CPI Security Reviews 2,614

My husband and I had a wonderful experience with Nigel. Nigel is very knowledgeable and was patient ( we are seniors and don’t have a good grasp of technology:) and helped us resolve our issue. We wer... See more

I want to give a huge shoutout to Marilyn from CPI Security! During a difficult time in my life, I let her know about my recent separation, and she handled everything with such care, professionalism,... See more

Nigel was an absolute pleasure to work with. This was one of my best customer service experience with a service provider. He was very knowledgeable, professional and patient. He also has a great sen... See more

Their customer service and billing department are among the worst of the worst. I tried to cancel service in August 2025. They continued billing my account thru Jan 2026 and who knows maybe February... See more

Ryan Was outstanding today. He understood my problem and looked for all avenues to help me get back into home without ever compromising the security controls. He was patient, empathetic and e... See more

Matthew went above and beyond to ensure that I got the best products fit my home. He took the time to explain each one & give his expert opinion on what would best fit my needs. Mathew was patient, re... See more

Tylasia was very thorough, helped make this process easier for me. I tried calling & the wait times were long but texting was so fast & simple. She explained everything in detail & answered all my q... See more

Matthew Ellis was a huge help to correct a problem that was made by a previous CPI phone representative. He spent al least an 1 hour plus time helping me correct the problem. Matthew was very pro... See more

Lenell Perkins provided great customer service today. My husband called in to get assistance with setting up our new WiFi Mesh equipment and Lenell was extremely knowledgeable and helpful with the... See more

Tylasia was very professional prompt handled business .. Top Notch I love to see Customer service at its finest!! Give her a raise or a bonus or gift card !! She represents CPI to the fullest capabili... See more

The tech was VERY NICE! His input and knowledge was exceptional. A family member has a health issue, and he reported that to the security team-I had not thought to do so. He thoroughly checked every... See more

Matthew made my experience awesome! This young Man worked with me for over an hour, being so patient, walked and talked me through everything! CPI security is lucky to have such a dedicated employee t... See more

The service technician that was at my house today to do the upgrades we had requested was fantastic! Besides completing the agreed upon work, he did a thorough assessment of our current system (which... See more

Shannah was patient, took the time to listen to my concern ( unlike the representative before her). She took the time to thoroughly walk me thru fixing the issue. She was professional and polite. In m... See more

Recently moved over to CPI after being with SecureTec for 15 years. While I talked to quite a few companies, Rhonda Goodman’s pitch for CPI was the deciding factor for me choosing CPI over oth... See more

Customer service is good on simple things and making sales ,extraordinary ! Call backs are almost nil even when you have a virtual appt set up because of many many issues! I have waited 5 hrs so far f... See more

I have been a customer with Cpi for well over 20 years, we don’t have anything special on our service plan, cameras, etc. Our smoke detector has went off two times in three months for no reason at all... See more

First of all, Jason was very pleasant, listened to my description of the problem and instantly made me feel confident he would solve the issue. He was the 3rd person I had dealt with about this proble... See more

Ellis did an amazing job helping me today. He went above and beyond as an agent, more than any other agent that I spoke with today have done. Even though I was out of town and he called me back at the... See more

Please don’t be fooled by the 5 stars, recently on another site they had overall 2 star reviews. Outdoor camera and doorbell camera are constantly offline and not working even after several service c... See more

CPI service did not meet my standards today. I had a power outage early Sunday morning. The power was restored rather quickly before I left for the day. However, my internet was not restored unti... See more

Tylasia was very helpful! We scheduled an install back in September and finally got a time scheduled for tomorrow. We received a call last night that payment was due. I called and the guy I spoke to s... See more

Horrible interaction with staff. They have no clue about how to handle a customer . Read the BETTER BUSINESS BUREAU posts before you sign up with this company

The representative, Nicole, was the absolute best. She was patient and pleasant as she walked me through steps to continuously view scenes; suggested how to save clips through SIM card and email( bo... See more

I would like to acknowledge an outstanding service rep in Natalie Gentile. Her patience, expertise and knowledge were on full display in troubleshooting my issue. She worked through my issue with a... See more

Signing up for CPI service was a terrible experience and not easy. Every time I thought signing up was complete, i received calls and or emails asking me to sign something new or asking for new inform... See more

Brittany was such an Amazing help to me. She was patient, kind, and extremely compassionate to my situation. In addition, she went above and beyond in following up with me after advising me of her nex... See more

Was apprehensive about using text messaging to solve my problem. Always prefer talking to someone. However, I was pleasantly surprised when the representative answered right back, diagnosed my proble... See more

On Monday, Oct 6th CPI Technician Kenneth, was scheduled to assist us with an emergency situation we had going on. We were very thankful and pleased with outcome of this service visit. He was very p... See more

WOW! This is hands down the best customer experience I've received from a vendor of my home. Michelle was patient, kind, had a willingness to coach and educate me through the whole process and deliver... See more

It began and ended with 5 stars. Kelly was excellent in helping me with the initial sales call. The installation went well and the Tech explained the panel and all that he did. I've had no trouble us... See more

Nigel was so helpful. I had a stressful morning trying to figure out how to stop the chirping and Nigel was very patient with me. We also had a few laughs. He is a great customer service representativ... See more

Evan did an excellent job at troubleshooting and fixing an issue with our outdoor cameras. He spent time walking us through the process and successfully fixed everything in a timely manner. He was p... See more

Tylasia provided quick help via the chat feature on the CPI website. She helped me (a relatively new customer) to navigate the app, which will make it easier to self-serve in the future. I love the pr... See more

I moved and wanted CPI system in my new residence. It took almost a month to get everything straight. When new install came, tech left without showing me the panel or being sure all components were op... See more

CPI sales rep misrepresented their service and terms. He told us we were signing a 3 year agreement and now they tell us it was for 5 years. I have had them for 2 years and their service is constantly... See more

It was a pleasure to work with Nigel. He was extremely patient and encouraging. Nigel is very knowledgeable and is able to relay information in a clear and concise manner.

Nigel was so knowledgeable! He was also very friendly, the consummate professional, and very, very patient with me as we worked through the many steps it took to fix a problem I created on my CPI equ... See more

Keisha was VERY kind and understanding. She took the time to help me and listen to what I needed after I had went through 4 other people and one was including management. She went above and beyond to... See more

Sean was extremely knowledgeable in everything he done for us. We would definitely recommend this company to everyone. He explained each and everything he was doing for us as he was doing it and took... See more