Remitly Reviews 103,146

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the ease of use, the smooth transfer process, and the clarity of the app. Customers highlight the convenience of sending money internationally, with many noting that the process is straightforward and reliable. People also value the speed of transfers, with funds often becoming available within minutes. Consumers are pleased with the payment options and the overall user experience. The app is praised for its simplicity and clear explanations. Many reviewers trust the service for sending money to their families, emphasizing the peace of mind that comes with knowing their loved ones receive the money on time. They also appreciate the transparent fees and reliable delivery.

Based on these reviews

Rated 5 out of 5 stars

Our purpose is to help people and businesses help each other. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.... See more

Rated 5 out of 5 stars

I hadn’t heard of Remitly, and was super stressed as I had my usual transfers to pay each fortnight using WISE to my overseas team … and WISE suddenly shut my account down! Hours wasted trying to get... See more

Rated 5 out of 5 stars

It’s my first time to experience app have a very good service like that and safe as well If somebody ask me what app they can use, I will suggestion this one . It has quality security fast service... See more

Rated 5 out of 5 stars

Remitly was very easy to use compared to other methods like Western Union. After setting up a bank account connection, I could easily send money to myself here in Thailand. The speed of having the... See more

Rated 4 out of 5 stars

The transfer process worked very smoothly. Remitly said that the transfer was complete in about 1 minute, while a competing service sometimes took hours. Also the exchange rate was slightly more f... See more

Rated 5 out of 5 stars

This remittance was for a medical emergency where my Brothers life hung in the balance… pay up first before medical care( pharmaceutical, tests and humane care ) would be administered! My broth... See more

Rated 5 out of 5 stars

I’ve used Remitly several times and it has worked smoothly every time. Transfers were straightforward, the process was easy to follow, and the money arrived as expected. I appreciate how simple the ap... See more

Rated 1 out of 5 stars

Arranged for money transfer whilst on holiday through express delivery to rajkot, India. Got receipt of money transaction is ready to collect. But no bank or forex partner honoured immediate cash re... See more

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Rated 4 out of 5 stars

Mujhe remitly app bahut achcha Laga kyunki main char bar receive se India Paisa bhej chuka hun Aage bhimately mujhe bharosa dega aur main aise Hi paise bhejta rahunga thank you remitly

Rated 5 out of 5 stars

Very easy to set up my account and transfer money. It feels secure with the security system in place. Kept informed of each transaction and notified whenever there was an issue with my re payment whic... See more

Rated 5 out of 5 stars

Your first transfer may take some time (for KYC verifications by both banks probably and money laundering checks) but after that it transfer the momey in real time or within few mins. Also the ra... See more

Rated 1 out of 5 stars

Waste of time and money. Promises promotions but then declines the offer under one reason or another. They are still happy to do the transfer except the promo which is £10 for a £1000 transfer. Really... See more

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Rated 5 out of 5 stars

This app for sending and receiving money is excellent, the best I've used in a long time. You have the money available in your account in 10 minutes. It's super reliable. Esta aplicación para envia... See more

Rated 5 out of 5 stars

Sending money to family is about trust, and Remitly delivers that trust every time. The process is smooth, fast, and transparent, with clear fees and reliable delivery. Knowing my loved ones receive... See more

Rated 5 out of 5 stars

At first, it was a very difficult process of going through all security requirements. Very frustrating but handled by their agents calmly, pleasantly and professionally. Now the transfers go very sm... See more

Rated 5 out of 5 stars

At first I was sceptical, cus I used to have a different app, and I was having a lot of publicity about Remitly on YouTube. Until I tried out, and I was amazed that was a lot cheaper and instead of ta... See more

Rated 5 out of 5 stars

So easy to use, no hassles, delivery either instantly or within 20 minutes, the user experience is so clean and smooth (website is not cluttered with nonsense ads etc). I was using Western Union but... See more

Rated 5 out of 5 stars

Remitly is very reliable, money is available within minutes, their fees are very budget friendly and they give many sending options; which are very important and convenient. One time I even received a... See more

Rated 5 out of 5 stars

I've never been away from home (Fiji) for work to support my family and sending money to them to help pay for bills has never been so easy🥹 This is the easiest app that has made it possible for me to... See more

Rated 1 out of 5 stars

I think using Remitly is a risk of potential loss, I transferred money and got scammed and they had no empathy instead they were upselling there products and I forced them to take necessary action the... See more

Rated 1 out of 5 stars

I had only the app a few days, I was in the process of helping some people I had met from Africa. The next morning after sending funds to help I was awakened by call from Remitly This call awoke me... See more

Company replied

Rated 1 out of 5 stars

Cannot rely on this exchange house. Especially with larger money transfers, they delay with transfers mentioning about verification but subject is other financial gains. When you follow up after 24 ho... See more

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Rated 1 out of 5 stars

Waited for more than two weeks for a simple USD to CAD transfer. Two other money transfer apps worked just fine in 2-4 days. Remitly kept bouncing back stating silly gaps in the recipient account in... See more

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Rated 1 out of 5 stars

I use this Apps since I came to Canada 2014, from then I use this apps to send money for my family, back then whatever the rate they put is accurate, lately what the rate they put on the top is differ... See more

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Rated 3 out of 5 stars

Good app for transfer of remittances. But they charge fees a bit higher than a lot of other similar platforms. In fairness they are hassle free. Would not recommend if you are looking for zero transf... See more

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Rated 1 out of 5 stars

Transferred funds in 21st December and status says delivered. However the funds were never credited to recipients account. Contacted remitly support about 6 times since then. They keep repeating... See more

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Rated 1 out of 5 stars

They promise you a locked rate enticing you to proceed with transfer then end calculation is much lower than promised. First and last time I will use. Wise way more honest and reliable. Read reviews b... See more

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Rated 1 out of 5 stars

Poor Customer services. I was having some problems with a transaction, and the chat agent did not have a clue and was giving me a reference to a transactions i did a few months ago. Wasted a lot of my... See more

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Rated 3 out of 5 stars

While Remitly usually works pretty fast (at least in my experience), it is rather slow in repaying cancelled/rejected remittances. Remitly claims it may take up to ten (10) business days for the amo... See more

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Rated 1 out of 5 stars

Remitly doesn't have its own bank in the countries it operates (unlike Wise). They work through partner banks that act as third parties in the payment process. This creates absurd bureaucracy, as fo... See more

Company replied

Rated 1 out of 5 stars

These are just useless. Created my account and tried to make transfer. Status was still verifying after 2 days and no update. Everytime when I ring they keep on asking couple of other irrelevant quest... See more

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Rated 4 out of 5 stars

Fees and exchange rates are shown before you send, so you know what you’ll pay and what the recipient gets. Economy (cheaper) transfers can take several days, and in some cases even faster ones don’t... See more

Rated 1 out of 5 stars

I payed the taxi driver in Cartagena Colombia 2x as internet connection was poor in car while driving. As remitly never confirmed payment went through to his Bancolombia account on Dec. 4-5. He got pa... See more

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Rated 3 out of 5 stars

Remitly offers good exchange rates, which is great for getting more value while sending money abroad. However, the transaction fee is fixed at £1.99, regardless of the amount. This makes it worthwhi... See more

Company replied

Rated 1 out of 5 stars

Remitly’s transfer process is smooth and their transaction fee is quite low, which looks good at first. However, the exchange rate they offer is consistently much lower compared to other services.... See more

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Rated 2 out of 5 stars

This is a very popular remitance service, but it is getting worse with time. Delivery time went from hours to days. Worse is that the company announced a specific delivery day, and announces during a... See more

Company replied

Rated 1 out of 5 stars

I had just gave a review praising Remitly less than a week ago and found out last night that they locked down my account and won't give me any kind of explanation! I've never had a problem with using... See more

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Rated 1 out of 5 stars

Remitly took my money then suspended account! When I asked for complaint reference no, no response. Tried to contact customer services and after 1 hour of chat - all the customer service said was t... See more

Company replied

Rated 4 out of 5 stars

Easy and fast process. Better exchange rates than western.Easy to amend / cancel/ refund your transfer. Only issue stopping me giving 5 stars is their South American banks don’t do their part properly... See more

Rated 2 out of 5 stars

You asked twice for the same information on a large transaction. You withheld the monies for several days. Your Mohamed who spent with me yesterday about 30 minutes over the phone is a rude person an... See more

Rated 1 out of 5 stars

⭐ 1 Star – Scam and Unprofessional Customer Support This app is a scam. I lost £400 after being misled by their so-called customer support. The support staff treated me like a servant, not a cu... See more

Company replied

Rated 4 out of 5 stars

I've good experience by sending the rimittinces through rimitly. I'm using rimitly since long time . It's trustable I never shere my card details except remitly.while one day they duducted money from... See more

Rated 1 out of 5 stars

It is pretty good until things go bad. They change delivery time too often and fees r skyrocketing. Horrible customer service. Average wait time is more than an hour. Phone and chat ... none works... See more

Company replied


Company details

  1. #9 of 28 best companies in Money Transfer Service
  2. #104 of 181 best companies in Financial Consultant

Written by the company

The best way to send money internationally - to Asia, Africa, Europe, Latin America and more. Easy, Fast, Affordable transfers anytime, anywhere.

Send money internationally with Remitly

Written by the company

On Time
Know exactly when your transfer is supposed to arrive, and expect it to.
Great Value
A combination of great rates and low fees makes us the affordable choice.
Safe and Secure
We put technology on your side, keeping you safe with state-of-the art security.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

103K reviews

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Rated 1 out of 5 stars

I have put same rupis in uk to India my…

I have put same rupis in uk to India my mother's in low account 6/2/2026 remetly say cardit in your mother's in low but I have proof with bank statement I proved remetly customer care bank statement I call evary singal day but remetly customer care is not solution in my problem is have all documents proof next time I revel proof and don't believe remetly pls never trust remetly is not safe to trnsfar any country sand you money is not safe and

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Making my money transfer easy and…

Making my money transfer easy and quick. I have made 3 international transfers from Australia to the Philippines. Trying to make transfer from the Philippines to a friend wasn't as easy. I had to re - identify myself which was unexpected.

February 6, 2026
Rated 2 out of 5 stars

Not ideal for emergency situations

Funds take days to become available. This company is not ideal for emergency purposes. It makes it very inconvenient for the recipients to keep going back and forth. My mother passed-away and used Remitly to send money for house renovation before bringing my mother home. Workers have been unpaid, materials haven't been purchased, work have been delayed, etc. Not a very good company to send money.

February 11, 2026
Remitly logo

Reply from Remitly

Hi Mirasol, thank you for reaching out! We process refunds immediately after a transfer is canceled, but depending on your bank, it may take up to 10 business days to reflect in your account. We know waiting can be frustrating, and we’re always working to make the process faster. If you need any assistance in the meantime, please don’t hesitate to reach out to us at https://www.remitly.com/help We’re here to help!

Rated 1 out of 5 stars

Banned for nothing

This app is disgusting

February 7, 2026
Remitly logo

Reply from Remitly

Hi Jeris, thank you for reaching out. We're sorry to hear about your experience. If you believe there’s been a mistake or have additional details to share, we encourage you to review instructions on how to reinstate your account here: https://www.remitly.com/us/en/help/article/account-suspended. Our team will thoroughly review your case with care and attention. We appreciate your understanding as we work to uphold the integrity of our services.

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