Mr Martin Miller

Dunelm/DHL absolute shambles. Ordered cut fabric with delivery to partners workplace. Driver decided to deliver to a drop off point across the road for some reason. We don’t have a delivery code so the shop won’t release the package. Both of your companies customer service people are worse than useless. I’ve spent now over 3 hours on phone calls to try and resolve but getting nowhere. Cannot get through to the shop we purchased from. Will be asking for a full refund now.
Shambolic.

Dunelm/DHL absolute shambles. Ordered cut fabric with delivery to partners workplace. Driver decided to deliver to a drop off point across the road for some reason. We don’t have a delivery code so the shop won’t release the package. Both of your companies customer service people are worse than useless. I’ve spent now over 3 hours on phone calls to try and resolve but getting nowhere. Cannot get through to the shop we purchased from. Will be asking for a full refund now.
Shambolic.


Update
I have already contacted customer services with no reply from them. Keep getting told we don’t need a code. It should be Dunelm that deals with this, not me.

Insoles eventually arrived. Tried them for a few days but they made no difference to my pain.
I’ve asked via email 3 times for a refund and always got the generic “we’ll reply in 48 hours” still waiting for a reply over a week later
Even though their website states a 90 day no quibble refund
AVOID AVOID AVOID

Ordered 12th November and still not here, got email saying they would be delivered 26th November
Sent messages through Facebook and email and got no response

Bought an eSIM for travel to Spain. Arrived and activated. eSIM didn’t work so I asked for a refund. This was initiated 27/06/25.
Messaged today 05/07/25 asking for an update and was told they can’t see any refund request
(I have screenshots).
So they requested a new refund which will take a further 10 working days to process
Now having a chat via email with them but getting nowhere

I have screenshots of all the chats but apparently they cannot open them, very convenient

Just had an email saying it’ll be 5-10 working days for the correct team to just contact me about the refund, not actually refunding

Had a slight issue with returning item but was sorted out very quickly
Would definitely buy from them again

Been in a queue online now for 30 minutes to try and cancel my policy. Would rather just be able to phone and speak to someone

£60 cancellation fee applies, even though 1st direct debit hasn’t been paid yet
And they can’t tell you there and then how much your final payment will be, you need to wait a few days

Dick Turpin would be proud

Spanish Grand Prix
From booking to the actual event, all the staff were very helpful with any questions needing answered.
Chris, Dan and James made the weekend one to remember, from arranging pick ups, meet-up for drinks on first night.
Just wish they could keep up with us Scots when in the bar😂
Hats off also to the coach driver who had a nightmare on Saturday due to the traffic issues round the circuit.
Was bought as a 50th birthday present to me and I thoroughly enjoyed the full package

Excellent staff, very professional throughout, never pushy for sales of expensive frames

Excellent service, sorted my problem with old number with one phone call