Fridgebeats Reviews 432

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the concept and the potential for creating meaningful, personalized gifts. Many consumers found the customer service to be very helpful, with representatives promptly addressing their concerns and working to resolve issues. People who were satisfied with their purchase mentioned the emotional value of the product, especially when customized with personal photos and songs. However, a significant number of reviewers expressed concerns about several aspects. Many consumers reported issues with product quality, including poor image printing, weak magnets, and tinny sound quality. Some people also experienced problems with the delivery service, such as delays, lack of tracking information, and items arriving without paid extras. There were also complaints about the responsiveness of customer service through certain channels.

Based on these reviews

Rated 4 out of 5 stars

I've ordered from fridge beats before and the product was delivered as promised as sounds amazing. The quality and the wooden stand were great gifts to go along with the magnet. On my previous orde... See more

Rated 4 out of 5 stars

The picture turned out great, the music quality is fantastic. Unfortunately the magnet part sucks, it’s not strong enough to stay on the fridge. Which defeats the purpose of being FRIDGE BEATS. If you... See more

Rated 4 out of 5 stars

Unit is well made and is a great keepsake! This print quality of the image is a 7.5/10 but satisfactory. I did pay a little extra for the gift box a packaging materials but unfortunately the packin... See more

Rated 2 out of 5 stars

Item arrived without the filling material (which I had paid for). I also paid for a personalised box for the item, which on arrival I found a production sticker across the front of it. I tried careful... See more

Company replied

Rated 1 out of 5 stars

I must admit, the idea behind this product is brilliant. Unfortunately, the execution is poor. The writing is barely visible, which makes the whole concept ineffective. It would make a big differe... See more

Rated 5 out of 5 stars

The design and selecting music process was really easy. I enjoyed looking at the different styles available, and choosing exactly what wanted it to look like. I didn't realise I could load differe... See more

Rated 5 out of 5 stars

I bought this for my daughter, and it genuinely brought tears to my eyes. It is such a beautiful and meaningful gift, full of heart and emotion. Seeing her reaction made the moment unforgettable. Frid... See more

Rated 5 out of 5 stars

I ordered the FridgeBeat for my son‘s birthday with the song that we danced to at his wedding. Mistakenly I sent the ZIP Code by one digit off, and it was returned. Elsie followed up with the return... See more

Rated 5 out of 5 stars

Good Morning, Your employee, Cherry has been noting but courteous and professional throughout my experience with Fridgebeats. She has exemplified what it means to go above and beyond she has answered... See more

Rated 5 out of 5 stars

The design and song choices i made hold very personal meaning. The one with my son with Disney Tarzan song was the song he wanted me to sing to him every night while undergoing chemo and radiotherapy... See more

Rated 2 out of 5 stars

I am extremely disappointed. When I originally placed my order, the predicted shipping time gave me plenty of time to receive my order prior to me needing it even if it took the longest amount listed... See more

Rated 1 out of 5 stars

Product was incredibly difficult to track during shipping. Upon arrival the photo quality and overall quality of the product looked terrible. The sound quality is so tinny and bad it is embarrassing.... See more

Company replied

Rated 5 out of 5 stars

Great product. Absolutely made my wife’s day as I bought the song that we played at our wedding 22 years ago together with adding a copy of our wedding photo. It was the perfect anniversary gift. I... See more

Rated 5 out of 5 stars

Product was perfect but It would be good if the song stopped after playing once instead of playing constantly after pressing play . You have to press the play button again to pause or stop it otherwis... See more

Rated 1 out of 5 stars

The customer service email listed sends an auto reply saying "this email isn’t monitored for support... send us a message through the order tracking page or Help Center—we’ll respond there!" Both opti... See more

Company replied

Rated 1 out of 5 stars

Paid extra to get it shipped earlier and extra for faster shipping and for insurance. Had to pay double to get it sent and get here within a decent time frame. Will not order from here again took 6 da... See more

Company replied

Rated 5 out of 5 stars

Vivan was understanding when I did not.get my order delivered. She was.kimd,empathetic, patient, and assisted with problem solving. I was very frustrated as the delivery company did not know where my... See more

Rated 5 out of 5 stars

I ordered a Custom Music & Photo Fridge Magnet for my husband’s birthday, and he loved it—the two vinyl discs with the picture were really cute. Unfortunately, there was a defect, so I contacted suppo... See more

Rated 2 out of 5 stars

I ordered a box,a love greeting card and a packaging filling material with the fridge magnet, I only got the box and the fridge magnet. On top of that the fridge magnet kept sliding off the fridge and... See more

Rated 5 out of 5 stars

I only ordered my Fridge Beats musical magnet a few weeks ago as a Christmas gift and my heart sank when I realised it was coming all the way from China. I was surprised though to receive it well in... See more

Rated 1 out of 5 stars

Clue is in the name but doesn’t even stick to the fridge !! Paid for express quicker delivery and still took 20 days (was meant to be 7 working days) Over priced and poor quality - nice idea howe... See more

Company replied

Rated 1 out of 5 stars

On the plus side, it's a good magnet, the song plays clearly, and it's a nice shape. The major negative is that the print quality it terrible - there are lines running across like a printer with dirt... See more

Company replied

Rated 1 out of 5 stars

At check out it said delivery would be 12/23/25, well the package still in China as of 12/24/25. Items are Christmas gifts for family members. I ordered them early December to give buffer for transi... See more

Company replied

Rated 1 out of 5 stars

What a horrible company. I contacted them repeatedly over 3 weeks to explain that their courier lost my order and that it was an important birthday gift. I would like to think they don't read emails a... See more

Rated 1 out of 5 stars

It took forever to set up, my template included a map and the preview does not have the heart line up with location so I had to drag it around trying to get it to match up and it still isn't exact. Th... See more

Company replied

Rated 1 out of 5 stars

Ordered and paid for express delivery, no update and no shipping has happened yet. Already been 2 weeks was supposed to arrive in 5 days terrible service and not heard anything back from customer serv... See more

Company replied

Rated 1 out of 5 stars

Be warned ! This is NOT a uk company , they lie about delivery and postage times, paid £8.99 for priority shipping 4-7 days, it has been 8 days and they haven’t even sent my order yet and won’t answer... See more

Rated 1 out of 5 stars

Unable to be contacted: Shipping insurance is a junk policy when you cannot contact them to claim against it. Ordered in time for valentines day. The shipping showed a slow journey t... See more

Rated 1 out of 5 stars

I ordered in Glacier Blue but received it in red. Also, it took a lot longer than expected to receive because the information was not clear how long it would take from placing an order to receiving it... See more

Rated 1 out of 5 stars

Website doesn't mention based in CHINA. I selected express delivery so it would arrive in time for a birthday present, it stated the date it would arrive. But 5 days later it was still in China, clea... See more

Rated 1 out of 5 stars

Disgusting company. Ordered a Fridgebeat for to remember our Grandparents who are have sadly passed away Product arrived with NO QUALITY INSPECTION. Picture was not on FridgeBeat, Frame di... See more

Rated 1 out of 5 stars

This was a total disappointment. I ordered it weeks ago for my anniversary, but the package never arrived. The tracking number shows that only a shipping label was created, and the product never shipp... See more

Company replied

Rated 3 out of 5 stars

A little disappointed One order came but the other order did not make it as a Christmas gift for my daughter in Fort McMurray AB and I did priority shipping to make sure it made it and it didn’t I a... See more

Company replied

Rated 1 out of 5 stars

I never recieved my order , I have tried to email for updates and no return responses to have the company rectify the situation because I feel slighted and ripped off ! Am I wrong to feel this way ?... See more

Company replied

Rated 1 out of 5 stars

Ordered on 4/12/2024 waited days for emails back when promised via system 48 hours to respond still no response and still states processing on my order so not dispatched either in times for valentin... See more

Rated 2 out of 5 stars

shipping updates were good but the product itself very disappointing. Music and picture quality good but the magnets are not magnets, they are too heavy and falling down. What is the use of this now?... See more

Company replied

Rated 1 out of 5 stars

Ordered this on 6/12/25 for a wedding anniversary 31/12/25, and it still has NOT arrived despite the long delivery ETA of 21/12/25. That's shockingly slow and will not be ordering again. Haven't even... See more

Company replied

Rated 2 out of 5 stars

Hi, sending a detailed feedback about the purchase process: 1. When I made the booking, I put in the wrong delivery address. 2. I couldn't cancel the booking the same moment I made it. However... See more

Rated 1 out of 5 stars

Ordered on 12/9 Paid double the price of the item to add express shipping, ins and VIP processing.. Christmas morning now and never arrived. Get your act together. UPDATE: product came i... See more

Company replied

Rated 1 out of 5 stars

Took over a month to arrive - no communication. When I emailed after 2 weeks they said they had ran out of boxes and offered £1.89 refund as a gesture of goodwill (think I paid £7 delivery) Finally... See more

Company replied

Rated 2 out of 5 stars

I was really excited about this gift for my wife, but when it arrived the picture of us had 2 noticeable scratches on it. In a addition, the magnet is not strong enough to attach to any metal surface... See more

Company replied

Rated 5 out of 5 stars

This is about a honest as I can get. My mother wanted this musical fridge magnet and asked me to look into it for her. I found fridgebeat and placed an order for a personalised photo fridge magnet w... See more

Rated 1 out of 5 stars

Would’ve been the perfect gift for my boyfriend but the photos are so dark when printed that you can’t even see our faces. Wish I would’ve known I could’ve chose a different photo

Rated 1 out of 5 stars

Ordered a fridge magnet with personalised photo, stand and mini light packaging on the 04/02/25 for valentines, paid extra for express posting. I still haven't received it on the 15th of Feb. Tried to... See more


Company details

Written by the company

Our fridge magnets are not just practical items—they offer a unique experience. You can play customized music with a simple touch, without the need for phone scans or NFC connections. In the midst of our fast-paced lives, music has the power to bring joy and relaxation. Fridgebeats was created to integrate this magic into every home, every day seamlessly.


Contact info

3.4

Average

TrustScore 3.5 out of 5

432 reviews

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Replied to 68% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect gift

This.. is absolutely perfect! Celebrating 13 years together this year and she's going to absolutely love it! Packaging is nice, product is exactly as advertised. Took a little while to get here (about 2 weeks), but that's perfectly ok.

February 13, 2026
Unprompted review
Rated 3 out of 5 stars

not the best image quality

The picture looked fine when I ordered it but upon arrival, there’s soooo much red contrast in the picture! Not happy with the quality of the image at all!!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I'm very satisfied with the result

I'm very satisfied with the result. Quality of the picture will only be as good as the quality of the camera obviously, mine was made with an iPhone 16 in the bright day light and it was okay. Music is loud and clear. Arrived exactly on time as planned.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a box,a love greeting card…

I ordered a box,a love greeting card and a packaging filling material with the fridge magnet, I only got the box and the fridge magnet. On top of that the fridge magnet kept sliding off the fridge and did not stick properly.

February 10, 2026
Unprompted review
Rated 3 out of 5 stars

The print of the photo came out messed…

The print of the photo came out messed up there’s pieces missing from the photo on the magnet, and the advertisement show you can hit the play button from the picture but you can’t, the play button is on the side of the box.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Recently came in the mail today

Recently came in the mail today. I fully charged it.. song will not play! Check the folder on my computer says it corrupt. So now I am stuck with a magnet that doesn’t play the song I picked out.

February 9, 2026
Unprompted review
Rated 2 out of 5 stars

I received the Fridgebeat today

I received the Fridgebeat today. I went to charge it and the receiver inside the device is too far in that the usbc can’t reach it. The result is that i can’t charge it. It’s useless in this condition.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

What a disappointment!

What a disappointment!! When I ordered the fridge magnet I thought you could press the play button on the picture to play the song but when I got it you had to press a button on the side of the box and it did not play!! Just a beeping sound!! The paint was chipped on the glass picture and the picture was blurry. Also just had a picture of a pause button on the glass picture!! If the fast forward and reverse button along with the “pause” button don’t work I would rather they not be on the picture at all!!! I could probably get this thing to play the music but the overall look of this thing isn’t even worth it. It looks horrible. Very disappointed!! Also submitted two complaints and an email but haven’t heard back

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate zero stars I would

If I could rate zero stars I would. Package says delivered and never made it to my door. I gave security lockers for package and it’s been 4 days since my package claims to be delivered…. Absolutely terribly execution and customer experience

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely 5*! Better than expected!

I ordered the FridgeBeat for my son‘s birthday with the song that we danced to at his wedding. Mistakenly I sent the ZIP Code by one digit off, and it was returned. Elsie followed up with the return and managed to get it to me and I am so delighted with the picture that I gave and the song was Bon Jovi, The story of love, that played the entire song. Better than what the DJ played at the wedding. I couldn’t be happier and neither will you if you purchase from Fridgebeats!

February 7, 2026
Unprompted review

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