Fruugo Norge (NO) - fruugo.no Reviews 16,850

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are generally satisfied with the products they receive, often highlighting the good quality. People also appreciate the delivery service, noting that items are typically well-packed and arrive in good condition. Consumers mention that the marketplace offers a wide variety of items sourced from around the world. However, opinions on orders and pricing are mixed. While some customers are happy with the speed of delivery, others have experienced delays or received incorrect items. Some reviewers have also expressed concerns about unexpected import duties or the accuracy of product descriptions, particularly regarding branded items.

Based on these reviews

Rated 4 out of 5 stars

My order was delivered directly to my post box less than 3 weeks from placing the order. This was the first time I have used Fruugo . I am very pleased with my purchase and will use Fruugo again.

Rated 4 out of 5 stars

I didn't believe I will receive the coffee cup I ordered. I was skeptical, but I received it before scheduled delivery date.

Rated 4 out of 5 stars

I ordered some cleaning solutions. Everything went well, except the waiting time to receive it. We got it in 3 weeks.

Rated 5 out of 5 stars

I ordered 2 stuff toys for my sister's bday gift, she absolutely asked this specific toy. Placed an order and hoping it will arrived as soon as possible, gladly it arrived on time before her birthday.... See more

Rated 3 out of 5 stars

Etter min anmeldelse her på Trustpilot har Fruugo tatt kontakt og tilbakeført pengene for det ødelagte produktet. Det setter jeg stor pris på. Samtidig er det unødvendig at jeg måtte gå via Trustpil... See more

Company replied

Rated 5 out of 5 stars

I am a frequent satisfied customer from Norway. Products are delivered fast well packed and in good condition. Highly recommended!

Rated 2 out of 5 stars

I recently received the hat I ordered from fruugonorge.com (order placed 14 days ago), and I have to be honest - I’m really disappointed with how it was packaged and delivered. I expected mo... See more

Company replied

Rated 5 out of 5 stars

They solved my complained so fast and I’m very happy and satisfied the costumer service..

Rated 3 out of 5 stars

Was okay. Obviously delivery takes some time due to distances.

Rated 5 out of 5 stars

Good choice and information as the product was on the way. Delivery within stipulated time.

Rated 1 out of 5 stars

Yoonis Haji Yuusuf Angedalsvegen 2B Førde 6800 Norway Betalt Betalt av: Yoonis Haji Yuusuf Fakturadato/avgiftsdato: 09 February 2025 Fakturanummer: 176871080001... See more

Company replied

Rated 5 out of 5 stars

There was a problem with my address. A couple of emails and they were able to fix it. Then, the order arrived super fast via UPS. Very good!

Rated 1 out of 5 stars

possibly my worst online experience. tracking info worthless, difficult to find help on website, automated assurances that shipping would occur, then simply refunded after the lengthy delivery window... See more

Rated 1 out of 5 stars

First order. Waited for weeks for something that was provided a fake shipping number (and only a number, never a parcel) Even after expected delivery, with a NON-existing shipment, need to wait three... See more

Company replied

Rated 1 out of 5 stars

I ordered three items: a phone and two phone covers. I was told the phone was lost in transit. Since I don’t need the phone covers without the phone, I, of course, wanted to return them. But I wa... See more

Company replied

Rated 1 out of 5 stars

I ordered a coal burner and recieved a cooking plate. The cooking plate was put inside packaging of a coal burner of another type/brand and its not even close to what i ordered. Absolute trash ED... See more

Company replied

Rated 1 out of 5 stars

I ordered a battery from them for ronot vacuum .After two months waiting came the package and inside was no battery, they sent me a Lego technix motor... I was like wtf. I connected support they said... See more

Company replied

Rated 1 out of 5 stars

I ordered an item from Fruugo.no, to keep costs in postal services and import duty to a minimum. To my surprise the item was being delivered from Germany so the cost of the item was 899 NOK includ... See more

Company replied

Rated 1 out of 5 stars

I ordered a toner cartridge for a laser printer, and they sent me the wrong one from China. I spent over an hour processing the return and paid 15 USD for shipping and 33 USD for return shipping. Don'... See more

Company replied

Rated 1 out of 5 stars

You are selling a pure scam product. I ordered a Christmas calendar with 24 small wine BOTTLES...it was hard plastic with a bottle shape and a "winelabel" painted on it. 3 cm high - 6 mm wide... See more

Company replied

Rated 1 out of 5 stars

Elendig service og ren svindel. Siden gir utrykk for å være lokal også er det bare Kina Ræl. Har ikke en gang fått varene of gått over 1 måned, skulle vært levert for over 1 uke siden. Rent svi... See more

Company replied

Rated 1 out of 5 stars

False delivery dates. They said would dispatch in up to 3 days, it’s been 16 days since the purchase and there is no forecast when the product will be delivered. Our project now is delayed and we c... See more

Company replied

Rated 1 out of 5 stars

I bought a serum advertised as from the brand Seapuri. When I got it, the tube was without the brand name, it was blank. I got fake ones. They advertise them as the real ones, but sell fakes. I don’t... See more

Company replied

Rated 1 out of 5 stars

Dear Customer Service, I am writing to express my extreme dissatisfaction with the customer service and website experience I have had with this company. After receiving a wrong product, I was aske... See more

Company replied

Rated 1 out of 5 stars

Frugo is not returning money and no product, do not west time to buy, I'm stopping to ask about my money. I don't trust, even som products is arrived . No communication at all .

Company replied

Rated 1 out of 5 stars

Jeg mottok et feil sporingsnummer, noe som førte til betydelige problemer med å hente pakken. Jeg forsøkte flere ganger å hente den på postkontoret, men fikk beskjed om at dette kunne... See more

Company replied

Rated 1 out of 5 stars

Fruugo Norge - TOTAL SCAM (for the second time). Please stand clear of this website. I ordered a charger for the MK Bradshaw smart-watch on the 28th of april 2025 The picture shows a c... See more

Company replied

Rated 1 out of 5 stars

Terrible. I bought a holder for airconditioner. It didn't pass. I wanted to return. But I had to send the item myself to China! at my expense! I paid for the item I didn't like and now I need to pay m... See more

Company replied

Rated 1 out of 5 stars

Never got my order delivered. Their website is chinese and does not offer any information in english.

Company replied

Rated 1 out of 5 stars

How dos it feel to get so much bad kritik and how dos it feel when you work for a fab that Steel money from custumur?? I Wonder how you feel if i take money from you and not give what you order? 900 N... See more

Company replied

Rated 1 out of 5 stars

The delivery took a very long time, and the wrong product arrived — I ordered perfume but received eau de toilette.

Company replied

Rated 1 out of 5 stars

Recieved wrong product, the seller is avoiding my questions an not giving any reply, terrible customerservice.

Company replied

Rated 5 out of 5 stars

The product arrived quickly, the product is of high quality, if I ever need it, I will buy from you.

Rated 5 out of 5 stars

Bought some american parrot food. Good quality. My parrot loves the food :)


Company details

  1. Online Marketplace

Written by the company

Velkommen til Fruugo en online markedsplass med et stort utvalg av produkter til gode priser: Beauty, Helse, Sport, Mote, Elektronikk, Hjem, Hage og mer.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.no

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Crapy doghouse

Crapy doghouse. Fall apart during mounting, even if it was expensive😢

February 6, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your review.

I am really sorry to hear that your order has fallen apart.

A member of our Customer Care Team will be in touch to help.

Kind regards,

Rated 1 out of 5 stars

I ordered a toner cartridge for a laser…

I ordered a toner cartridge for a laser printer, and they sent me the wrong one from China. I spent over an hour processing the return and paid 15 USD for shipping and 33 USD for return shipping. Don't buy from this company!

February 4, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your Review.

I am really sorry to hear this.

A member of our Customer Services will contact you today.

Kind Regards

Rated 5 out of 5 stars

I ordered 2 stuff toys for my sister's…

I ordered 2 stuff toys for my sister's bday gift, she absolutely asked this specific toy. Placed an order and hoping it will arrived as soon as possible, gladly it arrived on time before her birthday. The package was in really good condition and securely well wrapped, it was my first time to purchase at fruugu. A highly recommended

February 4, 2026
Rated 1 out of 5 stars

Never got my order delivered

Never got my order delivered. Their website is chinese and does not offer any information in english.

January 9, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your review.

I'm sorry to hear this.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Rated 1 out of 5 stars

Feil sporingsnummer/ Incorrect tracking number

Jeg mottok et feil sporingsnummer, noe som førte til betydelige problemer med å hente pakken. Jeg forsøkte flere ganger å hente den på postkontoret, men fikk beskjed om at dette kunne skyldes at pakken ennå ikke var registrert i systemet.

Til slutt tok jeg kontakt med Fruugo. For å få hjelp måtte jeg benytte deres forhåndsetablerte hjelpesider, som dessverre var lite nyttige i denne situasjonen. Etter noe leting fant jeg kundeservice epostadressen deres, hvor jeg endelig fikk kontakt med en kundeservicemedarbeider som kunne bistå.

Jeg mottok da korrekt sporingsnummer, men dette skjedde først etter betydelig tid. Da jeg endelig fikk informasjonen, ble jeg informert om at pakken allerede var på vei tilbake til avsender (Fruugo).

Jeg står nå igjen uten pakke og med en svært dårlig kundeopplevelse. Jeg kommer derfor ikke til å anbefale Fruugo.

----

I received an incorrect tracking number, which caused significant difficulties collecting the package. I attempted several times to retrieve it from the post office, but was informed that this might be because the package had not yet been registered in the system.

Eventually, I contacted Fruugo. To receive assistance, I was required to use their pre-established help pages, which unfortunately proved of little help in this situation. After some searching, I found their support mail, where I was finally able to get in touch with a customer service representative who could assist me.

I then received the correct tracking number, but only after a considerable delay. By the time I received this information, I was informed that the package was already on its way back to the sender (Fruugo).

I am now left without the package and with a very poor customer experience. I therefore will not recommend Fruugo.

January 27, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hei,
Takk for din anmeldelse.
Jeg beklager å høre at bestillingen din ikke er mottatt.
For at vi skal kunne hjelpe deg, vennligst svar på den separate meldingen som ble sendt av kundeserviceteamet vårt.
Med vennlig hilsen,
Fruugos kundeservice

Rated 1 out of 5 stars

Forced to Pay for Return After Receiving Incorrect Item

Dear Customer Service,

I am writing to express my extreme dissatisfaction with the customer service and website experience I have had with this company. After receiving a wrong product, I was asked to pay for a full refund and the return costs myself. This practice is unacceptable and indicates a lack of responsibility on the part of the company. I have never experienced such poor customer service before. I highly recommend that others avoid doing business with this company.

January 23, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hei,
Takk for din anmeldelse.
Jeg beklager virkelig å høre dette.
En medarbeider fra kundeservice vil kontakte deg i dag.
Med vennlig hilsen

Rated 5 out of 5 stars

No problems!

No problems!
I have had absolutely no problems with Fruugo, the quality isn’t 100% (very plasticky) but it works and I’m not complaining one bit !! Would 10/10 buy from Fruugo again

January 22, 2026
Rated 1 out of 5 stars

The seller never sent anything, complaining and getting refund is made so that you should forget it.

First order. Waited for weeks for something that was provided a fake shipping number (and only a number, never a parcel) Even after expected delivery, with a NON-existing shipment, need to wait three more days to get a refund?

January 20, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello, 

Thankyou for your review,

I am sorry to hear this. 

We have contacted you via TrustPilot requesting more information regarding your order, 

We look forward to your response. 

Kind Regards,

Rated 1 out of 5 stars

It was a terrible experience

It was a terrible experience. I will never buy from this site again, and I will also advise my friends and family against visiting the site and making purchases. The worst site and experience I've ever had.

December 21, 2025
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hi, 

Thanks for your review.

A member of our team will contact you soon to assist you with this issue.

Kind regards,

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