OnStar By GM Reviews 131

Wow... Couldn't be a worse experience. I had an accident in a dead zone near my home. I couldn't reach my husband nor even 911. I remembered Onstar. Pressed the red button... it came back saying I needed to use the Blue since I wasn't a member...ok, ok... Calm down I'm telling myself.... I pressed the blue button and had an advisor but it didn't seem all that quick! After multiple questions/answers in the car (frigid temps out), I was told they would give me some instructions. I was listening but of course I was shaken up too. (I was not hurt physically but the reality of it all was now sinking in and making my thinking a bit fuzzy.) One of the instructions was to "Turn on the hazard lights".. I did that ... and THAT DISCONNECTED ONSTAR!!!. Did I get any call back?- nope. Did the police ever show up? Nope, I ended up walking out to the street and luckily found a spot that took my call after a Good Samaritan stopped. Onstar knew my location due to GPS but still never dispatched anyone. I would NEVER buy that service.

so if you get onstar with your car great BUT when it is time for it to end they have a grteat bait and switch emain of we have plans starting at 9.99 a month whan you look at plans not one starts at 9.99 a month pick one out do it right than because we had two wait twos days to pay day then it went form 200.00 a year to 500. ayear as nice as it would have been to keep it we do not do bussness with companys that play these kine of disonise games

After December 31, 2025 my chevy app no longer received data from my vehicle. I could start it and locate it but no data. I finally got someone at Onstar to sync my vehicle to the app. But now I get 6 phone calls a day pertaining to the onstar button pushed in the vehicle. Each time it is not my vehicle but my cell phone, email address and name is attached to it. Right now I have a 2025 Colorado listed on my app, that says I own, where I can start, blow the horn, flash lights. I have been trying since the 6th to get this straightened out asking each time they call about a vehicle I do not own, to please speak to a supervisor. NO LUCK

If I could give a 0 I would.

This is the first time I have ever had to use OnStar. It came with a 3-month free subscription. I also had it free on my previous EV but never had a need to use it.

I was in a parking lot of a fast food restaurant. Took 4 calls to OnStar during the 1-1/2 hours until tow truck showed up.

I was asked twice where I was? I couldn’t believe it. I thought OnStar could tell where I was located? Put on hold for at least 6-10 minutes while they figured out where I was and what was going on with the tow truck?

I have a 2026 EV Chevy Equinox so I had all the bells and whistles. So I was in a warm vehicle the whole time.

I would never consider extending past the 3-month free subscription.

I purchased a Cadillac Escalade ESV Sport Platinum primarily for Super Cruise. I fully understood it required an OnStar subscription, but I was explicitly promised on a recorded call that all OnStar Plus services including Connect Plus, Protect, and Super Cruise would be $39.99/month. That promise was never honored. Instead, I was pushed toward an $80/month plan.

Charging this much to keep a feature usable that I already paid a premium for is unreasonable, especially when the vehicle is rarely driven long distances. It feels less like a service and more like forced recurring payment.

To make matters worse, OnStar reportedly offered 50% discounts during Thanksgiving 2025 to many customers, yet I was excluded without explanation. The inconsistency and lack of accountability are unacceptable.

Customer service has been slow, scripted, and ineffective. If you’re charging luxury prices, the service should match. It doesn’t.

I also own a BMW X5, which offers better-integrated features without holding customers hostage with high monthly fees. The contrast is embarrassing for Cadillac.

Prospective buyers should get every pricing promise in writing and fully understand what features you’ll still be paying for long after purchase.

Service was not 5 star for us.
We had a vehicle problem at mountain, Santa Fe and contacted to On Star.
They assigned the towing company but haven’t assigned the transportation. They said they don’t assign the towing company and transportation vehicle same time.
So we need to stay at mountain after our vehicle towed our vehicle. It was December 25th, Christmas. Temperature was 32 f and our kids stay out side the vehicle also.
They were trying to assign the our transportation and we have been waiting over 20 minutes and their answer they can find the transportation vehicle.
So we called Uber and pay the extra money for our transportation.
We pay monthly fee to On Star, but they do not work as fee we pay.

Called to put another vehicle on my plan, the idiot created a new account of which I'm paying for but isn't working. I've called now 4 times to fix this & I keep getting the run around. On star sucks!!!

I had the unfortunate experience of trying to talk to Onstar on Sunday regarding my inability to connect to the wifi in my Traverse. After telling the rep 4 times I received a message saying I can not connect because of security settings, he continued to ask me to connect to the Internet. So Onstar tell me why do you have reps who number 1 cannot command the English language, and #2 do not listen to the customer?

They towed my car to the wrong dealership without asking me and had to pay out of pocket to tow it back to my dealership!!

OnStar used to be good, now......the way that they updated their subscriptions is criminal!!! They now have 2 tier subscriptions, 1 for new vehicles, and 1 for older vehicles. The newer vehicles are cheaper than the older ones. And then they raised the prices to boot!
I will never renew with OnStar again! It's a damn shame that they have turned into criminals! BEWARE OF ONSTAR!!

Unacceptable experience with OnStar. I still can’t believe this. I thought Cadillac was a luxury brand with excellent customer support, but I am in shock. It’s been more than 50 days and I have not received any response. My 5G connection has stopped, GPS is lost, and multiple times I almost had accidents due to losing my way. Apple CarPlay doesn’t work as Cadillac promised. This is supposed to be “awesome” customer support?

Onstar is a black hole. When I bought my new GM truck the salesperson told me to "hit the blue button" to start my complimentary service. Big mistake!. All they wanted was my credit card info. I specifically asked them if I would be notified prior to my "complimentary" service ending and my card being charged. They assured me I would be notified. Fast forward and I happen to be looking at a credit card bill and see Onstar charges on there. I immediately call them to resolve the issue. After 34 minutes on the phone, mostly on hold, they again assured me I would be refunded the for themonths I was not aware I was being charged and never used their service. This never happened and I received a "Dear John" email several weeks later. After pushing this up the chain, writing multiple letters and making many phone calls I again received the "Dear John" email. Onstar is not honest. Do NOT give them your credit card info unless you truly want to spend $34 a month for nothing. They will NOT notify you when you "complimentary" service is up and they start charging your card.

First, and foremost my husband and I I have purchased two Chevy Camaro’s . One in the year 2014 and upgraded to a 2019 . Both vehicles were brand new . Since we were introduced to Onstar , I thought it was a great idea and opportunity to have . Well over the course of the service contract issues began to emerge. Within the 2019 monthly diagnostic reports are suppose to come to my email address each month on the 24th. I have been accuse of hacking into my email account in which I followed up with my Servicer who supply’s me my email account. Ultimately, the finding were not true . Secondly, technical support “ stated they changed to another company “ When that happened I didn’t receive my vehicle reports in about two months. Complaints were filed either corporate and GM . Shortly, I was on the phone with connectivity and she said the report was generated to my email and had the audacity to then asked me if I received it . Common sense would have told her if I did receive it then why am I speaking with you ??? She placed me on whole two times after 10/ 15 intervals . They never show professionalism to their customers just leave you on whole . I waited the second time and she never came back and the call ended. You ask for a supervisor and they always said “ one will call you back “ Supervisor’s in my experience don’t call you back . Onstar, is the worst company of representatives that I believe are train just yo tell you anything but the truth. I used to have payed subscriptions and cancelled them all because they wouldn’t used the correct CC to get the payment. The used CC that should have been deleted from the system as I called them and reported and gave valid payment information. If I could , there would not be any star ratings because they certainly don’t deserve one. They are an F rating company in my opinion. 😡😩😤 !!!!!

purchased a new vehicle and the onstar Internet doesnt work and thy have no idea how to fix it. i have called in 5 times to no avail. the advisor told me they were escalating the ticket and someone would call me back. i have been told that 3 times n the last 2 weeks

Last night, my daughter and I were on our way home from a concert when we had a tire blowout on 70 East, about 10 minutes from home. We got off at the next exit and pulled into the entrance of a neighborhood because we couldn’t safely drive any farther. It was about 11:30 p.m.

We both have OnStar, and this was the first time either of us had needed to use it. As the phone was ringing, I was picturing help already on the way—because for years, OnStar has branded itself as “a beacon for safety.”
And for a woman stranded alone at night with a flat tire, that’s exactly what you want.

The first rep asked if we were in a safe location. We said yes—because technically, we were. In hindsight, maybe we should’ve said we were stranded on an active volcano surrounded by raccoons with switchblades, because that “yes” seemed to give her permission to phone it in. She told us it could take up to an hour for help to arrive, but we’d get a text within 15 minutes with the actual ETA. She also asked if we had a spare—because the tow truck wouldn’t be able to fix the tire, just change it. We said we thought we did.

After we hung up, we started digging for the spare and trying to figure it out ourselves.

Forty-five minutes later, still no text. So we called again.

The second rep sounded like we’d interrupted her nap. Through a crackly phone line, she said dispatch couldn’t find a tow truck and to call back if we didn’t hear anything in 15–20 minutes.

Spoiler alert: we didn’t.

At 1:15 a.m., we called again. This rep was flat-out rude. He couldn’t tell us when the tow truck was coming, where it was coming from, or if it was even coming—just kept saying, “Help is on the way,” and couldn’t get off the phone fast enough.

For the record: help never came.

Ladies, if you think you’re safe because you have this service—think again.
No one is coming. Not quickly. Not kindly. And maybe not at all.

We fixed the tire ourselves and got home a little after 2:00 a.m.

Once we were finally sitting in the driveway, we called OnStar again—because at that point, we were both asking the same question: Why are we even paying for this?

Their response? First: “Well, it can take up to 90 minutes.”
Then, without irony: “Did you call Roadside Assistance to cancel the tow truck?”

Seriously?

Needless to say, I’ll be canceling my OnStar service today. I can’t justify paying for peace of mind that never actually shows up.

The upside? We now know how to change a flat tire.
The downside? We shouldn’t have had to.

@OnStar — if you’re a beacon for safety, your light is burned out.

Terrible customer service. On hold forever only to be told they would need to call me back. Had asked to speak to a supervisor in regards to pricing. As a loyal customer ever since ON Star came out, and with a minimum of 2-4 vehciles on on star each year, paying the yearly fees, I still cannot get a better rate. They state pricing has to do with the age of the vehicle. Says it is not due to software, just the age of the vehicle. What???? I have also told them never to charge any of my accounts for monthly billing, only yearly. Of my 4 vehicles, as of today, I have cancelled 2 due to pricing.

Called to cancel, was offered deal but said not at this time I will call back in the fall, I was told by the representative that it will be full price when I call back… so a month later I get billed, I call back, get transferred, agent then had to put me on hold a few times before telling me that the account is closed so I shouldn’t be billed. Well, I was, so again on hold… told she will refund me the money. They have no evidence of who I talked to the last time or what was said which is a big mistake to not make them accountable! This service way too hard to cancel and my story may not be done next month. I should be able to cancel service anytime from my car and that would be convenient!

Terrible customer service. Second time in 30 days trying to cancel service on my 2025 Chevrolet Truck. Still receiving credit card charges. On the phone for over 20 minutes and transferred twice with no resolution. I have been a loyal customer with numerous Chevrolet vehicles for many years but highly recommend that new owners do not enroll. Overpriced product and the customer service number posted gets you a no help experience. Thought I was on the phone with Sirius XM radio, same results.

Not really sure Onstar is worth the money at a price of $369 a year for Onstar and that’s on the essential plan which has been changed to the basic plan it’s a good way for GM to make money and maybe if you’re in your car all the time it’s worth it but not just to drive to and from work or to the grocery store. I have to let the plan expire. The price is just too high anymore.

Deleted it! Worst customer service!! Called 5 times and received different information each time. I can’t imagine what would happen if it were an emergency. Had to explain several times that June 10-Aug 10 is not 3 months!! It’s only 2 months where I live.