Sendwave Reviews 22,672

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service for its ease of use and convenience, highlighting the straightforward and smooth process. People also value the speed of transactions and the special rates offered for larger amounts, which they find beneficial. Many reviewers consider it a reliable and efficient way to send money internationally, particularly to Africa, with some mentioning they have been using the service for several years without issues. Consumers have mixed opinions about payments and customer service. While some appreciate the quick processing and user-friendly app, others have reported issues with transactions, delays, and unhelpful customer service. Some reviewers have also expressed concerns about rates, especially for larger amounts, and changes in exchange rates. Despite these concerns, many customers still recommend Sendwave for its overall efficiency and convenience in sending money.

Based on these reviews

Rated 4 out of 5 stars

I like sendwave very much, I have experienced a few minor issues with delays in my transactions being delivered. However, Sendwave's exchange rates could be better at least to match Unity Link. Apar... See more

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Rated 4 out of 5 stars

I love the application for sending friends and family gcash. If you could fix your way of sending cash, you would be 5 stars. Every time I have tried to send cash, the transaction has been cancell... See more

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Rated 4 out of 5 stars

I like Sendwave in terms of sending money I feels so safe because the money you send to your love ones, they get it right away in minute ; gcash or credit to account etc etc. the one thing my concern... See more

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Rated 5 out of 5 stars

I've used Sendwave for months to transfer money from Europe to Côte d'Ivoire. Funds arrive instantly – click "Pay" and it's in the recipient's wallet. Reliable, easy app, fair fees. Only once did they... See more

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Rated 5 out of 5 stars

Sendwave is incredibly easy and convenient to use. It honestly saved me the hassle of doing banking transactions while I was out of the country. Everything is straightforward and smooth, and I never... See more

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Rated 5 out of 5 stars

Send wave, for me is most efficient, reliable, fast, & most convenient agency to send money to Nigeria. As far as sending money across west African is concerned,I recommend send wave to be the right s... See more

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Rated 3 out of 5 stars

Compared to their counterparts, Sendwave does really well when it comes to the speed at which money is transferred. Their rates are also reasonable. Their customer service is however horrible. I had a... See more

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Rated 5 out of 5 stars

Finally, a no nonsense application without judgement. I am able to send to whom I want, when I want and where I want. Other apps I’ve used try’s to “protect me” by questioning my every move. Thank you... See more

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Rated 5 out of 5 stars

I'm thrilled to share my positive experience with Wave! This app has made sending money back home to my mother incredibly easy and hassle-free. With competitive exchange rates and no fees required... See more

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Rated 5 out of 5 stars

I really appreciate the convenience of using Sendwave to reach Family and friends abroad. Your system is quick and easy. Staff or courteous and helpful when needed. Paragraph my only recommendation... See more

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Rated 3 out of 5 stars

I have given you 3 star because despite your rates being great compared to others . Your system of limiting how much a person can send per day to £400 and £1000 is deflecting customers to other apps... See more

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Rated 5 out of 5 stars

It was that closed my account and there's no reason for what you did,I entered a new recipient and used a new bank account and I didn't go over the posted limit..I sincerely offended that you didn't t... See more

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Rated 5 out of 5 stars

Sendwave has been a blessing to my family. My husband and 2 children are still in Nigeria and it's difficult for them financially...especially with hospital emergencies. Things in Nigeria are d... See more

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Rated 5 out of 5 stars

Se ndwave is perfect App to use whenever you want to send money to your beloved one.I have been using this app for years now I have never been disappointed. Send the money now in few minutes the recei... See more

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Rated 5 out of 5 stars

Seamless speedy transactions at a great rate! I was in awe when I changed my currency locally at a 25% discount when I visited home. Glad my family doesn’t have to deal with that. Best next thing is... See more

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Rated 5 out of 5 stars

I honestly find sendwave the quickest and fastest way to send me all over the world especially in Africa. I have never had any issue over 5-6 yrs now I have been using sendwave. I will recommend them... See more

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Rated 5 out of 5 stars

Fast money transfer. App is very user friendly. Fees or exchange rate beats other money transfer fees. I havent even mentioned about their superb customer servicing - kind, respectful, knowleadgeable... See more

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Rated 1 out of 5 stars

It has been almost 2 years since Sendwave suspended my account permanently because they claimed I was sending money to too many people thus raising suspicion.I felt I had been treated so unfairly . I... See more

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Rated 1 out of 5 stars

I sent money to a relative a month ago but accidentally sent the wrong amount. When I tried to call and correct the mistake they didn't help me fix the issue and my relative didn’t get the money. So I... See more

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Rated 1 out of 5 stars

I sent money through Sendwave, and 9 days later I still haven’t received anything. There’s no explanation, no support, and nothing helpful from the app. This will definitely be the last time I use Sen... See more

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Rated 1 out of 5 stars

The fact that you send the same response to every review expressing a problem shows your clear lack of regard to customers' problems. The link you provide is absolutely useless. The numbers you provid... See more

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Rated 1 out of 5 stars

Wow! I truly regret not reading the reviews before downloading this app and inviting my family to join. I’m currently facing the same issue—my funds from 21/02/25 are still pending, despite MTN havi... See more

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Rated 1 out of 5 stars

I sent money to an inactive phone number in Ghana. I contacted MTN Ghana and they confirmed returning the money back to senwave . I contacted sendwave customer service. Send wave sent me text to t... See more

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Rated 1 out of 5 stars

Not all the time its dependable. Usually it takes days to process and its a huge hassle. They keep saying its in process but nothing is happening and it has a low exchange rate and maximum transfer of... See more

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Rated 1 out of 5 stars

Sendwave has gone off the cliff whenever it comes to tranfer. It's no longer instant service. They will hold your funds and claim "technical problems". I'm moving on from sendwave, there are better... See more

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Rated 1 out of 5 stars

I just sent money to my country which is needed ASAP but it’s been 24 hours and still processing . Can’t call customer service because it is weekend, only open Mon- Fri. First the agent said on the ch... See more

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Rated 1 out of 5 stars

Sendwave is very insecure, the app is very easy for scammers to hack into. I was recently scammed, I have not got any support from sendwave. I have been their customer since 2018, and advertised their... See more

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Rated 3 out of 5 stars

Canceled/ delayed transfers citing technical difficulties lasting 5 days or more. In some instances, cash is deposited back into my wallet within a few minutes but recently it has gotten worse. 8 ho... See more

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Rated 3 out of 5 stars

The rates changes too often. The money is sent quickly but when i look back at other transactions there's differences in the exchange rate which is usually higher than previous. I will be looking at... See more

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Rated 2 out of 5 stars

I have used Sendwave for at least 8 years. However the recent interaction showed very poor customer service. Multiple calls and using Chat over a number of days, did not resolve the issue. I was prom... See more

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Rated 1 out of 5 stars

Sendwave fail to return my funds for$1089 they captured in the new wallet option. Now they are requesting bank records which are my personal records. This money is to help friends and family in the Ph... See more

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Rated 1 out of 5 stars

Send money to Ghana yesterday morning for emergency medical care . Still in process, they are blaming MTN Ghana , called MTN Ghana 🇬🇭, they said no issues with their system. A friend of mine sen... See more

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Rated 1 out of 5 stars

Llevo una semana con problemas con mi billetera. Deposité el dinero y lo recibieron sin problema. Luego cancelaron todas mis transferencias, bloquearon mi cuenta y me robaron el dinero. Llamé y nunc... See more

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Rated 1 out of 5 stars

I just made a transfered and payment didn't process so upon calling customer service they said i need to submit the recipient ID. If I don't call I wouldn't even know about it. So I have to request... See more

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Rated 1 out of 5 stars

All Weekends from Fridays to Sundays are just getting worse and worse with Sendwave Service for Mpesa options to DRCongo... Like now My Customers in Congo are not served yet since Friday...... See more

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Rated 1 out of 5 stars

Sendwave works well when transactions are error-free. But if you make a mistake, their support team is slow, poorly trained, and lacks the regional expertise needed to resolve issues efficiently. I’m... See more

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Rated 1 out of 5 stars

Llevo una semana con problemas con mi billetera. Deposité el dinero y lo recibieron sin problema. Luego cancelaron todas mis transferencias, bloquearon mi cuenta y me robaron el dinero. Llamé y nu... See more

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Rated 3 out of 5 stars

There is very poor customer rep response when there's a problem with money sent. On weekend nobody is available to answer any calls and emails takes ages to be responded. Nobody will call you back eve... See more

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Rated 1 out of 5 stars

I processed a transaction since December 3rd. After a week the money wasn’t delivered in Haiti. Therefore I cancelled the transaction. Until now I haven’t received my money back. I am gonna escalate t... See more

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Rated 1 out of 5 stars

There are BETTER options out there like Remitly and Western Union. I was told about SendWave and decided to give it a try. It was a Disappointment! My account was Active and VERIFIED, but yet my trans... See more

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Rated 4 out of 5 stars

Sendwave is doing a great job but the networking from partners like MTN in Ghana need to improve to speed up delivery. Sometimes it takes so long for ur monies sent to be received. These is so upsett... See more

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Rated 1 out of 5 stars

I can’t even give wave one star the app is there to send money to your family in any country and they try to get into your business which is ridiculous. Then they take so long if you send them the sta... See more

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Rated 1 out of 5 stars

If i could put no star at all it would be even better. Whats supposed to be an "instant" payment never even went through. It has already been more than 24 hours and my recipient didn't receive the mon... See more

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Rated 5 out of 5 stars

My experience has been very good over the period. It is a trusted money transfer system that protects the rights and interests of its customers, and ensure that. Recipients get their money or internet... See more

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Rated 2 out of 5 stars

I call for help ..my sister cant open her gcash ,I wish the money will transfer to active gcash.. they call gcash Philippines only answering machine answer and so much to do and choices are so confusi... See more

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Company details

  1. #19 of 28 best companies in Money Transfer Service

Written by the company

Fast, affordable transfers from North America and Europe to Africa, Asia and the Americas with excellent rates.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 1 out of 5 stars

Excellent company.

Excellent company.

February 3, 2026
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Reply from Sendwave

Hi, Betty! Thank you for sharing your positive feedback with us. We noticed that your rating doesn't reflect your comment, and we would be keen to find out how we can improve our services. For more details, to get in touch: https://www.sendwave.com/en/contactWe’ll need your transaction or customer number to locate your account number.

Rated 3 out of 5 stars

The inconvenience of changing…

The inconvenience of changing recipients when there is an issue. Other companies have that competitive advantage over you. Secondly, retrieving your money takes long when an issue arise. This needs looking at for redress.

February 7, 2026
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Reply from Sendwave

Hi Nfamara! We are sorry to hear about your experience and we appreciate your feedback about our service. One of our customer service executives will be in contact soon to discuss this further with you.

Rated 4 out of 5 stars

The ease and the rates are great for…

The ease and the rates are great for sending to my family members. I would recommend to friends and new comers who want to download the app

January 31, 2026
Sendwave logo

Reply from Sendwave

Hi Jonnie! Thanks for recommending us! You can invite friends and family through our Refer a Friend program to earn rewards. Learn more here:
https://www.sendwave.com/referral-program-terms-and-conditions

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