KawaiiMerch.com Reviews 134

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and adorable designs of the products, particularly highlighting the costume and hoodie collections, plushies, phone cases, and accessories. People mention that the items often match the online descriptions and arrive in perfect condition. Consumers also value the careful packaging and the inclusion of surprise bonus items. However, some reviewers report issues with response times and order fulfillment. A few customers have experienced delays in receiving their orders or have not received responses to their inquiries. Some people report discrepancies between the ordered items and what they received, or problems with sizing and returns.

Based on these reviews

Rated 5 out of 5 stars

I was nervous ordering from overseas, but Kawaiimerch exceeded expectations. The flat shipping rate is fair, and my items arrived safely with no damage. Their “easy returns” policy gave me extra confi... See more

Rated 5 out of 5 stars

KawaiiMerch is my go-to for all things cute. Their costume and hoodie collections are top notch — soft, vibrant, and comfortable. Customer service was responsive and helped me track my order. Highly r... See more

Rated 5 out of 5 stars

I absolutely love my purchases from KawaiiMerch! The plushies and phone case I ordered arrived so fast, and they're even cuter in real life. The quality is superb, and the packaging was adorable. I'll... See more

Rated 5 out of 5 stars

If you enjoy Harajuku-inspired accessories, these socks from kawaiiMerch.com are a must-have! The cute animal designs are unique and stylish, making them ideal for any casual outfit.

Rated 5 out of 5 stars

I've used many compact umbrellas, but the Totoro folding umbrella is by far the most reliable. It folds easily, fits into my bag, and opens without hassle.

Rated 5 out of 5 stars

My order from this website arrived in perfect condition. The plush toy is super soft and exactly like the pictures online. I appreciate the care they put onto packaging. Thank you!

Rated 5 out of 5 stars

I bought a kawaii backpack and absolutely love it. The colors are bright, and the material feels premium. It came nicely packed and earlier than expected. Truly adorable stuff!

Rated 5 out of 5 stars

My stationery set arrived earlier than expected, and everything looked just like the photos. The little bonus sticker surprised me. Will order again for sure!

Rated 5 out of 5 stars

KawaiiMerch.com combined anime aesthetics with whimsical design in this toy. It's both decorative and fun to won.

Rated 5 out of 5 stars

I waited 3 days for the email reply but the product itself met my expectations. They should work on a communication.

Rated 5 out of 5 stars

I was a bit frustrated by the delay, especially with no updates at first, but in the end everything showed up correctly.

Rated 1 out of 5 stars

I ordered a red Labubu for my granddaughter last month. I have emailed multiple times to check the status of my order and to date haven’t received one reply. My granddaughter keeps asking, “Papa is my... See more

Rated 1 out of 5 stars

I am warning everyone in here!!! This is a SCAM page!!! When I wrote my review in December trying to warn everybody suddenly Kawaiimerch write me I get my refund!!! Of course this has not happend and... See more

Rated 1 out of 5 stars

I made an order for some hand painted pokemon shoes we wanted to give to our friend who turned 40 this weekend, however since placing our order and paying we have not heard anything about the shoes an... See more

Rated 5 out of 5 stars

I ordered a costume from here and was thrilled with the quality. The fabric felt soft, and the stitching looked solid. Very satisfied.

Rated 1 out of 5 stars

Never again will I order from them! I ordered cinnamon roll pajamas for my daughter she is a size 12 but apparently our size 12 is not the same as their size 12 it’s smaller so I asked if they have a... See more

Company replied

Rated 5 out of 5 stars

I bought a Miku shoes and they arrived too big. They have send me a new pair and told to keep or sell the first pair on my local market. Great support.

Rated 1 out of 5 stars

The site is a scam. I ordered something and my card was charged, but it never shipped and three attempts to contact them went unreturned. I had to request reimbursement through PayPal.

Company replied

Rated 5 out of 5 stars

I got a kawaii keychain from KawaiiMerch, and it adds such a cute touch to my bag. Small detail, but it makes me smile every time I see it.

Rated 1 out of 5 stars

RED FLAG, KEEP AWAY from KAWAII MERCH I did receive my product but it was not as described. I ordered the: 24cm Princess Peach Action Figure Toy. The Peach Toy I received was 5cm and was not... See more

Rated 2 out of 5 stars

I ordered 2 minion costumes and only received one. Multiple emails to the company went unanswered. I will NEVER use this company again!


Company details

  1. Online Marketplace

Written by the company

Cute Kawaii products & merchandise.


Contact info

4.0

Great

TrustScore 4 out of 5

134 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

SCAM page: I am warning everyone in here!!

I am warning everyone in here!!! This is a SCAM page!!! When I wrote my review in December trying to warn everybody suddenly Kawaiimerch write me I get my refund!!! Of course this has not happend and complete silence. Their page is SCAM! We have gotten a lot of money taken but we have never seen the tailors made converse shoes we ordered they still have not send back our money we have waited for 4 months now never got any info from Kawaiimerc really warn you all to not buy anything we lost all our money for some very expensive shoes for a 40th birthday

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great support.

I bought a Miku shoes and they arrived too big. They have send me a new pair and told to keep or sell the first pair on my local market. Great support.

January 5, 2026
Unprompted review
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Rated 1 out of 5 stars

The site is a scam

The site is a scam. I ordered something and my card was charged, but it never shipped and three attempts to contact them went unreturned. I had to request reimbursement through PayPal.

September 10, 2025
Unprompted review
KawaiiMerch.com logo

Reply from KawaiiMerch.com

I’m really, really sorry for this.

After checking, we found out that the package was damaged at the sorting center and never actually left it. Unfortunately, we completely failed to communicate this to you in time, and that’s on us.

The last 2 months have been extremely hard for us. We had a fire in our warehouse, and everything fell apart for a while, orders, emails, replies. We got badly behind with customer support, and you were affected by that. I’m truly sorry.

We’re not a big corporation, just people, and despite trying to keep things running, we didn’t handle this properly. You should have received a response, and you didn’t. I understand your frustration completely.

I’m sorry your trust in us was broken.
Again — my sincere apologies.

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Rated 5 out of 5 stars

Very satisfied!

I ordered a costume from here and was thrilled with the quality. The fabric felt soft, and the stitching looked solid. Very satisfied.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

My order from this website arrived in perfect condition. The plush toy is super soft and exactly like the pictures online. I appreciate the care they put onto packaging. Thank you!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love it!

I bought a kawaii backpack and absolutely love it. The colors are bright, and the material feels premium. It came nicely packed and earlier than expected. Truly adorable stuff!

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

5 Stars!

I was nervous ordering from overseas, but Kawaiimerch exceeded expectations. The flat shipping rate is fair, and my items arrived safely with no damage. Their “easy returns” policy gave me extra confidence. Five stars!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

KawaiiMerch is my go-to for all things cute. Their costume and hoodie collections are top notch — soft, vibrant, and comfortable. Customer service was responsive and helped me track my order. Highly recommended!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my purchases from…

I absolutely love my purchases from KawaiiMerch! The plushies and phone case I ordered arrived so fast, and they're even cuter in real life. The quality is superb, and the packaging was adorable. I'll definitely be shopping here again!

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

They do not respond to emails

I ordered a red Labubu for my granddaughter last month. I have emailed multiple times to check the status of my order and to date haven’t received one reply. My granddaughter keeps asking, “Papa is my red Labubu coming today?” I even called the company, however I don’t speak Japanese and I got charged for an international call.

August 7, 2025
Unprompted review

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