Volvo Car Group Reviews 1,020

Like other car brands it would seem Volvo thinks it ok to ridicule anyone over 40 to gain favour with millennials in recent TV ads. Guess what, over 40's have money too....and maybe, just maybe being on the planet for a longer period might mean you have more experience and knowledge. Anyway, will look at other car brands in the future when replacing my car.

Volvo UK - All your promises & assurances mean absolutely nothing. After being told I would be called back (as the Service Advisors were all on the phone!) I am still waiting for Volvo Winchester to call me back for over 24hrs…
Since then I have provided more than enough information (on request) relating to the car; registered keeper; VIN; Phone No.; Email address; etc. etc. - all resulting in? ZERO It’s now nearly 6.00pm and still nothing …. Volvo UK you have no idea of the concept of Customer Service. Disgraceful & appalling! Thank you for delivering our £75k XC60 and then washing your hands & turning your back on us. We watched the video of the new EX60 (by invitation) which was full of hype, razzmatazz & shallow promises… Before you do that, you need to look after your existing customers & concentrate on retaining those of us who have put our faith in you!

Reviewing Volvo Cars UK (VCUK) customer service, as a Volvo owner since 2008 to just last week (Feb 2026). In particular I want to focus on my experiences of having a Volvo subscription vehicle for 3 years until 2025. During that time we had a number of issues with VCUK which began just a few months into receiving the car. In all we had around 4-5 interactions with VCUK during the time and each time was a real pain, with very little accountability and support from their company, which continued after returning the vehicle. Promises made were not kept, we were left waiting for weeks for responses and there was excuse after excuse to absolve them of any responsibility. Even just a couple of weeks after my (then) wife's brother died they offered zero support because they claimed to have sent an email (after previously advising one had not been sent) to us, despite us never having received this. Instead they wanted to push us to the Ombudsman as at each and every turn they closed down our complaint without any internal recourse being made available, and their Executive team refusing to look into the poor and inaccurate decisions made.

After later receiving advice from a Volvo dealership in Shrewsbury, which we followed, we were again let down by VCUK who did not recognise the dealership as part of VCUK and therefore the advice not actionable. How a customer is meant to know this is beyond me!

This led to us paying for repairs to a scratch we had repaired twice. Firstly (£900) to the company that undertook the repair, and then to VCUK (another £900) because VCUK said they found fault, which was not evident when we returned the vehicle to our local dealership in Feb 2025.

At one point they did offer us a Fortnum & Mason (not requested by us) hamper by way of apology. They requested any dietary requirements, to which we replied that my wife was vegan with a gluten intolerance. We then received a hamper with meat and dairy products.

Then they did not retrieve the hamper for a number of weeks, until we insisted on three separate occasions; and after much resistance they finally agreed to a £100 credit (for our inconvenience), of which they paid £99! In the end it genuinely felt as though they were gaslighting us!

Quite simply, despite driving Volvo cars for over 15 years, I've reached the conclusion in the three years we had the last vehicle, that this company cannot be trusted. The service levels have plummeted and instead of dealing with issues in a fair minded way they instead obfuscate at every opportunity, in order to absolve themselves of any accountability or responsibility.

Stay clear unless you're into headache after headache of dealing with this company.

Last week I booked a Test drive for today at 12 Noon with at the North West London Volvo dealership.

I turned up about 8 mins late due to trying to find a space to park my car. I spoke to reception telling them I had a test drive of a XC90 but I couldn't remember the name of the sales consultant.
Receptions went away then came back and said someone would be with me in 5 to 10 mins, while waiting the sales consultant I spoke to and booked the test drive with last week came past me so I thought he was just sorting the car out, as I saw him picking up trade plates
I was left sitting there for over 25 minutes and no one came to speak with me or check on me.
So I got up and spoke to the receptionist I told them it was the Indian gent in grey turns out his name is Ali.
Who it seems had either double booked or totally forgotten about me as he went out on a test drive with someone else.
Now I am not sure if its because I am a black man, or its because I was potentially buying a used car, and the other gent is white and maybe buying a brand new car, but it's not the way a potential customer with between £35000 and £40000 to buy a car cash and then spend money on servicing wants to be treated.
You have lost a customer that was potentially going to spend the best part of £50000 with this dealership

I wish I would have read some of these reviews before purchasing a ex30.

Today I got a message from volvo customer services in regards to the battery issue, which said " With respect to your concerns about the residual value of the vehicle, please note Volvo Car UK will not offer reimbursement or compensation any potential depreciation of the vehicle, as we do not deem ourselves liable for this matter.

Honestly you couldnt even make this up.

Disappointed that the Volvo EX30 battery recall means that the purchase I made via a novated lease was for a partial car with inadequate range and inefficiency and danger. Warning that battery fire will be at your risk given their notification and by refusing buy back or loan car will leave the fire hazard to the driver and owner. So far nobody burnt to death fortunately but the solution is months away. Confirmed with Volvo Australia today confirming this.

Recently had to hand back my Volvo XC40. After a full 4 years of services by a Volvo accredited dealership, the inspection concluded it wasn’t up to date due to warning lights on the vehicle dashboard.

The vehicle had a recall sometime in 2025 and continued to have issues following that. After its final service, I drove it off the concourse and all the service lights illuminated.

I replaced the battery as it was at 28%. New battery lasted 1 week and after 2 days of not driving the vehicle, the battery was flat. Waylands Volvo Bristol wanted to charge me £200 for a diagnostic and said there could be an electrical fault, which was never raised during its last service.

Customer service was non-existent, vehicle was alright for a couple of years, but the last 18 months caused more issues than joy. Brake pads and discs wear fast, tires too. Infotainment system had numerous malfunctions.

Won’t ever purchase a Volvo again.

Terrible customer care support at head office. Dealing with them is very frustrating as they do not communicate effectively and efficiently as we try to get their support on a warranty item with our dealership. The issue started with a discrepancy between the purchase agreement (CPO) warranty period and what is in the Volvo portal. It's been almost 2 weeks of me emailing the customer care rep and calling them to get them to take action with the dealer. The dealer is willing to help but CC is almost not existent. Very concerning and second thinking on buying another Volvo product in the future considering the lack of support.

We have had an amazing XC60 from Volvo on their “care by Volvo subscription”. Best car I've ever driven, survived 2 major crashes in it and it still drives like it's brand new.

We were sold it under the impression we could still buy the car direct from Volvo when the subscription ended.

Our subscription ends soon so we call Volvo and tell them we would like to buy the car. They tell us we HAVE to send it back to them for a minimum of 6 weeks and then attend an auction where we can bid for our car. We were then told the guide price for a car with 48k miles and has been in 2 major crashes was a minimum of £35k + commission and auction fees. We have looked on multiple car sites and an xc60 with similar mileage and history is at max £25k. Absolutely disgusting behaviour.

This was not made clear to us at all. We even asked them would they just sell it directly to us or our local dealer and they said no.

Massive misleading sale by Volvo when we agreed to the subscription.

Never have I trusted a car manufacturer more than I do Volvo but now... hugely disappointed and will not be buying Volvos again.

The correct process should be to ask the customer if they want to buy and if yes then sell it to them. Cut out the middle man.

I like Volvo but when some staff go wrong with Volvo to do with safety Volvo should step in as recall and sort it free of charge but they are not interested this it’s the only thing I will fault Volvo

Volvo Insurance is just a bunch of disconnected subcontracted companies that operate with no customer service. I am trying to make a straight-forward insurance claim (3rd party at fault; no dispute) to get my car repaired. They have taken my car away (which was drivable) and I have no idea when I will see it again. Avoid "Volvo Insurance" at all costs.

Cambridge Garage Havant ordered the wrong colour new Volvo and nobody noticed until I went to collect it. Needless to say I came away without any car. Dreadful customer service.

I expected better from a premium brand.

I returned my Volvo lease under mileage and in normal condition for a 3-year vehicle. Despite this, I was charged a $350 wear-and-tear fee based on an inspection that felt excessively nitpicky and disconnected from real-world use.

I contacted Volvo Financial Services, reviewed the report, and requested a reasonable courtesy waiver. There was zero discretion, zero flexibility, and zero effort to retain me as a customer. They wouldn't even put a manager on the phone.

I paid the fee because I had no practical alternative—but this experience fundamentally changed how I view the brand.

If this is how Volvo treats customers at the end of a lease, people should know before signing one.

My experience with Volvo Cars UK following the purchase of a new Volvo EX30 has been deeply disappointing and has significantly undermined my confidence in the brand.

The vehicle suffered from multiple issues shortly after delivery, including unresolved faults that materially affected usability and enjoyment. Despite repeated attempts to engage constructively and allow Volvo the opportunity to rectify the problems, the car remained unreliable and not of the standard I would expect from a premium manufacturer.

What has been most frustrating is not just the presence of faults, but the overall handling of the situation at a UK level. Communication was slow, inconsistent, and at times felt dismissive. Clear ownership of the problem was lacking, and I was left to chase updates rather than being proactively supported. This prolonged an already stressful situation unnecessarily.

Ultimately, I was forced to formally reject the vehicle. While the rejection was eventually accepted, the process was far more drawn out and adversarial than it should have been. For a brand that positions itself on safety, trust, and customer care, this experience fell well short of expectations.

The EX30 itself is an appealing concept on paper, but my experience suggests that Volvo Cars UK has released a product that was not sufficiently mature, and the supporting customer experience has not kept pace with the brand’s premium image.

I share this review not lightly, but as an honest reflection of my experience. I expected far better from Volvo, and sadly this has left me reluctant to consider the brand again in the future.

i have a Volvo V60 AWD from 2020 and I am disappointed in how many issues the car has and how extortionate it is to fix any issues.
I am living in Sweden. A few days ago, the temperature dropped to -7C. then the back left door didnt want to open and I got a message saying that Child lock needs service. Then the temperature dropped to -15C and none of the doors could be opened.... I had to climb in through the back to access the car and start it.

My on Call system gave up 6 months ago. I went to change the battery that seems to be the most common issue when the system stops working. No luck. I went to a authorized work shop and they concluded that the modem is malfunctioning and it has to be changed.
Not possible to repair according to work shop. Price: 1 500 EUR. This is a integrated safety system and one of the reasons I bought the car in the first place. Is it reasonable that it breaks down after 5 years and that it costs such enormous amounts?
Here are other things wrong with the car:
-Parking assistant not working
-steering wheel heat not working
-Trunk stops halfway when opening
- Active headlight stops working after approx 1 hour of driving
-At one point, one of the windshield wipers stopped working. It had jumped out of the socket. I went to a authorized workshop and they wanted 750 EUR + work as the entire system had to be changed.

I think I stop here as I think you get the picture.
This will be my last Volvo as it seems to be impossible to own.

-allways five stars on all services “

It's taken 5 months to conclude a dreadful experience using Listers Volvo Worcester to service my leased XC40 Recharge. Upon inspecting my vehicle post-service, I noticed a dent that a friendly representative tried to say was there before the service. Not a good start. I later found a torque wrench in the car's windscreen wiper well that fortunately stayed where it was over the 100 miles I covered before returning it to the garage. Over the next few days the garage promised to repair the damage caused, but as time went by their stance changed to fobbing me off with a self repair paint pot and information booklet, with no effort to spend time on repair of either the car or customer relationship! Their representatives remained polite at all times, but were sadly completely ineffective in all respects. The end result is a damaged car that's likely to be charged upon its return to the lease company, and a reminder of Listers' lack of care.

Horrendous experience. Avoid at all costs.

I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable.

On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday.

While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason?
The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership.

This was now Friday afternoon, the start of the Christmas holiday, and their failure meant:

I could not travel with my family
3 days of my family holiday were completely wasted
My vehicle was stranded due to their lack of planning and basic business continuity
Despite this being entirely their fault:

The service advisor Amisha refused to offer a loan vehicle

The response was essentially “sorry, we can’t help”

No empathy, no ownership, no solution

On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer:

To pick me up
To provide updates
To acknowledge the inconvenience caused

When I finally collected the car, I raised the issue of compensation.
My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them.

The discount offered was negligible and insulting, showing a complete lack of:

Customer centricity
Accountability
Ethics
Professionalism

I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster.

Poor communication. Poor planning. No accountability. No empathy. “No car” attitude.

If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.

I have been trying to get some answers from Volvo re the removal of the manual speed limiter, it has been replaced by "Intelligent Speed Assist” which is absolutely useless and very unreliable creating dangerous situations. I have sent several emails to the bosses at Volvo - martin.lundstedt at volvo.com and to Nicole.Melillo.Shaw at volvocars.com - neither have had the courtesy to reply which goes to show how much they care about their customers. My next car will be a different make!

I got a XC-90 Volvo 2025. After 8 months, today the car did not start. I called Crown Service in St Petersburg, where I bought the car. They called to towed the car. I asked for a call back as I thought I was just not doing something right, as the car is new. For hours later nobody has called bad. So I called back and they told me that I need to call Corporate as they tow the car at not cost. I called Corporate, I been asked I need to been number as thats is the only way to get a towing appointment. As I had to come to work, I cannot get my bin number as the car is sitting in the driveway of my house. So along the conversation, Lisa realized that I asking for an appointment for tomorrow. At that point, she tells me that I need to call 90 minutes before the towing appointment as they do not schedule anything in advacnce. Is all this Volvo service?????