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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the attractive prices and good quality, especially during sales periods. Many consumers highlight the wide selection of goods available, encompassing clothing, gifts, furniture and Christmas items. The ordering process is generally considered easy, with orders confirmed and processed in a timely manner. A number of long-term customers express satisfaction with their purchases over the years, particularly praising the quality and value for money. However, some consumers express mixed feelings about delivery services, mentioning issues such as high delivery prices, delays, and damaged packaging. Some reviewers report negative experiences with couriers, including parcels left at the wrong address or damaged during transit. A few customers have also encountered problems with their orders, such as missing items, incorrect items, or damaged goods. While some reviewers praise the efficient handling of issues, others express frustration with the returns process and customer service.

Based on these reviews

Rated 5 out of 5 stars

Good company fantastic sales when they have them normally buy quite a bit throughout the year mostly for Christmas or birthday presents The only thing that is quite annoying now since they were take... See more

Rated 5 out of 5 stars

Choices great offers/sales good for gifts furniture clothes toys xmas garden essentials fast delivery have to pay delivery and for returns to.could improove on when item advertised as a gazebo with si... See more

Rated 1 out of 5 stars

Worse experience with them, thinking to close account. I try to place order, but system not working correctly. I contact on chat support and Siti said it's not thier issue only 3rd party so I have to... See more

Rated 5 out of 5 stars

Easy to navigate website, i always find what i'm looking for. Good sale items at very cheap prices, only moan is the amount charged for postage, maybe introduce a one off payment that covers all purc... See more

Rated 1 out of 5 stars

2 mattresses ordered over a month ago with delivery charge of £49.99 still not arrived both myself and elderly mother have nothing to sleep on in our new property. Bed that was delivered also h... See more

Rated 2 out of 5 stars

The boxes that my personalised cutlery came in were both damaged - they had obviously been ripped open when the cutlery was taken out to be personalised. As I paid £5 for each set to be personalised I... See more

Rated 5 out of 5 stars

Been with Studio for some years had a few issues but these have been resolved straight away. Haven’t had any other problems other than I think they should sometimes give little incentive with special... See more

Rated 4 out of 5 stars

Orders processed quickly, but there next day ( using rubbish couriers os disappointing). Next day on day 3, by the so called couriers..Will be boycotting any company, using them in the year year ( as... See more

Rated 5 out of 5 stars

I ordered two of the Studio EGL 14-inch laptops, and both arrived quickly and were very well packaged. The build quality is impressive—especially for such a slim and compact device. Both laptops have... See more

Rated 5 out of 5 stars

Ive been a customer for quite a few years with Studio and have enjoyed my shopping experience with them. It was only recently an item was missing from my order and when informed them of this, it was... See more

Rated 1 out of 5 stars

Took 6 weeks to arrive, original order lost in transit and had to email them to get another sent out. Got a delivery date given and no-one showed up then got told they tried to deliver it but no answe... See more

Rated 5 out of 5 stars

Had some great items from Studio over the years, never had any issues. Received some quality clothing at bargain prices. Also bedding shoes ornaments. Christmas gifts, Christmas deco. They have a huge... See more

Rated 5 out of 5 stars

Wide range of goods. Sales across the year are great prices. Orders are confirmed and processed quickly. Any glitches are sorted out effectively by customer services. The couriers do sometimes let the... See more

Rated 1 out of 5 stars

Going on holiday so ordered a men's navy/blue rugby jacket and paid extra for next day delivery only to be sent a pink/purple jacket. Went to contact us on the website which was clunky and complicated... See more

Rated 5 out of 5 stars

I've been a Studio customer for more years than I can remember! Always loved shopping from here. Some great memorable bargains have been had. Brilliant gifts for family and friends and personalised... See more

Rated 5 out of 5 stars

Love love studio. Great clothing, amazing prices. Fair delivery price, always receive well wrapped/presented clothing. Some companies send out orders like jumble sale all badly wrapped, NOT Studio t... See more

Rated 4 out of 5 stars

Disappointed with price as they only had big discount on a particular size. The writing under price said from such a price but I wasn't expecting such a difference in prices Then you only got rhe di... See more

Rated 5 out of 5 stars

I had thought, wrongly that Studio were no longer trading so a pleasant surprise when I saw them. I love most of their items especially Christmas. Today’s delivery was not disappointing lovely items d... See more

Rated 1 out of 5 stars

Booked next day delivery but the parcel didn't arrive as planned ,the logistics team at studio booked it as an open booking with the transporter DPD ,,no address ,no name ,no email only just post cod... See more

Rated 5 out of 5 stars

Has good products which are affordable and good value for money. I like to browse the website occasionally as i always find a bargain. I feel that Studio is a good company and caters for the indivi... See more

Rated 2 out of 5 stars

Studio isnt bad, but the prices for a lot of items can be found cheaper elsewhere. The biggest problem is the spam emails, one every single day spamming advertising for promotions for sales on Stud... See more

Company replied

Rated 1 out of 5 stars

I have spent thousands over the years with Studio, but since they moved their credit side to Frasers, I won't be using them ever again. The complicated Frasers app, the way you can only pay what they... See more

Rated 5 out of 5 stars

I made my first purchase from Studio when my first grandson was born 42 years ago. Pyjamas and outfits which I've bought every year since through 6 grandchildren and 8 great-grandchildren. It's become... See more

Rated 5 out of 5 stars

Bargain basement - sometimes they have items at bargain prices. Best to pay at time of purchase as their credit terms are extortionate. Delivery can be slow as most items come from other suppl... See more

Rated 5 out of 5 stars

I always look on the site first, I am disabled and can't get to shops easily so find it good you have such a variety of goods to select from, the website is easy to navigate and checkout is easy with... See more

Rated 4 out of 5 stars

Ordering is easy as long as you know exactly what you want. The checking out process is more complicated since I was mov3d to fraser pay earlier than I was told in numerous emails.the process to pay v... See more

Rated 3 out of 5 stars

ordered 2 sets of bedroom suits they had no instructions no hinges no screws or handles they messed me about picking them up they made me wait weeks for them to collect they are that rude they don't... See more

Rated 4 out of 5 stars

Easy to use website, great value on some items. Delivery charge acceptable and great items If there are missing pieces to orders, then this is not do easy to sort especially if you have started p... See more

Rated 5 out of 5 stars

Great company for selling designer products at fantastic prices especially at sale time. I dont buy a lot from them but what i have purchased past & present have been brilliant. Delivery time is real... See more

Rated 4 out of 5 stars

I have used studio for many years prices are great just down fall is price of delivery and costs a fiver to return, I ordered a size xl Adidas hoodie £18.99 in sale but when it arrived was a size xxxl... See more

Rated 5 out of 5 stars

i have been using studio for years. deliveries prompt, items, excellent value. one thing i will say, when evri delivers, depending on driver, leave a bit to be desired. always prompt, but certain driv... See more

Rated 4 out of 5 stars

I can only go on past experience. This request to fill in a survey has come at exactly the same time as an email stating that my latest order has just been dispatched. Surely an invitation to review... See more

Rated 3 out of 5 stars

Most of the Studio's items are reasonably priced. However, the delivery charges are far too high. I understand they must be higher for "heavy goods," but do I really consider an old-style flat-packed... See more

Rated 1 out of 5 stars

Bought a pre-lit xmas tree, took it out to put up dec 2025 lights flicked on then went straight off checked all connections and tried a different socket did not work.Returned it back to studio warehou... See more

Rated 1 out of 5 stars

Studio.co.uk = houseoffraser.co.uk apparently. Ordered a jumper as a Christmas present which arrived as a similar but different model than the one advertised in pics and video. Paid the next day de... See more

Rated 1 out of 5 stars

I received a duplicate order and it was impossible to speak directly to someone. First it was an automated response which did not grasp what I needed help with and then a text conversation with so... See more

Rated 5 out of 5 stars

I've bought from Studio for years. There's always sale items and who doesn't like a bargain. Ordering is easy and delivery times are very quick. It's always worth having a look whether you are buying... See more

Rated 1 out of 5 stars

Horrible returns process. We received a wrong size product and initiated the returns process inside the 28 days returns period. Evri were supposed to pick up the product 2.5 weeks ago. It is impossibl... See more

Rated 1 out of 5 stars

As I've found lately EVERYTHING studio is selling is cheap tacky rubbish. Do yourself a favour go elsewhere a)you'll get it cheaper b) it'll arrive quicker and c) it might actually be fit for purpose.... See more

Rated 2 out of 5 stars

I know things are on sale with a lower price as usual after Christmas, but I didnt expect items to be sold As Damaged with out prior knowledge that they will be damaged, no matter what price you p... See more

Rated 4 out of 5 stars

I stopped using my studio account for some time,when they chose to stop offering the three month interest free payment plan. Now that has been reinstated with a company called Fraser Plus,I am happy... See more

Rated 2 out of 5 stars

Ive just received my order, which included 2 astronaut barbie dolls. The plastic packing round one of these is split, and cannot be gifted. Ill be contacting studio to arrange the return of this item.... See more

Rated 5 out of 5 stars

Super fast delivery , love studio as you can get anything you need and always great quality items. Only thing is not studio but Evri throwing clearly marked fragile items over 6ft gate , so had a fe... See more

Rated 1 out of 5 stars

OMG never had any issues - its moves to Frasers and what a load of rubbish and im being polite! Cant log on - cant reset details - cant start a web chat - cant call - cant get help Fine sod yo... See more

Rated 5 out of 5 stars

I have been a Studio customer for a long while now & there is a selection to choose from & you can spread the cost to pay for your goods every month which is very good I would recommend Studio to any... See more

Rated 1 out of 5 stars

This is my fourth 1 star review studio - I appreciate this may seem petty but when an ongoing issue since November has not been resolved and no one replies then I have no choice. Please refund... See more

Company replied

Rated 4 out of 5 stars

Initially, while I was shopping, with 4 items in my basket it suddenly emptied causing me to start all over again! Once at checkout I was shocked at how much delivery cost, but paid to then find that... See more

Rated 1 out of 5 stars

Ordered a 55" tv, which the screen arrived in 200 pieces. No phone number to contact them, sat typing to a robot then assisted by someone that wanted a disabled person to take tv to a shop and print... See more

Rated 5 out of 5 stars

Excellent website so easy to navigate. From the moment of purchase I was kept informed of the shipment progress. Excellent delivery service even between Xmas & New year! Everything Ive purchase... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

116K reviews

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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have bought several items over the…

I have bought several items over the years from studio ranging from clothing ,homewares and electrical items. I have never been disappointed with anything, they always match the description and the prices are reasonable as well.

February 11, 2026
Unprompted review
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Rated 2 out of 5 stars

Decent products to pick from but very

Decent products to pick from but very, very rarely will you get your delivery on time. I paid for 48 hour delivery on my recent order and 4 and a half days later no delivery or even an updated time so I at least know when I'm to expect it. This will be the last time I use Studio.

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I am happy

Studio have great prices and very good selection of items.My orders always arrive very quickly and if there any prolems with order i have found they dealt with it professionaly.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer experience I have ever…

Worst customer experience I have ever recieved! I purchased a voucher which states delivery within minutes maximum hours alsmots 2 weeks later and repeated shutdown by customer services who would not happily stated voucher has been sent now can’t be refunded! Told me to give them a different email address?! Nothing wrong with the one I gave although they would not confirm if correct email address! When i stated this they ended the chat for now the 3rd time precocious agent said she would pass to ‘relevant department’ never happened do not order vouchers they do not deliver and then refused to refund you!!!

Order status still shows as in process!!!

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Studio poor service truly needs to be liquidated

Studio why are you charging customer for delivery and Using EVRI without giving us a choice EVRI has failed to attend property. You have a responsibility to give paying customers a choice or identity a courier service which is a failure or non-trust worthy like EVRI . As you continue to use this Evri service and i have not received my last 3 orders. You are foolish because now you have lost my custom. Please refund all delivery fees ×3 you picked EVRI and they know they are banned from delivering to my property because of there deceitful conduct but do not inform you about they tactics on the ground.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great online catalogue

Studio is an excellent on line catalogue
There is a wide range of products from every thing you need from day to day at home or the outdoors even if your on a budget from basics or high end products

April 18, 2025
Rated 1 out of 5 stars

I would give them 0 stars if I could

I would give them 0 stars if I could. I returned two pairs of the same trainers in different sizes, however I have only been refunded for one pair. Apparently the second pair was never received even though they were in the same parcel taped up together. Studio have "investigated the warehouse" which wasn't done until weeks after the return and I'd only noticed that the single refund went through, so undoubtedly they only have someone else's word for the fact that it wasn't received weeks beforehand. Looking at other groups this seems to be an on-going problem with Studio that items go missing when they are returned. Although I used their specified courier InPost and paid for the return I can't make an insurance claim as InPost have delivered the parcel. I have completely lost faith in purchasing from Studio and any of the other Fraser Group Companies that they are associated with. If a company can't investigate thoroughly, admit they have an internal process problem, and refer you to the necessary organisations to be able to make a claim for the loss of the item then it certainly isn't focussed on customer service whatsoever. I am now having to pay for a returned item that has been stolen when returned to them. I have sought advice from The Citizens Advice Bureau and sent correspondence to support my concerns and claim from Studio. Unfortunately you just get the same excuses every time you contact them. I have been a customer with them for many years and never had an issue before, so thought that I may have been taken more seriously regarding my issues. Don't bother ordering from them unless you are willing to take a risk.

February 9, 2026
Unprompted review
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