TOSOT Direct Reviews 58

I purchased a Tosot Minsplit system from Tosot Direct in May of 2025. In December 2025 we chose to turn on the heat and received an error code that we had a leak in the freon lines. After calling ou... See more

Everything was fine. all the parts were included and everything works great. I had to run the refrigeration lines through a very small attic about 8 feet and down through a deck about another 15... See more

Great RV Air Conditioner. Plenty of power, multiple settings and super quiet. The heat in southern New Mexico was not an issue with the Tosot. The app worked great, giving us an extra 'remote' and pro... See more

Worst customer service / Worst users manual. Electrical diagram does not make sense and very vague. You call customer service then they take info and convey to tech support and tech support respond y... See more

Worst company! FRAUD! Dont buy anything from this company, bought a mini split for my house, main control board was defective, they didn't want to replace it and they claimed it was discontinued r... See more

Overall I've had a great experience working with Tosot. I ordered a DIY mini-split heat pump kit to replace the electric baseboard heating in our home. Their site is simple and easy to browse, a... See more

my initial purchase was a 18000btu unit. I loved it so much i bought another 12000btu for a second room. Excellent units. Customer service is wonderful and actually want to help. My experience is exce... See more

In December of 2024 I purchased a TOSOT 30K dual zone mini split from TOSOT DIRECT. The unit arrived promptly and I braved the cold to install it, replacing an older system. I immediately saw a large... See more

I bought an 18K unit to replace a different brand in my garage, The TOSOT unit is way better looking and fit perfectly in the old unit's location. Installation was straight forward and saved me thou... See more

I have used Tosot products for 4 different installations. There have been two times I have had to reach out for support. Each time the support has gone above what I was expecting to make sure the prob... See more

So far I'm happy with the product, especially for the price. While the manual is light on some of the details, watching a few youtube videos goes a long way to making the install easy. I had no issue... See more

I bought and installed a 24,000 BTU single zone unit back in about July and the results have been great so far. it was to replace a window unit in our older home that struggled to keep things cool and... See more

Works great in keeping my shop cool. 105 outside and 72 inside. Straight forward installation, I wish it had a template for mounting the inside unit but using a tape measure you can make it work. E... See more

Tosot was incredibly responsive to inquiries during the whole install process and if they couldn't answer a question right away they would always get back to me. Incredible customer service is what I... See more

I purchased a dual zone mini split from TOSOT and am thoroughly pleased with its performance. After installation was initially completed, one zone wouldn’t cool but the other would. I wrote to the TOS... See more

Just installed 2 of the 3-Ton Central Ducted units for my Fmaily, 1 think i love is that really caught my attention when i received it was the Filter Houseing was built into the unit, and not somethin... See more

I had a problem after a DIY installation of the TOSOT 24,000 BTU 240 V mini-split. The unit would not respond to the remote control commands and seemed dead. I contacted TOSOT support and they got b... See more

They have great customer service, they get back to you very quickly. All my questions and needs were dealt with in a very responsible manner. The mini split unit that we installed (24000 Btu) runs and... See more

So far my experience is great! Ordering went smoothly and customer service even changed the RV AC color for me after I placed the order. Shipping was fast, but I was surprised the large RV AC unit was... See more

After some research I ordered the model with the ERV which no other manufacturer seems to have, at least at the time I ordered the unit. I ordered direct from Tosot and delivery was quick and right t... See more

The inside Unit was having issues and would only work with a remote. Emailed them and they asked for a video and if we noticed water prior to the issue occurring. I confirmed and sent a video the imme... See more

Had an issue with one of the indoor units of a dual mini-split system. Customer support was great, worked with me to identify the problem and determined that the inside unit needed to be replaced. The... See more

We couldn't get a 220v circuit to where we had our cooling problem (back bedroom). So, we bought the 115v, 9000btu version. I was leery of so small of a unit. We were able to install it ourselves a... See more

Pulling a vacuum on the lines was alpy simpler than what the YouTube video people have shown. The lines have a Schrader valve which prevents the vacuum from escaping when removing the lines. None of t... See more

I purchased two units from TOSOT. I had a small issue with one of the units during install and contacted their support department. I received an immediate response and the issue was resolved immediat... See more

Response was very quick when I ordered the TOSOT 12000 Btu 120 volt, delivery took about 4/5 days for the indoor (4) and outdoor unit (5). Took me and my son in-law close to 4 hours. The system works... See more

I have now installed 5 of these in our home. A/C has worked better than we had hoped. However we really wanted these for the heating portion. We have had wood heat only for many years. So far we hav... See more

1200 btu x 2 Hello, Recently I purchased two 1200 btu mini splits . One of the two outdoor unuts had a compressor malfunction and I notified customer service. Mason with customer service has been... See more

I called several times with questions on installing the Tosot unit. Maria was very helpful, and if she couldn’t help she put me in contact with customer service. Mason got back to me with an answer by... See more

I ordered a mini-split from TosotDirect. Packaging & delivery were both excellent. The features offered in the TOSOT mini-split products were a step ahead of the competition in terms of value. As m... See more

2 years ago I purchased 4 mini split units from TOSOT for our home. Installation went smoothly. They have saved us ~30% on our power bill. My wife and I find these units are far more powerful and... See more

I have installed 2 separate mini-splits and they have been one of the very best improvements to our home. They are quiet, efficient and they look good on the wall. I put one in our bedroom so I don't... See more

I bought a 1200btu mini split and performed the install myself. I did as much research as possible, bought the equipment needed to perform the install, and the device worked well for about 2-3 days. A... See more

It has been great with all this hot weather this summer I’m from Vermont and the only problem is that efficiency of Vermont won’t give me a rebate on it because it’s not on there list . But overall it... See more

Excellent customer service. Have several units and all work fine. Had one with issues and it was replaced at no charge. Mason is great to deal with. They stand behind their product.

These are great value units. A few years ago I had a central air conditioner that was damaged during a hurricane. Now it was out of warranty by about one month. The AC Contractor quoted me $13... See more

I installed a Twin Air Handler Tosot 18K Mini Split in my garage. It’s a 4 car garage, which I insulated very well. They now keep it very cool, even when it is 93 outside! Super quiet, controlled b... See more

Mason at Tosot was great to deal with. The new RV air conditioner works great. I would highly recommend Tosot if you want a quiet energy efficient unit.

Over the past two years, I’ve purchased three Tosot Mini-Split Air Conditioners, and I continue to be impressed by their quality and affordability. I installed all three units myself, and each set... See more

Tosot was easy to contact to get pre-purchase questions answered and was helpful with installation questions. The product is amazing and I have no complaints.