Verified
I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a t... See more
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Verified
Ring is nice. Price was good. Most of all I'm glad I didn't contribute to the disgusting methods involved with the extraction of conventional diamonds. That's really why I chose a lab grown diamond. L... See more
Company replied
Verified
My ring is stunning! I wanted something with a vintage feel/look and that is exactly what I received. I customized the ring to my liking, and chose one of the lab created diamonds. My diamond is so... See more
Company replied
Invited
The diamonds sparkle and are absolutely beautiful! I will continue to buy all of my diamond jewelry from Clean Origin. The staff that I've worked with, online and in the store are down to earth and... See more
Company replied
Verified
Very nice people in customer service. I was concerned that I got a bigger diamond than I’d paid for by mistake and contacted via chat. I was assured that this was intentional due to the stone I purch... See more
Company replied
Verified
I have waited years to purchase a new center diamond. I was hesitant to purchase online. The stone came in the mail quickly. The day I got it, I took it to the jewelers. They were just as surprised as... See more
Company replied
Verified
Clean Origin not only has beautiful, quality diamonds, but they have superb customer service! I had to send my ring back to be sized and the process couldn't have been any easier. They responded quick... See more
Company replied
Verified
The customer representative was very helpful and attentive. I had paid extra to have this item delivered the next day. However, it did not arrive and I was very disappointed. When I called the compan... See more
Company replied
Verified
The team attempted to expedite the delivery after explaining the time constraints I had. After receiving It all the way outside the US, it looked amazing! The colours of the rings online are a bit bri... See more
Company replied
It is worth noting that after my negative one star review, the company responded... "We’re very sorry to hear about your experience and want to help resolve this as quickly as possible. Could you p... See more
Company replied
Verified
Creating and ordering the ring was easy with ample descriptive information. There are a variety of ring setting designs available with a great mix of styles. Prices were very competitive. I feel like... See more
Company replied
I had a really great experience with Clean Origin from start to finish. Buying a ring can feel overwhelming, but the whole process was easy, straightforward and stress-free. The quality is amaz... See more
Company replied
Verified
Great ring exactly as I wanted it! I'm not great with digital dimensions and didn't think about the different the finger lengths of the models versus the person I'm buying it for. It took me a... See more
Company replied
Verified
We had an interview scheduled to speak to a specialist who was very helpful and helped us make our decision. The ring we ordered and received is beautiful and is everything it was supposed to be. Will... See more
Company replied
We lost an earring back to one of our diamond stud earrings. Customer support is requiring that we send the earrings in for "repair process" and is charging $150 to replace a single earring back in 14... See more
Company replied
Verified
Communication via email and phone was great ! My wife loved her tennis bracelet, bracelet was just as described. I will purchase from CO again !
Company replied
Verified
I requested for a full refund in the form of my original payment method. Arvie from customer service asked if I would like store credit in which I responded 'No' because I've already re-purchased a di... See more
Company replied
Verified
Very easy site to work with. Lots of very beautiful options. Hick up with the "complete order" stated on the site after a partial delivery but was quickly answered after questioning. Items are just... See more
Company replied
Verified
Your company put wrong address down, called several times and was told someone would follow up. No one followed up and I had to work with FedEx on my own. I ended up driving to FedEx to get my package... See more
Company replied
Verified
I purchased what was described as a 13-carat-weight "pure value" Riviera-style lab-grown diamond necklace in 18K white gold. After I received it, I took it to my trusted local jeweler to have it re-si... See more
Company replied
Really like the engagement ring we got from this company so we chose them for our wedding bands and ordered both on 1 order. BIG MISTAKE. There inventory system can't handle it. I have had to send... See more
Company replied
Verified
The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more
Company replied
Order number #CO10128916 My husband and I placed an order with Clean Origin nearly 40 days ago. We spent almost $1,800. All we are left with currently is a singular invoice and a couple email... See more
Company replied
Verified
I placed the orders. Two different rings. A wedding set for my wife and a ring for me. They arrived within the time frame quoted and the work quality was outstanding.
Company replied
I ordered a tennis bracelet for my wife for Christmas on November 24th. Was supposed to ship on 12/10. I called on 12/13 and they said it was delayed but would expedite. They said it would be delive... See more
Company replied
Verified
Production was a head of time. Don’t get me wrong, I would have loved them even sooner, but I can’t complain. The product is beautiful, my wife loves them. I couldn’t be happier with the products we h... See more
Company replied
Verified
Customer service has been terrible to work with. They respond to my emails with the incorrect name. They will not send me a return label for my purchase.
Company replied
I strongly agree with the many red -one star ratings. This company cannot be trusted. I was repeatedly lied to about shipping dates, production dates, and delivery days. Customer service was nonexist... See more
Company replied
Verified
The ring I ordered from Clean Origin exceeded my expectations. It's absolutely stunning. I need to send it back to have it resized and the customer service I received was exceptional. Very responsive,... See more
Company replied
I wrote a review here about a 13-carat-weight 18K gold Riviera-style lab-grown diamond necklace, which my trusted local jeweler told me was not 18K solid gold; it was gold-plated over another metal, p... See more
Company replied
Verified
"love the ring, and enjoying it's lustrous rainbows when the morning light hits the 9 stones during my morning rides on my bike."
Company replied
Verified
Great experience with Monique via our virtual chat. She was informative, helpful, gave us choices and made the process of selecting a solitaire ring easy and a pleasure.
Company replied
Verified
The staff at Clean Origin worked with me and was able to accommodate a request after my order had been placed. I appreciated the professionalism and prompt replies!
Company replied
Verified
Diamond shipped on time and arrived earlier than expected! Looks great and just as I imaged. Will definitely recommend!
Company replied
I received a nice 10 carat bracelet today December 18 and I can’t even wear it because it doesn’t clasp shut. So I called them was on hold for 45 minutes waiting for a representative and all I... See more
Company replied
Verified
The round solitaire diamond pendant necklace is exquisite. It matches the round diamond earrings I purchased in December.
Company replied
I ordered a diamond tennis necklace (order #CO010129617) on December 17th directly from Clean Origin’s in-stock section, specifically choosing an item advertised for arrival in time for... See more
Company replied
Verified
I am very satisfied with my ring purchase. It is just what I wanted. It has an elegant shine and glow of richness…Thank you!!!
Company replied
Verified
Beautiful rings! Fast processing and shipping My partner loved it!
Company replied
Company details
- #107 of 138 best companies in Jewelry Store
- #185 of 365 best companies in Clothing Store
Written by the company
Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Contact info
Southfield Avenue 68, 06902, Stamford, United States
- (888) 487-2145
- cleanorigin.com
4.0
Great
265 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Beautiful bracelet as described
Beautiful bracelet as described. Easy process. Fast Shipping. A+++
February 4, 2026
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Verified
The ring arrived in a plastic pouch…
The ring arrived in a plastic pouch without any supporting documentation. I reached out to customer support twice and have yet to hear back. I had purchased from clean origin years ago and it was a wonderful experience. This one not so much.
February 4, 2026
Reply from Clean Origin
We’re sorry to read your review, as it does not reflect the experience we aim to provide.
All of our jewelry is shipped in a jewelry box with protective packaging ; we do not ship orders in plastic pouches. We carefully document our fulfillment process, and our records confirm your order was packaged according to our standard procedures.
Regarding documentation, the item selected is not listed as a certified piece on our product page. We are always transparent about which diamonds include third-party certification, and certification details are clearly noted when applicable. Our team responded via email to clarify this as well.
If there are any outstanding concerns, we would genuinely welcome the opportunity to assist further and ensure you feel confident in your purchase. Please don’t hesitate to reply directly to our support team so we can help.
Verified
Love Milano Engagement Ring!
I love the diamond engagement ring that I picked out. It fit perfectly and sparkles like you wouldn't believe. I have already received so many compliments on it it. Just ordered the wedding band to match.
February 4, 2026
Verified
I placed the orders
I placed the orders. Two different rings. A wedding set for my wife and a ring for me. They arrived within the time frame quoted and the work quality was outstanding.
January 16, 2026
Reply from Clean Origin
Thank you for sharing your experience! We’re thrilled to hear that both rings arrived on time and that you’re happy with the quality. Congratulations to you and your wife, and we hope you enjoy your beautiful pieces for years to come!
Do not do business with this company
It is worth noting that after my negative one star review, the company responded...
"We’re very sorry to hear about your experience and want to help resolve this as quickly as possible. Could you please reach out to our customer service team with your order details so we can look into what happened and work toward a solution?"
Where was this so called help when I was in the midst of the problem? I was only told that I was on my own, lied to about a Fed Ex signature, and told to go to the police.
(See my original review)
December 14, 2025
Unprompted review
Reply from Clean Origin
We are sorry for any frustration caused.
Please know, that our intention in responding to your review was not to offer help for the first time, but to request the information needed to look into your specific order, as no identifying details were included in the original post. Without that information, we’re unable to review what occurred, address the situation directly, or use the feedback to improve our processes. We hope you understand.
*** Thank you for taking the time to follow up with us, and provide us with your order details. While we’re sorry that your initial experience did not meet expectations, we appreciate the opportunity to connect with you directly and better understand your concerns.
We are very happy that we were able to speak with you. Our goal is always to listen carefully, take feedback seriously, and do our best to make things right when an issue is brought to our attention.
We value all feedback, as it helps us continue to improve, and we appreciate you allowing us the opportunity to follow up. Thank you!
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Verified
the entire purchase overall.
January 20, 2026
Reply from Clean Origin
Thank you for your 5-star review! We’re thrilled to hear that the entire purchase overall met your expectations and that you’re happy with the quality.
Verified
very easy to pick what
very easy to pick what
I wanted and receive it. Although it was a bit slow in shipping it.
January 20, 2026
Reply from Clean Origin
Thank you for sharing your feedback! We’re glad to hear that picking out your item was easy and that you’re happy with your purchase. We appreciate your patience regarding the shipping and will continue working to improve delivery times.
Verified
Great ring exactly as I wanted it
Great ring exactly as I wanted it! I'm not great with digital dimensions and didn't think about the different the finger lengths of the models versus the person I'm buying it for.
It took me a year to find the setting I liked. Clean origins had it and that's really how they won my business.
Anyway, I proposed 5 hours after it arrived because I couldn't wait and wanted to know what she thought. She said yes!
All of her friends ask why it's so big. I think that's a good thing! Not sure, but it makes me a little self conscious though. Fiance loves it and so I'm very happy. Wouldn't change a thing
January 9, 2026
Reply from Clean Origin
Congratulations on your engagement! We’re thrilled to hear that she said yes and that you found the perfect setting with Clean Origin. It’s wonderful to know that she and her friends love the ring, and that you’re happy with your purchase. Thank you for sharing your story—we’re honored to have been part of such a special moment!
Really great experience!
I had a really great experience with Clean Origin from start to finish. Buying a ring can feel overwhelming, but the whole process was easy, straightforward and stress-free.
The quality is amazing. The craftsmanship is solid and refined, the setting feels secure, and the diamond itself is stunning in person — even more beautiful than I expected! Everything feels well made and thoughtfully designed.
Customer service was responsive and helpful whenever I had questions, without being pushy or salesy. Communication was clear, shipping was smooth, and everything arrived exactly when they said it would.
Overall, Clean Origin delivered exactly what I was hoping for: a beautiful ring and great quality. I’d absolutely recommend them to anyone considering a lab-grown diamond.
January 16, 2026
Unprompted review
Reply from Clean Origin
Thank you so much for sharing your experience! We’re thrilled to hear that the entire process was easy and stress-free, and that you’re happy with the quality, craftsmanship, and design of your ring. It means a lot to know our team was able to provide helpful and clear support along the way. We truly appreciate your recommendation and are honored to have been part of such a special purchase!
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Verified
15 CT. Tennis bracelet
Communication via email and phone was great ! My wife loved her tennis bracelet, bracelet was just as described. I will purchase from CO again !
January 9, 2026
Reply from Clean Origin
Thank you for your kind words! We’re thrilled to hear that your wife loves her tennis bracelet and that everything met your expectations. We look forward to serving you again in the future!
Verified
Reply from Clean Origin
Thank you for your kind words! We’re thrilled to hear that your partner loved the rings and that you had a smooth experience with processing and shipping.
Nearly 40 days and still NOTHING.
Order number #CO10128916
My husband and I placed an order with Clean Origin nearly 40 days ago. We spent almost $1,800. All we are left with currently is a singular invoice and a couple emails to do damage control, and our money taken from us.
We were given an estimated ship date of December 29th That came and went without a word. The date was then moved to January 9th but only after I had to chase them down for any communication about it, and STILL i received no shipment confirmation, no tracking, no ring, and no communication. I’ve now sent multiple emails to initiate any sort of reassurance. On January 9th I demanded to either know the status of my ring or a full refund. Since then, any form of communication has gone cold.
This experience has been nothing short of infuriating. Clean Origin has no problem taking your money in full immediately, but suddenly disappears when it comes to delivering the actual product. Holidays or not, there is zero excuse for this level of negligence, especially when you’re charging thousands of dollars for rings that are meant to symbolize trust and commitment.
Do better or stop calling yourselves a trustworthy jeweler. Because from where I’m standing, this whole process feels like a scam with extra steps!
January 12, 2026
Unprompted review
Reply from Clean Origin
Hi Angela, we sincerely apologize for the frustration and disappointment this experience has caused. Your ring has now shipped via overnight FedEx, and it is on the way to you.
We recognize that the delay was far longer than it should have been, and we are very sorry for the lack of communication during this time. This is not reflective of the level of service we strive to provide. Our pieces are made to order, and while occasional delays can happen, the situation you experienced is not typical of our service.
We deeply appreciate your patience, and we hope that your ring, now on its way, will bring joy and the start of many happy memories.
Reply from Clean Origin
Thank you Mubashar for taking the time to complete a review for Clean Origin ~ we are thrilled that you received a 5 star experience.
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Misleading In-Stock Christmas Delivery Promises - Completely Ruined Our Holiday
I ordered a diamond tennis necklace (order #CO010129617) on December 17th directly from Clean Origin’s in-stock section, specifically choosing an item advertised for arrival in time for Christmas.
The order confirmation email clearly stated an expected ship date of December 23rd via overnight FedEx, and a pre-purchase chat representative assured me it would arrive on time.
On Christmas Eve, I contacted them as I had not received shipment or tracking info.
Chat support revealed the order was still “in process” due to “quality control and holiday volume,” with no actual ship date and no estimated ship date.
The rep admitted they do not guarantee delivery dates, despite marketing in-stock items for Christmas delivery.
This leaves my wife with nothing to open Christmas morning in front of our six children - heartbreaking disappointment and unnecessary stress during the holidays. Only empty apologies, no expediting.
Clean Origin’s misleading advertising and lack of follow-through turned a thoughtful gift into a nightmare. I am left scrambling last minute.
I will pursue a chargeback with Visa and warn others everywhere. Avoid this company for time-sensitive purchases, especially holidays - many better diamond retailers exist that keep their word and care about their customers.
December 17, 2025
Unprompted review
Reply from Clean Origin
Hi Scott,
We are very sorry for this experience. You are absolutely right, and we take full responsibility for the delay and the missed Christmas delivery.
You placed your order with the reasonable expectation that your item would ship in time for Christmas, and we failed to meet that expectation. The necklace you ordered was part of a holiday promotion that sold through more quickly than anticipated. To fulfill all orders, we immediately began producing additional pieces and did everything we could to expedite production. Unfortunately, despite those efforts, we were not able to complete and ship the order in time for Christmas.
That explanation is not meant as an excuse, rather, it is simply where we fell short. We should not have created an expectation we could not meet, especially for a time-sensitive holiday gift.
We fully understand how disappointing and stressful this was, particularly on Christmas Eve, and we deeply regret that this resulted in your wife having nothing to open on Christmas morning. That is not the experience we ever want to create for our customers or their families.
At your request, the order was canceled on Christmas Eve and a full refund was issued immediately. While that was the correct step, we recognize it does not undo the disappointment caused.
Your feedback is taken seriously, and we are actively reviewing our holiday inventory, production planning, and delivery messaging to ensure this does not happen again.
Again, we are very sorry for letting you down.
I ordered a bracelet three weeks ago…
I ordered a bracelet three weeks ago they gave me a delivery date of the 17th of course I didn't get it this seems like the same problem a lot of people have they sell stock that they don't have and you could wait months for it it was a gift for the holidays and of course like many others that is ruined I wouldn't recommend using them you've been warned
December 24, 2025
Unprompted review
Reply from Clean Origin
Thank you for sharing your feedback, Eli. We sincerely apologize that your holiday special didn’t arrive as quickly as expected. These items were part of a very popular promotion, and demand exceeded our expectations. In order to fulfill all orders as quickly as possible, we had to produce additional pieces, which unfortunately caused some delays.
We understand how disappointing this was and that better communication from us about order status would have helped. We’re actively improving how we update customers during high-demand periods so this doesn’t happen in the future.
We appreciate your patience and support, and we hope you’re enjoying your purchase.
Clean Origin's customer service is top notch!
My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a timely fashion! This transaction could not have gone more smoothly and I recommend CO to anybody looking for a gorgeous stone or any jewelry!
November 12, 2025
Unprompted review
Reply from Clean Origin
Hi Natalie! Thank you so much for your kind words. We are happy that we were able to service your ring quickly. Thank you for taking the time to share your experience with us. If you need anything else, please let us know!
Did not arrive as advertised, classic bait and switch
Well 2nd order failed to make it here by Christmas as they advertised. Two phone calls and one chat reassured me and stated it would be here by now, it would ship on by the 23rd overnight at that just in time for Christmas and guess what? ALL LIES! I took screenshots of everything and plan to report this as it is a classic bait and switch tactic. I feel embarrassed as now no gift will be given! Don’t need it now since Christmas will be over and no gift! Appears I am not the only one based on recent reviews.
CO10129662
December 23, 2025
Unprompted review
Reply from Clean Origin
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused, especially during the holiday season. Our team was shipping orders until late on the 23rd, but we will need your order details to confirm the status.
Once we have the order details we can investigate the matter further.
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Bumpy Road but beautiful product
Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service over 5 times and each time they promised an update. I never got an update. Also, the customer service has no clue what is happening in production.
*Update: they made it right and it got here on time. Ring is gorgeous and better than expected. I would order again but a lot earlier.
December 21, 2025
Unprompted review
Reply from Clean Origin
Hi Rachel, We are very sorry for the frustration and disappointment we caused, especially with a Christmas gift. You’re absolutely right to expect clear communication and accurate updates, and we fell short there.
Due to a much higher order volume than anticipated, our team prioritized getting orders shipped as quickly as possible. Unfortunately, that meant our internal status updates and customer communication didn’t keep pace, and promises of follow-up weren’t met. We understand how upsetting that is, and we take responsibility for it.
We do want to share that your order shipped last night and is now expected to be delivered today. While we know this doesn’t erase the stress leading up to it, we hope it brings some relief. Happy Holidays!
Ruined christmas
I ordered a tennis bracelet for my wife for Christmas on November 24th. Was supposed to ship on 12/10. I called on 12/13 and they said it was delayed but would expedite. They said it would be delivered on 12/16. I called on 12/17. They said 12/18 or 12/22 at latest. I called on 12/22. They said they’d talked about my order in their daily meeting and would call me back. No call back. So despite ordering a month in advance, it won’t arrive before Xmas. And I had to constantly call for updates. Terrible experience overall. Would never consider buying from them again.
Update: It's Christmas eve, Fedex just tried to deliver my package at my work address and no one was there to sign for it so now it will be delivered to my house on 12/29. I had previously asked to change the shipping address once I knew it was going to be delivered on Xmas Eve... but no one changed the address. no one called me back...
December 22, 2025
Unprompted review
Reply from Clean Origin
Hi Jared,
We’re truly sorry for the frustration and disappointment you experienced, especially given that this was a Christmas gift. We understand how important timely delivery and clear communication are, and we regret that we fell short on both.
During this period, we experienced a significantly higher order volume than anticipated, and our team was prioritizing getting orders shipped as quickly as possible. While we were consistently working to obtain updates from our production team, we were unfortunately not always able to provide real-time information, which led to delays and missed follow-ups. That is not the experience we aim to provide.
We do want to confirm that your order shipped last night and is expected to be delivered today. That said, we fully recognize that the delays and lack of proactive communication caused unnecessary stress, and for that we sincerely apologize.
Your feedback is taken seriously and has been shared internally as we work to improve our processes and communication moving forward. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience this caused.
Verified
Your company put wrong address down
Your company put wrong address down, called several times and was told someone would follow up. No one followed up and I had to work with FedEx on my own. I ended up driving to FedEx to get my package. Very disappointed in how everything was handled!!!
December 4, 2025
Reply from Clean Origin
Hi Keith, thank you for sharing your feedback with us. We are sorry to hear that there was an issue with the FedEx delivery. Our records do indicate that we reached out to FedEx, to assist with the delivery issue, and we were advised that a second delivery attempt would be made the following day. While we are happy to know that you received your order ( and we hope you love it!) we are sorry for an frustration or stress you encountered.
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