of state and said he would handle it. The additional amount was also paid by me, the original purchaser. So poor experience all around.
Buyer beware!

The shoes ordered for a Christmas gift were too small, my son in law tried to exchange them for one size up (he read many reviews and that is how he chose the size). Making him return a gift and then charging $50.00 more to repurchase the correct size seems like a really poor way to do business. We will not be buying Clark's shoes again.

November 30, 2025
Clarks USA logo

Reply from Clarks USA

Hi Elizabeth,
thank you for taking the time to share this experience with us. I’m very sorry for the inconvenience your son‑in‑law faced when trying to exchange the shoes.
I completely understand how frustrating it must have been to be asked to repurchase the correct size, especially when the shoes were a gift. Unfortunately, for privacy and data‑protection reasons, we’re only able to process exchanges or adjustments when the original account holder or purchaser contacts us. This ensures we protect personal details such as payment information, order history, and contact data.
Thank you for taking the time to share your experience and please accept my apologies again for any inconvenience caused – Stefanie

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Rated 5 out of 5 stars

Beautiful Sneakers

I had been looking for burgundy sneakers for a while and finally found and purchased a cute pair by Clark's... good price, good fit and good color!

November 29, 2025

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