Stovax & Gazco Reviews 1,476

Tim Smith arrived on time. Made a thorough job of mending our gas fired stove. Extremely helpful and polite. Replaced the faulty valve....checked everything over thoroughly. Respectful of our prope... See more

We were having a problem with the ignition of our 4 year old Gazco gas fire and had called for an engineer to visit with the fire still under warranty. We had had the fire serviced regularly under our... See more

Our Futura 5 had developed a fault were we couldn't use the riddle function. The engineer Jon Thompson fixed it relatively quickly when he identified that the pin on the handle/rod connection needed t... See more

Your service engineer, Reza, did such a good job on our RIVA2 gas fire. Working hard, cleanly and fully explaining the process. In particular he was so much better than the written manual at explaini... See more

This new fireplace delivers over 90% more heat back to the room than our old unit, it's amazingly efficient. The childproof control features are something we hadn't seen before, again, that provided u... See more

Maybe it's me but I don't think Gazco's customer service is acceptable. Our gas fire is less than 2 years' old and has developed a problem. I contacted Gazco nearly a week ago and was told an enginee... See more

We had our gas fire repaired by the stovax engineer. He arrived on time when he said he would and was very polite, removed his shoes without asking and was extremely professional in the way he carrie... See more

Ray (Engineer) visited to check on our gas fire which we had been told by another service company was unlikely to be repaired economically. Ray identifed two small servce items that had been overlooke... See more

Derek Thomas came to service and mend our gas fire. It’s an old model ( 2009) and he advised us to update our carbon monoxide monitors and the best place to position them. He also showed us how to... See more

We had a problem with the engine on our gas fire and from our initial dealings with Daniel via email to Derek the engineer who came to carry out the repair we’ve had a first class service. Daniel kept... See more

Stovax /Gazco engineer Kenny was absolutely brilliant. After having three other engineers out to look at my gas fire Kenny was the only one who instantly knew what the problem was and had it working... See more

Bought a gazco slimeline gas fire just under 2 years ago. 6 weeks ago stopped working - wouldn't start. contacted the customer service as under warranty - eventually passed to the 'service' team, wher... See more

Kenny visited today and provided an excellent service troubleshooting the faults on my Gazco Studio inset fire. First class service from early diagnosis to replacing faulty parts. Great to have a... See more

Apart from a glitch in arranging a visit due to a change in email address . No repair can be carried out unless you respond to the email. A phone call if there is no response? Once that was sorted out... See more

Kenny the Stovax-Gazco engineer arrived on time and was well prepared and organised to resolve the issue. The service and part replacement took some time however was a thourough job. Kenny expained wh... See more

Ordered online on a Sunday and it was delivered the following Friday. Excellent service, and super price. Rang to ask which day I would like it delivered and the delivery guy was also superb, helped m... See more

Very high level of expertise. Quick, efficient and clean service. Overall - just excellent. Jon Thompson was our engineer and arrived on time having let us know in advance his ETA. He quickly di... See more

We needed a warranty visit for our Loft Gas Fire. The engineer Reza Nejad was courteous, worked in a clean fashion and sorted our problem. He gave us two hacks for the remote control that aren't ade... See more

Our gas fire is 6 years old and was beginning to have problems. A succession of local engineers had made little improvement. Kenny arrived at the arranged time after a helpful phone call 15 minutes b... See more

A lovely Gazco engineer called John came to fix our fire today and I'm over the moon. He was polite, friendly and meticulous in his tidyness. He explained what he was doing (which to be honest went o... See more

Shane Bush was punctual, knowledgeable and worked out the problem quickly. He worked to solve the primary issue and even though another problem manifested itself he solved this quickly and installed... See more

Just had a repair to our electric fire carried out by Stovax Gazco. The engineer Tim arrived on time and provided the highest level of customer service. He was extremely professional and polite and wa... See more

We didn’t realise how much our previous gas fire had deteriorated over the past 21 years in terms of warmth and efficiency. This new gas fire from Gazco is excellent in all respects and is a valuable... See more

Friendly helpful engineer Kenny who gave Stovax 2 its first service . Discussed some issues for which he had the answers ,mainly concerning blowback and the trees outside. All sensible solutions... See more

18 November 25 Very cold weather. Tried the fire on MAX. Smell bad after 15 minutes. The fire surround - indeed the whole environment - was still cool so the installation is reckoned to be non-... See more

My gas fire needed repairing - very easy to make an appointment. The engineer Reza called me 30 mins before he arrived. Reza was polite and knowledgeable and fixed the problem. He also showed me how t... See more

Excellent experience. Tim B (Job No: 1949600) arrived on time, having called ahead earlier to let me know when he would arrive. He was very professional, polite and respectful throughout his visit an... See more

Today had the pleasure of meeting service engineer John Thompson to do an out of warranty repair.He spoke clearly with a concise knowledge of fire methodically and quickly diagnosed and replaced a fau... See more

Bought a Gazco Studio 1 gas fire eight years ago. Service in the past by local gas engineer amounted to a 5 minute hover of the burner, job done. Thought it prudent to have fire checked and serviced... See more

This gas fire is life changing as it warms up the whole house. (My home is a 4 bedroom detached family home). I have even managed to turn off my central heating system and allow it to its job efficien... See more

Jon Thompson is an experienced and knowledgable engineer for Gazco. He visited us to look at an ongoing issue with our gas fire. He contacted us with a time for the visit and was true to his word.... See more

After what seemed like an age waiting for a replacement part to become available the engineer visited today. Before he had arrived our Engineer Reza telephoned to give us an ETA which was really he... See more

We're really pleased with our Stovax Riva2 40 wood burning stove. It's a joy to use. When we were looking at alternative options and asking what made the Stovax worth the extra spend vs a competitor o... See more

Very punctual engineer who called prior to his arrival, explained in great detail what the issue was and well enough that I understood. Quickly got to work and fixed the issue with our gas fire quickl... See more

We have a Stovax Studio Air 1 freestanding stove installed in our new home. The house is a contemporary barn conversion in Oxfordshire. We moved in May and so far it has been a really hot summer so we... See more

The engineer from Gazco called 30 minutes before his arrival to let me know he was on his way, and arrived when he said. He was extremely polite and very professional. He carried out a very thorough... See more

We had our Gazco fire serviced by Reza yesterday afternoon. He gave my partner a call to let him know when he would be arriving (45 minutes notice). Reza was meticulous and updated me about any issues... See more

Reza was extremely polite, he carried out the service on our gas fire. He worked efficiently and ensured that the room was kept clean and protected from dust and left everything tidy before leaving.

I had a visit on Thursday 15-May by fireplace engineer Reza for our annual service. Although it takes a long time to get an appointment it was worth. Reza remembered his visit and recommendations fro... See more

We recently purchased and installed a Chesterfield 5 gas stove. – Best decision we’ve made in a VERY long time. The look of it is super-smart, the controllability via the remote is excellent – litera... See more

Excellent service from Kenny today (job no 19458056) Local gas fire company failed miserably in resolving our issue and it turns out had in fact made things worse so it was great to have an expert a... See more

Engineer was Ray who called prior to arriving to give me an ETA which was very helpful. He was polite clean & tidy and explained clearly the issue which he duly fixed. Really happy with everything... See more