Pink

Fantastic - fixed the issue in a few minutes

Excellant response - easy to deal with

The personwas polite but provided the incorrect information. When challenged he agreed to find someone to help him. I am still waiting for information.

I expect more for the fees paid

I have just read four pages of reviews from VM. there was one 5 star review - and this was a mistake cause the review was very negative.

I tried to cancel last month - so far I have been overcharged - and I have received about 30 what look like computer or child generated copy and paste replies that make no sense. No body seems to care. Worse than the NHS.

My advice - is to wait eight weeks and escalate - as it is complete waste of time trying to deal with this VM.

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Reply to Virgin Media

Please stop trying to sound professional. There is point contacting you (again). Your responses are child like and lack relevance.

I am advising everyone here to bypass your customer service - it does exist and escalate to the ombudsman. At least they care.

Awful company. No longer the company they used to be. Cannot be trusted - won't refund for faulty products (lasted just 4 months).

So off to court.

It is like dealing with children. They don't read and provide cut paste replies.

Will be escalating as soon as the eight weeks is up.

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Update

Every time I call up the VM person I am dealing with cannot resolve my complaint. I am counting the days until I can raise my issues with some one that be interested in helping me.

Awful to deal with and rude on the phone - a company in decline

Awful awful company with cars that lack any kind of security when things wrong. Don't believe the hype.

Very poor organisation - don't answer email or take phone calls.

No order, no reply to my email and they do not answer the phone.

Won't be dealing with again.

HSBC is computer driven - if the computer says no HSBC says no. Moreover phones connect to you staff with no money skills whatsoever.

Time to divest... if you have shares

The system is only open for a few minutes each day - and then closes down. When you finally get through after a week of trying there are no appointments.

Complete waste of money - better to employ more Drs than waste money on useless IT.

Did you know AI stands for “Artificial” intelligence ! Nothing intelligent about this system and the folk that hide behind it.

Web site fraudulent. Had to use bank chargeback to get refund from delinquent hotel

Trying to make a simple appointment. Fill in 10 lines of silly questions - and then get back, a day later, an inappropriate response from, I presume, from a receptionist !

Best we go back to waiting 1 hour on the phone every morning.

What a complete waste of our time and taxes.

What little service they offer is taken away in the small print especially when busy.

Booked a hotel in Naples - was not as described. Had to leave it was so bad.

Booking.com was useless - no help what so ever.

Even thier on line check is annoying. Can't see this airline surviving for much longer. Best avoided.

Access to my GP has been replaced with robot. Left a message this morning, and no reply today. Seems to be even worse than the phone system and crammed with restrictions making even harder to access my GP.

Completely useless and quite likely dangerous.

Cut off from my GP by a robot.

*** update

I have used this for a while now. The admin staff do not respond properly and complete requests before checking with patients. This means you have to start (not) competed requests all over again.

This system is not only very poor - it is being abused by the admin staff (just like the phone system). I have also noticed they reply at 1 or 2 minutes to 5 - just before the system switches off. That way you have to wait 24 hours to respond.

Far worse, it makes the above even more difficult to access proper healthcare, especially for the old and vulnerable.

Overcharged by Lexus dealership - you really need to watch these folk carefully. Lexus head office are useless and swan around thinking they are wonderful - while blaming others.

Time to remove the exit fees - as the deliberate reduction in service to increase profit at its clients request is a breach of contract.