StewMac Reviews 10,600

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, considering the business a one-stop shop for all their needs. Consumers appreciate the thorough descriptions of each item, which makes it easy to find exactly what they need. People highlight the fast delivery service and excellent packaging, ensuring that orders arrive well-protected. The service is also highly regarded, with reviewers noting the prompt and helpful responses to inquiries. Overall, individuals express satisfaction with the company's commitment to quality and customer care.

Based on these reviews

Rated 5 out of 5 stars

Everything I need in one place. Twenty years ago my project would go unfinished, maybe quit playing. Today, quality education, inspiration, tools all in one place. If you have extra money, polish th... See more

Rated 3 out of 5 stars

StewMac provides a wide array of high-quality tools and supplies to both luthiers and amateurs for repairing or building guitars. However, the prices on at least some of the items seem higher than the... See more

Company replied

Rated 5 out of 5 stars

I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to play... See more

Rated 5 out of 5 stars

While not the cheapest luthiery supplier, StewMac more than makes up for this with service and experience bar none.. My shop has been dealing with StewMac for 30 plus years... I remember when I reciev... See more

Rated 5 out of 5 stars

StewMac got my initial order out, in a very reasonable time. It's the Premium Wiring Kit for Stratocaster. However, the order had been packed incorrectly with 500K ohm pots instead of the specified 25... See more

Rated 5 out of 5 stars

I am No luthier I have cleaned mine and Sons guitars well, before I left CA. and watched many videos on repairing guitars to know I am not one. One of my most Proud moments was when my youngest Left... See more

Rated 5 out of 5 stars

Website is nicely broken down into both categories and the type of job you are trying to do. Each tool’s page is followed by a related video or article explaining how-to, tips, and tricks. It really m... See more

Rated 5 out of 5 stars

I've bought guitar-building tools from StewMac, quality is usually high and most of the parts work as expected. Shipping is often fast and orders arrive well packed. They can be pricey. and a few time... See more

Rated 5 out of 5 stars

I bought a Prucha clamshell tailpiece for my banjo based on a test by Jim Pankey. You sent him 3 tailpieces to film a shootout on Youtube. I found this content valuable in my decision making process.... See more

Rated 5 out of 5 stars

Good tools. Would be much better if they had a printed catalog. Shouldn't have to go on the stupid internet to order a flush trim bit for a router. Absolutley absurd. They also need to provide PRINTE... See more

Rated 5 out of 5 stars

UPDATE: StewMac resolved my issue. Multiple purchases have gone well. Updated from 3 star to 5 based on more experience. ---- Freight was a bit high, so I purchased the Stewmax option. Upon chec... See more

Company replied

Rated 5 out of 5 stars

StewMac rocks. Yes, you can get some stuff cheap on a certain big online retailer, but always a gamble. StewMac is always the answer for solid luthier tools and supplies. Price doesn't always mean val... See more

Rated 5 out of 5 stars

The set of alligator-clip meter test leads was EXACTLY what I was searching for! I restore vintage/antique German electrical test meters, primarily Siemens, and these leads are perfect for ob... See more

Rated 5 out of 5 stars

Great tutorials and high quality products for working on guitars. Also fast shipping to the UK and easy to deal with Over the last few months ive had books on finishing and fretwork, fret files, nu... See more

Rated 5 out of 5 stars

Needed to replace 2 ebony fretboards which were damaged upon arrival to me in the UK. Contacted StewMac and the matter was resolved extremely quickly. Any company can sell you their products but... See more

Rated 5 out of 5 stars

This is an excellent company from a customer perspective. High quality products, they respond to question emails quickly and they ship very fast. I've placed many orders over the last few years and I'... See more

Rated 5 out of 5 stars

I've always had fantastic luck with StewMac. Good tools -- often ones that are unique or super hard to find in the lutherie trade. Some incredible general woodworking tools, and some super specialised... See more

Rated 5 out of 5 stars

This is my go-to store for guitar tools even if I live on the other side of the pond. Being a member, I save on shipping costs. A little worried with the duties war that’s developing between US and EU... See more

Rated 4 out of 5 stars

The website is very easy to navigate. The photos of the items are very good. There are a few reasons that I did not give the experience 5 stars. Shipping charge is outrageously high. I purchased... See more

Rated 1 out of 5 stars

I ordered this adhesive sheet about 10 days ago and I still don't have my item, I know its a hi trafet time with christmas but I ordered stuff from Ebay about the same time and they have already been... See more

Company replied

Rated 5 out of 5 stars

Wonderful website with great smart search features to make finding what I’m looking for very easy. Great instructional videos. Thorough descriptions of each item. I can always trust Stew Mac to find e... See more

Rated 5 out of 5 stars

I bought a new Floyd Rose and the saddle and lock insert block fractured when changing the brass block over from a 37 to a 32 (the new design is not as good as previous models). StewMac have sent a... See more

Rated 3 out of 5 stars

Three recent orders. Two orders were incorrect. One order sent one wrong item, another omitted an item. Both issues were resolved immediately. Two projects now waiting parts. Not thrilled. Larry... See more

Company replied

Rated 5 out of 5 stars

Shipped fast from USA to Australia. I decided to use these spray can nozzles on a motorbike fender im painting. The finish was absolutely OUTSTANDING!!! It looks like it was sprayed with a spray pain... See more

Rated 5 out of 5 stars

Stew Mac provided many variations of the solution i was looking for and I could trust that each item would match the quality i was looking for separated only by cost. The product delivered did not dis... See more

Rated 5 out of 5 stars

StewMac provides the most complete selection of guitar repair and luthier supplies. The quality of their items is excellent. They ship quickly and always do a great job of packing for protection. The... See more

Rated 5 out of 5 stars

Products always seem to be no less than adequate quality, but mostly excellent quality. And promptness of service, communication etc is great. More companies should be this good. Added to the fact tha... See more

Rated 4 out of 5 stars

Support staff are always helpful and do what they can. Products are mostly of the expect quality. Shipping still remains a mystery zone, as in what is that free shipping going to actually cost me.... See more

Rated 5 out of 5 stars

All of us StewMac customers know SM has the best customer service (better than any company I've ever dealt with). YES their tools are expensive. If you try to find the same high quality tools elsewher... See more

Rated 5 out of 5 stars

StewMac is the place to go for all guitar building and repair stuff. I highly recommend joining StewMax for free shipping. If you have ever forgot to order two screws and had to pay $12 shipping, you... See more

Rated 5 out of 5 stars

Received my kit today very well packaged with no damage from shipping. The wood is awesome as expected , couldn’t have picked a better set myself. The spruce top is tight grain and perfectly quarter... See more

Rated 5 out of 5 stars

It's the support for builders like me who do not do this professionally. I build and repair instruments to give away to Christian youth so that they learn something beside the computer play music on.... See more

Rated 5 out of 5 stars

Stewmac not only has great tools, but frequently have great sales on them. It's always very easy to place an order, & members get free shipping. Stewmac is also a great supporter of Southeast Guitar... See more

Rated 5 out of 5 stars

I was sent a rosewood master grade fretboard by mistake when I ordered maple. I only contacted support because I felt bad having recieved a much superior and more expensive product, to see if they wan... See more

Rated 5 out of 5 stars

This company is one of the best I have come across, for customer service, they respond to email questions in a day or so and any goods ordered are generally dispatched the same day. I live in Austral... See more

Rated 5 out of 5 stars

Among the items I ordered were fretting tools. The 16" fret leveling beam and the fret crowning files are fantastic. I already used what I ordered to do two Level/Crown/Polish jobs and they turned out... See more

Rated 5 out of 5 stars

I did not expect the customer service to be so smooth, after 20 or more years of purchasing a tool that became useless, StewMac stood firmly behind their promise to forever replace a tool that malfu... See more

Rated 5 out of 5 stars

StewMac is the best place to buy lutherie equipment and supplies, period. Yes, they are more expensive on average, but there is good reason for that. Their stuff is simply the best quality you can f... See more

Rated 5 out of 5 stars

I have started building guitars because of Stu Mac. Thanks for being the best and having the tools that i can't find elsewhere. I started looking at kits last Jan. I can say if I never went to Stu Mac... See more


Company details

  1. #1 of 1 best companies in Stringed instrument maker
  2. #2 of 2 best companies in Musical Instrument Repair Shop

About StewMac

Written by the company

We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion.

Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.

Quality you can trust. For life.


LUTHIER TOOLS + SUPPLIES


PARTS + HARDWARE


TONEWOODS


ELECTRONICS


KITS + ELECTRONICS


STRINGS + ACCESSORIES


VIDEO + IDEAS

Built to last a lifetime.

We stand behind our products

We stand behind our products
Our promise to you is simple and uncomplicated. If any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement. Quality you can trust. For life.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent products and tutorials

Great tutorials and high quality products for working on guitars. Also fast shipping to the UK and easy to deal with
Over the last few months ive had books on finishing and fretwork, fret files, nut rescue powder. Straight edges and other bits and bobs. Many thanks. Luke tidswell

December 11, 2025
Unprompted review
Rated 4 out of 5 stars

Just received the Stewmac Toolkit that…

Just received the Stewmac Toolkit that I ordered about a week ago. Took a while to get here. I opened the package and was surprised at how small it is. I havent used any of the tools yet but plan to soon. I am having my wife put it under the tree for Christmas so must remain in package

December 10, 2025
Rated 1 out of 5 stars

I have completed my order and still…

I have completed my order and still still have not received the items ordered.

December 3, 2025
StewMac logo

Reply from StewMac

Thank you for bringing this to our attention, Mark!

We're sorry to hear of the issues with shipping and we are having a representative reach out directly to have that taken care of. You should see an email from us shortly. Thank you!

Rated 5 out of 5 stars

In & Out

Got in. Found what I needed at a good price. Paid & left. Goods arrived quickly. Thank you.

December 2, 2025
Rated 5 out of 5 stars

I hot rod my own guitars

I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to playing them. Your tools make all the difference in the world when it comes to doing the job right. Your videos and tips have been invaluable. You have the best collection of luthier tools on the web. Every time I buy something from you, I do it with confidence solely from experience because you always come through.

December 3, 2025
Rated 5 out of 5 stars

The slim humbucker pickup ring did the…

The slim humbucker pickup ring did the trick. Making my own keef Richard’s Micawber. When tuned up strings would hit either the PU ring or the PU at the higher notes. Decided to try another PU ring.
This new one from Stewmac seems to work fine.

December 4, 2025
Rated 5 out of 5 stars

Quality products and great service

Quality products and great service always. Delivery is a little slow but nothing stewmac can do about that since I live in a remote corner of the country. But this time they used UPS which cuts a day off of USPS and USPS.

December 3, 2025
Rated 3 out of 5 stars

good company; wrong tubes

I liked doing repeat business with a company I have been satisfied doing business with in the past; I did NOT like getting RUBY tubes instead of the JJ tubes I ordered. They are probably fine and I will use them but the old adage, "you get what you pay for" does not apply in this case.

December 3, 2025
StewMac logo

Reply from StewMac

We appreciate the feedback, Robert!

Please note that these tubes are matched using the Magic Parts matching process. As a distributor of Ruby Tubes, Magic Parts may repackage the tubes in Ruby Tube boxes after the matching process is complete in order to package them together. The tubes themselves should bear the JJ logo on the glass. That said, if you are not seeing the correct JJ logo and branding on the tubes, please reach out to us directly at [email protected] and we will have that correct right away. Thank you.

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