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Rated 3 out of 5 stars

Fair price. Review as 2 years experienced user. Unfortunately the internet connection is not well most of the time. The internet could be completed cut off when I am using google map due to bad con... See more

Rated 5 out of 5 stars

I could not think of anything bad about this company. They have the best offers out there and they value their customer base a lot. New beneficial plans like increased GB for internet allowance are... See more

Rated 5 out of 5 stars

Great mobile network! I am truely happy with their offer, and the value/cost ratio. I didn't have any negative experience so far. Potential area for improvement: Mobile data packages for travels o... See more

Rated 5 out of 5 stars

I have been a Simon mobile customer for 6 months now and their service is great compared to the past mobile handler I used. I can get 5g signals in places now and the internet data volume and speed is... See more

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Company details

  1. Telecommunications Service Provider

Written by the company

Bei SIMon mobile kannst du deinen günstigen Handytarif inkl. 20 GB & Allnet-Flat im D-Netz inkl. 4G/LTE und 5G bestellen. Und das ab 8,99€ mtl. ohne Anschlusskosten. Danach kannst du deinen Vertrag ganz einfach online verwalten - alles an einem Ort. Und das Beste: Du hast immer die maximale Flexibilität und kannst monatlich kündigen. Easy!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 36% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Need to update their customer service

I had ordered the sim from Simon before 1 month before the starting date, but still they failed to deliver the sim before the starting date. I had emailed them in meanwhile, but they answered that we will deliver it don't worry about it and in last week said sorry we can't.

January 1, 2025
Unprompted review
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Rated 3 out of 5 stars

Fair price

Fair price. Review as 2 years experienced user. Unfortunately the internet connection is not well most of the time. The internet could be completed cut off when I am using google map due to bad connection in Berlin mitte area. Not counting bad connection indoor / in the park/ U bahn Sbahn (I know it is not SIMon mobile's issue)
But the Simon mobile definitely has a lot of room to inprove it's bad and unstable connection.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great mobile network

Great mobile network! I am truely happy with their offer, and the value/cost ratio. I didn't have any negative experience so far.

Potential area for improvement: Mobile data packages for travels outside of EU area.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Never used their product/service and all of a sudden they requested a 3rd-party company to collect 41.94 EUR for the past 5 months. WTF?

June 19, 2025
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SIMon mobile logo

Reply from SIMon mobile

Hey,
sorry for all the trouble. Have you already reached out to our customer service? Just call 0211 91325430 and our team can help you order a new SIM card so that you will be online as soon as possible.

Yours
Simon

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Rated 1 out of 5 stars

Even in cities worst signal

Even in cities worst signal, can't understand this fake ratings, better invest a few euro more and get something good

November 29, 2024
Unprompted review
SIMon mobile logo

Reply from SIMon mobile

Hey Andi,
sorry for the trouble. You can check Vodafone's coverage here at any time: https://www.vodafone.de/hilfe/netzabdeckung.html
Have you contacted our service team on 0211 91325430? Our colleagues can then check directly whether there is currently a major disruption or maintenance in your area.

Best regards
Your Simon

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Rated 3 out of 5 stars

Not very customer oriented

Not very customer oriented. They advertise the most expensive service option and do not show the rest to you. The customer support is extremely rude.

October 21, 2024
Unprompted review
SIMon mobile logo

Reply from SIMon mobile

Hey Julia,

sorry for the trouble. We'll be happy to take your suggestion into account so that we can continue to work on optimizations.

Yours
Simon

Rated 5 out of 5 stars

I could not think of anything bad about…

I could not think of anything bad about this company. They have the best offers out there and they value their customer base a lot. New beneficial plans like increased GB for internet allowance are constantly pushed through to old customers like me even without doing anything, unlike some network providers that you literally have to apply for a change of plan. They also constantly shower you with free GB for internet.

I highly recommend this network provider.

August 17, 2024
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Rated 5 out of 5 stars

Cell service without the bloat

Cell service without the bloat. I've used them for several years now and have been perfectly pleased at the price, value, service, and ability to manage my account on my own. I see no reason to ever switch!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing to regret since I changed to SIMon

Since I changed to SIMon everything has been very fast and easy to get: the contract change, extra GB, communications, etc. The quality of the service, coverage, is good enough; I just got extra 3GB monthly for no extra cost, and it is way cheaper than the classic mobile net operators.

100% recommended.

July 2, 2024
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Rated 5 out of 5 stars

Great Service Provider

I have been a Simon mobile customer for 6 months now and their service is great compared to the past mobile handler I used. I can get 5g signals in places now and the internet data volume and speed is great too. I never have to contact customer support yet, so I can not say how their service is, but , till now, I had not hot anything to complain about.

February 1, 2024
Unprompted review

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