Rocket Lawyer Reviews 9,675

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly experience, highlighting that the platform is straightforward and easy to navigate. People also find the service and website helpful for creating legal documents, with many praising the templates and customization options available. Consumers also appreciate the customer service provided, with some reviewers specifically mentioning positive experiences with agents who were attentive and helpful. However, some reviewers express concerns about the subscription model, with opinions varying on its value. Some customers found it difficult to cancel or felt it was not worth the cost, while others appreciated the access to various legal forms and information. A few reviewers also mentioned issues with editing templates and accessing full editing mode, as well as occasional difficulties in obtaining support.

Based on these reviews

Rated 5 out of 5 stars

Rocket Lawyer helped us create a promissory note to use with friends to whom we're lending money. It's a one-time event. We spoke with two of your reps and they were very helpful and honest about avoi... See more

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Rated 5 out of 5 stars

I recently prepared a Quit Claim deed to remove my brother from the title of my home. He had co-signed 13 years ago to help me qualify for the purchase. I found the process of completing the form to b... See more

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Rated 5 out of 5 stars

I used Rocket Lawyer UK to seek professional advice with regard to separation agreement. The whole process was painless and dealt with in a timely manner. Aamer Latif is very knowledgeable, profession... See more

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Rated 5 out of 5 stars

I had to prepare a few legal documents for the sale of my business for banking purposes. They wouldn't transfer the accounts to the new owner without these documents. Using the 7 day free trial, it... See more

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Rated 5 out of 5 stars

I needed articles of organization for my new LLC. I'd tried another site like legalzoom that just wasn't what I needed. Rocket Lawyer made it easy and simple and when I called to cancel I offered to... See more

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Rated 5 out of 5 stars

You did a great job explaining which type of deed we needed to use, and it was so easy to input our information, and to customize it. I like how you saved my documents so I could come back and modify... See more

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Rated 4 out of 5 stars

prepared 3 wills for family members during 7day Free Trial. Rocket Lawyer's Will template was very user friendly and accurate for the state in which I reside. I would have given 5 stars but their on-l... See more

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Rated 4 out of 5 stars

The process was easy to sign up. The options for a subscription is more than I expected. Usually the offers are monthly or yearly for subscription prices. It was difficult for me to determine how t... See more

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Rated 5 out of 5 stars

We were in the rough spot, of a friend nearing the end of his life, and he had not undertaken a will. The ability to in less than an hour, give him the assurance that his wishes would be fulfilled,... See more

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Rated 5 out of 5 stars

I was selling a car (owner financing) and I didn't want to 'go it alone'. I enlisted the free trial at Rocket Lawyer and it was a fantastic experience. I had to do two strikethroughs but otherwise i... See more

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Rated 4 out of 5 stars

Some nice options; however, difficult to access the full edit mode. I did it once, but couldn't access that status a second time under a time deadline. I appreciate the templates; however, they are... See more

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Rated 5 out of 5 stars

Rocket Lawyer was a very helpful resource when I needed 2 different kinds of legal templates. It was helpful in determining which kind I needed too. Canceling the subscription was simple to do afterwa... See more

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Rated 5 out of 5 stars

I was researching some things I was curious about I used a trial and figured out what I need to know but didn't use it anymore they took my payment out and I told him I didn't use it if you want it an... See more

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Rated 5 out of 5 stars

This company offers such a great service with an available free trial. I would not have been able to create my legal documents without Rocket Lawyer's perfect guidance. With their service, creating my... See more

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Rated 5 out of 5 stars

Saved me a ton of money, incredible customer service. Perfect for anyone that needs any type of legalese contract. A single deed prep costs more than a month of unlimited contracts

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Rated 5 out of 5 stars

I have used legal zoom services before. However, the experience was average. At Rocket Lawyer, I had a fantastic experience. The staff were friendly and it made me feel right at home. The creation... See more

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Rated 5 out of 5 stars

Rocket Lawyer made it super easy to update our estate documents. From Power of Attorney to Will everything was easy and efficient to compile. Plus, it is always reassuring to know that Rocket Lawyer i... See more

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Rated 5 out of 5 stars

The agent provided excellent service by listening carefully and understanding my needs perfectly. Not only did she help resolve my issue, but she also educated me about a new plan that I'm now excited... See more

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Rated 5 out of 5 stars

Love your platform and recommend all the time. I end up starting documents and then have to customize them so much I start over. Not your fault. Would rather pay more per document than securing charge... See more

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Rated 1 out of 5 stars

Disappointing that they deceive you at the end of the process to ask for your credit card details after wasting time filling in the form. There is no warning about payments at the start. If tha... See more

Company replied

Rated 1 out of 5 stars

Very misleading and fraudulent business! I started with the trial which I forgot to cancel. Then off course you will be converted to a subscription. Makes sense, although a heads up by mail would... See more

Company replied

Rated 1 out of 5 stars

Beware these people steal your money directly from your bank account. If you make a fuss they make a pretence of looking into it but do nothing. This is their business model. It's modern day highway r... See more

Company replied

Rated 1 out of 5 stars

Lawyer for my TM case was rushing me and kind of rude. Then, when a follow up was needed, he ghosted me. I contacted Rocket Layer and the lawyer, and no one would respond to me, despite the action bei... See more

Company replied

Rated 1 out of 5 stars

I’ve been a paying member for years, but when I finally needed help with a trademark matter for our company, the experience was disappointing. I was directed to the wrong email to upload documents, ch... See more

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Rated 1 out of 5 stars

What everyone else complains about, they get you with the free 30 days trial, and then it's impossible to get your money back. Don't bother with the subscription; you can get the same assistance f... See more

Company replied

Rated 1 out of 5 stars

This company was somewhat helpful, but they make you subscribe for any type of real access or assistance, and the trial is a total fake. You cannot access any necessary assistance without a subscripti... See more

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Rated 1 out of 5 stars

This is another scam that sucks you into the process of developing a document and then prevents you from actually using it. Had it been genuine, I might have considered using its legal services, but n... See more

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Rated 1 out of 5 stars

I purchased the tax filing services. It appears that they have a contract with Taxfyle, as they were somehow preparing my taxes (!). After submitting my forms and waiting a month to meet with my tax... See more

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Rated 1 out of 5 stars

So, I created all of my documents for my estate planning. All good. But when I went to print them for notarizing, I found that I could not format the PDF documents for page numbers, total pages, even... See more

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Rated 3 out of 5 stars

Used it to create a quitclaim deed and two main issues. First is you can’t get a correct grantor and grantee name if you’re trying to take one spouse off the deed to a house. It comes up with husband... See more

Company replied

Rated 4 out of 5 stars

I got the few legal forms I needed pretty easily and they were current/accurate/etc. The only thing I didn't like, in fact, was having to install an app on my tablet to ACTUALLY access/use them. Other... See more

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Rated 5 out of 5 stars

The document I needed was very easy to find. It was drafted exactly, actually even better than I was looking for. The process of filling it in was so simplified with just a few pieces of information.... See more

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Rated 5 out of 5 stars

Rocket Lawyer’s team stepped in quickly, acknowledged a problem, and provided excellent customer service to correct it. They helped guide us through next steps, ensured we had proper legal support... See more

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Rated 5 out of 5 stars

Rocket Lawyer made updating our estate documents such a smooth experience. Compiling everything—from the Power of Attorney to our Will—felt easy and well-organized. What a relief to know the legal det... See more

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Rated 1 out of 5 stars

I knew it was too good to be true. The feature-Legal Pro Consult is a joke. I've asked for help with several questions and they never answer my question directly. What they do is direct you to other... See more

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Rated 4 out of 5 stars

Got the job done. I appreciate this being accessible. My only critique is that you have to manually click forward/backward one question at a time. I would prefer a “jump to front” or other categories... See more

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Rated 5 out of 5 stars

I used Rocket Lawyer to create my residential lease, and I couldn’t be happier with the experience! The process was quick, straightforward, and very user-friendly. I loved how easy it was to fill out... See more

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Rated 4 out of 5 stars

Easy to navigate and complete documents. But if you need to "manually " make revisions, I found sometimes it messed with the formatting. Be sure to make a copy of your original document and use that f... See more

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Rated 4 out of 5 stars

i began to use the Trust documents but because of a special needs child, I ended up having an attorney do them If this would have been a regular straight forward situation they would have worked g... See more

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Rated 1 out of 5 stars

This company’s cancellation policy is very ambiguous and unscrupulous. I singed up for the free trial and cancelled while the first payment was pending. They told me my cancellation was successful bu... See more

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Rated 5 out of 5 stars

Having access to all possibilities (legal forms) made using rocket lawyer very informative and educational. I am not a lawyer thus I wanted to learn about rocket lawyer so I tried it for a 7 day tria... See more

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Rated 5 out of 5 stars

Was easy to use, to write up contracts to be legal yet easy to understand. I don't use that often so I appreciate the five dollar trial. I have used rocket lawyer off and on for several years. I'm alw... See more

Company replied

Rated 5 out of 5 stars

I needed an affidavit of death for my sister’s death. I couldn’t find a form anywhere till I saw your website. I didn’t want a commitment to anyone because for right now. I appreciate your service. If... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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2-star
1-star

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Rated 1 out of 5 stars

Very misleading and fraudulant…

Very misleading and fraudulent business!

I started with the trial which I forgot to cancel. Then off course you will be converted to a subscription. Makes sense, although a heads up by mail would be appreciated. But no, this company just takes out the amount for a full year from your bank account, which was about 290 euro. Makes absolutely no sense. I would expect a monthly payment. Especially when you can cancel monthly. Very shady!

Luckily I noticed it and asked them to cancel, which they did. And got my refund, but they made it seem it was out of courtesy, which is bullshit. Here in Europe legally you can cancel a subscription without any reason within 14 days. These kind of practices piss me off!

January 15, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Simon,

We regret to hear about your negative experience, but it is explained and must be agreed upon at the time of sign up that if the membership isn't canceled during the Free Trial period, then it converts into a paid plan (either an annual or monthly, depending on the Free Trial that was selected). It looks like your membership was canceled and refunded, but if there's anything else that we can do to assist you at this point in time, please respond to the information request.

Rated 1 out of 5 stars

Horrible,

Horrible,
They just take your money like all lawyers,
They said I had a subscription that I never signed up for and they refused to give me my money back

January 28, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello John,

We're sorry to hear about your recent experience with us. Please respond to our information request at your earliest convenience.

Rated 5 out of 5 stars

Easy to use and very fast

I found the web forms really easy to use and reassuringly prompted me where to enter the specific information as needed.
Everything was easy, including the download once my agreement document was ready.

January 29, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Phil,

We're happy to hear that our web forms were easy to use and provided helpful prompts. We're also glad the download process for your agreement document was simple. Thank you for your positive feedback!

Rated 1 out of 5 stars

I regret my decision with Rocket lawyer / don’t do taxes with them.

I have been with rocket lawyer for 3 years. Here is my experience. I asked the to create 3 businesses for my wife and I. 2 of the 3 were created as single member LLCs and the other one as partnership. Not sure why. This creates confusion when it is time to do taxes.

I also purchased their tax services which I am thinking that it was going to be easier since they have all my information already.
It was a disaster. I have to pay penalties in 2023 and now I am fighting not to pay IRS penalties for 2024 because their “tax pro” didn’t do their job correctly. I reached out to all the management I could find, every single support @roclet lawyer email I could find and every tax pro services @ rocket lawyer I could find, they responded with weird answers and basically didn’t fix the problem because they cannot prove that they file the taxes correctly or on time. You may think it was my fault, but I paid for the services in Dec 2024 (5 months before the IRS deadline) and they couldn’t figure out. The keep changed tax pros on me, and keep asking for the same information I provided several times. Management was not helping either.

Don’t do taxes and don’t file your business with rocket lawyer. I regret doing business with them. This is exhausting and frustrating.

Update: Rocket Lawyer tax pro reached out to me. It is simple. I need the evidence that they did their job, filed my taxes on time for the businesses they created, and tell the IRS that I am good to go. If they cannot provide the evidence for the services I paid for, I need a full refund, and a credit for like 5 years on their annual services which equals to amount of penalties I have to pay to the IRS.

January 27, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Johnathan,

We're so sorry to hear about your tax filing matter, but we have escalated this to our taxfyle team and we will be in touch with you.

Rated 5 out of 5 stars

Great company to work with

Great company to work with, super helpful and willing to listen to their customers! Keep up the honest work.

January 26, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Chris,

We're happy to hear that you had a positive experience with our team! We appreciate your kind words and are grateful for your recognition of our dedication to our customers.

Rated 1 out of 5 stars

Watch out

In July 2022 I used a free trial with Rocket Lawyer and cancelled it within the trial period. I received a written confirmation of this cancellation.
Years later, I discovered that Rocket Lawyer has been charging my bank account €39.90 every month since then. They now claim that I started a second free trial in September 2022, which was automatically converted into a paid subscription.
I never knowingly started a second trial (how is this even possible). I never received any confirmation of such a trial, and never received monthly invoices or subscription emails, neither by email nor by post. Despite this, the monthly charges continued for over three years.
When I raised this issue, Rocket Lawyer refused to refund the full amount and only offered a refund for one month as a “gesture of goodwill,” which is completely unreasonable given the circumstances.
This experience raises serious concerns about transparency, billing practices, and customer protection. I would strongly advise others to monitor their bank statements closely if they ever interact with this service.

January 20, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Patrick,

We appreciate you bringing this to our attention. We're sorry to hear about your experience with the unexpected charges after your second free trial. The only way an account and membership can be created is if an email address and/or credit/debit card information is input within our website.

We're happy to look into this matter further, or if you have further questions or concerns, please respond to our information request.

Rated 5 out of 5 stars

Great service

Great service, perfect templates to start you off and make sure you are doing it professionally.

January 20, 2026
Unprompted review
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Reply from Rocket Lawyer

We are glad to hear that your experience with RL services has been positive and sincerely appreciate your positive feedback! Thank you!

Rated 1 out of 5 stars

Misleading, I felt conned

Misleading, advetise a free download and template, then only let you do so once you have entered your payment details, I feel like I have been conned.

January 19, 2026
Unprompted review
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Reply from Rocket Lawyer

Thank you for your reply! We can confirm that you're able to get a document for free by utilizing one of our Trial options. While they do require entering card details to activate, as long as you cancel within the Trial timeframe you will not be charged.
We are so sorry to hear of your disappointment with our service and hope you might reconsider in the future. You're welcome to contact our Support team who can advise on how our services and memberships work. We look forward to helping you in the future!
Rocket Lawyer Team

Rated 1 out of 5 stars

Deception and misrepresentation

Company: Rocket Lawyer
Complaint Category: Billing Issues / Professional Services Issues
Desired Resolution: Full refund of $1,639.86, immediate cancellation of services, and confirmation that they've withdrawn as attorney of record with USPTO so I can proceed pro se or with new counsel.
Complaint Details: I hired Rocket Lawyer on Aug 4, 2025 (Matter number: 00956958), paying $589.87 for subscription and $349.99 for initial trademark filing. Emails confirmed $349.99 covered the first mark, with $350 billed for a second which was confirmed by the attorney that was appointed. However, on Aug 19, 2025, they charged an additional $350 and tried to claim extras were USPTO fees, but emails show they were legal fees, misrepresenting the billing.
After multiple phone calls and emails demanding a refund, they were unresponsive. Now, there has been a USPTO office action as of Jan 12, 2026 (requiring a disclaimer) that was sent to them and there has been no action, despite follow-ups, risking abandonment by April 12, 2026. This has delayed my business and caused Amazon Brand Registry rejections due to the attorney and/or their representation not meeting standards.
Rocket Lawyer's unresponsiveness and misrepresentations breach their service agreement. I demand full refund, service cancellation, and withdrawal from USPTO as attorney of record to resolve promptly. If I don’t get that resolution, I’ll be submitting a complaint to the AZ Attorney General.

August 5, 2025
Unprompted review
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Reply from Rocket Lawyer

Thank you for your response. We have forwarded these details to our Trademarks Team who will be reaching out to you shortly with a resolution.
Rocket Lawyer Team

Rated 1 out of 5 stars

Deceptive practice

Disappointing that they deceive you at the end of the process to ask for your credit card details after wasting time filling in the form.

There is no warning about payments at the start.

If that is their attitude now, forget about working with them

January 14, 2026
Unprompted review
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Reply from Rocket Lawyer

Thank you for reaching out. We truly appreciate your interest in our website and understand your concerns.
We encourage our customers to try using one of our Trials to test products to see if they might be a good fit. Our Free Trial is completely no cost, but does require card details to activate, as long as it's canceled within the Trial period. That's a great way to try things out!
We hope you might reconsider using us in the future. You're welcome to contact our Support team for further details or questions you might have about what we offer. We can be reached Mon-Fri 6am-6pm PST at 877-881-0947 and by email at [email protected].

Rated 5 out of 5 stars

Excellent Service

The service you provided was excellent and enabled me to create a safeguarding policy for my business.

January 7, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Geoffrey,

We're happy to hear that our service helped you create a safeguarding policy for your business. Thank you for sharing your positive experience with us!

Rated 1 out of 5 stars

Beware these people steal your money…

Beware these people steal your money directly from your bank account. If you make a fuss they make a pretence of looking into it but do nothing. This is their business model. It's modern day highway robbery and yet it seems to be legal in the UK. Utterly disgraceful.

November 12, 2025
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Rupert,

We regret to hear about your billing matter. We offer a 7-day Free Trial of our Rocket Legal plans. It requires credit/debit card information to begin, but as long as it is canceled during the Free Trial period, there's no billing whatsoever. We explain this at the time of sign up, that if the Free Trial isn't canceled within that time period, it will convert into a paid Rocket Legal Plan. We're happy to look into this billing matter with you, please respond to our information request at your earliest convenience in order for us to locate your account.

Rated 3 out of 5 stars

Could’ve saved $34!

Used it to create a quitclaim deed and two main issues. First is you can’t get a correct grantor and grantee name if you’re trying to take one spouse off the deed to a house. It comes up with husband name and wife name for both grantor and grantee. Second, it uses so many unnecessary pages! One short sentence each on two pages for an exhibit. And two pages for grantor and notary signatures. County here charges $24 for 1st page and $17 for subsequent pages. Could easily have used 3 pages instead of 5.

December 29, 2025
Unprompted review
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Reply from Rocket Lawyer

Hey Heidi,

We appreciate your feedback. We're sorry the quitclaim deed process was problematic. Please respond to our information request if you'd like further assistance.

Rated 1 out of 5 stars

You are scammer I did pay £4.99 trail…

You are scammer I did pay £4.99 trail and cancelled same day following week you have changed me £209.88 I did cancelled why l have been charger I did phone them they asking all private details what’s your date off birth what’s your address all bull shit question when we register you don’t ask all this questions why you are asking on the phone please staying away this firm don’t put your credit card details

December 1, 2025
Unprompted review
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Reply from Rocket Lawyer

Hello Murat,

We're very sorry to hear about the unexpected charge and the issues you experienced when contacting us. We do not require DOB and address for signing up. You may have been asked such questions if you were filling out certain documents that may require that type of information, though. Please respond to our information request if you'd like further assistance.

Rated 5 out of 5 stars

Oklahoma Estate Affidavit

I received help with an affidavit. I’ve used Rocket Lawyer before for information. Very helpful!

December 12, 2025
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Reply from Rocket Lawyer

Hello Clarissa,

We appreciate you sharing your experience. We're happy to hear that you found our services helpful with your affidavit and information needs. Thank you for your feedback!

Rated 5 out of 5 stars

I could find the termination of lease…

I could find the termination of lease letter and serve it to a tenant .

December 14, 2025
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Isobel,

We appreciate your feedback and glad that you were able to find the document that you were needing, thank you!

Rated 5 out of 5 stars

easy to use

easy to use, clear questions

December 12, 2025
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Bryan,

We're happy to hear that our questions are clear and the product is easy to use. Thank you!

Rated 5 out of 5 stars

Easy document

Document was simple to use.

December 8, 2025
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi KC,

We're glad our document was simple for you to use! Thanks for your feedback.

Rated 5 out of 5 stars

Easy to use and print my documents

Easy to use and print my documents. Didn't make me jump through hoops to cancel

December 7, 2025
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Tina,

We're happy to hear that our service was easy to use for printing documents and that the cancellation process was simple. Thank you for your feedback.

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