Mollie Reviews 11,052

Sarah help was excellent. She anticipated on my problem and assisted in finding a solution. When the problem had to be solved by another party, she provided me a link to a forum, where technical detai... See more

Mollie provides a very smooth and reliable payment experience. The platform is easy to use, payouts are transparent, and everything is clearly explained. What I appreciate most is their support t... See more

I had some problems with access to my account. Natalia persisted in trying out things and looking up settings, until in the end I could access my account again. She did not give up even though the c... See more

Huge thanks to Erik from the Mollie support team! I had some trouble with my payments, but Erik guided me through the solution with incredible patience. It’s so refreshing to work with someone who gen... See more

Really great !!! I love Mollie and how it works ... everything smooth including invoices,payment links,payouts,app and web using is great and overall great and caring customer support. I had the recen... See more

Unless other companies, the AI chatbot was already a good help. Because I had a specific question I needed to chat with someone from the heldesk, Demi. Although she said it was very busy, she gave me... See more

Mollie is a scam—avoid wasting your time. Their customer support is nonexistent. At first, they pay out on time, making you believe everything is fine. However, after that, they start holding your mon... See more

I registered with Mollie a week ago. There were some complications in the process but when I got connected with customer service agent Camilla. Everything changed. Complications vanished and i got my... See more

We have had 72 hours now of a suspension of our account with no reason, no email and no contact of why. We have over £16,000 held, we have no chargebacks, no refunds and processed over 200,000 o... See more

After countless blocked accounts at Stripe, I finally landed at Mollie. Their support is great — even though they sometimes experience delays due to high volumes of requests, they always reso... See more

From start to finish, the process was transaprent & straightforward - what was required from us as a business was clear from the beginning. It started with an initial video call which was with a frien... See more

I chose Mollie because it offers a wide range of local payment methods. I have been using Mollie for over a year for my online business and can recommend it to any company. I have also contacted the... See more

There appears to be a regular theme happening here since the new year.. Mollie pausing business layouts with relatively high amounts of money in them. Is Mollie using other business monies to cover th... See more

We, as PaaS providers, operate quite many shops. Today, there was an out-of-sync payment reported by one of them. I gathered all the necessary information, made it through the AI chatbot (whi... See more

I recently had an issue where my Mollie account was unexpectedly disabled, which was quite stressful. I reached out to their support team and was really impressed by how professional and helpful they... See more

We did put them online, we are e-commerce with 100K EUR turnover monthly as our account passed their verification. But they closed account after few days, and deny refund to the customers (they accept... See more

Client ID: 19242844 My account was blocked back in April. I was told I’d be able to withdraw my funds after 180 days—specifically on 16/10/2025. I waited patiently all this time. I won’t ev... See more

So happy that I could text on the help centre with a person and not a bot. Machines never understand me and always just repeat themselves which is so frustrating. Luna understood me straight away and... See more

Stay away from these scammers! Our account at Mollie was put on hold and we were not able to proceed with accepting payments without an explanation. Also they froze our funds which we had on... See more

While the payouts are a little slow for me, the customer service at Mollie is great. Ronnie took the time to go thru my account and clearly explained the fund-clearing process (especially around Klarn... See more

Be very careful, they have been holding approximately €3,200 of money for more than three months. They always write via chat support that they are dealing with it, but nothing happens. If there weren'... See more

Horrible experience. Customer support is the worst in the business. I tried to onboard my account. I had some queries. I reached out through their live chat, at first it connected me with an AI agent,... See more

I have asked for help due to a problem in my account setting: Mollie required specific bank information I was not able to provide on one single document. After 3 attempts via the chat bot, I was red... See more

We use the Mollie WordPress plugin and pay high fees for the installment payment feature. Twice already, Mollie/Klarna has charged our customers the full amount instead of the agreed three-installment... See more

Mollie’s onboarding is a joke. They closed our business account while we were still in the integration and testing phase. No requests for information, no verification steps—just a sudden closure for a... See more

Really bad service and support they place a hold on you before you even start selling, without even telling you, they wait you noticed it after 2 weeks without getting your money. Hold of your money f... See more

Before my issue was dealt with by a real customer service agent, I spent endless and useless time with the chatbot. In addition, the chats were closed after five minutes and could not be reopened eve... See more

Closed my account after waiting 1 week for a review, were a serious AI tech company based in the UK, our site offers AI powered statistics and feedback for poker players, first of its kind and not... See more

Camila really helped me throughout the process while trying to reach my account again. She explained all the steps clearly and was really supportive. On the other hand, it frustrating that it took... See more

I would like to sincerely thank the Mollie support team, and especially Vicky, for the professional and prompt assistance. I encountered an issue with identity verification, and thanks to Vick... See more

Are you a small/medium company which organizes events and wishes to sell tickets online? Then NEVER choose for mollie. They withhold 30%!!! of the credit card payments, which they release to you half... See more

I exchanged various email with Camilla and Marta re. ticket 2312948.Both turned out to be totally incompetent for a password reset. Ultimately I sent for the third time a request to restore access to... See more

My experience was absolutely fantastic. I was assisted by a staff member who was not only friendly and patient but also highly knowledgeable. Everything was clearly explained, and I felt truly listene... See more

We have had an incredibly frustrating experience with Mollie. They blocked our account without any explanation, and our funds have been withheld. It has now been three weeks, and we still haven't rece... See more

There was a technical error but the Mollie team helped out very professional . Specially Kees fixed the issue completely so we could run our business smoothly again . Thanks Kees

In August I posted the negative review- see below-; I got in contact with the a very nice person from Mollie and he could help me and explain certain things. I'm not 100% happy; still many times my... See more

Prices are competitive, set up is easy and no technical issues. We use the Chargebee integration which is flawless. KYC department randomly blocked our account (which had been operational for about 1... See more

Marta from Mollie was super helpful! Every interaction was fast and their support team actually cares about their customers. All questions I’ve had were solved so that I can continue managing my busin... See more

The Mollie chatbot has given erroneous answers 3-4 times with totally false percentages and claims. Camilla came on to the chat and clarified everything for us today. Thank you so much for having nor... See more

Horrible experience. I've been trying to do a payout for months now. Each time it says my payout failed. Support confirms my accounts are verified and I can do a payout without any issues but still fa... See more