Merged
I needed a Johnnie Walker gift set that I could not find locally. I saw that La Vinotheque had it in stock. I ordered it on Tuesday evening and it shipped Wednesday and arrived on Friday. Fast shippin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I Have lots of great experience with your customer service, when I call to order everyone is courteous and nice, I am very selective and they listen and take care of my needs. Recently my order was lo... See more
Company replied
Verified
The product was as advertised, but the website prided yourself on prompt delivery but it took over two weeks and we missed the dinner for which the product was purchased...it came the day after thoug... See more
Company replied
Merged
Verified
Right after ordering, I had a family emergency and missed all three attempts for delivery. Desperate to receive my package as it was for bridesmaid proposal boxes, I called the company to explain. The... See more
Company replied
Company details
Written by the company
Discover a unique wine and liquor shopping experience at La Vinotheque. We blend your appreciation for quality wine and liquor with our dedication to excellence. Our philosophy? The customer always comes first. For personalized service and recommendations, call us at ☎️ 877 319 7683.
Contact info
202 Main Street, 06032, Farmington, United States
- lavinotheque.com
4.6
Excellent
617 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
They did exactly what they promised
January 23, 2026
Reply from La Vinothèque
Glad we could deliver on our promise! Thanks for the 5-star review—we appreciate your support.
Verified
Great service
Great service, good price for buying multiple bottles, and prompt delivery.
January 22, 2026
Reply from La Vinothèque
We really appreciate the kind words! It’s awesome to hear that you’re making the most of our bundle deals.
Our team works hard to get those deliveries out the door fast, so we’re thrilled it made a difference for you.
Verified
Reply from La Vinothèque
Thank you so much for the review! We know how exciting it is to find that specific bottle you've been hunting for, so we make it a priority to get it to your door as quickly (and safely) as possible. Enjoy your Amaro!
Verified
I really wish I had the jelzin cherry 🍒…
I really wish I had the jelzin cherry 🍒 for Christmas
December 12, 2025
Reply from La Vinothèque
Hi there, we’re just as disappointed as you are! We know the Jelzin Cherry is a favorite, and we hate that it was out of stock for your order. We have issued a refund for that item to your original payment method. We’d love to help you find a replacement or let you know as soon as it's back in stock!
Verified
Everything went smoothly again
Everything went smoothly again, I have been ordering for over 5 years and never had an issue!
December 12, 2025
Reply from La Vinothèque
Wow, 5 years! Thank you so much for sticking with us. We love hearing that everything went smoothly again—it’s customers like you who make what we do so rewarding. See you at your next order!
Verified
quick delivery
November 26, 2025
Reply from La Vinothèque
Thank you very much for the feedback! We prioritize getting orders out as fast as possible, and we’re glad to hear yours arrived promptly.
Verified
It took forever AND evidently it was…
It took forever AND evidently it was hit i the shipment box and whatever happened….the caps were off… the corks were wet! Horrible. It should have come to Jane Massey. 4013 west 138th terrace. I don’t even know it we should drink it with tops being off????? Not great!!!
December 8, 2025
Reply from La Vinothèque
We are sorry for the confusion! The original order was shipped promptly to the address provided at checkout. Once we realized the address was incorrect, we sent a free replacement to the updated address as a courtesy. We hope you enjoy the product!
Tracking ID:
396403503615
Verified
Very timely order processing!
September 11, 2025
Reply from La Vinothèque
Thank you so much! We really appreciate you taking the time to share your feedback. We're so glad you're happy with how quickly your order was processed. We strive to get all orders out as fast as possible.
Verified
Reply from La Vinothèque
Thanks so much for the feedback! We're glad to hear that the ordering process was easy for you. We've worked hard to make it as simple and smooth as possible, so your review means a lot.
We hope to see you again soon!
Verified
Reply from La Vinothèque
Thanks for the great feedback! We're so glad you had an easy time ordering and receiving the wine you wanted. We work hard to make the process as smooth as possible for our customers. Cheers!
Verified
Wine delivered perfectly despite IT issue.
The company had an IT problem, but could find my order and fulfilled it with expedited shipping. The wine arrived in perfect condition and I’m very happy I placed an order with them 👍🏻
July 16, 2025
Reply from La Vinothèque
We truly appreciate you taking the time to share your experience! We sincerely apologize for the IT issue, but we're absolutely delighted to know that our team was able to quickly find your order and ensure your wine arrived perfectly with expedited shipping. Your happiness is our top priority, and we're so glad you're pleased with your purchase. Thank you for your patience and for being such a valued customer!
Verified
Reply from La Vinothèque
Wow, 'fantastic every time', that makes our day! We're absolutely thrilled to consistently provide you with an excellent experience. Thank you so much for the wonderful feedback!
Verified
Super fast order process and shipping
Super fast order process and shipping. Very impressed.
June 9, 2025
Reply from La Vinothèque
Awesome! So happy to hear you found our order process and shipping super fast and impressive. Thank you very much for the kind words!
Verified
You had a hard to find Banfi Brut in…
You had a hard to find Banfi Brut in stock. Shipment was quick and painless. Thank you!
June 2, 2025
Reply from La Vinothèque
We're thrilled you found the Brut you were looking for! We know how tough it can be to track down those harder-to-find items, so we're glad we could help. It's also great to hear that your shipment was quick and painless. We really appreciate your business and look forward to serving you again! Thank you!
Verified
Love this company!
I order from them because they carry a lot of things that I cannot get locally. Ordering process is easy. Speed of the transaction is great and shipping time after order place is immediate. Product arrives as promised, on time and it is packaged very securely and professionally. Will definitely order again and again and again.
May 27, 2025
Reply from La Vinothèque
Thank you so much for your incredibly kind words! We were absolutely thrilled to read your feedback. Delivering products exactly as promised is something we strive for every day, and knowing we hit the mark for you is fantastic.
We truly appreciate your continued business and look forward to serving you again and again!
Verified
Strongly Recommended
Wanted to obtain a couple of cases of a not-too-common specialty wine that my wife loves. The online transaction was seamless. The wine was well-packed and the shipping was quick. Bought from them before and will do so in the future. Strongly recommended
May 20, 2025
Reply from La Vinothèque
What fantastic feedback! We're absolutely delighted to know you had such a positive experience with your recent order. It means a lot to us that you found the online transaction seamless, and that your specialty wine arrived quickly and perfectly packed. We're especially happy we could help you get a couple of cases of a wine your wife loves! Thank you for being a returning customer and for your enthusiastic recommendation. We're always here for your future wine and bourbon needs!
Verified
Reply from La Vinothèque
I'm so glad I could assist you with your replacement and that you found the service to be great and personal. It was a pleasure helping you get everything sorted out!
Verified
Excellent service!
Easy to find and purchase a favorite wine that we couldn’t find locally. Service was fast and wine was wonderfully packaged! Would highly recommend and use again!
May 13, 2025
Reply from La Vinothèque
It's fantastic to hear you found your favorite wine with us and that our service was fast and the packaging wonderful! We're thrilled to know you'd highly recommend and use us again. Thanks so much for your kind words!
Verified
Terrific and prompt customer service
Terrific and prompt customer service. A pleasure doing business with them.
May 5, 2025
Reply from La Vinothèque
Thank very much you for the lovely review! We're so happy we could provide you with terrific and prompt service. We value your business!
Verified
Service was great and delivery was quick
April 14, 2025
Reply from La Vinothèque
Thank you so much for taking the time to share your positive experience! We truly appreciate your business and hope to have the pleasure of serving you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.