Ivím Health Reviews 34,537

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring and supportive approach. Consumers felt at ease during consultations, with providers thoroughly answering questions and ensuring a comfortable experience. People appreciate the informative and personable nature of the staff, who take the time to explain everything clearly and address any concerns. Reviewers highlight the positive user experience and excellent customer service. Consumers value the ease of communication and the availability of resources and support. People feel heard and validated, with providers demonstrating empathy and a genuine interest in their overall health. The service and product receive positive feedback, with customers expressing excitement and gratitude for the support they receive on their health journey.

Based on these reviews

Rated 5 out of 5 stars

I really enjoyed speaking with Kristine. She was thorough and informative without making me feel like I was in the wrong. Through the entire conversation I felt at ease explaining my process and she... See more

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Rated 5 out of 5 stars

My experience with all the doctors, NP’s, have been nothing but AMAZING!!! They are so informative, you can get same days appointments if you have any questions what so ever and they are very personab... See more

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Rated 5 out of 5 stars

Great experience with today’s provider. I have been stuck on the scale for past month. I have faithfully been counting calories on My Fitness Pal and staying at 1000-1200 calories. In addition, I j... See more

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Rated 5 out of 5 stars

Telehealth makes me a little nervous and I’m also new to taking GLP-1 so lots of fear came up for me. From the moment I hopped on the call with my provider she was welcoming and made the whole process... See more

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Rated 5 out of 5 stars

It was such a pleasure to speak with Jessica this morning. She was able to clarify my questions and provide helpful information to keep me on a successful path. The personal check ins are really nice... See more

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Rated 5 out of 5 stars

Amanda was very personable and helped me feel comfortable with starting my program. She didn’t rush me and let me ask all my questions. I also appreciated that she wasn’t trying to sugar coat things... See more

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Rated 5 out of 5 stars

I don’t even have words to express my gratitude for Ivim. From day one to my most recent visit with Heather Moore I have been thrilled. Heather was helpful during my yearly check in and helped answer... See more

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Rated 5 out of 5 stars

Courtney Goode, NP-C, is an exceptional healthcare provider. She is an excellent communicator who explains everything clearly and ensures you’re fully informed at every step. Her compassion shines thr... See more

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Rated 5 out of 5 stars

I scheduled an appointment but missed it, so I was prompted to the next available provider Belinda Ruiz. She listened to my concern of wanting to switch medications and gave me great feedback on what... See more

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Rated 5 out of 5 stars

I had a video visit today after 6 months of a stall on my medication. My LPN was very helpful and knowledgeable. She was able to answer all my questions and also seemed very empathetic to my experienc... See more

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Rated 5 out of 5 stars

So far I called the customer svc # once and the person Crystal was very nice. I had my 1st visit with a Providr named Cole so I could ask questions and decide which to do:shot or pill and he too, was... See more

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Rated 2 out of 5 stars

Did not provide with pharmacy information, this is concerning that this is not disclosed. I didn’t feel that it was upfront, very hidden and cryptic information. Using the chat bot was repetitive n... See more

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Rated 5 out of 5 stars

Dr. Ashley Thetford, FNP, is absolutely phenomenal. She’s not only incredibly knowledgeable, but also genuinely supportive. She broke down everything I needed to know about tirzepatide compounds in a... See more

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Rated 5 out of 5 stars

Courtney Goode, NP. Was really good explaining all the terms and answering every question thrown at her. She followed up with meal suggestions in order to have a successful start of the program. Her... See more

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Rated 5 out of 5 stars

It took me for ever to decide and finally took the plunge and ordered my supply. What made it easier was my initial consultation made things so much easier Jacqueline was awesome very understanding ex... See more

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Rated 5 out of 5 stars

Stacey Boucher was excellent. I truly enjoyed my time speaking with her and I could’ve kept chatting more than 15 minutes. She was so easy to talk to. You can tell she is truly passionate and empathet... See more

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Rated 5 out of 5 stars

Been with IVIM since last July. So far I have lost 30lbs and still working on getting to my goal weight. Aside from goals being met, the shipment to my door step is convenient and fast, the care provi... See more

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Rated 5 out of 5 stars

My medical provider so so AWESOME! She was very nice, knowledgeable, made me feel comfortable asking questions, and also thorough with everything. I loved how she made sure I understood everything and... See more

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Rated 5 out of 5 stars

Visit couldn’t have gone better! Amanda was excellent at explaining specifics about the Ivím program and answering all my (and my husband’s) questions. I could feel my anxiety dropping. I researched s... See more

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Rated 5 out of 5 stars

Shelley was very informative and gave me a lot of options. She also double checked my pre-authorization status to better help me understand why it wasn’t approved. She was also very kind and seemed li... See more

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Rated 5 out of 5 stars

Besides issues with the website, everything has been smooth. Talked with Cassidy, a customer care rep who was super nice, and she got me a same day appointment with Dr Dannie. She was super nice, answ... See more

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Rated 5 out of 5 stars

My video chat was with Bythinia C. She was supportive and had that rare quality of warmly professional. I felt she heard me, and she gave me clear and concise recommendations to assist me as I contin... See more

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Rated 5 out of 5 stars

My Ivim Health Provider was awesome! We communicated, clearly, with each other via our virtual visit, and I am excited about starting my GLP-1 Tirzepatide journey! I'm already off to a great start, a... See more

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Rated 5 out of 5 stars

ALYSSA was great answering all my questions making the first appointment comfortable not rushed. Explained everything ensuring I understood completely even pricing. Left appointment ready knowing all... See more

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Rated 5 out of 5 stars

So far my experience has been very good. The website is very informative. The RN I spoke to was super knowledgeable and helpful. She answered all my questions and I felt at ease. The whole process so... See more

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Rated 5 out of 5 stars

Thorough medical history taken NP even talked directly to MD about any of my concerns and hers ! Polite and courteous explaining everything very well! And I am a RN she explained so well a lay person... See more

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Rated 5 out of 5 stars

Jessica and Latasha my two NPs I have had video calls with have been spectacular! I feel like they hear me and want to help me with my weight loss journey! I’m a relationship person so having su... See more

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Rated 5 out of 5 stars

The nurse petitioner was very kind very informative just a well bedside manner and I enjoyed talking to her. I felt really comfortable with her and I just think of the program is is exciting and I’m g... See more

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Rated 5 out of 5 stars

I had a consultation with Amanda Mertens today, she was super helpful and made me feel reassured after a little confusion about refills. I also was a bit nervous to just hop in a waiting room and be m... See more

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Rated 5 out of 5 stars

Initial meeting with the health care professional went really well. Friendly, and knowledgeable, answered all questions thoroughly. Pricing is transparent, and great deals for long term care. Extra... See more

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Rated 5 out of 5 stars

I've been a member of IVIM for over a year and have never felt so welcome by a medical team!! I do experience medical anxiety (from years of being misdiagnosed or unheard)but Laura's warm, understandi... See more

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Rated 5 out of 5 stars

The attention to detail explaining the entire process was comforting. Christine Sill made sure to understand me and my needs. Taking time to make sure to answer any of my questions and review the enti... See more

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Rated 5 out of 5 stars

She was amazing and answered all of my questions. Especially since I’m in the middle of my weight loss journey, she helped me understand how to properly take my medication and measure everything. I fe... See more

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Rated 2 out of 5 stars

I guess I’m trying to figure out how this program works. I have so many questions that can’t seem to be answered until I sign up for a 2, 4, 6, or 12 month plan. Also, I get texts and/or emails from I... See more

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Rated 5 out of 5 stars

Alyssa is incredibly patient, and knowledgeable. She took the time to listen and explain everything clearly, and she truly made me feel comfortable throughout my experience. I never felt rushed, judge... See more

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Rated 5 out of 5 stars

I have been extremely happy with my results since joining Ivim. There are plenty of resources, tools and support available. The nurses have been informative, patient, kind and non-judgmental Tiffany w... See more

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Rated 5 out of 5 stars

Valerie was extremely kind and professional. She was very helpful and thorough during our virtual video appointment, explaining everything in great detail and making sure I understood each step. I tru... See more

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Rated 5 out of 5 stars

First of all thank you Ivim for being my life saver! My provider Ms Frankie was very pleasant and supportive. She explained my refill process and gave me extra info just in case my supply comes from d... See more

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Rated 5 out of 5 stars

The ease of getting started with this program is phenomenal. My appointment with Jory was informative and very professional. She explained everything and told me if I had any questions, we can video... See more

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Rated 5 out of 5 stars

Jessica was absolutely amazing. She was incredibly patient when I had trouble getting connected and made sure everything worked out smoothly. I would give her 10 stars if I could. If possible, I woul... See more

Company replied


Company details

  1. #1 of 61 best companies in Weight Loss Service

About Ivím Health

Written by the company

At Ivím Health, we’re transforming the way people approach personalized weight care. As the leading telehealth provider specializing in GLP-1 medications, we offer more than just a program—we deliver a truly unique and empowering experience designed to fit your lifestyle and goals. Here’s what sets Ivím apart:

  • A Team That’s Always by Your Side: Enjoy unlimited access to your dedicated team of expert practitioners who are committed to guiding you every step of the way. Whether it’s through one-on-one consultations or 24/7 support, we ensure you’re never alone in your journey.
  • Tailored Care, Just for You: No two weight loss journeys are the same, which is why we create fully customizable care plans that adapt to your individual needs, preferences, and progress.
  • Cutting-Edge Tools for Success: Our advanced mobile app makes tracking your progress simple and motivating, offering real-time insights and easy access to your personalized plan.
  • Convenience Delivered: With medications shipped directly to your door, functional nutritionist-crafted meal plans, and an engaging online community at your fingertips, we’ve eliminated the barriers to achieving your goals.
  • Expert Guidance at Your Fingertips: From weekly Live Q&A sessions with our specialists to 24/7 access to your care team, you’ll receive the guidance, accountability, and encouragement you need to succeed.
  • A Concierge Telemedicine Experience: Ivím offers more than just care—we provide an elevated, concierge-style experience designed to make your health and wellness journey seamless, supportive, and transformative.

Contact info

4.9

Excellent

TrustScore 5 out of 5

35K reviews

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Rated 5 out of 5 stars

Good

Ms. Orr was very thorough, professional, and knowledgeable during my consultation. She was patient, answered all of my questions clearly, and made me feel comfortable throughout the visit. I truly appreciate her care and attention to detail.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Dosing instructions are confusing

Dosing instructions are confusing. I've requested several dosing changes, I get notifications that a provider updated my information, but when I go to log in, that is nowhere to be found and my dosing instructions are still the same as they originally were. I also HATE that they text in the middle of the night or very early morning.

February 11, 2026
Rated 5 out of 5 stars

Alyssa was great

Alyssa was great!

I was frustrated with the lack of customer service from another provider and reached out to Ivim. Alyssa answered all of my questions, was very thorough inquiring about my health, explained their program, and made sure I left both confident in Ivim and informed.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Jessica Velasquez!

Jessica was such a personable and knowledgeable person to speak with today. I really appreciated her I forming me of how the medications work and reassuring me on getting preventive help with my tendency to be nauseated. She gave me her number to call and keep in touch as I venture into this journey
After much hemming and hawing Jessica gave me confidence to rejoin Ivim.
Thank you, Jessica!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dana was great!

Dana explained all options to me and answered my questions in detail.

February 11, 2026
Ivím Health logo

Reply from Ivím Health

Hello, it’s fantastic to hear that your visit with Dana was valuable! Our providers are dedicated to ensuring a comfortable experience and delivering clear information so that our patients feel confident in their wellness programs. We’re thrilled to be part of your wellness journey and to support you as you take steps toward your goals. You've got this, and we’re cheering you on every step of the way!

Rated 5 out of 5 stars

Helpful and nice

February 11, 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Amy, we’re thrilled to hear your visit was empowering for your journey. You’re taking amazing steps forward, and our team is always here to support and cheer you on. Please let us know if you have any questions— we’re here to help you reach your goals!

Rated 5 out of 5 stars

Very helpful patient and understanding…

Very helpful patient and understanding with whatever my situation is

February 11, 2026
Ivím Health logo

Reply from Ivím Health

Hello Cris, we're so excited to hear that you had such a supportive visit. Our team is dedicated to ensuring our patients feel heard and supported, and it means so much that you feel comfortable and cared for on your wellness journey. Thanks for trusting us to be a part of it—we'll always be here for you!

Rated 5 out of 5 stars

Elizabeth was prompt in getting back to…

Elizabeth was prompt in getting back to me, listened and was very helpful on my journey to lose more weight. Thank you!

February 11, 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Bethany, we're delighted to hear your visit with Elizabeth was so supportive! Our entire team, including Elizabeth, is dedicated to providing comprehensive information and ensuring our patients feel fully supported throughout their wellness journeys. Your comfort, confidence, and health are our top priorities, and we genuinely appreciate the trust you've placed in us to empower you. We're eager to continue partnering with you on your path to wellness, so please reach out with any questions!

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