Michael

Thank you for sharing your experience with us, Michael. We are truly sorry to hear about the challenges you've faced with your Groupon order and the frustration of not getting a response from the merchant. We completely understand how upsetting it must feel to be charged for something you haven’t been able to use, and we really appreciate your patience as we work through this together.

Please know that we are here to support you. If you haven’t already, we recommend checking the Klarna app to see if you can report the issue directly there—this can sometimes help pause any pending charges temporarily to give you time to come to a resolution directly with the store and will open an investigation directly between our team and the merchant where we can further support you in having this investigated. Here are the steps to follow to dispute your invoice:

- Open the Klarna App and navigate to the "Payments" tab.
-Scroll down and select "Report a problem."
- Choose the issue that best describes your situation under "Issue with your items or purchase."
-Provide any additional information that could be helpful in resolving the dispute.
- Submit the request, and the invoice will be paused while we investigate further.

Please reach out to us at https://www.klarna.com/international/customer-service/, fi you need further assistance. Thank you for your patience and understanding!

Michael, I’m sorry for the ongoing frustration you’ve experienced, especially with charges for something you haven’t used. If you have issues with your invoice, you can dispute it through Klarna so we can investigate and help resolve the situation for you.

Hi Michael, I understand how frustrating this situation is. To help you further, please dispute the order directly in your Klarna app—this will open an investigation on your case. If we need any additional information, we’ll send you an email, so it’s important to reply to that so we can continue assisting you. Please note that Klarna cannot cancel invoices on your behalf; only the merchant can do that. Since the merchant is not responding, we’ll do our best to support you, but we’ll still need your help throughout the process. Thank you for your understanding.

We regret that the resolution of your order has taken longer than expected, and we appreciate your patience. as you have not included your order detail I cannot look into this for you. Please reach out to [email protected] and the team will assist you further.

I am deeply sorry to hear about the frustration and lack of clarity you’ve experienced with your order. This is certainly not the level of service we aim to provide, and I can understand how receiving the same repetitive message would be incredibly upsetting when you are just looking for a straight answer.

We want to take immediate action to resolve this and address the incorrect item sent to you. Please contact us directly at [email protected] so we can move past the "looking into it" stage and provide you with a concrete solution.

Hi Michael! Thanks for your review. We’d like to look into this further, so we recommend reaching out to our customer service team so they can investigate. You can contact our customer support through our live chat or by giving us a call. You can find our current phone number on the website: https://www.klarna.com/uk/customer-service/. Have a great day!

We regret you haven't received the correct item and a satisfactory response. We're looking into this further to ensure we address your concerns appropriately and improve our service.

We regret that the incorrect item was sent, and we appreciate your feedback. We are concerned and want to assure you that we're looking into this matter.

Hi Michael, we apologise for the issues you're experiencing with your order. If you have not received the goods or a service from the merchant, we encourage you to contact the merchant for assistance. We're also here to help with payments if you have used Klarna for this purchase. For assistance, please visit us at https://www.klarna.com/uk/contact-customer-service/.

We apologize for the frustration caused by the incorrect item and repetitive questions. We want to assure you that we're looking into this issue. We appreciate your feedback and will use it to improve our service.

Hi Michael. Thank you for reaching out and sharing your experience. I'm sorry to hear that you've had difficulties resolving your dispute with Groupon through Klarna. We strive to assist our customers effectively, and it's concerning to hear that you haven't received the help you needed.

To address this issue, please ensure you have gathered all relevant evidence related to your dispute, such as proof of purchase, communication with Groupon, and any other supporting documents. You can upload these directly in the Klarna app to help us investigate your case thoroughly.

If you've already provided this information and still haven't received a resolution, please let us know so we can escalate your case to ensure it's handled promptly. Your satisfaction is important to us, and we're here to help resolve this matter as quickly as possible.

We sincerely apologize for the repeated questions and for sending the wrong cover.