Popilush Reviews 2,775

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and flattering design of the products, which make them feel confident and sexy. Many consumers specifically love the shapewear dresses and leggings, highlighting the comfortable fit and the way they accentuate their figure. People also mention that the clothing is suitable for both casual and dressy occasions. However, some consumers have reported issues with their orders, such as items not arriving or receiving incomplete orders. There are mixed opinions about the customer service, with some reviewers praising the helpfulness and fast responses of the team, while others have had negative experiences, citing automated replies, unresponsiveness, and difficulties with returns. Some people have also noted inconsistencies in sizing and potential challenges with the return process.

Based on these reviews

Rated 4 out of 5 stars

Edit: populish refunded my money 2.5 months after order was placed. Order never arrived. Emails were responded with automated replies saying my order was on its way or that the matter had been res... See more

Company replied

Rated 3 out of 5 stars

I have ordered a few different items from popilush and their clothes are great quality. Most recently I got caught up in a “mystery box” offer for an additional $30 upon checkout. I was hoping for a d... See more

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Rated 3 out of 5 stars

Discouraged to buy anymore. I ordered and received my package in a timely manner in January. When I tried on what I ordered, the gowns were too large. I sized up as recommended. So I proceeded with a... See more

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Rated 5 out of 5 stars

1st, I LOVE my long sleeve jumpsuit, I’m 5’7 130 lbs & the Med is a perfect fit! The quality of the fabric & the way it holds-me-in gave me a model’s physique. Lastly, Popilush, their customer service... See more

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Rated 5 out of 5 stars

Excellent customer service! I originally ordered a swimsuit that wasn't quite as flattering as I wanted for my body. The customer service team was so helpful answering my questions and sending me a re... See more

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Rated 5 out of 5 stars

Popilush’s long-sleeve ruched mesh top is simply gorgeous. It’s a great fit, comfortable to wear, and perfect for both casual and dressy occasions. Plus, their return policy is very hassle-free, which... See more

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Rated 5 out of 5 stars

I found Popilush on Instagram and decided to give it a try. The shapewear dress is incredible - thick, high-quality material, and the fit is perfect. It hugs all the right places and is so stylish tha... See more

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Rated 5 out of 5 stars

I absolutely LOVE these leggings! The compression is the best feature as it holds absolutely EVERYTHING in. I've ordered more and I don't think I'll ever wear any other brand again. Fab company. Super... See more

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Rated 5 out of 5 stars

I love that there is shapewear inside the clothing. It's easier and looks beautiful. I feel so confident. Not having to worry about something slipping or showing. It's all connected. It's high quality... See more

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Rated 5 out of 5 stars

it took a few emails as I believe that a general email was returned. But eventually we got it all handled and i am very happy with the result. I haven't received the replacement item yet but it is o... See more

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Rated 5 out of 5 stars

I absolutely love the swimsuits I have received from Popilush!! As mama of 3, I appreciate the flattering design that accentuates the right places and diminishes less desirable ones. Every girl, and e... See more

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Rated 2 out of 5 stars

I ordered a dress for my wife’s birthday. I knew the size might be slightly off, but Popilush assured that exchanges and returns were very easy. The dress arrived a week late after ordering with expre... See more

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Rated 5 out of 5 stars

I love this brand more than I can even explain! I thought I’d tried them out with once or two dresses and at this point I have gotten most of their online catalog! They make me feel comfortable and se... See more

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Rated 1 out of 5 stars

They received my return weeks ago but keep stalling on processing my refund. Every email I get is automated, claiming they’re having “account issues” — yet they’ve already got the item back! Completel... See more

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Rated 5 out of 5 stars

While I wait for a replacement order to arrive, I have to give kudos to the customer support team. I received two items that were too small. A simple email to support resulted in them providing a link... See more

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Rated 5 out of 5 stars

I have been ordering from Popilush off and on for 3 years now, typically for date night options. I have never been disappointed! Even at my heaviest (200lbs) to my current weight (130lbs), their st... See more

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Rated 1 out of 5 stars

terrible customer support. ordered a dress for daughters college graduation, it never arrived and they told me I had to wait 60 days to file a lost product and yet they took my money when it had not a... See more

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Rated 1 out of 5 stars

Terrible experience with their shipping company and their own customer service. Best of luck receiving your package and when you don’t, have a great time trying to get in touch with someone who will h... See more

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Rated 1 out of 5 stars

Customer service is majority only automated, no real agent available. I placed order 2 weeks ago and still haven’t received any information about shipping. Contacted customer service via email ( which... See more

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Rated 1 out of 5 stars

I ordered a dress on Oct (4 or 5) 2025. I never received it, I filed a refund on Oct 24, 2025. No response. Now its February 2026. I filed a complaint through PayPal today, trying to see they will giv... See more

Company replied

Rated 1 out of 5 stars

Let's rephrase .... Popilush is deliberately ignoring my return request to stall out my return window limit. I've read other reviews about this and now it's happening to me. This is by far the worst... See more

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Rated 1 out of 5 stars

Shut this company down. Update - still waiting for my refund. I made a purchase months ago and returned it the day after it arrived. It's been three months. I have numerous email threads with them try... See more

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Rated 1 out of 5 stars

I have reached out now about 7-8 times requesting a refund. I’ve had one response offering me a gift card instead and to let me know what I preferred. I declined and have not heard back after several... See more

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Rated 1 out of 5 stars

Worst online shopping experience. Placed 2 orders on 6/12 and 8/12 2025. The second order was delivered. The first was sent to a pick up location even though I paid for home delivery. Since then... See more

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Rated 1 out of 5 stars

Be very cautious ordering from this company. I returned my items, and even though they received the return, I’ve had to go back and forth through multiple emails just to get a refund. They keep... See more

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Rated 1 out of 5 stars

This was my first (and last) purchase through their website to Germany. In the past, the dresses were also on Amazon, which made the ordering process very smooth. However this time I had to o... See more

Company replied

Rated 1 out of 5 stars

This company is terrible. DO NOT BUY! their merchandise looks cheap and is ill fitting. What you see online is not what you get. Even worse than this is the experience. I’ve made 2 orders and had to r... See more

Company replied

Rated 1 out of 5 stars

This was one of the worst online shopping experiences I’ve had. I canceled my order before it shipped and was told my refund would be processed, but months later, I still have not received it. Custome... See more

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Rated 1 out of 5 stars

Received 2 pieces and kept one and TRIED to return the other. You have to pay for the return shipping. They conveniantly never processed my return. I contacted them then they said they are only offeri... See more

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Rated 1 out of 5 stars

It's been 3 weeks since I paid for my order (24th September) and it STILL hasn't shipped! This company is a scam through and through... The only place they respond to issues is on TrustPilot in order... See more

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Rated 1 out of 5 stars

Extremely difficult and long process to refund an item. It has been over one month of trying to get my refund back, and now Popilush just stopped communication, they lied that they would sent money ba... See more

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Rated 2 out of 5 stars

he product I received was good but it was too small so I wanted to return it, however after emailing there customer service they had an automated reply that they would get back to me in 24-48 hours an... See more

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Rated 1 out of 5 stars

Clothes are garbage. The material feels like a non breathable scuba / swimming suit material. It’s very sloppy and doesn’t hold anything in. Shipping takes forever and that’s suspicious because the l... See more

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Rated 1 out of 5 stars

Order took forever to get here and arrived after the event I needed it for. In trying to return the item, I've only been given the option to exchange or get a gift card for more of their merchandis... See more

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Rated 1 out of 5 stars

Complete scam!!! I researched their website regarding return policy prior to ordering a dress. Their return policy states if you don’t absolutely love your purchase please contact customer service to... See more

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Rated 1 out of 5 stars

I spent over 3500 dollars with this company and had some exchanges to adjust for size. Intially they acted willing but have since ghosted my emails continuously. I liked there products, but if this is... See more

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Rated 1 out of 5 stars

Don’t buy unless you’re sure you won’t want to return. They hold the rerun information hostage until you describe the items you’re returning and explain why. You can’t just give them the order number,... See more

Company replied

Rated 1 out of 5 stars

I had a terrible experience with Popilush. I paid for express shipping, but my order didn’t even ship on time. It took them three weeks to reply to my email, and instead of refunding the express fee t... See more

Company replied

Rated 1 out of 5 stars

I ordered a dress 10/9 with “2-5 day shipping “ Never received it. Just got an email yesterday 10/23 saying it’s out of stock. Responded asking for a refund, and haven’t received a response to my requ... See more

Company replied

Rated 3 out of 5 stars

I kept a few items from Popilush, but return item was very difficult. The return labels are not accepted at UPS, usps or FedEx. So you might have to pay for the return shipping yourself. Make sure you... See more

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Rated 1 out of 5 stars

Part of order never arrived! & they don’t care to fix it. I ordered multiple items & they ALL came on different days different & in different packages. Even a set of bras was sent separately and only... See more

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Rated 1 out of 5 stars

I ordered 3 dresses, when I received my package there were two dresses in it. Neither dress was in my order, they weren’t even in my size. I immediately sent photos to Popilush customer support.... See more

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Rated 1 out of 5 stars

Ordered a dress from them and it was too big (even though the website clearly wrote to go larger size) wanted to exchange it and they didn't have the smaller one or a different colour in stock so had... See more

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Rated 1 out of 5 stars

I ordered my suit almost 3 weeks ago(to ensure timely delivery)with Standard delivery 3-5 business days for my vacation coming up on April 3rd. I dont have it and won't have it for my vacation. The b... See more

Company replied


Company details

  1. #81 of 136 best companies in Women's Clothing Store
  2. #209 of 364 best companies in Clothing Store
  3. #14 of 20 best companies in Lingerie Store
  4. #15 of 22 best companies in Underwear Store
  5. #5 of 5 best companies in Youth Clothing Store

Written by the company

Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality. Our main categories include Shapewear, Bodysuit, Loungewear, Leggings, Bras & Panties.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Thank You

Thank You all for blessing me for something I earned, and fits me Popilush. It looks great on me. Keep up the great work.

February 4, 2026
Unprompted review
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Reply from Popilush

Thank you so much for your kind words! We're thrilled to hear that you love Popilush. It’s wonderful to know it looks great on you! We truly appreciate your support, and we’ll continue striving to provide the best products and service. If you ever need anything, don’t hesitate to reach out. Keep shining!

Rated 1 out of 5 stars

Save your money

I ordered a dress on Oct (4 or 5) 2025. I never received it, I filed a refund on Oct 24, 2025. No response. Now its February 2026. I filed a complaint through PayPal today, trying to see they will give me back my money in the end. Don't ever buy anything from them, customer service doesn't help. Buyer beware.

February 4, 2026
Unprompted review
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Reply from Popilush

Sorry for the inconvenience! Could you kindly provide your order number? Once we have it, we’ll review the details and assist you further as quickly as possible.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I originally ordered a swimsuit that wasn't quite as flattering as I wanted for my body. The customer service team was so helpful answering my questions and sending me a replacement item that fit perfect! Additionally, shapewear dress in my original order is probably my favorite piece of clothing I own. I feel great and confident in their clothes. I definitely will shop at popilush in the future!

January 30, 2026
Unprompted review
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Reply from Popilush

Thank you so much for sharing your wonderful experience! We're thrilled to hear that both the swimsuit and shapewear dress worked out perfectly for you. It's fantastic to know that our customer service team was able to assist you in finding the right fit. We’re dedicated to providing high-quality service and making sure our customers feel confident and comfortable in our products. We truly appreciate your support and look forward to serving you again in the future. Wishing you continued confidence and beauty in everything you wear!

Rated 1 out of 5 stars

Worst Customer Service

I ordered 3 dresses, when I received my package there were two dresses in it. Neither dress was in my order, they weren’t even in my size.
I immediately sent photos to Popilush customer support. I worked with several support people, all of whom seemed confused as to what I was requesting. The request was for them to send me my original order. They fumbled around for several days, asking me several times which dresses were missing from my order. I explained each time that I did not receive any of the dresses I ordered. Then they asked if I wanted to receive them??
I asked to be connected with someone from the management team and once they ignored me so I sent another request to speak to management and today they are offering me a $10 coupon code.
I’d still like to speak to management.

January 26, 2026
Unprompted review
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Reply from Popilush

We’re truly sorry for the confusion and frustration you’ve experienced—this is absolutely not acceptable and not the experience we want for our customers. Receiving incorrect items, especially ones not in your size or order, is a serious mistake, and we apologize for the repeated miscommunication that followed.

We understand that your request was simply to receive the original dresses you ordered, and we’re sorry this was not handled clearly or efficiently. Offering a $10 coupon in this situation was not appropriate, and we sincerely apologize for that as well.
We checked that your replacements and will be delivered soon.
If you have any question, please feel free to contact us.
Thank you for your understanding and patience.

Rated 5 out of 5 stars

it took a few emails as I believe that…

it took a few emails as I believe that a general email was returned. But eventually we got it all handled and i am very happy with the result. I haven't received the replacement item yet but it is on its way.
I appreciate the service and will continue to by from Popilush

January 22, 2026
Unprompted review
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Reply from Popilush

Thank you so much for your understanding and for sharing your experience! We’re really glad everything was able to get resolved and that your replacement is on the way. Your patience truly means a lot to us, and we appreciate your continued support. We look forward to serving you again and hope you love your replacement item when it arrives!

Rated 1 out of 5 stars

Don't bother, impossible returns

This was my first (and last) purchase through their website to Germany.
In the past, the dresses were also on Amazon, which made the ordering process very smooth.
However this time I had to order them directly from the website and the return has been an absolute nightmare.

Beware that the sizing is inconsistent and varies between different forms of fabric. That's why one of the dresses fits perfectly and the other one is way too small (even though it is the same size).

I've been trying to get ahold of Popilush to start my return process but have been unsuccesfull until now. They don't respond to email or IG messages.

Safe yourself the worry, if you're ordering from overseas. A happy life without Popilush dresses is possible

January 19, 2026
Unprompted review
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Reply from Popilush

We’re truly sorry to hear about your experience and completely understand how frustrating this has been, especially with an international order. We sincerely apologize for the difficulty you’ve had reaching our customer service team and for the inconvenience caused by sizing differences between fabrics and styles. This is not the experience we want for our customers.

International returns can be more complex, but we should have communicated more clearly and responded more promptly. Please contact our customer service with your order number, and we will prioritize assisting you with the return process as soon as possible. Your feedback is very important to us and helps us continue to improve both our products and our service.

Rated 4 out of 5 stars

Excellent Customer Service

I would like to thank Popilush for the smooth exchange process. There was no additional charge, and the item was exchanged directly with ease. I truly appreciate the excellent customer service.

January 17, 2026
Unprompted review
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Reply from Popilush

Thank you so much for your kind words! We’re delighted to hear that your exchange was smooth and hassle-free. Providing excellent customer service is always our priority, and we truly appreciate your support. If you ever need assistance in the future, we’re always here to help!

Rated 1 out of 5 stars

Worst online shopping experience.

Worst online shopping experience.
Placed 2 orders on 6/12 and 8/12 2025.

The second order was delivered.
The first was sent to a pick up location even though I paid for home delivery. Since then I have been trying to get this order delivered. Popilush have given email addresses and several phone contacts for me to resolve on my own. They even suggested that I ask a friend to go to the pick up location as I eventually was unable to. I still don't have my order and am truly fed up of the run around. Never ever again.

December 8, 2025
Unprompted review
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Reply from Popilush

We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, especially after you paid for home delivery. You should not have been asked to resolve this on your own, and we sincerely apologize for the inconvenience and miscommunication.

Please reach out to our customer service team for the undelivered order, and we will escalate this internally to work directly with the carrier to resolve it—whether that means arranging delivery or issuing a replacement or refund. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.

Rated 5 out of 5 stars

Very good customer service and love the…

Very good customer service and love the shapewear dresses!

January 3, 2026
Unprompted review
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Reply from Popilush

Thank you so much for your kind words! We're thrilled to hear that you love the shapewear dresses and had a positive experience with our customer service. We truly appreciate your support, and we’re always here if you need anything in the future.

Rated 5 out of 5 stars

Exchanges

Popilush has some amazing options, my wife loved the styles but when we bought them, they were a bit too small (she ordered small). However, we were able to exchange them easily and quickly!

December 30, 2025
Unprompted review
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Reply from Popilush

Thank you so much for sharing your experience! We’re thrilled to hear that your wife loves the styles and that the exchange process was easy and quick. We’re always here to help if you need anything else, and we appreciate your continued support. If you ever need further assistance or have questions, don’t hesitate to reach out!

Rated 2 out of 5 stars

Sizing is wrong

Sizing is wrong, states free returns but if like me you neglected to read the small print only for the USA not for the UK. Dress was cheap material and 100% not worth the money

December 29, 2025
Unprompted review
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Reply from Popilush

We’re truly sorry to hear that the sizing didn’t work out for you and that the dress didn’t meet your expectations. We apologize for the confusion regarding our return policy and understand how frustrating this can be. Our free returns policy is currently available only for the USA, but we’re always looking to improve our services for international customers. If you’d like, please reach out to our customer service team, and we can explore other options for resolving this for you. We appreciate your feedback and are committed to improving the quality of both our products and our customer experience.

Rated 1 out of 5 stars

Purchased a dress for my wife

Purchased a dress for my wife. I needed to exchange it. You have to email them to get a return started. Over a month nothing!!! I have sent them countless emails. Nothing. Horrible customer service Order number 95764

December 10, 2025
Unprompted review
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Reply from Popilush

We are really sorry to hear about the trouble you're facing—it’s incredibly frustrating when you're trying to exchange an item and don’t receive any response, especially after so many attempts. This is absolutely not the level of service we aim to provide.

If you're still having trouble with your exchange, please share your order details with us, and we'll escalate the issue right away. We understand how important it is to get this sorted for you, and we're here to help make it right. Thank you for your patience, and we’re committed to resolving this as quickly as possible.

Rated 1 out of 5 stars

Warning all customers don’t shop here!

First of all it took like two months for my order to actually get to me. I ordered over £150 worth of stuff so it wasn’t cheap. None of the items I ordered were suitable which would’ve been fine had returning the item not been so difficult first of all they don’t just give you a simple return form to fill out online like a normal clothing line would normally do you have to contact the Customer Service team who you end up going back-and-forth with they offer you everything but a return it’s absolutely disgusting. You spend that amount of money and you can’t get a simple return when the clothing is still completely intact. They finally sent me the online return form and it said that it could not locate my order, so I’ve had to go back to them again. This is absolutely disgusting Customer Service. I’m terrified that when I finally get to the bottom of it and send the items back, it’s probably gonna take forever to even get refund. Terrible company do not trust them with your money take it elsewhere where it can be used with a trusted company. This company just wants to take your money and not give any good Customer Service at all. I’ve never known it to be so hard to get a refund from a company in my life.

UPDATE 11/01/2026 still don’t have my refund even after sending them a screenshot of evidence that it’s been tracked and delivered to them they are still making excuses not to provide it. This is an absolute scam of a company. I’ve never heard of a company not providing you with a refund before so now I not only don’t have any goods, but I also don’t have my money back. Do not buy from this company, please I warn you. protect your money or use it with a trusted company that you know that you can safely return your items back to with no issues.

December 24, 2025
Unprompted review
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Reply from Popilush

We sincerely apologize for the frustration you've experienced with your order and the return process. We understand how important it is to receive your items in a timely manner and to have an easy return experience. We are truly sorry that our service did not meet your expectations, and we’re reviewing our procedures to make sure issues like this are addressed more efficiently in the future.

Please reach out to us directly and we can prioritize resolving your return and refund. We genuinely appreciate your feedback and will work hard to improve our customer service going forward.

Rated 3 out of 5 stars

No "hassle-free" returns

I recently ordered two items from Popilush. One was a white mesh dress with tiny rhinestones that fit true to size, was comfortable and very pretty, earning lots of compliments. The other was a pleather jumpsuit that fit OK but was not especially flattering to my short-waisted frame. I attempted to initiate a return and received several "exchange" options instead. I again contacted their support team about a return and, to be fair, they did reply quickly but the reply landed in my Trash folder so I didn't see it right away and it directed me to a "self service portal" to complete the return. No link to the portal was provided and can't find it on their website, so I'm currently dead in the water. As much as I love that dress, not sure I would risk ordering from them again.

Addendum: as you can see from the response below, Popilush did reach out to me and ultimately facilitated my return. It did cost a $9 shipping and restocking fee but I didn’t that was completely unreasonable since there was nothing wrong with the item, it just didn’t suit me and that’s the gamble with online shopping

December 14, 2025
Unprompted review
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Reply from Popilush

Thank you for taking the time to share your experience, and we’re so glad to hear that you love the white mesh dress and received so many compliments! However, we are truly sorry for the confusion and frustration you've experienced with the return process. We understand how important it is to have a smooth return experience, and we apologize for the issues with the email landing in your Trash folder and the missing link to the self-service portal.
Please check your email and respond to us. We will assist you to return.

Rated 5 out of 5 stars

Love their customer service

Love their customer service. Not only was is quick but very easy to “exchange” as I didn’t even have to send back the item I was exchanging. Thank you!

December 12, 2025
Unprompted review
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Reply from Popilush

Thank you so much for your kind words! We're so glad to hear that you had a great experience with our customer service and that the exchange process was smooth for you. It's always our goal to make things as easy and hassle-free as possible. We appreciate your feedback and look forward to serving you again soon!

Rated 2 out of 5 stars

Wish they’d get back to me.

I ordered a dress for my wife’s birthday. I knew the size might be slightly off, but Popilush assured that exchanges and returns were very easy. The dress arrived a week late after ordering with express shipping, and it is not the right size. I don’t mind but now I’ve been trying to return the dress and have gone through their process multiple times but just keep receiving the same automated email. Never giving me a return slip and when I try to contact their support Number I just get an automated system that only lets me leave a voicemail. Very disappoint after spending $200 on a single item.

December 2, 2025
Unprompted review
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Reply from Popilush

We’re incredibly sorry to hear about your disappointing experience. We understand how frustrating it must be, especially after spending $200 on an item and not receiving the level of service you expected. Late delivery and the difficulty in processing a return are completely unacceptable, and we sincerely apologize for the inconvenience this has caused.
We would like to help you with your return and ensure that your experience is properly addressed. Please reach out to us directly, and we will escalate your case to ensure that the right steps are taken. We deeply appreciate your patience and hope to resolve this for you soon.

Rated 5 out of 5 stars

Beautiful clothes and excellent…

Beautiful clothes and excellent customer service!

December 5, 2025
Unprompted review
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Reply from Popilush

Thank you for your kind words! We're so glad to hear that you're happy with both the quality of our clothes and the service you've received. It’s our goal to offer both great products and top-notch customer care, and we’re thrilled you had a positive experience. We hope to serve you again soon!

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. Wanted to exchange 2 things and they let me keep the items and sent me the 2 things I wanted in exchange. Thank you

December 4, 2025
Unprompted review
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Reply from Popilush

Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service team was able to assist you so smoothly with your exchange. We always aim to make the process as easy and hassle-free as possible. Thanks again for your kind words, and we look forward to serving you again soon!

Rated 1 out of 5 stars

Poor Customer Service and Missing Refund

This was one of the worst online shopping experiences I’ve had. I canceled my order before it shipped and was told my refund would be processed, but months later, I still have not received it. Customer service does not respond to emails or phone calls. Save yourself the headache and shop elsewhere.

November 26, 2025
Unprompted review
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Reply from Popilush

We're truly sorry to hear about your experience, and we completely understand your frustration. We apologize for the delay in processing your refund and for the lack of communication from our customer service team. This certainly isn't the standard of service we strive for.
We have refunded to you. Thank you for checking.
If you have any problem, please feel free to contact us.

Rated 1 out of 5 stars

Bad Customer service

I’m writing this review to share my disappointment with this company’s policy and customer service. I returned a dress and was given a store credit for the amount I paid. Although I didn’t pay close attention to the fine print at the time, I assumed — as most customers would — that store credit for money I already spent would remain valid indefinitely.

When I tried to use the credit, I was told it had expired after one year. I contacted customer service, and despite explaining that I simply missed the expiration detail, they refused to honor my original amount and only offered me $10 off my next order.

So the company ultimately kept $66.41 of my money, even though I returned the product and received nothing in exchange. I’ve genuinely never seen store credit treated this way, and it feels extremely unfair to customers.

Policies aside, good customer service is about doing what’s right — not hiding behind technicalities. Unfortunately, this experience showed me the opposite, and I won’t be shopping here again.

November 25, 2025
Unprompted review
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Reply from Popilush

We sincerely apologize for the frustration and disappointment you've experienced with our store credit policy. Your feedback is invaluable to us, and we deeply regret that your experience fell short of expectations.
We have actived your gift card. Please check.
If you have any question, please feel free to contact us.

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Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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