DHL Reviews 28,986

Absolutely terrible experience with DHL. I stayed home all day waiting for a “next day” delivery, eventually got a message saying they couldn’t access my address. No one rang the bell, no missed cal... See more

Always say we missed each other mind you been home the whole day they dont even bother coming to your house ,i remove all my plans just for them to wast my time like hello who do yall think you are ?... See more

I just watched the courier arrive at my house, but he didn't even leave his car, then the order status immediately changed to 'We missed you.' This has happened many times before where I've been home... See more

"If you value your time and your property, I suggest looking elsewhere. DHL’s tracking system is a work of fiction, and their delivery windows are more of a suggestion than a commitment. After three f... See more

I always get an advance notice from DHL Regensdorf Zurich—email, WhatsApp, and calls from the driver. His first question is home or at work, or middle of the road? Given my frequent use of courier ser... See more

Waited twice for delivery. Only to get notification that the driver cannot access address. I was waiting the whole time and never even seen a DHL van. It was supposed to be delivered on Friday, delaye... See more

Always the scare to see package coming with DHL. Their tight delivery windows and work policies force horrible deliver quality service. I had to today go seek neighbours that arent even in my building... See more

2 deliveries, one from Amazon and one from Walmart, same pair of shoes. First order was not delivered according to specific delivery directions,as a result item was stolen right before Christmas. Seco... See more

In general I have good experience with DHL. But this week I send a box with 2 items from Netherlands to Belgium and the package was opened, stolen inside and delivered without the items. I lost a lot... See more

- MISSING PARCEL - Can’t speak to a human - Live chat agents pass me around to different DHL companies - No one take ownership - No sign of my parcel - No idea which DHL company has my pa... See more

Truly the worst transportation company I’ve ever dealt with. I would never use their services on my own, but for some reason online stores keep choosing them. The latest cases: in the past two week... See more

Failure to deliver For the 2nd time in 4 months DHL has delivered my box of subscription dog food to the wrong address- this time 50 miles away! This is a major issue as it is not stocked locally a... See more

Horrible experience. A frozen delivery that took 3 days to be delivered and ended up in the waste bin. They keep saying that the delivery point was closed, but the local shop was open 7-23h every of t... See more

DHL emailed yesterday morning saying delivery due, I left work early to ensure I was in. Got an email stating 'Delivery attempted' at 17.50! What a load of horse c...!! Not only was the house lit up... See more

Dunelm/DHL absolute shambles. Ordered cut fabric with delivery to partners workplace. Driver decided to deliver to a drop off point across the road for some reason. We don’t have a delivery code so t... See more

Told not at home while waiting by front door so absolutely certain no one came up the path. This seems a deliberate ploy as second time in two deliveries. Only secure option is having parcel sitting o... See more

Took a day off work to wait for DHL. Tracking showed nothing all day. Courier never materialized. Next day: "Delivery attempted!" with a photo of my gate. From outside. Because apparently taking a... See more

The service of delivering packages can be much better. The drivers in a rush way are not handing the packages to owners. Leaving them at the entrance of a building. Leaving the at garage door. Which... See more

I've tried other delivery services such as UPS, however, DHL takes the cake. It has an estimation as to when the parcel will be delivered unlike some other delivery services, I've never once not had a... See more

DHL is hands down the most disgraceful delivery company I’ve ever dealt with. I paid extra money for “on-time delivery” and the package just sat in their facility doing absolutely nothing for two day... See more

Expected to pick up parcel from property says 930 1030 now 1300 on 16 July 2025 very poor 3 times now you have missed the deadlines line why give people time frames when you don't meet the required sp... See more

If I could give a minus figure I would. This is the singularly worst delivery company I have ever used. Goods keep missing deliveries and the message says they couldn't gain access - we're a busin... See more

It can't be worse. Packages constantly get lost, stolen, the driver claims it was delivered to the door but was left in a completely random place outside the building, sometimes packages are delivered... See more

Although I stayed at home today to wait for the package that they were supposed to deliver, I suddenly got a message on my phone that they tried to deliver, but couldn’t find anyone at home! They di... See more

Fake delivery attempt made message! 0 - ZERO star!!!! Everyone was home, front door was open, curtains were drawn not a single person came, not a DHL van cameby, but out of nowhere an e-mail pops-o... See more

I had a shipment from China go missing, even though it was reported as delivered to my apartment complex. I contacted DHL customer service and they were very helpful tracking the package down for me.... See more

DHL is beyond frustrating. Parcels are frequently late, and this time it again arrived in time for the christmas holidays. Worse, their AI Tracy is their replacement for human interaction and complete... See more

If there was a zero star is what I could have given to DHL, in our street in Bodegraven the DHL delivery man comes smelling alocohol. He marks parcels as delivered when he has not yet delivered someti... See more

I’m extremely disappointed with DHL’s service. This is the second time a package arrived damaged due to poor handling. The latest was a mirror that arrived broken despite being clearly marked as delic... See more

Received a text stating the parcel would be delivered between 11:39 and 13:39. I tracked my parcel at 10am and the tracking stated attempted delivery at 9:46am with a very close up blurred picture of... See more

This company is absolutely horrible. My poor friend ordered from ebay, yet I am constantly hearing about how her deliveries failed to arrive, she payed for everything. Customer service is also horrend... See more

What is wrong with this company? Every single shipment is problematic. Parcels delivered to different service points, parcels returned without even a proper reasoning. Parcels that have arrived, b... See more

Truly a terrible delivery company, make you pay a fiver for delivery and then still does not turn up on time. Finally get a time slot and still does not turn up. Truly a waste of time and poor cus... See more

One of the worst experiences ever! on 2 occasions within a week apart, the driver decided that we were not home and did not ever bother to have a look themselves. 2 times we lost time waiting home our... See more

Their support function do not have more information than what we get from the automated system. After 2 days of requesting an update on the package to be arriving 29 November (it is now 2 Dec) all the... See more

The worst courier service there is! In their system stands that my parcel has been delivered a week ago but I didn't receive it. Neither my neighbours. Contacting the customer service is absolutely ri... See more

Shocking lack of communication. Always very late with deliveries and can't even be bothered to contact buyers to tell them what's happening. Worse again when I tried to follow the 'track parcel' optio... See more

They collected my parcel 10th December for overnight delivery 15th December received an email saying it was out for delivery nine hours later received an email saying it was at the delivery depot. 24t... See more

Absolute disgrace. I contacted them because a parcel wasn’t delivered after a week they said the parcel was lost and get back to the company I purchased the item from because they’d cancelled the case... See more