This is one of the best shopping experiences. Everything is authentic. Some of the prices are incredible. Customer service is also excellent. Sorry to say, but this is quite a rarity in Spain. My... See more
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What you see it’s what you get.. so I’m happy with it but the first purchase I did they took so longggg with the shipping. But I will still keep buying from here
Company replied
I really like the website and the items I have purchased so far have arrived in a good condition. However, one of the items I purchased was oversold and my order was cancelled. I did receive the full... See more
Company replied
Good products ,quick delivery, prices reasonable IF you find your size. This is the question, not easy at all
Company replied
Company details
Written by the company
Showroomprive.es organiza ventas privadas para sus socios. Acceder a las ventas es muy sencillo, sólo tienes que inscribirte (por supuesto, ¡es totalmente gratis!). Podrás disfrutar así más de 50 ventas privadas semanales de las mejores marcas: ropa (pantalones, jerséis, abrigos, camisetas, vestidos…), accesorios de moda (gafas de sol, corbatas, relojes, joyas…), marroquinería (bolsos, monederos…), cosméticos, lencería, niños (juguetes y ropa), decoración y textil de hogar… ¡y mucho más! Showroomprive.es, las mejores ventas privadas online.
Contact info
ZA La Montjoie - 1 impasse du pilier, 93210, La Plaine Saint-Denis, France
- 902 750 109
- [email protected]
- showroomprive.es
3.8
Great
18K reviews
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What you see it’s what you get.
What you see it’s what you get.. so I’m happy with it but the first purchase I did they took so longggg with the shipping. But I will still keep buying from here
December 1, 2025
Unprompted review
Reply from Showroomprivé
Hola Dana,
¡Muchas gracias por tu comentario! Nos alegra mucho que la calidad de nuestros artículos esté a la altura de tus expectativas: «lo que ves es lo que recibes» es una promesa que nos tomamos muy en serio.
Sin embargo, lamentamos que el plazo de entrega de tu primer pedido haya sido demasiado largo. Estamos trabajando activamente para optimizar nuestros envíos y que tus próximas compras lleguen mucho más rápido.
Te agradecemos tu confianza y tu fidelidad, ¡y esperamos verte pronto en nuestra tienda!
Helene
Equipo de Showroomprive.es
Reply from Showroomprivé
Buenos días,
¡Muchas gracias por tu comentario positivo!
Nos alegra mucho saber que consideras que nuestros artículos son de buena calidad y que te gustan nuestros precios. Ese es precisamente nuestro objetivo: ofrecerte lo mejor de la moda y las marcas a precios competitivos.
Esperamos verte pronto en nuestra página web para tus próximas compras.
Atentamente,
Nirina
Good products ,quick delivery
Good products ,quick delivery, prices reasonable IF you find your size.
This is the question, not easy at all
October 14, 2025
Unprompted review
Reply from Showroomprivé
Nos alegra que encuentres buenos productos a precios razonables y que te guste la rapidez de la entrega.
Tomamos nota de tu comentario sobre la dificultad para encontrar tu talla y estamos trabajando para mejorar la disponibilidad de existencias.
¡Gracias por tu fidelidad!
¡Nos vemos pronto en nuestras próximas rebajas!
Nirina
Equipo showrooomprové.es
The prices are competitive
The prices are competitive. The products are of good quality. The assistants are helpful and reasonable.
September 7, 2025
Unprompted review
Reply from Showroomprivé
Hola Carmen,
¡Muchas gracias por tu comentario positivo! Nos alegra mucho que te hayan gustado nuestros precios, la calidad de nuestros productos y la atención de nuestros vendedores.
Tu satisfacción nos motiva a seguir por este camino, y te agradecemos mucho que te hayas tomado el tiempo de compartirlo.
¡Estaremos encantados de volver a recibirte!
Gracias.
Helene
The products are good and your arrives…
The products are good and your arrives on time.i bought guess undewear the prices were good and quality also
September 29, 2025
Unprompted review
Reply from Showroomprivé
Hola,
Me alegra saber que te parecen excelentes nuestros productos y que llegaron a tiempo. ¡Es muy importante para nosotros!
¡Esperamos poder atenderte nuevamente muy pronto!
Helene
Very easy to buy
Very easy to buy, good prices and It did not take so long to receive the order.
August 16, 2025
Unprompted review
Reply from Showroomprivé
Hola Verónica,
¡Muchas gracias por tu comentario!
Me alegra mucho que hayas encontrado el proceso de compra muy fácil, que te gusten nuestros precios y que tu pedido haya llegado bastante rápido.
¡Tu satisfacción es nuestra prioridad!
¡Esperamos verte pronto!
Helene
This is one of the best shopping…
This is one of the best shopping experiences. Everything is authentic. Some of the prices are incredible. Customer service is also excellent. Sorry to say, but this is quite a rarity in Spain. My family and I have been delighted over the years with our purchases and have no hesitation recommending Showroomprive.es
February 26, 2025
Unprompted review
Reply from Showroomprivé
¡Muchísimas gracias por tan maravillosa y detallada reseña!
Nos alegra profundamente saber que nos considera una de sus mejores experiencias de compra y que valora la autenticidad de nuestros productos, los precios increíbles y la excelencia de nuestro Servicio de Atención al Cliente.
Su fidelidad y el hecho de que nos recomiende son la mejor recompensa a nuestro trabajo diario. ¡Gracias por confiar en Showroomprive.es durante tantos años!
Esperamos seguir siendo su mejor opción de compra por muchos años más.
Un saludo cordial.
Disappointed…
Ive been using this app for almost 5 years and never had any problem. But just recently, i did not receive one of my orders. The notofication says i have received the package but i dis not receive any package. Whats more disappointing is that the support could not even trace my order and just said they cannot help me.
February 13, 2025
Unprompted review
Reply from Showroomprivé
Hello Chloe,
Thank you for being a loyal user over the past 5 years, we truly appreciate your continued support.
We're very sorry to hear about the recent issue with your order. It's definitely not the experience we want you to have, especially after such a long and positive history with us.
We understand how frustrating it must be not to receive your package and then feel unsupported by our customer service. Please reach out to us again with your order details, and we'll do our best to review the case thoroughly. Your trust matters to us, and we want to make things right.
Looking forward to resolving this with you.
María
Verified
Reply from Showroomprivé
Hola,
¡Muchas gracias por tu reseña!
Nos alegra saber que tu experiencia ha sido insuperable. Comentarios como el tuyo nos inspiran a seguir ofreciendo lo mejor.
¡Te esperamos pronto de nuevo!
Un saludo,
María
Poor Customer Service and Unreasonable Return Policies – Last Purchase with This Company
This will be my last purchase with this company due to several issues with their customer service and return policies.
Firstly, the customer service team does not communicate in English, making it difficult for international customers to resolve concerns efficiently. Secondly, the return policies are unreasonable. I placed an order worth €150, which included a necklace pendant that was significantly smaller than advertised. When I requested a return, I was unaware that I needed to explicitly state that the item was "not as described" for a return to be covered by the company.
According to their policy:
1. Satisfied or refunded returns – The customer must cover return shipping costs.
2. Returns for incorrect, defective, or damaged items – The company covers the return shipping.
While this policy may seem clear, it is highly restrictive in practice. To my surprise, the return shipping cost for a small item was €7, which is excessive. Competing platforms like Zalando and Shein offer a far better experience, providing free returns regardless of item size.
Additionally, on a different item from the same list when I reached out to the original seller on the platform for an alternative solution on a missing part, they failed to respond after two emails and a follow-up. This lack of accountability reflects poorly on the company’s overall reliability.
Given this experience, I find the platform’s practices unfair and inconvenient. I have already deleted their app and will not be making any future purchases. Improvements in customer service, fairer return policies, and better seller accountability are essential for a trustworthy shopping experience.
March 27, 2025
Unprompted review
Reply from Showroomprivé
Hello Reham,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced with both our customer service and return policies.
Regarding customer service, I would like to clarify that our support is primarily focused on Spain, as we only conduct sales within the country. However, if you had requested a call with someone who speaks English, our responsible team member would have been happy to assist you.
I have reviewed the return request you submitted and noticed that you selected "I am disappointed with the quality of the product" as the reason for the return. Please note that this type of return is at the customer's expense. The correct reason for this case would have been "the description does not match," as this would be our mistake, and in that case, we would cover the return costs.
To ensure you don’t leave with a negative impression of our website, I have proceeded to approve a refund for the return shipping cost of €6.99. You should receive the refund within five business days, credited to the same payment method you used.
I hope to have the opportunity to serve you again as a customer and that this experience will not affect your trust in us.
Kind regards,
Maria
My order never came
I made two orders before and they were fine. However I made an order on the 29 of September that was supposed to be delivered 16th of October. I got a message informing me of a problem at the time, but it's now the 20th of November and no updates. The app still shows the old delivery date. The unhelpful AI bot also tells me "Your order is coming on the 16th of October". Sent a message to support and didn't hear anything back. The app also won't allow me to do anything. Can't cancel, can't talk to a human being that could help me. Also the website won't allow me to log in.
September 29, 2024
Unprompted review
Reply from Showroomprivé
Hello Kao,
I sincerely regret to hear that you have not received your order.
Please accept my sincere apologies for the inconvenience caused.
However, in order to ensure your satisfaction, I confirm that we will be in touch with you to follow up on your complaint.
Kind regards,
Maha
Verified
Reply from Showroomprivé
Hola,
Gracias por compartir tu experiencia con nosotros, tu mensaje nos alegra el día !
Nos vemos pronto en Showroomprive.es
Atentamente,
Maha.
Verified
Reply from Showroomprivé
Hola Itziardeozamiz,
Nos alegra mucho saber que disfrutaste de tus productos con nosotros. Agradecemos tu reseña positiva y tus comentarios. ¡Estamos aquí para proporcionarte el mejor servicio en todo momento!
Atentamente,
Ghita
Invited
Reply from Showroomprivé
Hola,
¡Muchas gracias por tu opinión!
Nos vemos pronto en Showroomprive.es
Atentamente,
Salim.
Verified
o.k.......
March 22, 2024
Reply from Showroomprivé
Hola ,
¡Muchas gracias por tu opinión!
Nos vemos pronto en Showroomprive.es
Atentamente,
Maha.
They sell you fake products
They sell you fake products I got replay shoes that stain the lasses on day one , the color was definitely extremely poor quality. I sadly pay for infinity it still show cost for order that was at 38 euros for closing, so free shipping it doesn't. THIS WON'T SAVE YOU MONEY SCAMMER
January 1, 2024
Unprompted review
Reply from Showroomprivé
Hola Cyril,
Para poder ayudarte lo mejor posible, te invito a que me envíes tu número de pedido.
Atentamente,
Maha
I really like the website but…
I really like the website and the items I have purchased so far have arrived in a good condition. However, one of the items I purchased was oversold and my order was cancelled. I did receive the full reimbursement, nonetheless, I wish the store controlled the stock better prior to confirming sale.
October 29, 2022
Unprompted review
Reply from Showroomprivé
Hola Zilola,
Gracias por tu comentario.
Te aseguramos que trabajamos continuamente para mejorar nuestros servicios.
Son vuestros comentarios que nos permiten hacerlo.
Además, te informo que he comunicado esta observación a nuestros servicios con el fin de estudiarla a la brevedad.
Mientras tanto, quedo a tu disposición para cualquier otra información adicional.
Atentamente,
Karim.
Order damaged & broken
I've made 4 orders.
The bigger ones where a 700€ sofa and a 80€ set of plates.
The sofa arrived damaged, they offer me a 80€ cupon that I have not received.
The plate set arrived broken, they told me that it was not possible to send me a new one as they where out of stock, which is not true, as the set is still available on their website.
My other orders were pillow, it was ok.
Disappointed.
October 6, 2022
Unprompted review
Reply from Showroomprivé
Hola Ju Msh,
Lamento sinceramente leer que tus pedidos hayan sufrido un incidente durante el transporte y te han llegado dañados.
Te presento sinceras disculpas por la molestia causada.
Después de la verificación, observo que para el pedido 264539785, has enviado hoy un correo de agradecimiento porque el asunto está resuelto, para el pedido 265522345, nuestros servicios te mandaron un correo hace una hora, estamos gestionando tu solicitud lo mejor que podamos.
Si es necesario, quedamos a tu disposición para cualquier información adicional.
Atentamente,
Showroomprivé
They don't answer to the emails even if…
They don't answer to the emails even if they say they will answer within 3 work days. Contacted them twice and no answer for 10 days and counting.
August 29, 2022
Unprompted review
Reply from Showroomprivé
Hola Eva,
Lamento sinceramente leer que no hayas recibido respuesta a tu correo.
Te informo que después de verificar el correo que enviaste, nuestros servicios te respondieron el 27/08/2022, hemos respetado el plazo perfectamente porque tu correo nos llegó el 23/08/2022 a las 17:56.
Has puesto el mismo mensaje en la parte francesa, por eso tengo tus datos, te envié un correo electrónico hace unos minutos.
Atentamente,
Showroomprivé.
Timo
* La app es horrible.
* Tardan media vida en mandar los productos.
* Pagas por las devoluciones.
* Absolutamente nada recomendable.
May 31, 2022
Unprompted review
Reply from Showroomprivé
Hola Olili B.R.,
¡Muchas gracias por tu opinión!
Te aseguramos que trabajamos continuamente para mejorar nuestros servicios.
Son tus comentarios que nos permiten hacerlo.
Además, te informo que he comunicado tus observaciones a nuestros servicios logísticos con el fin de estudiarlas próximamente.
Atentamente,
Showroomprivé.
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