Hi Dale,

Thank you for taking the time to share your experience, and I’m really sorry for acknowledging your review a little later than I would have wished.

I’m genuinely disappointed to read what you’ve been dealing with — especially the long delays with your repeat orders and the frustration caused by the delivery service to Ireland. I completely understand how worrying it is when prescription food takes weeks to arrive, and I appreciate how this affects both you and your dog.

I’ve tried to locate your details in our system based on the information available here, but unfortunately nothing came up. As Trustpilot is a public platform and I can’t access or discuss order details here for privacy reasons, could I kindly ask you to contact our Customer Care team directly and mention your review? That will allow us to prioritise your case properly and investigate what has happened with your most recent shipments.

You can reach us here:

https://www.zooplus.ie/contact_form/

If you’ve already been in touch with our team but haven’t received support that meets your expectations, please feel free to follow up — mentioning your Trustpilot review really helps us pick it up quickly.

Thank you again for bringing this to our attention, and I truly hope we get the chance to turn this experience around for you.

Team zooplus