Azuga, a Bridgestone Company Reviews 277

Azuga has been there for us. Account managers have checked in regularly and Support has always been available. I won't tell you that there weren't frustrations as all new software has a learning cur... See more

The company has good service. Steve Soto does a very good job. My only issue is that sometimes it seems like the video doesn't show an infraction well. For instance, sometimes I can tell that som... See more

Andrew Peter did a fantastic job of resolving my issue. I received prompt responses and updates which left very little for me to be uncertain about. I even reached back out a few weeks later with a co... See more

We have been using Azuga's tracking devices for quite a while now on our tow trucks & they have been a helpful tool for our business. Steve Soto has done a great job in checking in with our business &... See more

Brendan Jennings has been incredibly helpful and attentive to our account. He has been assisting us through a lot of challenges that we have experienced after joining Azuga. I am not thrilled with how... See more

Sabrina is awesome. Her helpful attitude and knowledge of Azuga resources and which ones will help resolve the specific issue is second to none. She's help me set up conference calls with r... See more

We use the GPS tracking system and find that it works very well. Quarterly reviews with Azuga associate are helpful in assessing our fleets performance. On-line interface is easy to use and maintain... See more

Cecilia is wonderful! She scheduled a meeting with me and helped me troubleshoot a couple of devices on our trucks, then followed up with a phone call. Although the issues are still not resolved, Ceci... See more

Jared and Kunal are great to work with! We've been with Azuga for several years. We have multiple locations and our data on the Azuga portal needed a lot of attention. They helped us through the pr... See more

Sebastian was very sensitive to my needs and what I needed. He made sure that I was completely satisfied. Jack trained me extremely well. He was clear, detailed, and understandable. I am so hap... See more

Mark Albo has provided top notch customer service to our company. He consistently checks in with us to make sure all our vehicles are reporting properly, and keeps us informed on the additional servic... See more

Excellent customer service from Cecilia Peters. She is always helpful and so knowledgeable. We had a few hiccups with connecting to the camera to the WiFi and she was so helpful, she got the tech to l... See more

The terms regarding cancellation were either omitted or inadequately disclosed. BUYER BEWARE, if not cancelled 60 days prior to end of your term contract, they will automatically screw you into the s... See more

I LOOK FORWARD TO OUR QUARTERLY REVIEWS ALVIN CLARKE DOES A GREAT JOB DIVING INTO DJ WAGNERS METRICS AND COACHING US ON HOW TO IMPROVE TIME AFTER TIME WE ARE SEEING GREAT RESULTS AND LOOK FORWARD... See more

Daria Ray and Amanda Mills have been so helpful and on top of things for me getting our dashboard fixed and in tip top shape. Always so pleasant to work with and if they ever have a bad day you will n... See more

Our representative Cecelia Peter’s has always been very supportive and helpful to our company and is very active in monitoring and managing our needs. Cecelia and her team are also always on top of th... See more

I was a customer with Azuga for over 5 years. Our company decided to go another direction with fleet GPS tracking. I tried to cancel account two years ago and Azuga representatives told me that I mi... See more

JOHNSON JACOB HAS BEEN EXCELLENT WITH CUSTOMER SERVICE. I HAD SENT A REVIEW CONCERNING THE HISTORY OF PAYMENTS AND BEING ABLE TO GET IVOICES OR EVEN SEEING THEM ON THE WEBSITE AS THE WEBSITE DOES NOT... See more

Azuga (Bridgestone Co) is terrible. More on that in a moment. Webfleet used to be available in the USA and it was professional, powerful, robust, and flexible. Azuga, when I called, is a call cente... See more

Really enjoy working with our customer success specialist @Cesar Reyes. He's been more than helpful in all of our company needs in partnership with Azuga. Thanks Cesar -- you have been the best

Products are not bad but they lock you in with hidden clauses and loopholes in the contract. They have auto renewals hidden in their contract and if you add a device or service they have a contract wi... See more

Our company has been an Azuga customer for over 3 years. In July of 2025 I called customer service to find out if we are still under a contract since I was missing our documentation. I was sent a si... See more

The software is terrible, the cameras they sold me did not do as was promised. I've asked to cancel for years and I've been brushed off several times. After 3 years of "use" paying every payment, I fi... See more

Order a camera, Mark sent the wrong one called him and advised him he advised he would get the correct one sent. approx 5 days went by I had not recieved camera. I called back and he stated oh you g... See more

Should have read the reviews here first. Believe what others are saying!! BUYER BEWARE! This company is a SCAM!! I attempted to contact this company to cancel my service prior to any renewal, b... See more

Joined my company 4 months ago and just started diving into Azuga and all it can do. Not ready to give 5 stars yet, but definitely see it in the foreseeable future, needed to see all it can do. Stev... See more

One of the worst companies i have ever dealt with, everything you hear others saying is true. One of the most unethical companies you could deal with. Also please dont respond to my post asking... See more

Helena was very understanding and willing to help me solve any problems we were having. she addressed all of my questions and was very pleasant to talk to. I appriciated her taking the extra time to e... See more

Overall, this is a good company with solid products. While there are a few shortcomings, their systems definitely make a difference when it comes to dealing with careless drivers. The newest product s... See more

Crista has been an asset for me from day 1! She has been very helpful with anything from ordering products to developing strategies that improve driver and fleet performance. Her experience in custome... See more

Mrs. Myra is knowledgeable and always available when I have a question. She has been a great instructor on learning the software and creating reports. I have truly enjoyed our interactions. She is a d... See more

Helena and the Azuga team are great. They are very detailed with making the onboarding process simple for myself and drivers. Azuga has great customer service, and are always available to answ... See more

The product and software work great together. Working with the Azuga team to receive additional reports has been an easy process. Will recommend to anyone in search of a fleet management tool.

Mark is a pleasure to have as my CSSR. Checks in frequently to ensure that we are happy with our service and to ensure there are no issues. Often times he notices an issue before I do and will reach o... See more

Steve is a amazing agent that has helped Empire south services getting our gps's and camera's up and running making it super easy to use. thank you again steve !!!

I’ve been working with Hilary Owen at Azuga, and she’s been an absolute standout for South Philly Towing. Her dedication to addressing our concerns, from integration issues to video retrieval challeng... See more

They charged me for cameras and such that were never installed and refused to give me a credit for it. Their installers which are subbed out and not located locally fried the ignition on one of my ski... See more

Helena is most helpful and has always communicated with me weekly! She is an asset to your company. I feel confident with choosing Azuga due to Helena’s customer service.

The funny thing about this experience is that I was having an issue with a GPS device that had just failed and Mark Albo from Azuga called me just as I was reaching out to him. Mark had me up and run... See more

We've worked with AZUGA for years. Our experience has been great every year. Our rep is smart, responsive and organized--he anticipates our needs. Always professional and helpful.

a 1 star is too high a score but the lowest I can choose. They continue to bill even though my account is closed. To get rid of them I paid in full and received notice I was paid in full. My contract... See more

Working with my account manger in the name of Cesar Reyes, very knowledgeable on the devices and the portal. He is always willing to help and answer any questions I have. Cesar Reyes has great custo... See more

Mark always checks in with us to make sure things are working properly. I've never had an issue getting assistance with anything.

The Azuga Team is the best. We get quick responses back. My company could not be happier and we don't have any complaints! If I could give Crista Patino 10 stars for her true dedication to our comp... See more

Even though we ultimately chose a different solution to fit our companies needs better, I wanted to share that Vince provided excellent support throughout the process and made the decision pretty diff... See more