Hello Verne,

Thank you for reaching out.

I understand where the confusion is coming from, and I'd love to share more about the services we offer. JustAnswer is a paid membership-only service advertised on Google, where we provide customized responses from hundreds of verified and qualified Experts across various categories.

It seems you were trying to contact SunJoes. You’ll need to reach out to them directly for further assistance.

In addition, when you entered your payment details, the page displayed both a join fee and a membership fee, along with a summary of our terms agreed to when posting your question. We understand these charges can sometimes be unexpected.

Your membership was already refunded,.Your membership has also been canceled, so there will be no future charges.

To help avoid surprises, we recommend reviewing your bank statements regularly.

If you have any questions or need assistance with anything else, please feel free to reach out.

Best, Hazel,
JustAnswer Customer Care
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