Susan Hall

This is NOT HMRC the government tax website. It ought to be removed from Trustpilot.

Had I not received TWO texts messages from HMRC,I wouldnt have worried. But with so many changes thanks to the Govt I wasn't sure whether I had been affected by changes of legislation. At 80 and ONLY in receipt of pensions-I worried and spent an hour on the phone, and even more on line, because, try as I might, I could not register for access. After a long wait, I got through to a very kind and patient lady who said that IF I AM liable to pay any tax on my income, they would be sending me a LETTER. So why send text messages?

I purchased 2 "stained glass" cat lamps at probably the highest price available at the time. One was for a friend and one for me. Mine fell apart- within a very short time and after virtually no usage, the wiring broke. I was offered a part refund of £10 and
thought I'd use it to repair the lamp. Having bought the tools, I was pretty horrified at the quality of the wiring-living in a thatched house, I just couldn't take the chance of risking a fire. As a result. I have no cat lamp. I should have read the reviews- which, on the whole, confirm my assessment of quality. What a pity!!

My rating includes a 'household' category, covering rent/mortgage payments. Since I have neither, how come they have a negative impact on my score? They also say I have two accounts, which I also don't. Odd that!!

XHaving joined this bank a month ago, I have been attempting to get a credit card ever since. They have now sent me the paperwork FOUR times! I have signed, and returned it THREE times in their own pre-paid envelopes. Getting through to SPEAK to them is all but impossible, but I am told to go to a branch when I do make human contact. Iive in rural Devon, am disabled and have no transportation. They said they had checked with their Post Room!! All I got was ANOTHER set of application papers to sign and return. Am beginning to regret ever having joined Nationwide!!Having used credit cards for the whole of my adult life, and NEVER having defaulted, I find Nationwides inability to process my application particularly galling.
Well, my on line statement has been showing that I have, finally, been issued a credit card. That was days ago, but I still haven't received either card or pin. Just as well that, unlike many others, I do not have to rely on living on credit.

A few days ago, my review of EE was frustrated because of their seeming inability to deal with tge simplest of customers problems. However, although the broadband issue resulted in my being sent what I didnt ask for, plus what I did...the end results seems to be to have provided a working broadband PLUS a non la
ndline hub- which I am returning to EE along with the faulty old hub. I received a very rapid engineers call this morning to link my three handsets to the new hub. As I am disabled and totally depend on on-line access I really appreciate the rapid response
My thanks to EE/BT (?).

My broadband kept dropping out-so EE suggested getting rid of my landline and getting an internet only phone-hub. I paid the required postage- and got? Exactly the same hub as before. Now, having problems connecting handsets to new hub. Cant connect digital radios either. WHY didnt EE do what they should have done? How long before I can get an engineer to come and help? Disabled, I rely on telecomms.

AWFUL. BROADBAND CONSTANTLY GOING DOWN! Guides do their best to help, but the product is UTTER rubbish!! What am I paying through the nose for? Endless engineer visits dont solve the problem, which, I am told, is because we have only 50percent fibre and 50 percent old COPPER- which is failing.
Sick to death of it, but as BThave a monoply as network providers- what can we do?

Once a loyal TSB customer, of late I have become very frustrated with their sheer incompetence. Is it due to the Santander factor? The fraud dept flagged up a fraudulent debit card

transaction and canceled my existing card, promising to send a new one All fine & dandy. So WHY OH WHY did my
credit card get cancelled with no notification (and NO reason, when challenged)? So, new cards en route. Only


eventually, TWO debit cards turned up- and STILL no credit card (which should never have been stopped
in the first place!)
Impossible to speak directly to them-the automated service sends one round in n-
ever decreasing circles.

Excellent communication, product and price.

Ovo Energy. I was considering changing from my current suppliers to Utility Warehouse, but, at last minute, it transpired that they could not supply me with an essential landline. I then approached Ovo, but didn't commit myself and decided to stay with Octopus. Imagine my surprise (and annoyance, to be honest) when I see that, even though I am NOT an Ovo customer, they have taken payment from my bank! Octopus have NOT signed me over to Ovo Energy. So, I am waiting for a full refund (and an apology from Ovo).
This is NOT the way to conduct a business-so, I hope Ovo will get on with refunding what they owe me. Where is the the 14 days' grace period?

After so much frustration and getting absolutely NO response from Wellnee - who radically overcharged me the ONE introductory knee brace I ordered - I approached my bank, TSB, and it looks as though THEY have been able to get a positive response from WELLNEE and that my full refund is on the way back to me. FINGERS X-ED.
So, to the many other disappointed customers, may I suggest they contact their banks, or means of payment. Don't leave it too long- GOOD LUCK!

Thoroughly fed up with the hash Octopus had made with confusing my dual rated energy supplies (Economy 7)!, and hence providing totally inaccurate balance information - switching to another supplier proved equally fraught. In the end, I decided "better the devil you know..."and am remaining with Octopus. The grass definitely is NOT greener on the other side.

Despite the ease with which I could sign up with UW, I have just spent the entire day UNDOING everything-entirely due to UW not explaining that they couldn't provide me with an essential landline (BT have not yet converted the whole system in my Deon locality to FIBRE! It is still 50 percent
copper. )
Surely, UW guides must (or should) be aware of this? If not, they need to be!!!

Having asked for a refund on braces I DID not order- I have two queries :
1. How on earth did the fortunate few obtain a refund? Try as I might, I have never received as much as an acknowledgement, and
2. With SO many terrible reviews, how has WELLNEE remained in business?
What do customers who have been scammed need to do?
Taking money from people's bank accounts for un-ordered goods is THEFT/FRAUD.
HOW HAVE THE COMPANY EVADED THE LAW FOR SO LONG?
I WILL PERSIST IN DEMANDING A REFUND OF JUST UNDER UK £40 until they deign to repay me, I suggest that others in the same position do likewise.
And the very best of luck to you!!!

I ordered ONE knee brace at the special introductory price of £21.90. Imagine my surprise, upon checking my bank statement on line, when I saw that Wellnee had taken £39.95 as well. I immediately
contacted Wellnee-and have done, so, another THREE times -asking for a refund on this blatant error. Have they ever had the decency to respond?? Not a chance.!! My advice would be to avoid a company which runs its business in SUCH
a cavalier, not to say, dishonest way. I shall go on asking for a refund-although I fully expect them to continue ignoring me. I have asked to return the unwanted/un-otdered braces- which they also persist in ignoring
Not the way to run a business !

After consistently losing broadband etc and having endless visits from BT/EE engineers (and I am not alone in this experience),I find that my network switches over to another, completely unbidden- with resulting loss of service. Copper has not been completely replaced by fibre locally, and it is because of
this, I assume, that we, here in HATHERLEIGH, Devon continue to suffer loss of service-endlessly having to try to re-connect essential services. So, when is this going to be rectified? We are paying premium prices for what is, frankly, an outdated technology, and it just is not fair. Others, who, like me, depend on online services for emergency aid, shopping etc, should NOT have to go on enduring such outdated technology. EE engineers cannot offer a permanent solution- ONLY Openreach can do that!! So WHEN will it be done?
In response to the reply from Openreach just now-throughout, I HAVE been advising my service provider EE/BT of tge problems! Engineers who have been to my home on many occasions have told me to contact OPRNREACH. They are not, I believe, just 'passing the buck. But I can achieve nothing if Openreach will not accept responsibility-because it only them who can address and rectify, the ongoing situation, as far as I can see

What a contrast to my previous review! Courier put parcel IN my hallway, as per the sign on my front door. What a relief that I didn't have to go searching for it. Thank you, Evri

EE/BT claim that our service is FIBRE. In fact, it IS fibre to the local cabinet- BUT copper from there to our homes. This isn't what we were told and a result is constant broadband and internet failures. I have had countless engineers calling to check wiring and change hubs.
All to no avail-because the system switches to another EE network rather than that compatible with the hub. Disabled and reliant on a service for which I am paying through the nose (B/B AND mobile)- my fall monitor fails AND I am unable to get the help I need, when I need it. Isn't it time the copper was replaced with fibre? That would mean saving thousands of pounds in unnecessary engineers call,outs. Time to 'fess up and bring the system for which
these companies hold a virtual MONOPOLY UP TO DATE! Have never been offered any sort of compensation for what is, at
best, a very inferior service.
That said, when engineers come, I have had nothing but help and kindness. It is not their fault if the infrastructure cannot, and does not, stretch to meet the demand put on it by a company with eyes bigger than its stomach. Time to face up to their responsibilities all those highly paid executives- FOR GOODNESS SAKE, GIVE YOUR CUSTOMERS WHAT THEY ARE PAYING FOR. Prices consistently rise in inverse proportion to service. Does not the Government have an obligation to protect consumers? It was they, after all, who put so much pressure on the telecommunications industry!!

Hopeless, so far. I placed an order for ONE knee brace at the introductory price of £21.90. Receiving no confirmatory email, I checked with my bank and was astonished to find that Wellnee hadn't just taken £21 90 BUT ALSO £39.95. Have sent TWO reminders that they must refund the second debit-and have been met with a wall of silence AND NO KNEE BRACE. This is probably a SCAM and if so, potential buyers must be warned. If not a scam, then this is an incredibly inefficient company. Buyers BEWARE.