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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express significant dissatisfaction with the platform's social media aspects and the mobile application. People report a negative user experience and problems with the website. The customer service also appears to be a major point of concern. Reviewers highlight issues such as ineffective content moderation, arbitrary bans, and poor handling of reports. Consumers also mention concerns about scams, fake accounts, and the platform's community guidelines. The inability to resolve issues through customer support is a recurring complaint.

Based on these reviews

Rated 1 out of 5 stars

Lol if I can onlu give 0 stars for tiktok shop no consumer protection imagine being scammed by the seller yet still continously being rejected for a support. Im not even asking for a refund I only ask... See more

Rated 1 out of 5 stars

Tiktoc is full of women with prostitution hook ups day right online in text fwb need someone to come over f___ k but does not violate community guidelines . Women showing cleavage thru tight pants . O... See more

Rated 2 out of 5 stars

TikTok has a wide variety of content but Most of it is very bland and copied from other creators. Also certain creators go through more time editing videos but get less recognition than others that do... See more

Rated 1 out of 5 stars

Paid promotions are pointless and when things go wrong you get no proper response whatsoever. They control comments, video views and everything else just to get money out of you. It's one big con....f... See more

Rated 1 out of 5 stars

TikTok ads support is absolutely useless. Do not use TikTok ads under any circumstances. I was automatically billed £80 without consent, and it was never even reflected in my balance. When I tried to... See more

Rated 5 out of 5 stars

TikTok has been a fun way for me to discover new trends, music, and creative videos. I like how the app’s algorithm shows content that matches my interests, so it never gets boring. Sometimes I spend... See more

Rated 1 out of 5 stars

I made an account and hadn’t posted any content nor do I remember commenting on any other posts. My account got banned for “repeatedly violating community guidelines”, like what? 🤨 Don’t quite know h... See more

Rated 1 out of 5 stars

Absolute con as a seller I got restricted before even knowing what I’ve done wrong. No one to actually talk to just bots. Complete failure to understand how to deal with ppl. My business has suffered... See more

Rated 5 out of 5 stars

I’m kinda addicted to tiktok, idk who are those guys who came up with such an addictive app, tho I like spending hours watching funny videos and useful content. Scrolling, scrolling, scrolling and you... See more

Rated 1 out of 5 stars

Tik tok will remove my post for saying anyone willing to do trans medical work on children under seven should be given the rope.... but are quite happy to advertise child abuse and child mutilation fu... See more

Rated 1 out of 5 stars

Terrible. Get warnings from a robot which doesnt understand nuance and misinterprets intention. Appeal and same robot gets it wrong. However, report scams/bullying/fake and accounts are still allowed.... See more

Rated 1 out of 5 stars

TikTok is running fraud and scam accounts! Just came across Live TikTok accounts who pretend sending people money if they send them a gift. This already sounds sketchy…many people repor... See more

Rated 1 out of 5 stars

Horrible racism. Absolutely a MAGA platform. As a lesbian liberal, I received daily death threats that posted without any violation. If I said boo, I got a strike. I ended up losing a fairly large fol... See more

Rated 1 out of 5 stars

I tried Tiktok for the first time a couple of years ago and I wasn´t neither displeased nor excited about the User Experience, but recently there have been a lot of changes that got things worst, lik... See more

Rated 1 out of 5 stars

I have had nothing but issues with TT. Since 12/30/2925, I have tried to verify my age (55), location (North Caroline), region (United States), and credit card/debit card/PayPal to make purchases. For... See more

Rated 1 out of 5 stars

Sort your AI algorithm on violations, it picks on common words like mad, crazy etc. Its biased about the word alter ffs, day of the dead alter, very handy for when Halloween and day of the dead come... See more

Rated 1 out of 5 stars

I got permanently banned for nothing 😳 I don’t get it why some very bad Ai should decide what we write or not😒 TikTok banned me for writing “ need to get better education” to someone who wrote wrong... See more

Rated 2 out of 5 stars

So recently they banned me and put me on a time limit because they've mistaken as a child when I am an 18 year old girl with autism. Not funny Tiktok, not funny. I don't even have an ID yet because... See more

Rated 1 out of 5 stars

Worst customer service ever no support only ready made answers and no one takes an effort to solve your problems I buy promo and I made it customizedonly females and specific countries expected 60... See more

Rated 1 out of 5 stars

Don’t expect to get a refund when things go wrong. All ok as long as everything is running correctly, run into an issue that tiktok failed to fulfil obligation for coins purchased. Two months have ne... See more

Rated 1 out of 5 stars

Tik Tok allows bullying, hate speech, violent threats, mis information as well as being inconsistent and biased. Tik Tok being a Chinese owned company manages this platform the way China runs it's co... See more

Rated 1 out of 5 stars

I was invited to take part in a live stream and, after criticising the Romanian government, multiple videos were reported and removed in quick succession, allegedly by hackers. Within just two minut... See more

Rated 1 out of 5 stars

If it could give 0 stars i would. Their ads on yt are WAY TOO INVASIVE like 80% of the ads are just them and with annoying stories, too. Their feed isnt good and their reputation isnt good since the s... See more

Rated 1 out of 5 stars

Give zero if I could, put up few silly reactions to someone's post and got reported!!! Yet some off the other stuff on there is disgusting. Do tik tok actually look or just pick a comment ?? There'... See more

Rated 1 out of 5 stars

There’s a lot of unregulated content on the app, including really graphic images and videos such as people being set on fire/people being blown up, even though it’s meant for ages 12 and up. La... See more

Rated 1 out of 5 stars

Lets play a game. Who's got the most useless support Tiktok or Discord? Reported 3 accounts using my Youtube branding and stealing my videos. "Support" aka some bot closed them as no violations... See more

Rated 1 out of 5 stars

Tiktok banned my account for alleged "impersonation", which is false. I opened my account and posted two videos of me showing my face. How can I impersonate myself...this is insane. Tons of people are... See more

Rated 1 out of 5 stars

Shockingly bad, there's no words to describe this vile app. The other day I came across a live of a person showing dead Palestinian children, he was laughing and making fun of it along with 4 other pe... See more

Rated 1 out of 5 stars

Tiktok is the worse app ever giys i dont recommend it thy take your money . Anon block you and dont help over stupid stuff its the worse app ever I will never use those ap agin guys if you want to los... See more

Rated 2 out of 5 stars

🤣 look at what’s against their community guidelines as a violation On a live show a man gave his submission and folks wouldn’t let him finish, so I said: “ it’s like you are deliberately maki... See more

Rated 5 out of 5 stars

I'm might be late to the trend here, but tiktok is not as bad as I thought it was(which hurts me to admit 😑). Most notably, their shopping feature called tiktok shop. Once you try it you can never g... See more

Rated 1 out of 5 stars

TikTok's community guidelines are a joke. Harmless comments get users banned instantly, while bullying, hate speech, and even porn are left up. The system makes no sense–real issues are ignored while... See more

Rated 2 out of 5 stars

TikTok is fantastic in terms of its templates and creation of videos but its community guidelines are shockingly bad. When you report an insult or a form of harassment, they say it doesn’t affect our... See more

Rated 1 out of 5 stars

Tiktok lacks the ability to read basic English. Violates you for saying g nothing but allows people to be vile and rude but that they like and keep on profiles. Anyway tiktok is dead now it's a shopp... See more

Rated 1 out of 5 stars

Wow! Customer support agent thick as shit ( or deliberately acting so)? Explained my issue step by step in plain English but he just couldn't get it? If id've known they had such poor ratings I'd... See more

Rated 1 out of 5 stars

Somebody bought them out when they went dark and they are just like the rest of social media; blocking comments for “community guideline violations”. So sick of these companies. Also every other video... See more

Rated 1 out of 5 stars

The content on this app is rather disgusting and disturbing to say the least I posted a vidio of me going to work door supervisors badge gloves in the car it got removed! If you say you don't like s... See more

Rated 1 out of 5 stars

The worse app!! Concentration camp!! Nothing is allowed to be posted or said about animals murders - like the world is fairly tail and paradise!! No freedom of speech !! Stop using this app so th... See more

Rated 1 out of 5 stars

The problem is the community standards set so low you can't even disagree with someone's post without getting a warning that your account will be terminated. If I didn't know better i would think tha... See more

Rated 2 out of 5 stars

Not great, glitchy, absolutely full of ads. Makes the app unwatchable. They banned one of my other accounts because apparently I was underaged... I was 22. With driving licence as Id! It wasn't accept... See more


Company details

  1. Software Company
  2. Media Company
  3. Social Media Agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

1.5

Bad

TrustScore 1.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Total mess

Videos flop all time, but if you spend money you get a measly 10k views. The whole app is a pay to win scam and every 2 videos are either an ad or a live.
The video/account moderation is a total mess because people's accounts and/or video's get taken down for no reason
Tiktok was way better before it got sold and ruined

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Tiktok outright lying to avoid refund

Took 10 days for courier to admit item was lost. Tiktok shop gave NO support. When Evri finally admit it was lost, tiktok shop said Evri hadn't said it despite it being there in black and white, so won't refund. So despite their customer protection pledge, no support and I'm down hundreds. NEVER BUY ANYTHING FROM TIKTOK shop that is more than 3 quid.
Appalling

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

This is not first order that I've had…

This is not first order that I've had problems with and that's why I would like to report this. Once you have bought a product it's it's difficult to return it because of the false advertising. Also they ask me for a review after I received the product and I gave them a bad review because it's not what it advertised as.

February 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Beware counterfeit NMN AND COMPLIMENTARY THERAPIES

bought from fake company selling counterfeit NMN was also sent empower Mind Formula took complimentary? mind formula-was i'll at hospital from then hadn't opened NMN thank goodness so tried to return them and as soon as ls i pressed return the link just faded out-no human to try and sort out issues so had to cut my losses

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

NO Free Returns even if items come damaged

I am very disappointed from a recent purchase I made from tiktok shop, where the item had a 30 day free returns policy. The item was delivered to me damaged and have been told by both the seller I have to pay for the return and I will be refunded with a tiktok voucher. Basically false advertising, its costing me 20£ to arrange. Stick with a reputable company for large goods if its too good to be true it usually is.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Boycott

Order placed 10dats later nothing Evri delivery but they said they had it tracking stop but my contract is with tick tock you get robot who tells you same thing for days on end then live chat not sure if they are real still no refund I advice anyone be prepared for let down by both Evri and sellers never again don’t deserve even on txting to get Gass lite from tick tock been on again and just keep repeating same thing no refund so getting bank too get money back more us and Evri yet me yo say they lost my item never again be warned criminals

January 27, 2026
Unprompted review
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Rated 3 out of 5 stars

It’s just ok

Used to be really fun and now it’s just ok. I would want less ads and less repetitive stuff.

February 9, 2026
Unprompted review
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Rated 1 out of 5 stars

My review is based on Tik Tok customer…

My review is based on Tik Tok customer service refund policy for Faulty Goods which is basically none existent and I would not recommend anyone to buy anything from Tik Tok at all as everything we have ordered from Tik Tok as proved to not be as good as the sellers claim and they are selling crap they can't sell else where and you won't get your money back outside the 30 days.
Tik Tok have sent me round in circles for a week asking for video evidence, pictures of box and manual etc, with then referring me to the seller, told me to wait 48 hours for the seller to respond for the seller to then refer me back to Tik Tok whom was meant to be issuing a voucher not a refund, I haven't received this, I suspect now I'm not going to get this as they have now sent me a message asking for video evidence for me to prove I had received an empty box despite me trying to get a refund for a faulty item under UK Law products are returnable up to 12 months and I never reported that I received an empty box

February 8, 2026
Unprompted review
Rated 2 out of 5 stars

TikTok used to be fun

TikTok used to be fun, but now it’s frustrating. Too many ads, repeated content, and the algorithm doesn’t show what I like. App crashes sometimes and uses too much data. Needs serious improvement.

January 17, 2026
Unprompted review
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Rated 1 out of 5 stars

TikTok is killing creativity and supporting scammers while banning creators

I am beyond frustrated and disappointed with how TikTok treats its creators. I had a growing, creative, and highly engaged community of 40,000 real followers. My videos were gaining millions of views, and I was doing exactly what TikTok claims to encourage: inspiring people, helping them find joy in hobbies, and building a supportive environment. I even paid for TikTok Ads, literally investing my own money into the platform’s growth.

The result? A permanent ban for nothing.

Here is why TikTok is becoming a "trash heap" of the internet:

Absurd Moderation: My comments were blocked for no reason. Harmless words like "Thank you" or simple emojis were flagged as violations. After 10 of these "phantom" violations, my entire account was deleted without a chance for a real appeal.

Zero Human Support: There is no "support" in TikTok. You are forced to talk to brainless bots. No one listens, no one investigates, and no one cares about the creators who actually build the platform’s value.

Double Standards: While my creative and clean content was banned, the platform is crawling with 18+ content, scams, and fraudulent accounts. TikTok ignores actual rule-breakers while punishing honest users.

Shadowbanning and Restriction: They actively kill reach and restrict communication, making it impossible to engage with your own audience.

TikTok has turned from a creative hub into a poorly managed dump. They don’t value your time, your money, or your community. If you are a creator, be warned: you are building on sand, and TikTok will kick you out the moment their broken algorithm glitches.

Shame on you, TikTok. You are losing your best people.

August 22, 2025
Unprompted review

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