Planet Express Reviews 1,637

I think Planet Express has pretty good customer service. I was confused about how to navigate the website and was not ever sure if I was pushing the right buttons or not. As a result of this my delive... See more

I've used this service a few times, and overall it's been good. Their system is not bad, they wrap things well when giving such request. But there is one thing I requested them to correct, and th... See more

Planet Express have been giving me wonderful shopping experience. Reasonable price and speed. Seamless service. I have never experienced any issues, very smooth. Some shop rejects shopping from abroad... See more

I have had dozens of shipments sent from the USA to the UK and Planet Express have done a great job. I did have a problem with one recently sent from the Tualatin facility, but Jordan O was on it and... See more

i have used them for their United Kingdom and United states locations. United states ones are good (especially OR) however I have some reservation about the UK one. they offer limited shipping op... See more

PlanetExpress is a very good shipping service for me from the USA to Algeria (Baraki). I have been using this company for many years because the shipping prices are very low compared to other companie... See more

I used Planet Express to forward a package from the US to Greece and the whole process was very smooth. The dashboard is clear, customs declaration was easy, and their live chat support was fas... See more

Prices are affordable. they do what they say they do. and great package storage time. if the storage time was short i wouldnt be here. 6 month storage is what made me choose this company over my.u.s.... See more

I have bought 4 T-shirt from Panagonia shop and it was great fast delivered planet express and transfered to my Japan address without any problem at all, I thank you for the fast and smooth honest se... See more

This is the 4th time that I have used Planet Express for shipping goods from the United States and their processing time is brilliant. The parcels take less than 3 days from arriving to being ready fo... See more

I am happy with the services provided by Planet Express. I think the time they keep packages (before charging storage fees) is reasonable. So far, great service rendered!

I used Planet Express to ship a package to Switzerland and I was a bit skeptical at first, since it was my first time using this service. However, the experience turned out to be very positive:... See more

I have used Planet Express for a few years now and their service has been perfect every time. Whatever I ask them to do with my packages is always done promptly and without any fuss. Once they repack... See more

I have used several forward shippers in USA over the last 15 years, and Planet Express is BY FAR the best I have ever experienced. I cannot recommend this company enough! A big thank you from Suit... See more

My go-to shipping service for the US. Straightforward and reliable service with no hidden fees, though you may have to pay extra to access certain services that you might want for free. The auction... See more

Stated I had issue with invoicing, provided proper invoicing. Then being told “still under review” it takes them 24 hours to respond each time, and live support is 0 help, I even paid for priority shi... See more

I ordered from Japan and everything was super smooth! With DHL the delivery just took like 3 or 4 days (of course + the delivery time of the store). As soon it arrives to Planet Express they send you... See more

This shipment was exceptionally fast sent on to our warehouse in the UK. Three days from arrival in Oregon to delivery in Hampshire (UK), that's faster than most local delivery services. Mind blowing.... See more

Everything went smoothly with this shipment. Packaging was solid, processing was quick, and FedEx handled it without issues. The declared value and documentation were properly aligned with our cu... See more

Simply useless. The stores cancel the order because the addresses are known. If you ask support, they only refer you to an additional service that costs 5 USD + 7%. But then again, you have to pay eve... See more

I am extremely disappointed with this service due to their lack of transparency and poor logistics. First, there is a massive weight discrepancy. They recorded my package as 787 grams heavier... See more

I used their service, and they lost my package. They blamed the delivery company for delivering on a weekend, and they don't accept deliveries on weekends. The delivery company marked the items as del... See more

Planet Express Shipping is my only choice because of their excellent service. I have always have peace of mind when using them for my international shipping needs. In my opinion they are the best. I h... See more

Great conpany. Indispensable service for anybody in Europe dealing with Americans who sell stuff and dont know how postage abroad works....

Planet Express are my preferred USA package forwarder, every time I have used them I have experienced great service and excellent communications. The website is easy to use and well designed. I only w... See more

My experience was great. I haven’t yet received my package, but the customer service was so responsive to my every question, I tracked all of my packages everyday until they shipped them out now I am... See more

Got a notification less than 20 minutes after actual delivery which in itself is super impressive. The onward shipping process was seamless and very cheap. I must say this is the best parcel forwardin... See more

I've been a customer for a few years now and I can say that PlanetExpress is one of my most trusted freight forwarders. They have decent pricing to ship packages to outside of the US via DHL/Fe... See more

I was So Satisfied with the service and shipping time that I received from Planet Express, I told my family and friends to try them out. Five of them switched all of their freight forwarding activi... See more

such lovely customer service, they respond to you almost immediately & really help reassure you if you have any worries, prices for shipping are exceptional reasonable. process is super simple and the... See more

First time -perfect. Second time I got blocked from the website when I tried to pay for the shipping of three packages. No explanation, just "access denied", and an e-mail saying my account has be... See more

The entire team at Planet Express are professional. They respond to your messages immediately or within 24 hours. They are courteous and quick in resolving any issues and they pack things not only pro... See more

Fast, efficient service. Great communication. My package was photographed, custom form filled out and dispatched in a very short space of time from its initial arrival. Would highly recommend this ser... See more

The item I wanted to purchase was a heavy item divided into several parts. The seller would not ship directly overseas, so I used this service. They also agreed to combine the items, which helped redu... See more

Been with these guys for several years now and never a mistake made. Shipping is always prompt and great value. Cannot recommend them highly enough.

The services they provide is not expensive. They are fast when you ask for a service (consolidation = less than a few hours). And i also like the auctions so you can have stuffs cheaper than when you... See more

Briefly, they do not follow up on claims and the 60-90 day claim response time is too late to return products to the vendor. Parcel was slated to ship via Aramex. Two weeks later, the Arame... See more

Best service and most responsive company I have ever dealt with, 100% proffesional and I have used multiple times without any issues!!! Their technology for the website is amazing as well.

They have returned under tracking a package (which has never reached my shipping address) to Planet Express and want +92 dollars for it. I have never demanded anything that would cost me any money.... See more

Great and fast service. They act quickly, and top it off with the additional services for the packages. It's really great to have a service like this, because there are a lot of times I can't order wh... See more

I've been using this service for years now. It's incredibly easy to use and has enabled me to get hundreds of packages I wouldn't have otherwise been able to get.

This company is very very expensive ,on a few occasions i bought items in USA and forwaded them to Africa through Planet Express, most of the time their shipping cost is equal or greater than the cost... See more