Flatpay Reviews 1,865

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, competence, and friendly approach. Many reviewers specifically mention individual representatives by name, highlighting their patience in explaining details, their dedication to providing the best possible deals, and their commitment to ensuring a smooth setup process. Consumers appreciate the representatives who go the extra mile, even visiting on weekends, to provide personalized support. People also express satisfaction with the user experience and the service provided. The card machine is described as sleek, professional, and easy to use, with a swift interface. The company is commended for its ability to support businesses of all sizes, increase productivity, and facilitate growth. While there are mixed opinions regarding payment processes and customer service, the dominant sentiment is one of satisfaction and appreciation for the overall experience.

Based on these reviews

Rated 5 out of 5 stars

I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in th... See more

Rated 5 out of 5 stars

Flat pay is great for businesses of all sizes to increase productivity, profitability and growth. This sleek card reading machine provides everything necessitates for seamless card payment. The APR is... See more

Rated 5 out of 5 stars

Joined them recently and so far so good! Tzafi was amazing at taking the time to explain things and made time in his busy schedule to help set up everything so I’m ready to go! Very friendly and appro... See more

Rated 5 out of 5 stars

I recently upgraded to a Flatpay card machine and love how convenient it is. All reports are online, so no more piles of paper! Eric and Derick were pleasant and knowledgeable and answered all my ques... See more

Rated 1 out of 5 stars

This is the most dishonest company I have ever dealt with. They need all your information. Pictures of your work. They will return with the machine within a week. After 5 weeks I called and asked for... See more

Rated 1 out of 5 stars

A very disappointing experience with flatpay. The headline price seems great and they claim there’s no contract but you MUST go on line and check their t&c’s. There is a contract and it’s for THREE... See more

Rated 5 out of 5 stars

CC is the best! The only reason I got Flatpay was because of him taking the time to show me how it was so much better for me and my company. He continues to impress me while taking the time to stop by... See more

Company replied

Rated 5 out of 5 stars

Great setup experience done by Jonas from Flatpay! Great product, exactly what we needed for our sushi takeaway at Gizzelle - On A Roll - Sushi in Amager, Copenhagen. Recommend! Thank you 🙏

Rated 5 out of 5 stars

I have recently started my business and i was looking for a card machine that didn't charge me till i start making money and Eric from flatpay offerd the best support and offer you wont find better,... See more

Rated 5 out of 5 stars

Flatpay have some brilliant rates and no contract which is what drew me to them! Daniel, my rep, has been brilliant throughout the process, having him around in case anything goes wrong is a real weig... See more

Rated 5 out of 5 stars

Recently got my card machine delivered by Elmira with great service and deals from Elmira and Darren who were trying their best to save me towards my business. With the pricing and comparison I feel... See more

Company replied

Rated 5 out of 5 stars

Richards, has been so helpful, he made us save a lot of money through flatpay and gave us the best service plus at any doubt we get, he replays the phone super quick.

Company replied

Rated 5 out of 5 stars

Daniel made the whole experience perfect, I wasn't actually looking to switch my card machine provider (again) but the offer was too good to not accept. Daniel made sure I got the best offer possible... See more

Rated 5 out of 5 stars

Excellent service! Daniel was with us from the introduction phase through the delivery and instalment of machines. Explained everything amd demonstrated personally. We are very happy to have such a bu... See more

Company replied

Rated 5 out of 5 stars

Really excited by this for my business. They really seem to care for their clients and it's definitely going to save me money!! Thank you Elmira for finding my business and making a positive change f... See more

Company replied

Rated 5 out of 5 stars

I had three meetings with Conrad, and he patiently and with the utmost politeness and respect explained everything to me in detail. Thanks to you handsome boy. Im looking forward to using your tr... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for many years, and Flatpay is by far the best on the market! Furthermore there representative Henor made it a seamless transition from my old provider, excellent guy!!!

Rated 5 out of 5 stars

Outstanding ! Richard made the transition super easy and simple. He helped with pricing and comparison and delivered the terminals personally. Honestly, brilliant service from start to finish. Highly... See more

Company replied

Rated 5 out of 5 stars

I just received my terminal today from a Handsome young man called Richard! He was extremely helpful in getting me the best rate and service. Don’t think twice about joining with flat pay!

Company replied

Rated 5 out of 5 stars

Eric was amazing absolutely brilliant ,nice to talk to. He showed me how to use the machine. He was very professional.

Rated 5 out of 5 stars

Raian Joumaa was really beneficial for me. He is friendly and competent in every aspect I talked with him about. I really wish to cooperate with him again in future.

Company replied

Rated 5 out of 5 stars

Eric was an absolute superstar! Explained everything clearly and got me better deal than my current payment provider.

Rated 5 out of 5 stars

Phillip Andrew Tassinger is the man. Personally i want to thank hin for being so smart, patient and professional. Every company need a Phillip. All the best.

Company replied

Rated 5 out of 5 stars

They are very professional, and cut to the chase. Nice flat rate. No confusion. Our sales manager Eric is very professional and patient

Company replied

Rated 5 out of 5 stars

I was on boarded by Eric who was very helpful and showed me how to navigate around the device as well as the back office. I am now ready to start taking payments.

Rated 5 out of 5 stars

Great experience using Flatpay. The ordering process was smooth and easy, and Stina was incredibly helpful and friendly. Her support made a big difference. Highly recommended!

Rated 5 out of 5 stars

One of the fewest companies that really follow you from the very beginning to your final success. I cannot expect more from this reality

Company replied

Rated 5 out of 5 stars

It was a great experience overall. The terminal works really well, and Hussein did an excellent job explaining everything in a clear and helpful way. I really appreciated his patience and professional... See more

Company replied

Rated 5 out of 5 stars

Doruk was very kind and explained everything to me. he was thorough and honest. He was able to save me some money on my rate and walked me through step by step everything i needed to know. he is a gre... See more

Rated 5 out of 5 stars

Very good service especially , Eric and Mark they have a good job for us , Thank you for all the support.

Company replied

Rated 5 out of 5 stars

Francesco dealt with me very professionally, made everything very easy, very smooth. Everything done timely and all questions answered.

Rated 5 out of 5 stars

I received a really good deal through Jonas! Everything as planed, and very effective on the way they explain everything.

Rated 5 out of 5 stars

Eric was very helpful, gave a great rate and set-up terminal start to finish with a smile

Company replied

Rated 5 out of 5 stars

adam was really good, he helped install and everything, the comapny gives really good rates and cares for every business

Company replied

Rated 5 out of 5 stars

Amazing experience! I am in love with my Flat Pay machine! Than you Hussin for your help.

Company replied

Rated 5 out of 5 stars

Brilliant service all round from Flatpay, and really appreciated Aneeq’s time in commercial dealings. Thanks Flatpay

Company replied

Rated 5 out of 5 stars

Eric was patient and savvy. He went the extra mile and visited us on a Saturday. Pleased with Flatpay

Company replied

Rated 5 out of 5 stars

Eric was delightful in setting up personally the device . Very friendly and professional .

Rated 5 out of 5 stars

Great experience overall! Everything was easy and efficient.Highly recommend! The product/service exceeded my expectations. Thanks you Magnus 😊

Company replied

Rated 5 out of 5 stars

Great! Eric listened and answered all our questions with patience. He set us up with a great "flat rate". Andrew K, owner

Company replied


Company details

  1. Card Processing Service
  2. Eftpos Equipment Supplier
  3. Money Transfer Service

About Flatpay

Written by the company

Flatpay Logo
POS and payment solutions with no surprices

POS and payment solutions with full transparency, a flat low rate on all cards, no surprises and round the clock customer service. Mind your business and we'll take care of the rest.

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About Flatpay

Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.

Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we are more than just a service provider; we are your trusted business partner.

Flat rate on all cards. Our single flat rate for all cards simplifies payment processing and keeps costs low. Daily settlements. Access your funds faster with daily settlements, a key benefit of our payment solutions We're always here for you. 24/7 customer service ensures your payment processing runs smoothly, always.


Contact info

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Trusted by over 30,000 customers across Europe.

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing experience with Flatpay

Amazing experience with Flatpay! Timely delivery of payment terminal, pays on time and no hidden cost! It’s a no brainer for businesses. My account manger Eric made everything clear and concise from the start. Would highly recommend

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Alaguraja

Thanks to
My brother Alaguraja, he helps me alot for my payment system, and saved me alot of money for the future aswell, the service was really friendly and quick, excited to use flatpay payment terminal

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I just had an appointment with Gagan

I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in the sense of explaining things to me in simple words. Definately impressed with his work here at Flat pay, will reccomend the service.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS - check the t&cs on their website

A very disappointing experience with flatpay. The headline price seems great and they claim there’s no contract but you MUST go on line and check their t&c’s. There is a contract and it’s for THREE YEARS. Yes three years with a minimum terminal spend each month to ensure you cannot wriggle out. And the best bit? You’re tied and stuck in for three years and they can change your prices at any time! Yes seriously!!!
Use AI to scan their contract (I used chat GPT) and you will find all of the above.
I asked them to remove the above which they said they couldn’t do. So no deal for me. Who signs up for three years to a contract they can change but you can’t leave? Wow.
If something seems too good to be true, sadly it nearly always is. A real bunch of scammers - STEER CLEAR or you will regret it.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

Joined them recently and so far so good! Tzafi was amazing at taking the time to explain things and made time in his busy schedule to help set up everything so I’m ready to go! Very friendly and approachable which is rare in this day and age of constantly being spoken to by AI

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Stina support

Great experience using Flatpay. The ordering process was smooth and easy, and Stina was incredibly helpful and friendly. Her support made a big difference. Highly recommended!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Upgraded to Flatpay

I recently upgraded to a Flatpay card machine and love how convenient it is. All reports are online, so no more piles of paper! Eric and Derick were pleasant and knowledgeable and answered all my questions. Highly recommend!

December 22, 2025
Unprompted review

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