Get Thin MD Reviews 2,550

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's knowledge, approachability, and clarity in explaining dosages and the purpose of specific elements in the medication. Consumers highlight the team's responsiveness in addressing questions and concerns, with many praising the helpfulness and straightforwardness of the care team throughout their weight loss journey. People also value the weekly check-ins and informative emails regarding health, wellness, and weight loss. Consumers consistently report positive experiences with customer service, noting the representatives' efficiency and ability to quickly schedule consultations. Reviewers find the service user-friendly, with clear communication and supportive video chats. The user experience is enhanced by the staff's caring and attentive approach, making individuals feel comfortable and well-supported in achieving their health goals.

Based on these reviews

Rated 5 out of 5 stars

PAC Hussain is knowledgeable and easy to talk to and understand. She clearly explains dosages andwhy certain elements are added (L-Carnitine, B12, etc). The only area I question is whether Get Thin... See more

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Rated 5 out of 5 stars

Hi my video consultation with doctor Pamela was good. She was thoroughly clear about weightloss medication and the personal outcome it gives back in return. It's understod weightloss medicine i... See more

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Rated 5 out of 5 stars

I am almost a full month in and I can honestly say the team has been great at answering all my questions and addressing any concerns I have had. They are available to me anytime and respond quickly. T... See more

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Rated 5 out of 5 stars

Savannah Coin, Nurse Practitioner was very helpful. My only concern is that I have been given conflicting info on using semaglutide when frozen. Savannah's write up says to discard DO NOT USE. But I h... See more

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Rated 5 out of 5 stars

I am a relatively fit older female. eat nutritioulsy, active lifestyle and have tried almost every trick known to man to lose my middle age weight gain that has hung around over 10 years. Using Semagl... See more

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Rated 5 out of 5 stars

Could not be any more pleased with the GetthinMD.com system being offered which incudes a coaching check in along with availability of a nutritionist or additional help if needed. Thus far my weight l... See more

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Rated 1 out of 5 stars

After continuously reaching out to their outsourced customer support regarding fraudulent charges of $3600 and finding no resolution I am taking further action and having an attorney reach out to get... See more

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Rated 5 out of 5 stars

I love how quickly and efficiently Get Thin MD works. Answers are given and helpful regarding medications and dosage amounts. I liked the Semiglutide but I am loving the Terzepitide. No headache, naus... See more

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Rated 5 out of 5 stars

Finally a smooth phone appointment with a CA nurse, started and finished in a timely fashion. Tad redundant in reminder texts, but it finally went through as opposed to rather dismal prior attempts.... See more

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Rated 5 out of 5 stars

Initial contact with Dora Johnson was absolutely wonderful. Very upbeat, professional, and took great pride in helping people. Love her honesty! The Provider I spoke with took care of business. She wa... See more

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Rated 5 out of 5 stars

Ms. Karly was EXCELLENT!!! She thoroughly answered all of my questions and addressed my concerns. She made positive suggestions for my weight loss journey & was very encouraging & supportive.... See more

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Rated 5 out of 5 stars

The customer service department, as nice as they are don’t have a single brain among them. They don’t seem to understand a thing when replying to you in an email, regardless of the fact that you exp... See more

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Rated 5 out of 5 stars

The clinician asked quite a few questions that were relevant to getting me the correct medicine needed for my next dosage. She was patient, attentive, caring, and interested in me and my input! GetThi... See more

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Rated 4 out of 5 stars

She asked questions she already knew answers to which tells me she did her homework. I’m still waiting for text or email she was going to send for me to take to Dr Escorsia’s for consent for him to o... See more

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Rated 5 out of 5 stars

The customer service is good. When I have reached out I can talk to a representative quickly and they have answered all my questions. Once I joined I received a date for my consultation a week out. I... See more

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Rated 5 out of 5 stars

I found this medicine to be very helpful blocking cravings for sweets and carbs. It surpresses appetite and does not leave you feeling weak or hungry. The only side effect I had was mild constipation... See more

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Rated 1 out of 5 stars

TRANSPARENCY IN PRICING AND ADVERTISING MATTERS. No legitimate physician is going to prescribe someone a year's worth of medication that they haven't simply tried first. Once again taken down the rabb... See more

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Rated 5 out of 5 stars

Care team from the start of this journey have been extremely helpful and straightforward. I was completely impressed and appreciative of the fact they are real! Here to help for real! Having clear con... See more

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Rated 5 out of 5 stars

From the onset of signing up and not really knowing what I’m doing , this company has been extremely supportive from day 1. Ability to connect with support staff, text and emails with information and... See more

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Rated 5 out of 5 stars

Well, I finally received my g l p personalized compounded medication? And I will say, I'm excited. I will continue sharing my journey. I have not yet taken the first shot, but I will keep you updated... See more

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Rated 1 out of 5 stars

Absolutely terrible experience. Dysfunctional. Disorganized. Not transparent at all. Having to find a replacement provider in an emergency timeframe So many options choose someone better. - CALLED... See more

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Rated 1 out of 5 stars

After waiting more than 3 weeks to get my second month of meds, I still haven't received anything nor a refund. The pharmacy they use no longer sends to my state...and link pharmacy has some very bad... See more

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Rated 1 out of 5 stars

Terrible response time with getting account set up to verify dosage, etc. and then doctor repsonse when needing medical advice after injection. Took 36 hours to hear back for dire help. Would not re... See more

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Rated 1 out of 5 stars

This company did me wrong. First of all they deducted $250 from my checking account before they even had the first doctor consult. I waited five weeks for the doctor to call to do my interview and no... See more

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Rated 1 out of 5 stars

complete scam. they are under dosing the medication. this company can not be trusted. i ordered thier highest dosage i always felt hungry and i gained waight. cancel your order now. the business r... See more

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Rated 4 out of 5 stars

So many companies offering weight loss meds! I honestly don’t recall why I settled on your company! But I keep getting links from other companies AND one from GetThin that didn’t realize I had signed... See more

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Rated 5 out of 5 stars

The process was relatively easy. It did take three days to get my prescription started after it was finally approved by the doctor. shipping was fast. A little hard to navigate the website with messa... See more

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Rated 5 out of 5 stars

Provider was very polite & knowledgeable re: GLP-1 medications, interactions & side effects. She was on time & the video visit was nicely paced, I didn’t feel rushed and the appointment wasn’t long. S... See more

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Rated 1 out of 5 stars

Get Thin MD is a difficult entity to deal with. I could not find their accreditation with Legit Script. They have an F rating with the BBB. They use compounding facilities whose licenses are on proba... See more

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Rated 5 out of 5 stars

My Doctor today was awesome! He welcomed and answered all my questions. I didn't feel rushed or embarrassed to ask anything. He took my questions seriously and answered accordingly; even the ones tha... See more

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Rated 3 out of 5 stars

Initial order seemed easy, however I was charged for two different orders. And I definitely didn’t order both an oral AND injectable meds. Even though one now shows cancelled, the double charge stil... See more

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Rated 5 out of 5 stars

I want expecting everything to be so convenient. I honestly expected to have to "jump through hoops" to get meds for weight loss. I couldn't even get help when I was 200lbs with other places. "Gey Th... See more

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Rated 5 out of 5 stars

I just want to say the customer service named Will was exceptional! Any question, help, savings, everything made sure it was addressed. Very well understood, I would even say it was the best over the... See more

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Rated 4 out of 5 stars

The rep was nice and informative. There were a few times I had to have her repeat herself because the speaker phone made it difficult to understand her. Using a headset microphone would improve quali... See more

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Rated 5 out of 5 stars

Great company to deal with. Called them and they immediately got set up for an appointment to see the Doctor via virtual visit. Next morning had the virtual visit with the Physician and we... See more

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Rated 5 out of 5 stars

Hello my name is Kristi & I cannot tell everyone enough how amazing & caring Get Thin MD has been to me. I took a quick quiz about my weight & in the next week at my front door was my medicine to star... See more

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Rated 2 out of 5 stars

Coaching and initial consults were great.product delivery is non existing,Keep promising meds are waiting to be filled.They have no issues accepting $$,but this is week 3 and no medicine. Try somewhe... See more

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Rated 1 out of 5 stars

I Should Have Canceled The THIRD Time They Messed Up My Refill. Different Accounts & Different Companies & My 250$ Is In The Wind :( So Very Disheartening. STILL Waiting For A Response For A Ref... See more

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Rated 5 out of 5 stars

Information about services Today I met with a NP who told me I need to contact the office every three weeks for update and complete information for the next dosage of medicaiton. I assumed it was au... See more

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Rated 1 out of 5 stars

I was charged for medication and never received it. I was put in the queue for multiple appointments with people continuing to call me over and over. I ended up having to cancel my subscription and go... See more

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Rated 5 out of 5 stars

My visit with the doctor went well. My concerns are that as in regards to billing, that process is a complete nightmare. I have received emails and phone calls with conflicting information and still h... See more

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Rated 4 out of 5 stars

The ease of the process was phenomenal. The provider that conducted my intake exam was very knowledgeable, helpful, and pleasant. The only drawback, which is a major one for me, is the absurd amount o... See more

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Rated 5 out of 5 stars

First the medication I need is cheaper and stronger than other places online. Everyone I've dealt with is very pleasant and cares about what you're concerns are. The clinician, Miller, I video chatted... See more

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Rated 5 out of 5 stars

I've been using GetThin for a while now, and I have to say, it's been a surprisingly solid addition to my weight loss journey. While it’s not a magic pill, it has definitely helped me stay on track... See more

Company replied


Company details

  1. #24 of 61 best companies in Weight Loss Service

Written by the company

Get Thin MD - Transforming Your Weight Management Journey At Get Thin MD, we're revolutionizing access to effective weight care solutions. As specialists in GLP-1 medication therapy, we provide more than just prescriptions—we offer a comprehensive support system designed around your unique needs and lifestyle. Here's the Get Thin MD difference: Dedicated Patient Care Specialists: Benefit from our network of dedicated US-licensed doctors who review your information and remain available throughout your journey. With phone support from 8am to 8pm and round-the-clock doctor messaging, guidance is always at your fingertips. Hassle-Free Home Delivery: Skip the pharmacy lines - once approved, your medication arrives at your doorstep within 2-3 days, prepared by licensed US pharmacies following rigorous quality standards. Continuous Care: Questions or concerns? Reach our friendly support team by phone from 9am-9pm daily, or message a doctor anytime through our 24/7 chat service. Affordable Treatment Options: We work to make weight management medications budget-friendly without compromising on quality or safety. Quality You Can Trust: Our compounded medications are prepared in licensed American pharmacies adhering to strict quality protocols, ensuring safe and effective treatment options. Proven Success Stories: Join our community of over 15,000 satisfied patients who have achieved meaningful results through our discreet, accessible, and effective weight management solutions. Comprehensive Care Experience: Get Thin MD delivers more than medications—we provide a supportive, judgment-free environment where your health journey is our top priority.


Contact info

Get Thin MD

www.GetThinUSA.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

That you care about your patience

At the Get thin doctors are very caring

February 12, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear you feel cared for and that our doctors have been attentive and compassionate. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

initial care

Greta was very thorough and unfortunately I was DQ due to medical history, so I'm a bit sad. But I'd rather be safe.

February 12, 2026
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Reply from Get Thin MD

Thank you for your feedback! We understand how disappointing it can be to learn you’re not eligible, and we appreciate your understanding and focus on safety. We’re glad to hear Greta was very thorough and took the time to explain everything. Thank you for choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Professional and personal

Professional and personal

February 12, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your experience felt both professional and personal. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

It was quick and easy

February 12, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your experience was quick and easy. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Trim Rx will listen to you

Being having someone take interest in your feelings

February 9, 2026
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Reply from Get Thin MD

Thank you for sharing your feedback. We understand how important it is to feel heard and to have someone take a genuine interest in your feelings. Your input is appreciated and helps us continue to improve the level of care and support we provide.

– Get Thin MD Team

Rated 5 out of 5 stars
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your experience was very thorough and pleasant. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Concerns answered

I received a response about my concerns and appointment was made with doctor to answer my question/concerns.

February 10, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your concerns were addressed and that an appointment was scheduled with a doctor to answer your questions. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Great communication

Great communication

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear you experienced great communication. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Enjoy my talks with the PA

Enjoy my talks with the PA. She has some good ideas on how to continue to lose weight and keep fit.

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear you enjoy your conversations with the PA and find her ideas helpful for continuing your weight loss and fitness journey. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Excellent and professional

Professional and informative

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your experience was excellent, professional, and informative. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Provider was prompt

Provider was prompt, knowlegable, friendly and courteous.

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your provider was prompt, knowledgeable, friendly, and courteous. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Excellent

It went really well and all of my questions were answered in a very coherent way so I could understand.

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your experience went really well and that all of your questions were answered clearly and understandably. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 5 out of 5 stars

Excited yuh…

The NP Was Very Thorough In Explaining Everything To Me And I’m Very Excited To Continue My Weight Loss Journey…

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear your nurse practitioner was very thorough and took the time to explain everything clearly. We’re excited to support you as you continue your weight loss journey and appreciate you choosing Get Thin MD.

– Get Thin MD Team

Rated 1 out of 5 stars

Horrible absolutely horrible company

Horrible absolutely horrible company. This is a scam. The doctors are different every time you do a refill which resulted in them sending the wrong dosage. I contacted them over and over and they never corrected the dose or refunded my money. Sent me the lowest dosage after 9 months with them sending me the highest dosage and 3 weeks later still waiting to talk with someone. Called and was told an RN will call me back and they never did. Now they won’t cancel saying I need to talk to an RN to answer off boarding questions.

February 1, 2026
Unprompted review
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Reply from Get Thin MD

Thank you for sharing your experience, and we’re very sorry to hear about the frustration you’ve encountered. We understand how concerning it is to experience issues with dosage consistency, delays in follow-up, and difficulty completing a cancellation. This is not the experience we want for our patients, and we take concerns regarding clinical oversight, communication, and account management very seriously.

We would appreciate the opportunity to review your account in detail, address the dosage concern, and assist with completing the cancellation process appropriately. Please reach out to our support team directly at 847-474-5277 so we can escalate this matter and work toward a resolution.

– Get Thin MD Team

Rated 5 out of 5 stars

Very knowledgeable

Every thing went well

February 11, 2026
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Reply from Get Thin MD

Thank you for your feedback! We’re glad to hear everything went well and that you found our team very knowledgeable. We appreciate you choosing Get Thin MD.

– Get Thin MD Team

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