One thing you can truly rate a company on is customer service. We made our order for a pro chair and a standup desk. We took delivery of all parts apart from the frame of the desk. We quickly cont... See more
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Beedstraße 54, 40468, Düsseldorf, Germany
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I have ordered one desk one desk top one chair and a cable holder. It was a clearly large order with desk being 28 kg with metal legs and a large wood table top, and a chair that is around 15 kgs again. They gave this shipment to DHL, the delivery guy said that it is too heavy and since you dont have an elevator I will leave it in the entrance. My question why does not desktronic use DHL 2 Mann delivery for these kinda heavy orders? The box of the chair was open as well when I have received it. I have a back problem, I had to open the box downstairs and carry everything up to 5 th floor in 6 times. I am taking pain killers for a week now because of their recklesness. I dont recommend them at all.

Reply from Desktronic
I like the desk very much and was pleased they had the walnut top I wanted. However, the top of the table had a gouge in it when it arrived.

Reply from Desktronic
The monitor arm came quickly. the Arm it self was well packaged, its easy to assemble and works really good

Reply from Desktronic
The monitor stand is just perfect. The design and quality are absolutely worth the price, it is amazing.

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The quality of the parts is very high. Assembly was very easy. I would recommend this desk.

Reply from Desktronic
I bought a pro chair and the material ripped after just two months. They offered a cheap spare part that u could replace it with and soon get the same problem or a 300kr compensation. And the products costed me well above 3000kr! Don’t recommend

Reply from Desktronic
Best quality products, good experience, great customer service! I bought a high adjustable desk, asked to change the frame color, and that is why I can confirm the above.

Reply from Desktronic
Received my solid oak HomePro desk (180x80) this week, only a few days after ordering it. I added a rear cable tidy, magnetic cable channel and drawer.
Overall, I’m delighted, the quality is excellent, it was really well packaged with well thought out parts and spares of each screw (just in case). Construction was easy, with pre drilled holes in the worktop for the legs and controller (on both sides, so you can mount the controls left or right) and the instructions were clear and straightforward and everything was well labelled.
A great product that feels super premium.
Desktronic themselves were great, with clear communication and order updates, including informing me that the desk would arrive in two packages, which could be a couple of days apart, so that I didn’t worry when just the base was delivered initially.

Reply from Desktronic
I had been looking for a desk for my home office for a while and nothing I looked at had the quality and warranty backup that this unit had. I was not disappointed when it arrived. The table top is beautifully finished with rounded edges and the legs are sturdy enough to support heavy use. I was lucky enough to buy this table at a discounted price, but now I have seen it I would buy it at full price without hesitation.

Reply from Desktronic
Purchased a desk and when it arrived realised I needed a larger size, customer services were excellent, picked up the phone immediately and arranged for a new one to be dispatched that day. No extra postage/return fees and now I’m set up the product is excellent

Reply from Desktronic
The desk and parts feel premium and sturdy right out of the box. I'm really happy with the look and feel of the walnut tabletop. Delivery only took 2 days.
Assembly instructions were detailed and easy to follow. I also really appreciated the fact that they include an extra screw for each type needed.
The disappointing part is that when my HomePro desk arrived, the tabletop dimensions were short by 2-3 cm in both length and depth (not the 140x70cm promised)
I contacted customer service and apparently they changed certain manufacturing methods and are aware of this 'flaw' but haven't updated the website yet - this is bad practice imo.
Where the company's values shine however is that their support answered promptly and didn't hesitate to offer a partial refund or a larger tabletop free of charge. I opted for the bigger tabletop and the exchange was organised within 24h.
Overall - customer service, quality, and speed has been top notch! I'll definitely be ordering here again.

Reply from Desktronic
Excellent service and information on deliveries. The price/quality of the product is excellent and absolutely meets my expectations. Nice limited edition colors!

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Reply from Desktronic
I am very happy with the product and the after-sales service :=) I bought a sit-stand desk. The quality is great! It arrived quickly and the packaging was very sturdy. I had a small complaint to the company immediately after the receipt of the goods, and I was very happy indeed with the way they handled my issue. HIghly recommend.

Reply from Desktronic
One thing you can truly rate a company on is customer service. We made our order for a pro chair and a standup desk. We took delivery of all parts apart from the frame of the desk. We quickly contacted customer service who were uber helpful and quickly available.
Turned out that DHL had destroyed our package and didn’t deliver it. Desktronic and in particular Olaf were amazing. We had the frame delivered within 2 days of the call - couldn’t get any quicker.
The product itself - amazing. Seat is super comfy. The desk - impeccable quality, you can tell this thing will stand the test of time. Definitely worth the investment.

Reply from Desktronic
Quick replacement of damaged part. Desks were delivered with a damaged table leg. I got it replaced within 3 days!

Reply from Desktronic
Great Service and a really nice product with high quality.

Reply from Desktronic
Absolutely great quality of the products. Excellent and friendly customer service with quick and helpful answers. Even after the return period they accepted my unused return - very easy, uncomplicated and promt. Excellent company. Recommended !!!

Reply from Desktronic
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