Groupon Reviews 68,323

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the discounts available on a wide variety of products and services, from oil changes and massages to software and local experiences. People highlight the helpfulness and politeness of the staff in various businesses purchased through the platform. Consumers also mention saving money and discovering new places and services they might not have tried otherwise, thanks to the discounts offered. However, some reviewers report ambiguous experiences regarding the service and the products. Some people express concerns about pricing discrepancies, unexpected charges, and the value of certain purchases. Consumers also report issues with the validity of software licenses and difficulties in obtaining refunds for faulty items.

Based on these reviews

Rated 4 out of 5 stars

Groupon has been very helpful when it comes to saving money. This particular purchase was for an oil change saved 40 dollars. If I had one complaint and im sure its as much my fault as theirs but loca... See more

Rated 3 out of 5 stars

Three stars only because I found the best merchant ever through Groupon. Otherwise I have to say I felt cheated when I learned the merchants regular pricing for the exact service is actually cheaper t... See more

Rated 5 out of 5 stars

Purchased couples massage at local oceanfront hotel & spa. The massage was well done-relaxing room. The spa had separate locker rooms-relaxation rooms and hot tubs that were perfect end to the massage... See more

Rated 5 out of 5 stars

First time going here This place is very clean and I appreciated no perfume smells since smells make me congested. The staff was friendly and clean. The body massage, was awesome and I enjoyed the f... See more

Rated 5 out of 5 stars

I really love Groupon. I have purchased movie tickets, fruit bouquets Edible Arrangements, software, forklift, HIPPA, and Blood Borne Pathogen certificates, Dove body wash, college books, food coupons... See more

Rated 5 out of 5 stars

I call this my risky business buddy. 😏 Discounts avalible makes me less apprehensive about trying something new. We have tried so much stuff every meal kit (please add Martha Stewart's Marley meals),... See more

Rated 5 out of 5 stars

Serene Touch Wellness Massage, Matthews, NC. Nia did such a fantastic job! She is so attentive to her customer’s needs and checks in to make sure everything’s right (pressure, temperature, etc.). She... See more

Rated 5 out of 5 stars

Fast service at Valvoline in Norwalk. Went above & beyond sharing information & checking items nit normally checked like the air filter & INSIDE cabin air filter. Since my last visit to another Valvo... See more

Rated 2 out of 5 stars

Leaving the review as requested to get my life long licence for office 24pro plus. It took two and a half days to get it activated, having used there system to the full on more than one occasion, to... See more

Rated 5 out of 5 stars

Grandparents looking for fun outing with grown son and two grandkids(10 & 16). This Groupon for Gator Golf in Cape Canaveral was just great and made it affordable!! 1st, the two 18 hole courses were v... See more

Rated 5 out of 5 stars

386 A Fusion of Fine Eating is an evening for tantalizing your taste buds. Delicious dinners, fresh dinner ideas, without the usual menu items of so many area restaurants. The use of a Groupon allowed... See more

Rated 1 out of 5 stars

I purchased a Groupon for Parking Spot Phoenix. I received an error message something went wrong, so I started over and was successful in purchasing the item the next day my billing shows 2 purchased.... See more

Rated 5 out of 5 stars

We celebrated my daughter’s 13th birthday at Funtrackers and had an absolutely amazing time! The go-karts were a huge hit with everyone—fast, fun, and exciting! The bumper boats were a blast (and yes,... See more

Rated 1 out of 5 stars

Tout est compliqué au maximun, pour arriver à un résultat décevant. Pas cher, mais ça vaut pas cher! Everything is overly complicated, only to achieve a disappointing result. Cheap, but not worth i... See more

Rated 5 out of 5 stars

After searching to purchase Office 365 software, came across to GROUPON. Found it here not only for less money but for LIFE! I don't mind this being 2024 (works the same) don't have the yearly renewal... See more

Rated 5 out of 5 stars

I absolutely love using Groupon! It’s become my go-to for discovering amazing deals on everything from self-care and beauty to fun local experiences. I’ve saved so much money while still enjoying high... See more

Rated 5 out of 5 stars

Purchasing was fast & easy. Also super easy to pull up on the app at the restaurant. The restaurant was ok, the chicken wings were amazing & my drink was wonderful, but the burgers were much smaller i... See more

Rated 2 out of 5 stars

When purchasing flowers, an $80 (regularly priced) purchase should account for a decent sized bouquet. A $2 vase, with a small bunch of carnations combined with a few mini rosebuds, really doesn’t co... See more

Company replied

Rated 5 out of 5 stars

Had a great experience in Niles, IL. I went to the spa with two friends to celebrate a birthday and start the week at a slower pace. The staff and attendants were welcoming and attentive. I enjoyed th... See more

Rated 5 out of 5 stars

We had such a great experience using Groupon on our family vacation! We were able to save a ton of money on go-kart tickets and arcade passes for the kids — and they had an absolute blast. The process... See more

Rated 1 out of 5 stars

Groupon is running scams with it's voucher system. For certain items it will not include the cost of shipping but offers a refund to give you confidence in making the purchase. In order to find out th... See more

Rated 2 out of 5 stars

Groupon is a love/hate thing for me. The discounts look great, but too often the fine print kills it - limited boking dates, awkward redemption rules, or offers that aren’t usable when you actually ne... See more

Rated 1 out of 5 stars

Bought software from seller Groupon. The licence was revoked after a month and the seller wouldn't respond. Tried to contact Groupon with no success. The process for guest purchases did not work, ther... See more

Rated 1 out of 5 stars

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at a... See more

Rated 1 out of 5 stars

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at a... See more

Rated 1 out of 5 stars

Purchased from a merchant software code that was invalid. Merchant wouldn't refund, raised request with Groupon. Groupon refered back to merchant after merchant said that Groupon to refund. Onlin... See more

Rated 1 out of 5 stars

GroupOn sucks for businesses providing services. They push you to do large discounts, then they add random discounts without informing the merchant. By the time they take their cut, you're loosing... See more

Rated 1 out of 5 stars

I purchased several photo albums from Groupon to be used at printerpix. Albums arrived extremely damaged and two of them were missing out of the box. I could not get customer service from Groupon or... See more

Rated 1 out of 5 stars

Appalling service. Faulty item sent as Christmas gift. Used and not authentic.requested refund and returned. Returned weeks ago and no refund received . Sent messages but no reply . How do I get a re... See more

Rated 1 out of 5 stars

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The b... See more

Rated 1 out of 5 stars

I purchased Calvin Klein boxer shorts off Groupon on the 7th Nov 25. When they didnt arrive before christmas, I started emailing them. After alot of back and forth, in January they issued me with Grou... See more

Rated 1 out of 5 stars

Be careful with anything you purchase on Groupon. Big time False Advertisement. It’s not what it seems. Be cautious because no refunds is allowed. PERIOD!!!!!!!!!!!!!!!!!!!!!’ I really wanted to give... See more

Rated 1 out of 5 stars

Seller misrepresented a year long license for 60 days only after redeeming the voucher then the code didn't work. Groupon chat support was 100% unhelpful assuming it was my fault on both counts. Ebay... See more

Company replied

Rated 2 out of 5 stars

We were trying to find a company to clean out our dryer vent. I wound up buying several different Groupons only to find out that those companies didn't actually service my area. There is no legitima... See more

Company replied

Rated 3 out of 5 stars

Please read all fine print. The service worked for me because I needed at home services, and the visit served its purpose. Please note: the complete car service is LIMITED to simple vacuum n exterior... See more

Company replied

Rated 1 out of 5 stars

I bought a Groupon and after buying it, Groupon changed the Terms. Then, I find that the Groupon must be redeemed by going through some steps that are impossible to perform because the redemption cod... See more

Rated 1 out of 5 stars

I purchased 3 treatments of microdermabrasions with enzymes, the merchant lied and said that I didn't disclose my at home treatment plan, when I showed her a picture. Now Groupon keeps sending me a... See more

Rated 1 out of 5 stars

Booked a tour. Would not accept credit card information. Checked the numbers and re-submitted several times. Then it would not accept a coupon. Backed out, started over and everything worked perfect... See more

Company replied

Rated 3 out of 5 stars

We tried it, and they honored the coupon discount we presented before we were seated, which might explain the long wait to be served, about 20 minutes. We explained it was our first time there and did... See more

Company replied

Rated 1 out of 5 stars

I have had coupons from Groupon several times recently and they are usually very good vaue for money. But, the customer service I experienced lately was frustrating and appalling. I booked an e... See more

Rated 1 out of 5 stars

They don't deserve not even ONE STAR. Purchase Microsof365 PROPLUS on 2/6/2025 after several attempt was not able to install. Besides they are in England it takes 24 hours for a respond. then they w... See more

Company replied

Rated 5 out of 5 stars

Félix at Motoro Cars went over & above on service & pricing. The waiting area very clean and modern. Free coffee and ice cream! Excellent work performed. Did a full synthetic oil change and got 4 new... See more

Rated 5 out of 5 stars

I bought a Microsoft Office license package through Groupon and it was a great experience. The order process was simple, the activation details came quickly, and the step-by-step instructions made i... See more

Rated 1 out of 5 stars

I was really disappointed with my experience. The deal advertised one price, but I ended up being charged more than expected. I double-checked the fine print and still don’t understand the extra char... See more

Rated 1 out of 5 stars

The Botox I received gave me undesirable results. I was sick with pneumonia for two weeks but informed the salon of my unhappy experience by the time o was well enough to travel two hours back to the... See more

Rated 5 out of 5 stars

5 Stars! Unbeatable Price, Lightning-Fast Service I purchased MS Office 2019 Pro Plus from Keys Empire, LLC on Groupon for less than $10—unbelievably inexpensive! The service from the seller was in... See more

Rated 5 out of 5 stars

what made my experience great. Ancient Alternatives offers incredible knowledge and wellness Blending time healthy practices with natural healing mind and soul that nourish the body. Today June 12 was... See more


Company details

  1. #5 of 5 best companies in Coupon Service
  2. #173 of 181 best companies in Financial Consultant

Information provided by various external sources

Groupon (NASDAQ: GRPN) is building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. Groupon is redefining how small businesses attract and retain customers by providing them with customizable and scalable marketing tools and services to profitably grow their businesses.


Contact info

3.9

Great

TrustScore 4 out of 5

68K reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Service vs item buying

If buying a SERVICE, be clear on the provider's T&C's before buying, especially refunds, appointment shifts, or disputes, because you may get bounced between Groupon and the service provider and end up nowhere. Or call the service provider to double check with them on their T&Cs purchased through Groupon.
If getting an ITEM, it's a cat in the bag, which has so far gone ok.

February 12, 2025
Rated 1 out of 5 stars

I bought 2 different vouchers as a…

I bought 2 different vouchers as a gift. Vouchers were not as described. One of the vouchers was for delivery, but when the person tried to use it they received a message that it was pick up only in another state. I contacted Groupon and response was that I could gift it to someone else. The other voucher could not be used as described either and with the fees that would have been added I could have bought the item from the company directly cheaper. I contacted Groupon and again received the message that I could gift it to someone else. You can only receive a refund within 3 days of buying vouchers so they wouldn’t give me a refund. You can only communicate with Groupon through email or chat. I have escalated these issues to PayPal. I would never purchase from this company again so buyer beware.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

GROUPON RIPPED ME OFF AND ALLOWED PRINTERPIX TO DO THE SAME

I purchased a voucher for $16. 19 for a 40 page photobook from Printerpix. I received a 10 page photobook with over 12 blank pages and I was overcharged an additional 23.18. Groupon is not addressing my issue with making Printerpix reimburse me my money and they are siding with Printerpix stating they are justified in overcharging me. I am a loyal customer of Groupon but I will never use them again. I have emails from Jan. 27th to today and they keep saying they are going to escalate it and make it right but every response is a worthless apology and justification that Printerpix charged me for an add, etc. Groupon has ripped me off they will not talk about the book at all.

January 27, 2026
Unprompted review
Rated 3 out of 5 stars

I have been using Groupon for about 9…

I have been using Groupon for about 9 years. Before the pandemic I never experienced any issues, but since I have had several offers that are not quite what was advertised, and then I recently purchased software and the code did not work at all. I reached out to Groupon and I was told to contact the company. I reached out to the company and they emailed me saying my refund was issued to Groupon. I waited 2 two weeks and then contacted Groupon and was told the company did not refund me. I sent them screen shots of the emails and they said they would work on it. Two weeks later, I contacted Groupon again and they told me to contact the company. I contacted the company and they said they told Groupon again that the refund had been issued. I waited 1 week and contacted Groupon again and they said the company had not issued a refund. After ~1.5 months, Groupon offered a refund.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Scam business/no refund

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The business' Yelp review said it was closed when I looked on February 7. I asked Groupon for a refund. Groupon told me to contact the business. The merchant told me Yelp was not correct, then told me to refund my voucher. I copied this text exchange and sent screenshots to Groupon on February 7. After two AI chats, three customer service agents, and multiple days, they refused to refund my money. They only provided Groupon bucks, which I am hesitant to rely on after this scam merchant is one of their clients. Groupon is keeping $53.55 of my money at the expense of customer service and trust in their business.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

David with LicenseTom Support Team

David, with LicenseTom Support Team is an excellent customer service representative. I purchased a wrong version of software and he was able to make me a very satisfied customer by offering me the correct version at a very reasonable price. I highly recommend this team.
Steve C.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs...

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at all costs.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid company at all costs.

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at all costs.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a Groupon for Parking Spot…

I purchased a Groupon for Parking Spot Phoenix. I received an error message something went wrong, so I started over and was successful in purchasing the item the next day my billing shows 2 purchased. I contacted Groupon and I was told they could do nothing. Maybe I could gift it to somebody! I'm on a fixed income and fly once a year. The Groupon expires in May. Very poor customer response and didn't even try to help.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft package

I bought a Microsoft package on Groupon. I could not download it. The support was fabulous and had me up and running in a matter of days.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

I got a Groupon and went to eat this…

I got a Groupon and went to eat this restaurant.. unfortunately I was so sick for the last couple of days...happens to my cousin ..
It's a No No... Don't trust Groupon
The new Groupon that you buy now... They won't let you to refund or exchange for other merchant anymore

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

First time going here This place is…

First time going here This place is very clean and I appreciated no perfume smells since smells make me congested.
The staff was friendly and clean.
The body massage, was awesome and I enjoyed the face, head massage it was very relaxing plus the foot reflexology was perfect I also liked detox with hot stones. I made an appointment to go back again it’s worth it.

February 7, 2026
Unprompted review

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