easyJet Reviews 55,909

Left a valuable silk scarf either under my seat or in net on back of seat in front. Contacted lost property within hours of reaching my destination, with full details, Went to EasyJet lost property... See more

now i love ryanair! but i love this airline even more! i have only flown easyjet ONCE but the service is outstanding, of corse tis a bit more expensive than ryanair but the extra price is WORTH IT the... See more

NEVER EVER FLY WITH EASYJET and here's why: - Frustrating baggage policy forces airport fees. EasyJet's system won't let you add a hold bag to just one leg of a return trip online - Impolite perso... See more

Just returned from another wonderful easyJet holiday. Great service from booking to landing back homes. Easy check-in both ways. Brilliant transfers. Wonderful flights arriving on time and great hotel... See more

The girls name was Zulu very professional lady Knew her job good staff well done when I booked flights too Tenerife as my wife is disabled so front row seats going booked shame not front row seats... See more

My husband as not flown for 33yrs. We are taking a short break to Hamburg. He has medical equipment, and assistance needs. I was put immediately at ease by your representative who was so efficient and... See more

LGW-PMO 19th May 2025 shout out to cabin crew Darren & Ryan who made our flying experience the most pleasant in recent years. These two stewards really enjoy their job and are ‘career’ cabin crew. P... See more

Excellent prompt service booking special assistance on phone. Lovely lady took call. Quick and easy and helpful and kind. Thankyou. Top service as always. 2 flights booked, 2 SA booked. Just back from... See more

Needed to change a flight for one passenger in group booking (for some reason can only do via customer service). Not only am I being ripped off with a huge change fee (fine, it's in the terms & co... See more

We fly EasyJet every year at least once and find them to be super efficient in everything they do. Up front seats are worth the extra. Crew in our experience always welcoming and although the cost of... See more

Flew Gran Canaria to Bristol late last night- harassed by 'staff' to put carry on luggage in their special 'sizer' despite it being a approved easy jet bag from Amazon. Staff went along boarding line... See more

I was a bit stressed about special assistance I'd requested and rang for clarification. Although I had to wait a while, the agent was very pleasant and helpful and was able to give me clear instructi... See more

Everytime i try and book an easyjet flight or package directly online if get payment error. This has been happening for approx 3 years. Tried different browsers. Cleared cache etc. 4 different credit... See more

Required easyjet special airport assistance to be added to our booking for myself. Isla was pleasant and very helpful and knowledgeable. Isla added my needs to our booking easily and informed... See more

Just boarded an easyJet plane Luton to Alicante. The cabin manager was not your stereo typical cabin manager. Darren a short stocky north London guy with a voice of ray winston was absolutely fabul... See more

We travelled to Sharm El Sheik from Luton in January. I was a bit concerned as we had to fly with Easyjet - I shouldn’t have! The crew were absolutely amazing. Very hard working, constantly offering... See more

I spend 2 hours this afternoon with a chat supervisors tryinf to deal with flight info problems. This involved trying out different suggestions with the site. Every time I went back to a chat superv... See more

So I had a bit of a rant on Instagram, after I found out Easyjet charge £60 per person per flight for a name change. Pretty crazy charges, given the customer is the one who updates that informati... See more

I was a frequent flyer and EasyJet Plus customer until I retired 10 years ago. Since then I have used various airlines, some times shambolic and never reliable. I have just used EasyJet again for a s... See more

Im 75yrd old & AUTISTIC & panicked at phoning SPECIAL ASSISTANCE to inform them due to problems at home l was no longer able to FLY to TENERIFE FRI 16 - TUE 20 JAN. The Easyjet Assistant was most un... See more

Travelled to Malaga on the 19th November, we were assistance travel from Bristol Airport and had escape lounge booked. In which by the time we were taken to the check out gate had less than 5 minutes... See more

System not allowing bookings through the website or the app. Error codes all over the place. Logged in or not logged in no difference. Different browsers no difference. Different accounts no differenc... See more

We flew to maderia the piolt had trouble landing due to bad winds, we ended up flying to Faroe, the staff where amazing very calm let us know what was happening. We then flew back to maderia later... See more

Would be zero stars but not possible. Over 23 emails from them telling me how to claim compensation for a cancelled flight for wife, daughter and grandson. Wife was paid, not the other two, fi... See more

Outstanding customer service support. Joy in South Africa answering calls for UK EasyJet customer.. I was in desperate need to rebook a flight due to weather cancellation and an urgent medical appoin... See more

The check in at edinburgh airport is the way forward. Straight onto self service scales and put bags onto the bag drop conveyor belt. Cannot fault any easyjet staff in edinburgh airport. Arrive... See more

Booked the wrong date by mistake so contacted EasyJet to rectify and thought I'd have a problem and be fleeced by admin charges. How wrong was I. I used the Chat Service and was quickly connected to... See more

Everything is clear. The airline agents are reasonably willing to do some extra things for you for free, such as updating the surname on the booking due to wanting to use the other passport (a case of... See more

Luggage destroyed going Manchester to Morocco on 18/12/25 and £'s stolen/lost too. Reported it to Moroccon airport got a reference number and letter. Logged it on easyjet portal, they said claim with... See more

We accidently booked our flights for the wrong return date and contacted easy jet straight away. The service was prompt and our error was sorted straight away. I was very impressed by this service and... See more

Easyjet don't accept responsibility for delayed flight. They rejected a claim for compensation saying the delay was less than 3 hours. The flight was delayed 4 hours 27 minutes due to pilot incompeten... See more

Robbers and thieves. Left stranded in Malaga after easyJet cancelled the flight to Manchester on 27 Dec 25. It's now the 8th of February and I just keep being sent round in circles, I'm realizing t... See more

I have travelled between Manchester and Copenhagen four to five times, and I have never experienced an on-time departure and arrival in either direction. Each trip has involved delays of one to two... See more

I’ve rang easyJet twice .. on 2 separate days ..once to sort out a mistake that I made and it was sorted with a lovely lady then again today to sort out special assistance for myself .. again an amazi... See more

Chat attendant was helfull, The issue has been resolved. The time to get someone was long. Easy Jet Web site was not working OK When tryin to logon: Numéro de corrélation d’erreur : 21330f68-7b... See more

All round great experience, from help with a mistake I made booking to all the regular updates on flights. Special mention to the easy jet flight crew lanzarote to Luton who were so helpful when I w... See more

A big shout out to Captain Hope on the Gatwick to Chania flight this morning. It’s really reassuring, particularly in the current climate, when the pilot takes time to introduce themselves in person,... See more

Comparing to competitors, such a bad experience. Stuff looking at you like you're stealing something. Will charge you for extra luggage even though it fits but the problem is it fits vertically, not h... See more

After complaining about being unable to find out about our compensation claim, we were contacted and it's all sorted now. Pity they didn't tell us the form was incompleted. Ps easyjet- please convey... See more

Flight home from Antalya to Bristol 7th April 2025 @ 20.45 hrs No online boarding pass allowed yet Jet 2 do them from here. Only had cabin bag but had to Que for 45 mins just to get pass instead... See more

Was charged twice for Large Cabin bags, once on the initial Plus booking and again on Checking-in. Have contacted Customer Support who state that the Large Cabin Bags are not included on the Plus Fare... See more

EasyJet as a flight, isn’t bad- yes you hve to pay extra for suitcase, or seat selection etc.. but you get what you pay for, it’s when it comes to the package additions I’d stay away from. Took out th... See more

I've never encountered such strict luggage size requirements elsewhere. It almost seems deliberate, designed to cause confusion and errors just so they can justify hefty fines. Boarding was chaotic, w... See more

Brilliant Service received Called customer service to query a change in flight pricing since I booked for my up and coming trip. No waiting, call answered immediately. My advisor, Bongani, unde... See more

The ticket cost £30, I realised I made a mistake within 5 minutes. The cancellation fee or change flight fee is £50. No other comment. Per the website: cancellation within 24 hours is a full refun... See more

I can't believe how rude the advisor was towards me and how she spoke to me. I was questioning flight times as per an email received by easy jet! I don't think I've ever experienced such poor and rude... See more