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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, citing issues such as prolonged waiting times and a lack of updates on order status. Many consumers report not receiving their orders within the initially promised delivery timeframe, and some have been waiting for months. People also report difficulties in getting timely and helpful responses from the company. Consumers report negative experiences with the product received and the delivery service. Additionally, a number of reviewers mention issues with refunds, with many stating that they have not received their money back even after a considerable period. The consensus among reviewers is strong, indicating widespread agreement on these issues.

Based on these reviews

Rated 3 out of 5 stars

Kindly update me pls regarding the status of my order, until now no movement from country of origin, it was said that the delivery period within 5-7 days from placement of order,I placed my order las... See more

Company replied

Rated 2 out of 5 stars

I ordered mobile through seeing in… I ordered mobile through seeing in tamara i thought it was good because it is available in tamara but now I understand why people gave bad reviews king check my... See more

Company replied

Rated 3 out of 5 stars

I ordered one item on 17th july , now its 27th I don’t get the item also today , I mailed many times to posy , but no use !! Why you take so much time , my money is gone 1000sr , i hope that item wil... See more

Rated 3 out of 5 stars

The delivery is 1 week. Poor customer service only chatbot will take your inquiries. No refund or cancel option on the app. But the item that I received is excellent that’s why I give them fair star.

Rated 5 out of 5 stars

There are so many choices of products and searching for the one is easy. The transaction process is very smooth and the clarification of the condition gave you even more choices depending on your budg... See more

Rated 2 out of 5 stars

i order on 16 October now they are saying your order is ready to ship but no one is on customer support only robot msg this is my order id i will give 5 star if i get successful my order 2442e589-... See more

Rated 1 out of 5 stars

I received note from trustpilot about if popsy contact me but unfortunately Never trust their replies — just leave a comment here. They keep contacting me by email but never take any real action. This... See more

Company replied

Rated 2 out of 5 stars

Since 14 april my order confirmed still not yet updated promised time gaven 5-7 days its already 7 days Whn i can expect the order order id bd5a8361-7935-44f2-b7c1-b60421dc8a0d

Rated 5 out of 5 stars

The final delivery of the product was excellent though the whole process was full of lack of communication. Ai is the best way of communication but not the most efficient one.

Rated 5 out of 5 stars

Popsy order very good product sale on online shopping in Saudi Arabia before 6 months ago we buying on poppy web site buying lenova think pad very good working like new condition iam satisfied... See more

Rated 1 out of 5 stars

> About a month and a half ago, I purchased a device from this company and paid the full amount. Upon receiving the device, I was surprised to find an additional charge imposed by the shippin... See more

Company replied

Rated 1 out of 5 stars

Popsy I purchase 01 mobile iphone 13 pro max at 8th April yet untill now I did not received my order please do not give us more trouble, if you can not manging order do my refund I will purchase f... See more

Company replied

Rated 1 out of 5 stars

I ordered a phone through the Popsy app from the UAE over a week ago and still haven’t received it. I’ve sent multiple emails to their support team, but all I keep getting are generic, copy-paste resp... See more

Company replied

Rated 1 out of 5 stars

This company should be shutt down, this can't be happening, I oder my iphone on the 26 August 2025 and till today I haven't received my order, no communication or updates, I paid AED 2300 it's so pro... See more

Company replied

Rated 4 out of 5 stars

I order Iphone 12.. The phone is very good condition..Clean.. Everything was good except delay delivery..I received the product after 22 days order...

Rated 1 out of 5 stars

Warning about Popsy Store – Total Scam! I’m extremely disappointed and angry with Popsy, the so-called online store that claims to sell smartphones. They are complete scammers and frauds. There i... See more

Company replied

Rated 1 out of 5 stars

I am writing to file a formal complaint against the company Popsy. I placed an order for a Samsung Galaxy Flip mobile phone with Popsy approximately six months ago and paid the full amount at the... See more

Company replied

Rated 1 out of 5 stars

It's been 16 days since i placed my order and paid no communication from popsy no shipment are these people scammers? I cannot track my order either..what kind of a business are you people running ho... See more

Company replied

Rated 1 out of 5 stars

Fraud company , they are dishonest , very bad communication , you will not find any customer happy with them . Most people did not receive their order nor money . Don’t deal with them & if you want... See more

Company replied

Rated 1 out of 5 stars

Popsy is a scam. Ordered a laptop since Dec. 10 : 24. Since not received an update on my order despite several emails requesting an update. A machine called Sofia promises to contact within a short ti... See more

Company replied

Rated 1 out of 5 stars

Hi popsy u answer me to contact they email u mentioned in previous review but u send me automatically email to chat with support team who already not answering any email stop playing with people.i wi... See more

Company replied

Rated 1 out of 5 stars

I ordered a phone through popsy. Don't buy from them.still there is no shipping details because they don't shipped the item,and their customer care is worst and don't respond.the only way to contact... See more

Company replied

Rated 1 out of 5 stars

Popsy is a scam Popsy is a scam. I ordered a mobile in March. 5: 2025. Despite several emails requesting an update, I have not received an update on my order. A machine called Sofia promises to conta... See more

Company replied

Rated 1 out of 5 stars

I placed my order last January 30cf34d105-32ad-46db-b9c1-1d3ff2b80d8e but it hasn't come until now. I tried to contact their support page emailed them several times but no one replies.What's goin... See more

Company replied

Rated 1 out of 5 stars

Jean Marie Truell your company is very bad scamming people.... I order ps4 pro last October 28, 2025 until now I haven't receive it. They reply to your email with the same reason and promises done by... See more

Company replied

Rated 1 out of 5 stars

Amir here, It has been over a month since I placed my order, and I still have not received it. I have contacted you multiple times, and each time I was promised a resolution within 3 busines... See more

Company replied

Rated 1 out of 5 stars

I made an order on 8th aug , after 10 days I tried to track the order but found , the order only confirmed . I communicate with them asking more info and if possible to cancel but they reply vague .... See more

Company replied

Rated 1 out of 5 stars

We worked with Popsy LLC as vendor with name of MobiPro International Mobile Trading LLC for few months and they are not paying our pending payment of AED 154,000 since last 6 months. WE have called o... See more

Rated 1 out of 5 stars

I have been waiting for over a month for my refund and POPSY keeps sending the same useless email signed by a person named Ahmed, telling me not to send more emails. This is nothing but a delay... See more

Company replied

Rated 1 out of 5 stars

Dear popsy Below order was done at 8 April 2025 from saudi aribia, as per your agreement Order will be delivered with in 5 to 7 days yet not delivered now 23 days completed almost , just Need your... See more

Company replied

Rated 1 out of 5 stars

POPSY IS TOO BAD Popsy, do some action!!! I submitted the requirement for warranty on may 17 or 18, then you said 48 hours or 3day the process why still now no one from poppsy who updating me i buy... See more

Company replied

Rated 1 out of 5 stars

I want to strongly warn everyone about Popsy. This company is running a dishonest operation. They take hard-earned money from customers and then completely ignore them. No support, no communication –... See more

Company replied

Rated 1 out of 5 stars

Ordered an iPhone from Poppsy on June 1st with delivery promised by June 18th. Still nothing received. Over 14 emails, only bot replies. They even asked me to rate the product I never got! Very d... See more

Company replied

Rated 1 out of 5 stars

14 days passed no shipment. I placed my order on 17 March 2025, and as per your stated delivery time of 5-7 days, however, I have not received any tracking number or shipment number to date. I... See more

Company replied

Rated 1 out of 5 stars

Can someone please tell us if popsy is actually going to deliver our phones ? Accrosss every social platform it's just complaints about the same thing and responses from popsy are the same these autom... See more

Company replied

Rated 1 out of 5 stars

Why does popsy not have a calling line? I have been trying to get reach of them in 3 days I keep asking for a call so u can follow up my order and they keep sending an auto response but are not addr... See more

Company replied

Rated 1 out of 5 stars

Pathetic experience. Don't buy items from this website. At the time order they say it will deliver within 5-7 days. But even after 15 days it will not deliver,and also their website mentions that... See more

Company replied

Rated 1 out of 5 stars

VERY SLOW ACTION ... ... Popsy giving good discount in the Advertised to attract buyers for their items however at the end of the order you will be disspointed.. !!! When your reaching out with the... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Computer Store
  5. Electronics Company
  6. Online Marketplace

Written by the company

Looking for a smart way to get awesome electronics without burning a hole in your wallet? Well, you've just hit the jackpot with Popsy! 🎉 Here's the scoop: Popsy is the New Way to buy Electronics, the place where your tech dreams meet crazy-good prices. Imagine getting your hands on smartphones, tablets, and laptops from the top brands, all at jaw-dropping discounts – up to 70% off, to be exact! Why should you choose Popsy? Simple. We're all about you and your budget. Our gadgets are not just affordable; they're also quality-checked and come with a solid 12-month warranty. That means you're getting the real deal without the hefty price tag. But here's the best part – when you buy from Popsy, you're not just treating yourself; you're also helping the planet. Yep, we're big on recycling and reducing electronic waste. So, it's like getting cool stuff while being an eco-hero. How awesome is that? Ready to score big on gadgets and be a superhero for the planet? Dive into Popsy – where the prices are low, the gadgets are high, and you're in for a win-win deal. Trust us; you won't want to miss this! See you at Popsy! 🌟


Contact info

2.5

Poor

TrustScore 2.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AfteFrom Losing Hope to Getting My Money Backr waiting for six months

After waiting for six months, Popsy finally contacted me and I was able to get my money back. I want to clarify that my feeling that they were an AI or a scam was not correct, thank God. However, because of the long waiting time, I had lost hope of ever recovering the amount. As they say, when we lose hope and forget about something, God may return it to us in the best way. In the end, my experience with them was not good, but they fixed the issue, and they are not scammers as I initially thought

August 29, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hi Lanna,

Thank you for taking the time to share your experience. We sincerely apologize for the long waiting period and understand how frustrating it must have been for you.

We are glad that your issue was finally resolved and that you were able to get your money back. Your feedback is important to us, and we truly appreciate your patience and understanding throughout this process.

At Popsy, we are committed to improving our services to ensure smoother experiences for our users, and your input helps us a lot in doing so.

Thank you again for giving us the opportunity to assist you.

Best regards,
Mohammed
Popsy Support Team

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Rated 5 out of 5 stars

When I contacted Customer Service

When I contacted Customer Service, the experience was fine

February 4, 2026
Unprompted review
Popsy logo

Reply from Popsy

Thank you for sharing your experience 🌟
We’re glad to hear that your interaction with Customer Service was a good one. At Popsy, we always aim to provide helpful and responsive support, and your feedback truly means a lot to us.

If there’s anything we can assist you with in the future or any way we can improve, please don’t hesitate to reach out.
Best regards,
Mohamed
Popsy Customer Support Team

Rated 5 out of 5 stars

Satisfied with your customer service…

Satisfied with your customer service team

January 31, 2026
Unprompted review
Popsy logo

Reply from Popsy

Hello Sadiq,

Thank you for your kind words! 🌟
We’re glad to hear that you’re satisfied with our customer service team. Your feedback motivates us to keep providing the best experience possible.

Mohamed – Popsy Customer Support Team

Rated 5 out of 5 stars

Great and good cooperation for us

Great and good cooperation for us

January 26, 2026
Unprompted review
Popsy logo

Reply from Popsy

Hello Richard,

Thank you for your feedback! 🌟
We’re glad to hear that you had a great experience and good cooperation with us. We look forward to continuing to serve you!

Mohamed – Popsy Customer Support Team

Rated 1 out of 5 stars

Don't order popsy

Don't order popsy
I order 14 nov and still not receive my order and also they don't respond the Email

January 11, 2026
Unprompted review
Popsy logo

Reply from Popsy

Hello,
We’re sorry to hear about your experience, please rest assured that we take such matters very seriously. Kindly reach out to us again with your order details, and our team will prioritize reviewing your case and updating you as soon as possible. We are committed to resolving this issue and improving our service.

Thank you for bringing this to our attention, and we appreciate your patience.

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Rated 1 out of 5 stars

> About a month and a half ago



> About a month and a half ago, I purchased a device from this company and paid the full amount. Upon receiving the device, I was surprised to find an additional charge imposed by the shipping company, which I was forced to pay. I immediately contacted the company, and I was assured that this extra amount would be refunded.
Despite the time that has passed, no refund has been issued to date. This reflects a lack of transparency and professionalism. I strongly advise against dealing with this unreliable company.
My order number
ee84b2ee-7778-4e29-8eac-8d03be257f86

October 6, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced.

Please rest assured that we will review your case carefully. As per our policy, we always refund any customs or additional charges paid by customers when applicable. Once the verification is completed, the refund will be processed accordingly.

We appreciate your patience and cooperation, and we will make sure this issue is resolved as soon as possible.

Best regards,
Popsy Team

Rated 1 out of 5 stars

Very bad company

Jean Marie Truell your company is very bad scamming people.... I order ps4 pro last October 28, 2025 until now I haven't receive it. They reply to your email with the same reason and promises done by AI no actual human. Stay away from this scam company.

October 28, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

We sincerely apologize for the inconvenience and frustration you have experienced. We take your feedback very seriously and are committed to resolving this matter.

Please note that your order is being reviewed, and we would like to personally assist you in tracking it and ensuring it reaches you as soon as possible. Kindly provide your order number and any additional details so we can address this directly.

We deeply regret the negative experience and appreciate your patience as we work to make this right.

Best regards,

Rated 1 out of 5 stars

Tamara tabby not work

Tamara tabby not work

December 7, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

Thank you for your message. If Tabby or Tamara is not working for you, please note that we have other payment options available. Kindly reach out to us via email so we can assist you in completing your order.

Best regards,

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Rated 1 out of 5 stars

I ordered 21 November 2025 they are…

I ordered 21 November 2025 they are said 2/3 or 4/5 working days but almost 1 week gone I don’t received Popsy is not gd delivery policy not good i think refund and return policy also not gd please be careful when u order Popsy

November 21, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

We sincerely apologize for the delay you are experiencing with your order. This is not the service level we aim to provide.

In order for us to check the issue immediately and resolve it for you, please provide us with your order number. Once received, we will investigate the status and update you as soon as possible.

Thank you for your patience, and we’re here to assist you.

Best regards,
Popsy Team

Rated 2 out of 5 stars

I ordered mobile through seeing in…

I ordered mobile through seeing in…
I ordered mobile through seeing in tamara i thought it was good because it is available in tamara but now I understand why people gave bad reviews king check my order popsy and ask your supplier to dk it fast bcz your supplier running your picture

a9c3b4d7-a1d7-4397-8db7-3f1651373c91 no m0567994643v saudi

November 16, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

Thank you for your message. We have checked your order and would like to inform you that it has already been delivered successfully.

If you need any further assistance or have any additional questions, please do not hesitate to contact us. We are here to help.

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Rated 1 out of 5 stars

My order was not delivered and the…

My order was not delivered and the support team did not work on it more than a month

October 24, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Customer,

We sincerely apologize for the delay and the inconvenience you have experienced. This is not the level of service we strive to provide. To help us investigate your order and resolve the issue promptly, please provide your order number.

Once we have the details, our team will review your case immediately and ensure a proper solution is provided.

Thank you for your patience and understanding.

Best regards,
Popsy Team

Rated 2 out of 5 stars

i order on 16 October now they are…

i order on 16 October now they are saying your order is ready to ship but no one is on customer support only robot msg
this is my order id i will give 5 star if i get successful my order
2442e589-c173-470c-a37a-b794b2a0d3e4

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud company

Fraud company , they are dishonest , very bad communication , you will not find any customer happy with them . Most people did not receive their order nor money .
Don’t deal with them & if you want to make complain contact me

August 8, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Ali,
We are truly sorry to hear about your experience. At Popsy, we take all feedback seriously and strive to provide honest communication and reliable service. Please contact our support team with your order details so we can investigate your case promptly and work toward a resolution.

Your satisfaction is very important to us, and we are committed to addressing any issues our customers face.

Best regards,
Popsy Team

Rated 1 out of 5 stars

Popsy is a very bad website to buy…

Popsy is a very bad website to buy product. I order a laptop invest my money and wait almost half month. I Don't know what happened ahead. I recommended not to buy anything from them

October 2, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear MD EMDADUR RAHAMAN,

We sincerely apologize for the inconvenience you experienced. This is not the standard of service we aim to provide. Please contact our support team directly with your order number so we can investigate the issue and provide you with an update or resolution as soon as possible.

Your feedback is important to us, and we are committed to improving our service.

Best regards,
Popsy Team

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Rated 1 out of 5 stars

Order take time, cancelation refused

I ordered Monday 29th September at popsy.app and still not get my order. I asked for cancelation they refused it today.
I need to know when I will get my order? Because the status still ready to ship since 1st October

September 29, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Bernalydie,

We sincerely apologize for the delay you are experiencing. This is not a common issue for us, and we would like to investigate it immediately. Could you please provide your order number so that our team can look into the matter and provide you with an update as soon as possible?

Thank you for your patience and understanding.

Best regards,
Popsy Team

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