Experian Reviews 3,650

Sorted out the problem of erroneously recording a five year old case of ID fraud which had downgraded my credit score by about 250 points. However, it took more than a week and clearly a lot of doubt... See more

I love the Credit Lock feature on my account. After having my identity stolen, I really had little other choice than to sign up for it. Whilst it is a superb tool, paying £15 per month for it just fee... See more

I have been having a terrible time with Vodafone, it's taken me months to get through to them about a supposed bill on a closed account, which all now appears to be a mistake. It's been very stressful... See more

After my wife leaving me a few years ago I soon realised she was running up debts and my daughter and I were getting mail for my wife that confirmed this. I contacted Experiam for a Disassociation not... See more

Can’t believe how quick our dispute was sorted. Within one week of asking Experian to query & correct an entry on my report, it was resolved. They even contacted the company involved for us to correct... See more

A VERY USEFUL WAY TO COUNTER SCAM ATTEMPTS!! I had a scam call: made me say “yes”(recorded me?), CANCELLED the call.. went to my bank who recommended the main 3 credit agencies: also started “instant... See more

Experian sold my information to third parties who I’ve now had to contact and ask to remove my data from their systems and cease sending me letters and emails. I also had to contact Experian and fill... See more

They’re doing there job well, making sure there customers are receiving good service depending on individual circumstances. Trying there best to help where there’s possible. Some leaders letting t... See more

50% of my complaint tools weeks of hassling for them to address. Still not resolved after goodness knows how many different people been in contact with me Second 50% hasn’t even been acknowledged ye... See more

I contacted Experian after hearing about some issues that seemed likely to have an impact on my credit rating. Their response was quick (after setting up an account) and felt secure. I am now a lot be... See more

Before emailing Experian, I'd requested help from my bank and had written letters to the DWP and Experian but got nothing from them. The two agents, Xiao and Michaela, who replied to my query were bo... See more

I was fed up with you and Welsh water for not sorting out my point score. I am due to renew my car finance really soon, and decided the APR was too greedy. My bank told me they would loan me the fin... See more

Experian seems a bit slow to understand what is happening. I queried some incorrect balances from several lenders. They all very quickly admitted that they were at fault and put through rapid updat... See more

first of all I would like to thank you Experian. I cant remember of whom I spoke to but I was very concerned about my credit score and if anyone else was trying to use my credit score but the gentlema... See more

Excellent without Experian i would never have known about a company saying i was late in payments and owed them £4000. I haven't bought from this company and dont owe them anything. It had effected m... See more

It’s been helpful to me to have a membership while my credit rating was so bad to monitor it. Also had good advice when I’ve needed it by calling customer service when I need to know what steps to tak... See more

They have not updated my Credit Card balance, even after trying to log in to my Bank data (the option they offered). They offered loans with a 90% chance of approval, but neither was successful, so no... See more

I’ve been using version 9.2.0 on Android 13 with ColorOS 13, and the app keeps crashing constantly. It seems like Android devices with different system versions aren’t handled well — ColorOS in partic... See more

I was alerted by Expirian that a credit card I did not recognised had been added to my account. After informing them, they did everything in their power to investigate and had the card removed from... See more

Once again my Experian report is reduced primarily because I do not use my credit card .. I don’t need one and using (one apart for protection )is all I was told to do from a young age …I am not sure... See more

I think its v poor that your ratings should drop for applying multiple times for a loan or credit card.. It seen that by doing they you are attempting to gain the best rates. It's due diligence a... See more

Experian sent me a message saying my credit score has gone down. I logged in and paid to find out why. It wasn’t clear. I eventually got an answer which was that I had paid off my mortgage. I do n... See more

The new scoring system is relatively poor and odd. Examples are: 1- raised 20-30 points for “joining the electoral register” no changes there 2- points reduction for going into agreed overdraft f... See more

Dear Experian Team, My Experian credit score was previously high, but it has recently dropped significantly without any clear reason. I have not missed any payments, applied for new credit,... See more

Hii experian i am pretty satisfied with all the services.. but my last problem with my account details is being sorted even after trying on the call also multiple times.. i wanted to connect my other... See more

Experian credit check is basically showing information you can already see for free through your online banking. If you want a detailed credit report, you have to pay, which honestly doesn’t feel w... See more

The speed at which they respond is too slow. Most customers contacting Experian are, I imagine, in a state of distress rather than overjoyed due to a negative score or some sort; hence, expediency is... See more

I currently can’t access my account through no fault of my own. Requests for a password reset have repeatedly failed. I am in desperate need of credit which is being blocked by the CREDIT LOCK, until... See more

‼️updates to their AI ranking model system highly unethical ‼️ without prior warning to upgrade which adjusts yours sore significantly- leaves a previously excellent score reduced to fair. When I c... See more

Doesn't Work Properly!!! When you hit boost to link your bank account and you get an increase by say 20 points, it doesn't actually add 20 points??? It adds it to minus 20 of your actual score?... See more

Bombarded with emails about checking to see if I'm eligible. Pre-approved for a Creation Loan, who I'm with through Currys. Always paid, never missed. Applied with 'guaranteed' with no possible perc... See more

What an appalling company all about upselling. Stupid worrying emails ('a hard search has been undertaken') just to encourage you to download /use their App. Grim and unethical. Signed in for the free... See more

I just don't get it!. If you don't use your credit card for a while the card company closes your account. If you use your card for small purchases it impacts your credit score. I used my credit card f... See more

Despite the fact I say no marketing I regularly get email marketing from Experian. It's impossible to contact them by phone as I only have a free account and I am not paying to upgrade when the ser... See more

Trying to use my account (£10.99/month) for the first time in a year. Didn't get password reset emails. Unable to contact them by phone (which is fundamentally basic) or find email address to discuss... See more

Telephone line is appalling. Whether you try from the app or online. A weird typing sound goes on for ages after you've finally passed their awful verification and nothing else happens. Appalling se... See more

A disgusting dishonest company run by very disreputable people! Recently applied for statutory credit report They have sent me a letter in post Trying to fill in pass key , have given up Obviousl... See more

Woke one morning with an alert of credit score change , to find it drop from excellent to fair . I've always on top of my payments so wasn't quite sure what happened . Nothing is showing on... See more

Terrible customer support and pretty much none existent. Been asking for a notice of correction to be removed from my credit file since 2009 and it’s still there following several telephone calls em... See more

Signed up for Experian and paid subscription as I have a defaulted payment against my score that is for an unknown person. Experian stated that they could help remove but instantly sent a message sayi... See more

After years as a paying Experian customer I tried to help a friend who had returned to UK after a 25 year gap. Before applying for a bank account and credit card she asked me to credit check her first... See more

Experian in their wisdom have decided to change the way they calculate the credit score,which has caused extre distress as going from an excellent score to bad. I have checked my report and the reason... See more

What an absolute carry on trying to login to my account, tried everything, resetting passwords ect, nothing works. it’s impossible to get to speak to anyone, if not automated justs cut you off numbers... See more

I was renting a house and they asked me to generate my Experian PDF, but it's been giving me an error for over three months. I've contacted them, but so far, no solution has been found. The service i... See more

Wow wish I'd read the reviews, thankfully can still cancel during the free trial. Astounded that such a well known/seemingly respected company has the most scammy seeming, useless service imaginable... See more

Very slow to update transactions. I feel that other credit reference company's are quicker to update payments. I don't understand why it takes you 8 weeks to make changes and why you would check on... See more