Consumer Cellular Reviews 12,374

We ported over from AT&T and in took 7 phone calls and 7 day to get AT&T ro release numbers. May be a quirk as Consumer Cellular uses that network. CC people super pleasant, knowledgeable, commisserat... See more

Ported a land line POTS number to CC's Home Phone Base. It worked, after customer agent Dawn did a great job in completing the number transfer. However the device does not receive 5G signals an... See more

Jeannie in sales was just great! Explained fully all aspects of CC cell phone service. Jeannie in the tech dept was also excellent but the transfer process from Verizon to CC was laborious,... See more

The transition to my new Samsung A17 5G phone was more or less automatic with the ESIM feature. Once all that was complete I must have missed the button that said ACTIVATE PHONE b/c I kept waiting f... See more

I had a bit of a problem moving my phone number from my provider to Consumer Cellular. Everyone that I had spoken to were so courteous, helpful, and especially patient. It was really nice talking to a... See more

Very straightforward process to review and compare the phones offered by CC. Prices were very competitive with major online stores, better in many cases. Easy to order what I wanted. Zero interest fin... See more

First representative helped me with plan selection. Had through discussions about available plans and costs. Made my plan selection an educated choice. Then I was transferred to the switching expert.... See more

I just recently switched my service from Straighttalk over to Consumer Cellular. And I must say I've never been more pleased and completely satisfied with the customer service. Lacey was very professi... See more

We appreciate the CC phone setup and transfer from our prior cell company. The pricing seems great. The only main problem is the cell coverage. We live in a rural area of the county and the Recept... See more

DO NOT port a landline phone number to Consumer Cellular. After four contacts and waiting over a month to try to port the landline, we are still waiting. No return call from Consumer Cellular, as st... See more

We paid $54 for shipping of two Samsung cell phones for second day delivery and are still waiting for them to arrive a week later. In fact, we were told they have arrived but our RING service says no... See more

Another fake 5 star review. First, it was Amazon then it was Google and now it’s Consumer Cellular. For a legitimate review, head on over to Yelp where companies can’t alter or pay other companies t... See more

Been a satisfied customer for years. No issues! This time purchased a Pixel 10 thru Consumer Cellar. Great price! Received quickly with no issues. Transferred data over from old phone successfully. Fi... See more

Changing our cell service company took months to decide upon! Going with Consumer Cellular was the easiest & BEST DECISION we’ve made in a long time. Every human I spoke with was informative, helpfu... See more

Purchased a new iPhone for my wife for Christmas. The staff at the Consumer Cellular store at N Federal Hwy in Pompano Beach were absolutely wonderful. They ported her mobile line over to Consumer Cel... See more

My first impression was when I walked in, the office was spacious nicely furnished and I was immediately comfortable. Your representative was friendly, Very Knowledgeable and Certainly Very Profession... See more

I called to get help with my phone and I reached Paula who tried everything she could to resolve my problem how there was something she needed help with. Paula gets a 10 for her super professional & e... See more

We changed from T-Mobile to Consumer Cellular because of the greatly reduced cost as we are retired and on a fixed income and the reduction helps tremendously. So far, our service has worked great an... See more

After Verizon's blackout a few weeks ago, I accepted that I needed an alternate phone. Consumer Cellular's landline was the right choice. It was quite affordable and took less than 15 minutes to order... See more

The experience and the transition was very simple. The quality of the service, so far, has been excellent. My phone bill was cut in half this really helps my monthly budget. Both customer service repr... See more

Moved to Consumer Cellular for my internet hot spot with unlimited 35gb service. First off they say same towers same service and from day one my service speed dropped by a third. then when I reach... See more

We had some glitches with switching providers but overall Consumer Cellular was great with helping us through the issues. Especially the last woman we worked with. We ended up 6 hours on the phone,... See more

Saving money? Purchased phone out right(Pixel 10). Locked for CC (appropriately). Waited 5 days to buy a Qi charger (My purchase, not theirs.) Resolving an issue transferring number going past 1 week... See more

My wife and I left Verizon after 16 years. It took me calling Verizon 6 times in one day and going to one of their corporate locations the following day to get a transfer pin. Once I had transfer pi... See more

Phone was lost during hospital transfer to rehab. Cancelled service and 1 month later I get billed for another month. Called Customer service and was told that yes they charge for the 10 days that the... See more

I am a normally techy person, but I had to swallow my pride and call the consumer cellular help line to get my phones transferred. If you were a Verizon customer just know that they do not make the pr... See more

I was at the store for over 3 hours and when I left, my phone and messages was not set up. At home, I spent 6 hours trying to resolve the issue. In addition, I think the sales person is taking advanta... See more

We stopped in to the new location in Chesapeake, VA to change phone carriers. We kept our current phones & numbers, the gentleman who worked with us was very knowledgeable, courteous, explained every... See more

Replaced 2 phones from total wireless and switched to consumer cellular started online and ended up going into local store at gulf coast in Florida. David was extremely helpful and patient got both ph... See more

My father in law has been with consumer cellular for years now. Constant issues with the phone he decided it was time to get a new one. He ended up deciding to join mine and my husband’s phone plan th... See more

We replaced two 5+ year old phones, also purchased through Consumer Cellular, with Samsung Galaxy A16. Unfortunately we began by transferring data to the wrong phone. Once we realized the issue by che... See more

I used website to switch to Consumer Cellular. It was quite easy. The only place where I was concerned was entering Transfer PIN from my existing carrier as I was keeping the same phone number. I requ... See more

For the most part, customer service was excellent; however, it seemed to depend on which representative took our call. When we called to find out what we needed to do, we spoke to Jessica. She was... See more

I've been satisfied with Consumer Cellular for nine years, until recently, that is. My account page now has advertising on it, as if web pages aren't already visually complicated enough to decipher. T... See more

The customer service is absolutely next level. Your not sent overseas to talk to anyone. You get an American who speaks English. Our last phone carrier made it very difficult to port the numbers. You... See more

Cricket Wireless did away with our plan switching us to a much more expensive plan with more monthly data than we would ever use. We chose to move our service to Consumer Cellular's Minimalist 1 G da... See more

I was recently put on the plan with my parents due to being disabled and on a tight budget. I had issues with a new phone my parents surprised me with due to the eSIM not getting recognized. The... See more

Teri in Arizona was so pleasant to work with. She explained everything and made sure our phones were compatible. Teri was very patient while I looked up the phone identifier numbers.I got to speak wit... See more

Great customer service. I called customer service 3 times in the past week- 1st to ask questions about changing my service from another carrier and (once I was satisfied) to buy a new phone. 2nd to g... See more

Moved 4 lines from Verizon. 2 lines used e-sim, while 2 lines required physical sim replacement. Spoke to 4 reps during process, all of which were friendly, helpful and knowledgeable. I worried mor... See more

We switched from Metro and couldn't be happier. The customer service experience is better than any other. Always easy to get someone on the line and you can understand them. Very helpful during the... See more

Great customer service agent guided me through whole process very patient with me. I'm 73 so getting sims card out was a real challenge but finally successfully followed directions agent gave sh... See more

Purchased a iPhone 6E from CC at market price, came on time with free shipping, typical for being a long, long time customer. My complaint is there's absolutely no guidance from CC or Apple on basic... See more

Liked the exchange with the sales rep. Clear, helpful, better priceing than others, chose to enroll. However, once enrolled, there was no information about re-setting up functions like vo... See more