Soufeel  Reviews 11,933

The musical fridge magnet is the ideal gift for my elder niece and nephew-in-law's 1st Wedding Anniversary. Plays a pre-loaded chosen track. One extra option is Bluetooth, which allows you to simpl... See more

Ordered a song fridge magnet for my wife’s birthday, the item took ages to come way over the expected delivery date. I made a complaint and was refunded my postage. The item itself though is really... See more

I ordered two time capsule music boxes. I got to pick a picture and five different songs I wanted added. Everything came exactly as expected. One of the music boxes had a very slight flaw. I contacted... See more

I ordered three personalised charms but received two with the same photo. After contacting Soufeel, we realised it was actually my mistake when uploading the images. Their customer service was amazi... See more

This fridge magnet is a very clever device. I bought this for my niece's 1st wedding anniversary. The initial stored song is "Unforgettable" by Nat King Cole. Decent stereo sound considering the... See more

I made a purchase from Soulfeel and I couldn't be more impressed!!! It was a "Custom Mini Vinyl Record Player Automatic Music Player" with personalised photos x2 and when you lift the lid it plays... See more

I want to highlight the amazing support I received from Amy. She was always responsive and never made me feel alone during the process. I truly felt heard, valued, and supported. Her empathy and genu... See more

I ordered several items from Soufeel. Unfortunately, one of the items had a fit and finish issue. Soufeel's customer service offered me discount on the item in question, but I prefer to have the ite... See more

I love these custom music boxes. They make people so happy when you gift them. My only gripe is I wish the charger were usb-C because sometimes the receiver loses the charger and then it won’t play t... See more

Soufeel customer service representatives are the best! In times when most companies slack in their customer service departments these guys excel. Thanks so much for taking care of my order and treat... See more

I originally ordered a projection necklace at the beginning of December. It never arrived. I later received an email stating it had gotten lost in transit and they offered to send another necklace. Ho... See more

Deceptive. Soufeel US New York is not in NY or US it is cheap China junk. 3 weeks to get here after implying quick delivery. Nesting dolls are cute, but don't even fit together. Junk! Novelties a... See more

I purchased the photo-album flip box with a music and for Christmas and my girlfriend absolutely loved it. All of our favorite memories of the year and a FULL song. I will say the crank is a little fr... See more

This company is clearly a money making scam right out of china. I have contacted numerous times for a refund, nothing was shipped, no emails after the fact and have had multiple amounts taken from my... See more

I bought this item as an anniversary gift for my husband and he absolutely loved it, it’s a stunning magnet and it plays our wedding song. The bluetooth option is super nice since I am a stay at home... See more

been ordering a few times from this company and sharing my feedback now. All sorts of jewelry gifts and printed customizable gifts with your photos that you can present on such special occasions as no... See more

I’m only disappointed because I got this as a valentines gift and I wanted to put it together myself. I added a chandelier as extra. And all the figurines but 1 is a sitting one but I didn’t add a ben... See more

I wish I'd read the pile of one star reviews on here before placing my order. Paid £60 including a fee to expedite processing, and have been met with ever changing excuses as to delay after delay. A... See more

The entire process took a longtime and when it finally came, it did not look like the samples promised. My boyfriend is black, and they made him a different race on the keychain and in the photo magne... See more

I experienced problems with setting the correct shipping address to my girlfriend and I ordered a second item to be shipped to my house for my daughter a few days later. The shipping links for both i... See more

They sent the wrong product, refused a refund and avoided acknowledging my requests despite it meeting the requirements of their return policy. Edit: 2 months later, this company has reached out to... See more

Totally disappointed...bought personalized nesting dolls from this company...the pictures are hardly visible, the dolls don't fit together, they are in terrible...don't waste your time or money with... See more

Very disappointing order. The “glass” is actually plastic and arrived scratched. Delivery took far longer than advertised. The photos are poorly positioned with visible white borders, and the frame ar... See more

Avoid this company!!!! I purchased from them paid extra for delivery product just sat in Hong Kong for 7 days so didn’t arrive they literally did nothing to help resolve this problem offered me £6 ref... See more

If you’re reading this and this company has scammed you like me, please raise a chargeback with your bank! the more of us that do it, the worse it will reflect on their business. Soufeel claims to... See more

Would not recommend at all! Ordered for a Christmas present and paid extra for faster shipping. Had an initial estimated shipping date of 22nd December but that has since changed to 28th December th... See more

Scammers, do not waste your time or money! They give false expectations on delivery. Once you've paid they the true delivery information comes out. They do not reply in a timely manor when you ask... See more

Bought 2 advent calendar puzzles. They arrived as scheduled. Began assembling daily until Dec.24 and on the 24th I had one box with 3 pieces missing and the other had 1 piece missing. VERY disappoin... See more

I do not recommend picking a dark photo for this, or a fuzzy one. I hope the description becomes bolder and easier to find that out before creating and recieving, but after emailing them to receive a... See more

I would not recommend!! The pictures come out grainy, and they messed up my song on two of my creations! Made this purchase for a Christmas gift.. ordered it almost 3 weeks before Christmas and didn’t... See more

Under the impression that the Museum of Us going to be complete when shipped. Not that I have to put it together and get sent a glue stick for the figures. Couldn’t even attach the name plate to the f... See more

Trash company! They were due to get the item In October via preorder This then got moved to November. They finally shipped and evri didn’t move the parcel for a week. Evri lost my parcel,... See more

It was incredibly difficult getting this product. Lots of back and forth with the seller and had to raise a dispute via PayPal as the seller was trying to request additional payments from me. Event... See more

I purchased a product from this company in good faith but what I received was way below acceptable. The engraved text was illegible. The photos were sat at the bottom of the box. When I sent them... See more

Hello everyone due not buy from this company they have the worst service. I never got my order and they won’t give me a refund. The rings were for Christmas gifts I no longer need then. I want my... See more

If there was an option for 0 stars that's what I would give. AVOID AT ALL COST !!! Very misleading website. Product is absolutely dreadful and not worth a fraction of the price. Postage is charged... See more

I ordered the nesting dolls. They arrived late even after paying for premium shipping, the box I paid extra for was damaged and the large nesting doll did not work and open properly. They were also co... See more

Absolutely love the concept of the decoration with the picture inside the diamond. Was easy to order and was delivered within given timeframe. Pics do appear to be upside down but not sure if thats ho... See more

soufeel is mostly known for its personalized jewelry, but their clothing collection is surprisingly stylish and unique. The quality of the materials feels good for the price, and the designs are trend... See more

Ordered the Personalized Angel Photo Ornament Christmas Gift. When it arrived I noticed the picture was upside down,contacted them but had zero reply.I still decided to give my sister as not to much o... See more

I ordered a photo flip up book that had a song play when you crank the handle. The song was incorrect when I received my item and I have been dealing with Lindsay who has been absolutely fantastic thr... See more