I was nervous ordering from overseas, but Kawaiimerch exceeded expectations. The flat shipping rate is fair, and my items arrived safely with no damage. Their “easy returns” policy gave me extra confi... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Cute Kawaii products & merchandise.
Contact info
United States
- [email protected]
- kawaiimerch.com
Replied to 28% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The order arrived later than expected
The order arrived later than expected and communication could have been better. The said, the package did arrive and the product was fine, so while the experience wasn't great, it wasn't terrible either.
These was a delay and I had to follow up twice
These was a delay and I had to follow up twice, but once it shipped it arrived without issues.
I was a bit frustrated by the delay.
I was a bit frustrated by the delay, especially with no
updates at first, but in the end everything showed up correctly.
SCAM page: I am warning everyone in here!!
I am warning everyone in here!!! This is a SCAM page!!! When I wrote my review in December trying to warn everybody suddenly Kawaiimerch write me I get my refund!!! Of course this has not happend and complete silence. Their page is SCAM! We have gotten a lot of money taken but we have never seen the tailors made converse shoes we ordered they still have not send back our money we have waited for 4 months now never got any info from Kawaiimerc really warn you all to not buy anything we lost all our money for some very expensive shoes for a 40th birthday
Great support.
I bought a Miku shoes and they arrived too big. They have send me a new pair and told to keep or sell the first pair on my local market. Great support.
I'm glad it arrived.
It took them 7 days to reply which is completely disrespectful. They say they had a fire in the warehouse. I'm glad it arrived.
The support needs replacement
The support needs replacement but the package finally arrived a bit delayed.
It took a bit longer but it's finally here
It took a bit longer but it's finally here, I was worried, but it's ok in the end.
The site is a scam
The site is a scam. I ordered something and my card was charged, but it never shipped and three attempts to contact them went unreturned. I had to request reimbursement through PayPal.

Reply from KawaiiMerch.com
Will order again for sure!
My stationery set arrived earlier than expected, and everything looked just like the photos. The little bonus sticker surprised me. Will order again for sure!
Very satisfied!
I ordered a costume from here and was thrilled with the quality. The fabric felt soft, and the stitching looked solid. Very satisfied.
Thank you!
My order from this website arrived in perfect condition. The plush toy is super soft and exactly like the pictures online. I appreciate the care they put onto packaging. Thank you!
Absolutely love it!
I bought a kawaii backpack and absolutely love it. The colors are bright, and the material feels premium. It came nicely packed and earlier than expected. Truly adorable stuff!
5 Stars!
I was nervous ordering from overseas, but Kawaiimerch exceeded expectations. The flat shipping rate is fair, and my items arrived safely with no damage. Their “easy returns” policy gave me extra confidence. Five stars!
Highly recommended!
KawaiiMerch is my go-to for all things cute. Their costume and hoodie collections are top notch — soft, vibrant, and comfortable. Customer service was responsive and helped me track my order. Highly recommended!
I absolutely love my purchases from…
I absolutely love my purchases from KawaiiMerch! The plushies and phone case I ordered arrived so fast, and they're even cuter in real life. The quality is superb, and the packaging was adorable. I'll definitely be shopping here again!
I got a kawaii keychain from…
I got a kawaii keychain from KawaiiMerch, and it adds such a cute touch to my bag. Small detail, but it makes me smile every time I see it.
KawaiiMerch.com combined anime…
KawaiiMerch.com combined anime aesthetics with whimsical design in this toy. It's both decorative and fun to won.
I've used many compact umbrellas
I've used many compact umbrellas, but the Totoro folding umbrella is by far the most reliable. It folds easily, fits into my bag, and opens without hassle.
They do not respond to emails
I ordered a red Labubu for my granddaughter last month. I have emailed multiple times to check the status of my order and to date haven’t received one reply. My granddaughter keeps asking, “Papa is my red Labubu coming today?” I even called the company, however I don’t speak Japanese and I got charged for an international call.
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