Regatta Reviews 33,734

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality and the affordable price of the products. Consumers appreciate the product's features, such as being waterproof, warm, and comfortable. People also highlight the efficient delivery service. However, some reviewers report issues with the order process and the courier service, particularly with items being delivered to the wrong address. Some consumers have also reported problems with the sizing of certain items, as well as the fit of hoods on some products.

Based on these reviews

Rated 4 out of 5 stars

Absolutely lovely coat for this awful wet weather (February 2026…) it’s warm, water and wind proof, and lightweight. Lots of lovely warm lining that tends to go with your arms as you put them into... See more

Rated 4 out of 5 stars

Shopping was easy and delivery smooth. The adult waterproof changing robe is fantastic and keeps me dry. The rain just drips away. My only criticism of what let's down this product is its hood. It is... See more

Rated 4 out of 5 stars

Regatta handled order quickly, items were of good quality. Just don't use Evri as your courier as they delivered both orders to the wrong address. I had to search the neighbourhood for the door that c... See more

Rated 5 out of 5 stars

I have never had a bad experience with Regatta. Goods are always as described and arrive really efficiently. I already owned a pink pair of their Risely waterproof boots and ordered a short and long p... See more

Rated 5 out of 5 stars

Lovely facilities and all staff were helpful, friendly and efficient. Nice back and scalp massage. My only gripe was the vegetarian meal was rather unimaginative and very small compared to my compani... See more

Rated 5 out of 5 stars

Always great choice and even better prices plus extra discounts available plus as a member I’ve got free delivery. This is my 4th Orla kiely changing robe from regatta and can’t recommend highly enoug... See more

Rated 5 out of 5 stars

I always order my gilets from Regatta. Great quality compared to other brands whose zips are poor quality and never last. Items arrive quickly. Be aware though, different models of gilet are very diff... See more

Rated 5 out of 5 stars

I purchased a waterproof jacket. I was very pleased with the item- it was waterproof and cosy, but noticed some stitching came apart on the front of the jacket after two days. Regatta responded quickl... See more

Rated 5 out of 5 stars

I bought these for a bit more water resistance when working outside, clearing out an overgrown garden. I'm a die hard Snickers user, so I wasn't expecting much apart from the softshell properties, but... See more

Rated 5 out of 5 stars

Excellent. Had to return items which were either a little to big or small but returns online were easy to arrange. I paid return postage (many companies charge for return so no big deal) refunds were... See more

Rated 5 out of 5 stars

So far I’ve found the Regatta clothes to be well made and reasonably priced. The website and ordering process is easy. I like having the account and access to discounts as all savings are welcome. D... See more

Rated 1 out of 5 stars

I'm hoping by leaving this review someone will actually respond to me Bought some boots on 5th December, dispatched on 10th December apparently but still no tracking info. Tried to contact via cha... See more

Company replied

Rated 1 out of 5 stars

For as long as Evri are the default courier (you can pay an additional charge for an alternative courier) I will not order from Regatta. There were promises from Evri regarding delivery times which d... See more

Company replied

Rated 5 out of 5 stars

Bought this for my 10-year-old daughter's school trip. The color (we chose the pink/wine option) is lovely and just as pictured. It’s lightweight and waterproof, which is perfect for unpredictable wea... See more

Rated 3 out of 5 stars

An order for 2 fleece arrived via evri, just left on doorstep, only 1 fleece was in pack despite packing slip showing 2. Trying to speak to regatta customer services, other than AI Arthur email is imp... See more

Company replied

Rated 5 out of 5 stars

Such a good price, that I bought a 2nd pair to keep at my parents for dog walking. Given we’ve had said dog for the last two weeks, the weather has been wet and vile, our walks muddy across downland... See more

Rated 5 out of 5 stars

Such an easy website to navigate. Bought two fleece tops in the sale. Arrived really quickly, two days and they were delivered. Excellent packaging. Great quality tops, beautiful colours. I now have f... See more

Rated 5 out of 5 stars

I have an awkward shaped pair of feet and have problems obtaining suitable footwear. Also finding sturdy robust and waterproof trainers used to be achore until I found Regatta. They advertised the... See more

Rated 5 out of 5 stars

Bought pair of prolite trousers, impressed. Well made and decent quality material. They are water resistant, so happy & dry camper. Order & delivery process simple and efficient with updates. Would re... See more

Rated 1 out of 5 stars

Hello, i had a bad experience with a delivery man who left the parcel to a different location (either house no or flat no) than the one mentioned on the order. I let Regatta known and the customer s... See more

Company replied

Rated 1 out of 5 stars

Having issues getting my money back from two orders: #61632668 (total £107.10) - ordered direct from Regatta #731390996 (total refund amount £118.40) - ordered from Regatta via Matalan N... See more

Company replied

Rated 1 out of 5 stars

RETURNS IS AWFUL I bought 3 pairs walking trousers, went for a bigger size, for 2 and my size for one, all too small, tight hip fit for women, tried to returned them straight away, took one week fo... See more

Company replied

Rated 1 out of 5 stars

My coat arrived with a misaligned zip. Dealing with customer services was terrible at every level. The phone cuts off as soon as you ring, live chat wasn’t working, emails slow, appearing to give a so... See more

Company replied

Rated 1 out of 5 stars

Ordered a pair of walking boots - waited three weeks with no updates. Struggled to speak to an actual person regarding this, constantly trying to explain to a chat bot that my parcel had not arrived.... See more

Company replied

Rated 1 out of 5 stars

I waited for two weeks for delivery only to be told at the very end that parcel was being sent back to regatta Evri kept giving me false information Such as your parcel is out for delivery etc et... See more

Company replied

Rated 1 out of 5 stars

I received a dryrobe as a Christmas present on 25th December 2025 and noticed the lining and seams were coming away on the 24th January 2026. Unfortunately, as it was a gift I don’t have a recipe. I... See more

Company replied

Rated 1 out of 5 stars

Item I wanted had either black or brown chest pocket but on website you could choose so bought item and sent numerous emails asking gilet bought could be supplied with brown being blocked by AI. Gilet... See more

Company replied

Rated 1 out of 5 stars

The regatta online website order process was ok and my orders dispatched within 2 days and delivered by Evri on a 2day service. However issues then arise if you need to return items to regatta. I... See more

Company replied

Rated 2 out of 5 stars

I am on my second attempt at receiving my order. First time Evri just returned it to Regatta with no explanation who did then refund me. I then had to reorder (and it cost me more) and again the par... See more

Company replied

Rated 3 out of 5 stars

I have bought other products from Regatta and been pleased with the quality. On this occasion o felt the product fell short of the quality I was hoping for. The coat is perhaps a little oversized and... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 pairs of Risley boots but within 5 minutes I needed to cancel it pair but there was no option to do that other shops give you 15 to 30 minutes to cancel. So I had to wait to receive them w... See more

Company replied

Rated 1 out of 5 stars

Unfortunately still not recd my purchase from regatta due to non delivery by Evri. Despite me sending lots messages for for delivery updates repeatedly 'fobbed off' by an Evri AI (pretending to be re... See more

Company replied

Rated 1 out of 5 stars

My Regatta item was declared lost by its awful courier Evri. Regatta offered me a full refund so I ordered a replacement which I paid for again. They also offered ‘free’ postage on the repla... See more

Company replied

Rated 3 out of 5 stars

My regatta changing robe was a present, it is enormous that allows for several thick layers to be worn underneath, but sadly the size of the hood is quite skimpy. No good for slightly breezy weather o... See more

Company replied

Rated 1 out of 5 stars

Products are generally OK, but Regatta's customer service is virtually non existant, no phone to call, no chat and only a kind of email. Let's hope there isn't some disembodied AI reply!! What... See more

Company replied

Rated 1 out of 5 stars

Bought 3 coats in the same size and all came in completely different fits and sizes with misprinted labels inside as well. I provided proof of the misprinted labels and sizing and asked for an exchang... See more

Company replied

Rated 5 out of 5 stars

Great sale price and loved the extra discount code and free delivery. I had seen this coat elsewhere for sale and nearly purchased, therefore I am so glad that I checked your website beforehand becaus... See more

Rated 1 out of 5 stars

The main problem was with Evri. Wanted the item to be delivered to my local Post Office. Got the usual messages from Evri " received/out for delivery " etc. Then got message that unable to deliver... See more

Company replied

Rated 2 out of 5 stars

Have purchased many Regatta products jackets, trousers, boots hats, fleeces. (Always been happy with them) Unfortunely the only pleasing thing about my recent purchases was the colour, they are exact... See more

Company replied

Rated 5 out of 5 stars

I’ve known this brand for a few years now and it’s never disappointed me. I’ve just bought my second jacket and, once again, the quality is excellent. The functionality you get for the price is genuin... See more

Rated 1 out of 5 stars

My order was delivered to the wrong postcode area (L8 – Toxteth) instead of my home in Seaforth (L21). GPS and delivery photos clearly show it was left in a completely different area. Regatta refu... See more

Company replied

Rated 5 out of 5 stars

Regatta did an amazing job dispatching the item very quickly and keeping me informed about the process. The trousers were exactly as described at a very good price. Sizing and colour were as expected... See more

Rated 1 out of 5 stars

I ordered a jacket on the site, when it arrived it was damaged, the toggle on the hood was snapped off, and the zip is not finished, meaning it wouldn't be waterproof as advertised. There are also mul... See more

Company replied

Rated 1 out of 5 stars

Order was not delivered. EVRI delivery information clearly shows a different person and geographic location and a parcel that was far too small to be my order. Shared all this with Regatta and the... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Outdoor Furniture Store

About Regatta

Written by the company

Regatta Great Outdoors Regatta Great Outdoors
Shop New In Shop Waterproof Jackets Shop Women Shop Men Shop Kids Contact Customer Care

About Regatta

Embrace adventure and the unreliable British weather with Regatta Great Outdoors' high-quality range of waterproof jackets, fleeces, walking boots and camping equipment. A family-owned outdoor and leisure clothing company with one simple mission, to produce affordable clothing not only for adventurers but for those who want to open their front door and just have fun. Regatta’s philosophy of producing affordable clothes for everyone has made the brand one of the most loved in Britain.


Contact info

  • Basecamp, Mercury Way, M41 7RR, Manchester, United Kingdom

  • regatta.com

4.3

Excellent

TrustScore 4.5 out of 5

34K reviews

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Rated 4 out of 5 stars

Good price in sale

Good price in sale. A little disappointed by the lining and the internal drawstring which I feel could and should have been more substantial. Colour and size are both what I wanted.

February 13, 2026
Rated 3 out of 5 stars

Lack of common sense

I received an email saying you had canceled my order as the coat I wanted was out of stock and I received a refund. I was given a 10% discount for another purchase which was appreciated but you failed to tell me that the same coat was available but in a different colour. Luckily I had the foresight to check this and I was able to reorder it again.
My point being you could have simply emailed me asking if I wanted the exact same coat but in a different colour. Now your probably going to tell me your system doesn't allow this but that's not good enough. It's simply a lack of common sense.

February 13, 2026
Rated 5 out of 5 stars

Reduced dry coat

I bought my granddaughter a dry coat at an advertised reduced price. I received e mails regarding my purchase and notifications of delivery which was within a few days. An excellent product, a reasonable price and efficient service. Well done Regatta.

February 9, 2026
Rated 4 out of 5 stars

Good product.

Good product but the small was too small for a very slim man. Suggest going a size up. I would swap it but he threw away the pouch!

February 13, 2026
Rated 1 out of 5 stars

Rubbish Communication

I ordered a coat waited 8 days it didn't arrive.
I emailed them they said order was cancelled.
Fair enough.
I asked for a refund.
They got back to me a few days later and told me to wait another 48 hours.
Rubbish communication.

February 9, 2026
Unprompted review

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