Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Zooplus used to be amazing — fast processing and reliable delivery — which is why I’ve been a loyal customer for years. Unfortunately, my last few orders have taken over a week just to process befo... See more
Company replied
Placed order on 23rd January, today is 30th January and the shipping company EVRI have just dispatched the order from NL and I live in IRE. Dreadful service, last time ordering from ZOOPLUS. If you... See more
Company replied
Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and... See more
Let down once again by their rubbish delivery service. The tracking system does not work. So.. you get an email saying that the package has left the warehouse and then nothing until GLS put it into... See more
Company replied
Brilliant experience. I order basically every month for my pet food products - dogs and cats. Competitive prices and great variety of products. Great special offers and discounts provided often,... See more
I used to like zooplus as they were reliable. Since they changed their delivery partner to GLS they are no longer fit for purpose. Orders taking weeks sometimes months to arrive. Zooplus continu... See more
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I ordered last Monday 31st March. I got an order confirmation by email immediately after ordering. I could not find any tracking until yesterday when GLS informed me by email that my package... See more
I have been ordering from Zooplus.ie for some time now & have found them to have a wide product range which is good value for money. It is nice to be able to have items delivered to my door especially... See more
First of all, despite the name zooplus.ie ARE NOT an Irish company. I have no interest in shopping pet food from abroad, as I can get it easily here. I believe this company deliberately sets... See more
Company replied
Have used Zooplus for several months now and their products are very high standard. in the period of time i have been using them i encountered one issue of a damaged product ( most probably through po... See more
I can't see a way to rate this company as zero stars, otherwise I would have. My repeat order of 20th December 2025 has still not arrived. Despite numerous attempts to contact Zooplus by phone and e... See more
Company replied
Better prices for my four dogs food and choice. Some brand are very good and not as expensive as the ones available in ROI. Delivered to my doorstep and save me hassle of carrying 12 kg bags from the... See more
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Since Zooplus was taken over some time ago service has gone down hill. There are problems with stock levels but the biggest problem is their delivery service. The guy who completes the delivery is pe... See more
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Delivery to Ireland took 6 working days, we're pleased with our order of cat food, furniture& toys. Everything arrived as expected. Would just note the slightly longer delivery time if ordering food s... See more
Zooplus used to offer excellent value for money and expedient shipping - making them the obvious choice for all our animal food. Price increases have been very difficult to deal with - though this i... See more
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Stay clear – Buyer beware! Ordered dog food on 12 December to get it before Christmas. It was shipped on 13 December via GLS. GLS tracking has shown no updates since 19 December, and it’s now Janu... See more
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Zooplus failed to deliver my order and could not or would not tell me where it was. According to their website EVRI are their partners for Northern Ireland yet EVRI emailed me to say they are expectin... See more
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After paying for a self cleaning litter box worth about 350 euro, the product arrived with no plug! I called Zooplus and the offered resolution was 25 to go and buy my own - the adapter is very specif... See more
Company replied
I've been a customer for years but lately the delivery service has been a nightmare. Been waiting for my parcel for almost 2 months now. Sent dozens of emails and no one gives me an actual update of w... See more
Company replied
Delivery is shocking I placed an order recently and took 4 weeks for it to be delivered. Is this going to be the way going forward. My cat needs specialised food and waiting a month is not acceptable.... See more
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you wouldn’t want to be in a rush with ur food anyway. Delivery has been taking weeks i ordered cat food 3 weeks ago and only got an email saying the order is accepted sort out the delivery cause ever... See more
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I placed an order in December. Delivery is 4-6 working days. Order took 3 weeks to be delivered. My dog with a severe allergy was without the correct food as a result. Part of the order was also missi... See more
Company replied
I am based in Ireland and since zooplus moved from DPD to Evri, the service has been frankly appalling. Every order there is an issue, they go missing, don't arrive on time, the wrong order is deli... See more
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Cat food ordered on 5th August apparently sent to me on 6th August. Evri still have not recieved my parcel in Northern Ireland so there is no tracking information available. Posted review yesterday on... See more
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The products from Zooplus are great – good quality and reasonably priced. However, the delivery times are far too long. While the courier himself was friendly, the overall shipping process was slow... See more
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Have to echo the comments here about the terrible delivery service, lack of order tracking capability and poor customer service. We ordered on the 4th, its now the 10th and no sign of our order, or an... See more
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everything was dispatched same day as order and arrived very quickly. while the box was full and heavy it arrived in perfect condition, unlike some previous vendors i have used, where the boxes arrive... See more
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I had a repeat subscription. They ship dos food the day before your next delivery date despite the fact they know deliveries might take up to 6 working days to arrive. When you complain they send... See more
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Update I was contacted by a lovely person in Zooplus, they apologised for the situation and my new order is being delivered today just over a week since ordered , what makes a great company is no... See more
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I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Since changed delivery company to some Evri deliveries take ages. 6 working days which in reality strangers to 2 weeks. It used to be a good supplier but cost cuttings are just bringing this compan... See more
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I can't believe that the customer service and delivery is so bad! The website says 2-3 days, and for three months in a row it's been about 20 days late!! Cancelling now. Do not order from this company... See more
Company replied
I did my absolute best for over a week to give Zooplus.ie my money when shopping for a Dog Crate (Ferplast) at €180. Unfortunately the site kept showing 'No delivery service available'. Emailing Custo... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.2
Poor
828 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent availability of stock and…
Excellent availability of stock and choice. Excellent to receive discounts and excellent special offers. Reliable and trustworthy
January 28, 2026
Unprompted review
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Order arrived too late!!!
January 22, 2026
Unprompted review
Reply from zooplus.ie
Hi Ewa,
Thank you for taking the time to leave your review — I’m really sorry to hear that your order reached you later than expected. I know how frustrating it is when deliveries don’t arrive on time, especially when you’re counting on them.
I’ve tried to locate your details in our system, but unfortunately I wasn’t able to find anything based on the information provided here. As Trustpilot is a public platform, I can’t access or discuss account specific information, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review, we’ll be able to look into this properly and help you further.
Thank you again for bringing this to our attention — I hope we’ll have the chance to make this right for you.
Team zooplus
Every order I place with Zooplus has…
Every order I place with Zooplus has the same issue. I order, it’s marked as “in delivery”, and then nothing happens. No tracking updates, no courier details, no estimated delivery date.
Despite advertising 3–6 working day delivery, orders to Northern Ireland regularly take 2–3 weeks. The only time the order actually starts moving is after I contact customer service to ask where it is. This has happened with every single order.
There is no warning at checkout about extended delivery times for Northern Ireland, and no proactive communication when delays occur. Customers are left chasing orders they’ve already paid for.
Zooplus needs to either be honest about delivery times to Northern Ireland or improve their logistics and communication. The current system is misleading and frustrating and completely lacks any consideration for their customers. Do you not see the score here and yet you’re doing NOTHING to address for customer’s issues!
Oh, and my ticket number is; 29816646. Incase I get hit with ‘I can’t find your details’ load of excuses they seem to use to insinuate that certain reviews are false. 🙄
February 7, 2026
Unprompted review
Reply from zooplus.ie
Hi Bronagh,
Thank you for taking the time to share such a detailed review – I’m genuinely sorry that you’ve had to deal with this on every order. That’s not the level of reliability or transparency you should expect from zooplus.ie, especially when you’re depending on us for your pets’ supplies.
Thank you as well for sharing your ticket number (29816646). I’ve used this to locate your details in our system: for privacy reasons I can’t discuss the specifics of your account here on Trustpilot, but I’ll make sure our team follows up with you directly through our official channels to review what has happened with your recent orders and to see what we can do to put things right.
I’m also sorry that some of our past responses – either here or elsewhere – have come across as excuses such as “we can’t find your details”. When that happens, it’s not to suggest a review is false; it’s usually because the information visible on Trustpilot isn’t enough for us to safely locate the correct account. In your case, you’ve kindly provided your ticket number, which has allowed me to identify your details and ensure your case is followed up properly.
Thank you again for raising this so clearly –I really hope we can use this to restore some of your confidence in us.
Team zooplus
Not Irish, despite the .ie domain
First of all, despite the name zooplus.ie ARE NOT an Irish company.
I have no interest in shopping pet food from abroad, as I can get it easily here. I believe this company deliberately sets out to mislead people over this.
Secondly, I placed my first order on Jan 22nd, and still have not received the goods by the 7th February. I placed my order because the website said it would take 3-5 days.
And lastly, I signed up the repeat order (as I didn't realise any of the above) and they just tried to charge me for my second order BEFORE the first order arrived.
Stay away, spend your money elsewhere and with less deceitful practices.
January 22, 2026
Unprompted review
Reply from zooplus.ie
Hi Barry,
Thank you for taking the time to share your experience – I’m really sorry that your first order with zooplus.ie has left you feeling misled and frustrated.
I completely understand why the .ie address gave you the impression that this was an Irish-based company. zooplus.ie is our dedicated shop for customers in Ireland, but the company and our logistics centres are based elsewhere in the EU, which means orders are dispatched from abroad. There is absolutely no intention to deceive, and I’m sorry this wasn’t clearer when you placed your order.
I’ve located your details in our system and I’d genuinely like to resolve this with you directly – as we cannot discuss individual cases publicly on this platform, we will communicate with you via our official channels.
Thank you again for your feedback – it really does help us improve your experience with us.
Team zooplus
Reply from zooplus.ie
What a joy to read such enthusiasm! Thank you for sharing this lovely burst of positivity – it truly brightened the day.
Your kind words mean a lot, and I’m grateful you chose to spread the love so openly.
Team zooplus
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Zooplus used to be amazing
Zooplus used to be amazing — fast processing and reliable delivery — which is why I’ve been a loyal customer for years. Unfortunately, my last few orders have taken over a week just to process before even being shipped.
This is really stressful as my elderly cat relies on his specific food, which isn’t available in Ireland. The tracking information hasn’t been very clear, and GLS in Ireland has proven to be quite unreliable.
It’s a real pity because Zooplus offers such a fantastic range of products at good prices. I really wish they would improve their processing times or, at the very least, clearly communicate when orders are delayed so customers can plan ahead.
February 3, 2026
Unprompted review
Reply from zooplus.ie
Hi Michelle,
Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – it really does mean a lot.
Your comments are really valuable. Delivery reliability and transparency are crucial, especially for customers who are buying essential items, so I’m very grateful you’ve highlighted this so clearly. Feedback like yours is passed on to the relevant teams so they can review both processing times and how shipment updates are communicated for Irish orders.
It’s also lovely to read that you still see us as offering a fantastic range at good prices – thank you for recognising that. I really want your overall experience to match the quality and value you see in our products, and your suggestion about clearer communication when delays occur is spot on. Being upfront about timing so customers can plan ahead is something I know we need to keep improving.
Thank you again for your balanced and constructive review, and for being such a loyal customer. I really hope we can regain your full confidence in our service.
Team zooplus
Service continues to deteroriate
Had been using Zooplus for a long time & then in 2023 something changed.
Delivery times got longer & longer as well as the customer service becoming less effective.
Delivery times quoted are never adhered to & blame is placed on everyone except Zooplus.
VetPetNI is a much better option if you need your product quickly, with good communicaiton & customer service.
January 14, 2026
Unprompted review
Reply from zooplus.ie
Hi Jim,
Thank you for taking the time to share your experience with zooplus.ie and for sticking with us for so long before things started to go wrong.
I’m genuinely sorry to read how much your experience has changed since 2023.
I completely understand how frustrating the issues you describe are. I’m also particularly troubled by your feeling that the responsibility is being pushed onto everyone except zooplus – it would be fantastic if we had the opportunity to review how your queries to our support team, if any, have been addressed and see if we can do any better.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, but if you could reach out to our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
If you do decide to get in touch, we’d really like the chance to review what’s been happening with your recent orders, the delivery timelines you’ve been given, and how your enquiries were handled, so we can see what went wrong and where we need to fix things.
Thank you again for your honest feedback, Jim – I’m genuinely sorry that your experience has come to this point, and I hope we’ll have an opportunity to make things better for you and your pets.
Let down once again by their rubbish…
Let down once again by their rubbish delivery service. The tracking system does not work. So.. you get an email saying that the package has left the warehouse and then nothing until GLS put it into their system. This usually happens AFTER it has been delivered or, to be more accurate, left at the door.
February 3, 2026
Unprompted review
Reply from zooplus.ie
Hi Frankie,
Thanks for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.
I completely understand how disappointing it is when tracking updates go silent and the parcel ends up being left at the door without any proper notice.
Unfortunately, I wasn’t able to locate your account details based on the information provided here. As Trustpilot is a public platform, I can’t look into individual orders from here, but if you could get in touch with our zooplus.ie customer care team via the link below, or follow up on any existing communication — and simply reference your review — we’ll be more than happy to look into this properly for you:
https://www.zooplus.ie/contact_form/
If you prefer, you can also share your customer or order ID here, which is perfectly safe to do, and we can take it from there.
Thank you again for bringing this to our attention — we’d genuinely like to help get this sorted for you.
Team zooplus
you wouldn’t want to be in a rush with…
you wouldn’t want to be in a rush with ur food anyway. Delivery has been taking weeks i ordered cat food 3 weeks ago and only got an email saying the order is accepted sort out the delivery cause everything else is grand
February 3, 2026
Unprompted review
Reply from zooplus.ie
Hi Smoothie Bowl,
Thank you for taking the time to share your experience with zooplus.ie.
I’m really sorry to hear how long you’ve been waiting for your cat food.
It’s great to hear that you find everything else “grand”, but I completely understand that delivery delays can overshadow the rest of the service. We’d genuinely like to understand what went wrong with this order, review the timelines, and see what can be improved going forward.
Unfortunately, I haven’t been able to find your customer details or order based on the information provided here on Trustpilot. As this is a public platform, I’m not able to look into individual accounts or resolve specific cases directly in this space for privacy reasons. If you could please contact our customer care team via the zooplus.ie contact form (https://www.zooplus.ie/contact_form) or follow up on any existing communication, and reference this review, we’ll be very happy to investigate what happened and help put things right.
Alternatively, you can safely add your customer or order ID in an update to this review so that we can try to locate your account more easily.
Thank you again for your feedback about delivery times – it’s really helpful for me and the team to see where things are falling short so we can work on making the service quicker and more reliable.
Team zooplus
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I can't believe that the customer…
I can't believe that the customer service and delivery is so bad! The website says 2-3 days, and for three months in a row it's been about 20 days late!! Cancelling now. Do not order from this company if you're under any time pressure.
February 2, 2026
Unprompted review
Reply from zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience with us — I’m really sorry to hear how frustrating these repeated delays have been for you.
What surprises me the most, however, is what you are reporting about the our assistance to you that has not met your expectations and, with your help, it would be great if we had the possibility to put things right.
Unfortunately, I haven’t been able to locate your account based on the information provided here. As Trustpilot is a public platform, I’m unable to look into individual orders directly, but I’d really like to help get to the bottom of this for you. If you could reach out to our customer care team via:
https://www.zooplus.ie/contact_form/
or follow up on any existing communication, and reference your review, we’ll be able to check what’s been happening with your recent deliveries and assist you properly.
If you prefer, you can also safely share your customer or order ID here on Trustpilot — that would allow me to find your details and follow up more quickly.
Thank you again for bringing this to my attention, and I truly hope we can turn this experience around for you.
Team zooplus
Delivery took a very long time
Delivery took a very long time. Customer care were helpful once I contacted them but I would think twice before ordering again as delivery took over ten days.
January 29, 2026
Unprompted review
Reply from zooplus.ie
Hi Rachel,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your delivery took so long to reach you .
I’m glad to hear that our Customer Care team were able to help once you got in touch, though I appreciate this doesn’t undo the inconvenience caused by the delay.
I wasn’t able to locate your details in our system based on the information available here, so if you’d like me to look into what happened with that specific order, could you kindly reach out to our Customer Care team with your order number? You can contact us via:
https://www.zooplus.ie/contact_form/ or follow up on any existing communications and mention your review here.
Your feedback is really important, and I’ll make sure it’s shared internally as we continue working on improving delivery reliability — especially for our Irish customers.
Thank you again for bringing this to our attention, and I hope we’ll have the chance to offer you a smoother experience next time.
Team zooplus
Zooplus delivery service is truly awful
Zooplus delivery service is truly awful. I've been a customer for a year now and at first the orders arrived pretty much on time, but my last 4 repeat orders have taken well over a month to arrive and their customer care service is completely useless. I'm strongly considering sourcing the prescription dog food elsewhere. Seriously the delivery service to ireland with gls is awful i couldn't recommend using zooplus
January 30, 2026
Unprompted review
Reply from zooplus.ie
Hi Dale,
Thank you for taking the time to share your experience, and I’m really sorry for acknowledging your review a little later than I would have wished.
I’m genuinely disappointed to read what you’ve been dealing with — especially the long delays with your repeat orders and the frustration caused by the delivery service to Ireland. I completely understand how worrying it is when prescription food takes weeks to arrive, and I appreciate how this affects both you and your dog.
I’ve tried to locate your details in our system based on the information available here, but unfortunately nothing came up. As Trustpilot is a public platform and I can’t access or discuss order details here for privacy reasons, could I kindly ask you to contact our Customer Care team directly and mention your review? That will allow us to prioritise your case properly and investigate what has happened with your most recent shipments.
You can reach us here:
https://www.zooplus.ie/contact_form/
If you’ve already been in touch with our team but haven’t received support that meets your expectations, please feel free to follow up — mentioning your Trustpilot review really helps us pick it up quickly.
Thank you again for bringing this to our attention, and I truly hope we get the chance to turn this experience around for you.
Team zooplus
Placed order on 23rd January
Placed order on 23rd January, today is 30th January and the shipping company EVRI have just dispatched the order from NL and I live in IRE. Dreadful service, last time ordering from ZOOPLUS. If you need Pet Food in a hurry AVOID, because if you were waiting on Zooplus delivery, your Pet would starve.
January 30, 2026
Unprompted review
Reply from zooplus.ie
Hi Tom,
Thank you for sharing your feedback, and I’m really sorry it’s taken a little while to acknowledge your review. I can imagine how frustrating it must be to wait so long for an order—especially when it’s something as essential as food for your pet.
I’ve had a look, but unfortunately I wasn’t able to locate any account or order details based on the information provided here.
As Trustpilot is a public platform, I’m not able to access or discuss individual cases directly in this space. If you could get in touch with our customer care team via the Zooplus.ie contact form below, they’ll be able to investigate exactly what happened and support you properly:
https://www.zooplus.ie/contact_form/, or you can follow up on any existing communication you have had with us.
Alternatively, you’re welcome to share your customer ID or order number here, which is completely safe to do on Trustpilot and would allow me to find your account straight away.
Delays like the one you experienced shouldn’t happen, and I’d really like to make sure your feedback is reviewed and the situation resolved for you.
Team zooplus
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I'm very disappointed with delivery to…
I'm very disappointed with delivery to Ireland. I've been ordering from zooplus for about 11 year with no issues and would always highly recommend to people. In the last year the delivery service has been dreadful I've had many issues. Zooplus use GLS service when in the past they used DPD which were flawless.
GLS is always delayed for a long period of time nearly or over 4 weeks. My most recent issue GLS left my package outside my apartment complex even though I had my gate code attached to my address they never texted or called before they sent email saying my package was delivered. I arrive home to no package as it was clearly stolen.
I brought this issue up to Zooplus and asked why they use GLS even though there are many complaints online about them. Zooplus hung up on me. It hasn't been the first time I've been in touch with Zooplus about this issue. They say they care and take on feedback to make things better for customers. I feel it must be a cheaper delivery service for them to use and don't seem to care at all. The dog food i order monthly is nearly €100 and this service is not good enough. I will not shop from zooplus no more which is unfortunate as I was a happy customer for many years.
I hope people see this post and not have to go through these issues.
January 29, 2026
Unprompted review
Reply from zooplus.ie
Hi Ciara,
Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – 11 years of loyalty really means a lot, and I’m genuinely sorry that your recent experiences have led you to feel this way.
What you describe is absolutely not our standard, and I can assure you that it's in our very own interest to ensure that we take your feedback on board and work our hardest to make sure that those are occurrences not to be repeated.
I’m also very sorry to read how your call with us ended; feeling dismissed or hung up on is the last thing you should experience when you reach out for help. It's indeed a very surprising news, and I wonder whether maybe there might have been some technical hiccups with our phone lines.
I’ve been able to locate your zooplus.ie account, and because Trustpilot is a public platform, I can’t go into the specifics of your orders here, but I would really like the chance to review your case properly – both the missing delivery and how your contact with us was handled – and to look at what delivery options are available for your area going forward.
We will be in touch via our official communication channels, very likely via email.
Thank you
Unreliable and dismissive with customers
I've been a customer for years but lately the delivery service has been a nightmare. Been waiting for my parcel for almost 2 months now. Sent dozens of emails and no one gives me an actual update of where it is or when it will be delivered. It's exhausting, and the apology I got was a 10 euro voucher. Now waiting for a second delivery attempt for a week and they sent an invoice for me to pay again. Unfortunately they just lost a loyal customer, it's not worth the stress and it's not reliable anymore.
December 13, 2025
Unprompted review
Reply from zooplus.ie
Hi Bruno,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how long you’ve been waiting — almost two months without a clear update is completely unacceptable, and I can only imagine how exhausting it must have been to send email after email without getting the clarity you needed.
It’s also worrying to hear that the second attempt hasn’t been handled properly either, though I can safely say that the invoice alert can be ignored as the system automatically generates that whenever a new delivery is set up at our end - our customer care team should have given you that information.
Since your details are in our system, I’ll make sure your case is reviewed so it can be picked up properly through our official channels. You absolutely deserved better communication, and after being a loyal customer for so long, I understand why this experience has led you to feel you can no longer rely on us. Hopefully we will be able to rectify this for you.
Thank you again for sharing your feedback — it will be passed on so the team can review both the courier issues in Ireland and the way your case was handled. I’m really sorry this has happened and that it reached the point where you felt you had no choice but to walk away.
Delivery Scammers
I used to like zooplus as they were reliable.
Since they changed their delivery partner to GLS they are no longer fit for purpose.
Orders taking weeks sometimes months to arrive.
Zooplus continue to ignore their customers complaints about this situation and give you lame excuses like ‘the weather’
I made my last order on 04th January 2026 - contacted zooplus 3 times - still have not received my order:
I give up
Will never shop with zooplus again
January 22, 2026
Unprompted review
Reply from zooplus.ie
Hi MCD,
Thank you for taking the time to share your experience, and I’m really sorry to read how much trouble you’ve had with your recent order.
Most of all, I’m truly sorry that our communication hasn’t helped reassure you. And it would be great if you could very kindly allow us to put things right for you.
I wasn’t able to locate your details in our system based on what’s written here, so I’m unable to look into the specifics of your order from this public space. Please, if you could very kindly reach out to the team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review so we can pick it up straightaway. Sharing your order/customer number here is also safe if that’s easier.
Thank you again.
Would not recommend
I placed an order in December. Delivery is 4-6 working days. Order took 3 weeks to be delivered. My dog with a severe allergy was without the correct food as a result. Part of the order was also missing. GLS left the dog food at the door with the cardboard boxes burst open and no one was home to receive the order. I contacted Zooplus to escalate and they never responded. I did get a refund issued for the missing item, but no response or apology in relation to the delays and damaged goods. Would not recommend.
January 10, 2026
Unprompted review
Reply from zooplus.ie
Hi Harley,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the condition in which your order was delivered — I completely understand how stressful this must have been, especially with a dog that has severe allergies.
Above all, I'm very surprised to learn that our assistance has not met your expectations and it would be great if we could rectify that.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review, we’ll prioritise investigating what went wrong and work on a proper solution for you. Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.
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Long wait times, but really good overall experience
It took over a month for my delivery to arrive, and I hadn't realised that my next order had already been sent. These were new food products for my dog and they were making her very sick. I emailed customer service to find out if there was any way that they could cancel my order, and in fairness, I received prompt reply, saying that it had already been sent, but that they would refund me, and asked me to donate the delivery, which I did to my local blue cross. As others have mentioned, they really turned a bad experience into a good one, and I've been recommending them to a lot of people since. I think they may need to change their courier.
January 7, 2026
Unprompted review
Reply from zooplus.ie
Thank you so much, Jacqueline.
I’m really glad our team was able to step in quickly when the new food didn’t agree with your dog, and that the refund-and-donate solution helped turn things around for you. It’s lovely to hear you supported your local Blue Cross with the order — that was incredibly kind of you.
We truly appreciate your trust, your patience through the delay, and the fact you’ve been recommending us to others. Feedback like yours really helps us improve, and we’ll certainly keep working on the courier side.
Thanks again for sharing your experience.
not to believe in delivery days
YOU PROMISE DELIVERY WITHIN 5-6 BUSINESS DAYS, BUT THAT'S NOT THE CASE
January 19, 2026
Unprompted review
Reply from zooplus.ie
Hi Sanita,
Thank you very much for taking the time to share your feedback with us and sorry you might be experiencing delays with your latest delivery.
Indeed, as per our information here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - our deliveries require 3-6 working days, though unforeseen circumstances may affect that timescale.
Any issues, we recommend to always kindly try and get in touch with our support team - https://www.zooplus.ie/contact_form/ - as that is the best, in fact the only, way to allow us to assist you.
As I have found your details in our system using your name and surname as shown here, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for your patience.
Hi I start order from zooplus many…
Hi I start order from zooplus many years ago like 9 ..everything it’s coming in perfect condition and it used to be everything perfect when it used to be deliver by DPD they were always coming in time but lately my only problem is they are always delay with my cat food even though I order in time I calculate everything the food comes a bit later than it used to be but other than that everything it’s perfect..!
January 2, 2026
Unprompted review
Reply from zooplus.ie
Thank you so much, Ioana, for taking the time to share your experience.
I’m really glad everything has consistently arrived in perfect condition over the years. I do appreciate you highlighting the recent delays — I know how important timely cat‑food deliveries are, especially when you plan ahead. We’ll keep doing our best to improve this for you.
One thing I would recommend is to explore our subscription - https://www.zooplus.ie/autoshipment/central-hub - free to set up, saves you money, and, above all, it places your order for you so that you can tackle possible delays with that.
Thanks again for your trust and for staying with us all these years. Your kind words mean a great deal.
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