Toolstation Reviews 552,385

A few months ago I started updating/refreshing my house. Lighter colours of everything....a lot (walls, laminate & carpet. The golden coloured doorhenges (etc.) fell out of tone. Knowing there... See more

Speedy service, had what I needed. Served by a friendly team member. Transaction done within a few minutes. Was asked for my email address having never shopped at Toolstation before. Have received way... See more

Ordered the items online one evening for collection, was notified first thing next morning that they were ready for collection. Haven't used the product yet but fingers crossed they're the same as I h... See more

They were the only local place that had what I wanted in small packs and in stock. The order was made online and received the collect message within a vey short time. Had to wait a little longer than... See more

I use Toolstation several times a month so get to see most of the staff at my local Newbury branch. Always a pleasure to go there as they make customers feel valued and welcome. Another reason for us... See more

Excellent post hole boring tool. Made short work of cutting holes 1/2 metre deep; 20 minutes for muddy soil but more when large stones occur, to be lifted out by hand. Hole tends to be nearer 5 inch... See more

Amazing customer service in sleaford, Lincolnshire can’t fault any of them, had some issues with the other tool base shop starting with “screwrudefit” they told me to go to Amazon!! So I went to Tools... See more

Pricing has been as issue for some time, the bigger competitor (with larger premises, more staff, and higher overheads....) seems able to provide customers with better value for money... Some st... See more

Bought a pair of V12 Groundworker Safety Wellington boots for a concrete job. Very happy with the purchase as I wore them all day without any issues. Couldn’t feel the steel toecaps which isn’t alwa... See more

Really impressed with Toolstation Nantwich, Cheshire. Very fast click and collect service, pleasant staff, item was great value and quality and the fact they still produce a proper old fashioned but... See more

Staff at Clacton on Sea are always smiling, friendly, efficient and its a great experience shopping there. When we need advice on their stock and what products we can buy they are freely giving us gu... See more

Needed an adapter to fix a mixer tap, being a novice I didn’t know what it is called (now I know it is called compression straight coupler) Explained situation to toolstation staff, they opened coup... See more

Used online ordering went to local store to collect at a convenient time for me. Short wait to collect then in car and away. Use them regularly and often find them to be cheaper for same item than com... See more

Tool Station is always my preferred supplier for people like me - a avid diy user. Prices very competitive and on the mark, knowledgeable staff who do actually know what they are doing, friendly, no... See more

The sales assistant ‘Chris’ was really helpful. She reordered the item and had it sent by post .It hadn’t arrived when it was supposed to be ready for collection at the branch , Her customer care was... See more

Easy website to navigate, amazing range of tools and equipment: hand tools, machinery, power tools, components and parts like blades and drill bits and so much more. The 'click & collect' service is s... See more

placed an order. No delivery made or attempted (despite two claims to the contrary) Webchat took over 30 minutes to be eventyally advised no refund would be processed until they receive the goods back... See more

Really good customer support from Sharon, Fraser and Gillian from the Arbroath Toolstation. They went above and beyond helping me out by sourcing materials from a different branch and even delivering... See more

Simple M5 Spring toggles purchased to fix clothing hooks to a 'hollow interior door'. There is nothing readily available locally to perform the task. In sensible quantities too for less than a Fiv... See more

Toolstation is my goto place for my diy bits. Parking is easy, and the service is always quick and efficient. Order and pay online, then usually within 15mins have the email confirmation its ready... See more

Physical Store Review Leicester Freemons Common Branch. Paul and Andy are nice professional and friendly staff at this branch. In all of Leicester's Toolstation stores I find this one to be the be... See more

Dropped in for a specific item, but didn't know the code. Shop was empty and the assistant found the product quickly and easily, The key issue I find with Toolstation is that the catalogue has got... See more

I have always found the team at Paulton Toolstation to be most helpful, knowledgeable and customer focused. I have ordered online to pick up as well as in store. Everything is made available in a time... See more

We needed 3 items and, having checked the Toolstation brochure, we found just what we needed and ordered them. We live close to the store and so arranged collection. We were sent an email to say they... See more

My recent purchase went very smoothly, with helpful and efficient staff. The five stars relate only to this purchase. But I have learnt that, if there are any issues that need resolving, the only re... See more

Visited BSE tool station today and wanted a replacement fitting for hose but unfortunately they did not sell one however the employee who served us looked at the plastic valve and assured us it just n... See more

The shopping and payment process was straightforward. My order was ready for collection within five minutes and when I arrived at the store, the item I ordered was right behind the counter ready for m... See more

Items we wanted were easy to find on the site and the process of placing an order was straightforward. Good value products and having done a Click & Collect we were kept informed of the status of our... See more

It’s tool station init! Like Argos meets machine mart. Staff are always warm and welcoming at my local branch in Newcastle Under Lyme. Always hassle free and when I’ve had the odd question, al... See more

As ever efficient service. The click and collect is great as those of us with mobility issues can't stand for long or walk long distances. Sadly there is one large national retailer who put their c&c... See more

Having ordered some items on line and travelling to the shop, my goods were immediately fetched to the counter ready for me. In addition the server on the counter gave me some very valuable advice o... See more

Great price for oil filled electric heaters. They were in stock for immediate collection after ordering online. Very good quality with 24 hour timer which makes it easy to use for the elderly. Sturdy... See more

Great self leveller.First time user and found it very easy to use and great result in the end levelling a large area of very rough concrere surface after removing tile adhesive, achieving a nice smoo... See more

Visited Basildon Toolstation early (approx 07.15am) on Christmas Eve 2025. Very quiet out at that time but the staff were very friendly ( music pumping ) quick service as always. I had just visited... See more

Efficient online (app) order process. It is clear whether the item will be in stock, and if not then suggests an alternative location nearby or gives a date for availability. Once you’ve ordered the p... See more

Excellent. This is the second time that i've used the click and collect option at tool station and it's been absolutely flawless. The website is user friendly, they stock a huge range, at excellent pr... See more

Ordered a pack of Lithium batteries by phone. Received text to sat ready to collect within 10 minutes. They were, friendly staff, exactly the right product. The same has been true for all my orders/pu... See more

My local Toolstation at Kirkby, Merseyside have been excellent and are extremely helpful and efficient. I usually pre-order and pay when ordering on-line and when I've collected the item(s) there's ne... See more

Ordered some salt for a remote area of Scotland. It arrived in time for when I was there, Delivery driver was great and carried it to where needed. Especially pleased since all alternative local suppl... See more

Better than the cheap & cheerful version. Heavier quality, signs of lubrication on the inside mechanism and a good working feel through the handle. Yes, the actual unit that fits into the door mortise... See more

Kettering Telford way. What on earth is happening at this branch? Been using this branch since Cromwell times. The newer younger staff are to be blunt, unhelpful, don’t know a screw from a tap, rely... See more

I had the misfortune of staining my undergarments on my way to make a purchase from Toolstation. Staff at the Sittingbourne branch couldn’t have been more understanding and made no mention of it, eve... See more

Ordered a 1.8m FatMax spirit level carefully selection the correct size. No email confirmation and when received was 1.2m. It looks like the system failed when I ordered - possibly because stock ran o... See more

This morning I visited Toolstation Orpington and was served by a lady named Gem. What a gem of a person she truly was. Her hospitality and patience were admirable. It’s rare to see such genuine custo... See more

I was able to order and uplift within 2 hrs the hole saw size that I needed to resume my DIY task at home. The price paid was far cheaper than others that were selling a similar size. I really liked t... See more